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    Avis

    1.9 (175 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 2 months ago

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    1 month ago

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    29 days ago

    Vitaly helped us getting a rental and was super helpful and fast. Had a great attitude and was accommodating. Thank you!!

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    4 months ago

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    7 months ago

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    5 months ago

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    3 months ago

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    1 year ago

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    7 months ago

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    5 months ago

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    10 months ago

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    6 months ago

    i've been here for 25 min. with line i front of me. i haven't moved one spot. the line now is going to the door

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    4 years ago

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    3 years ago

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    3 years ago

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    1 year ago

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    11 months ago

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    2 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    1 year ago

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    5 years ago

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    2 years ago

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    8 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    3 years ago

    The very kind staff went way out of their way to help us out! Totally made our day. Thank you!

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    4 years ago

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    15 years ago

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    18 years ago

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    9 years ago

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    3 years ago

    The guy working there was a complete jerk from the start and not helpful in anyway. Customer service was nonexistent. He was such an A hole.

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    7 years ago

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    12 years ago

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    Page 1 of 5

    Ask the Community - Avis

    Review Highlights - Avis

    Ultimately, Pat quarterbacked the pass and James ran it in for the game winning touchdown of going the extra mile to help a customer out!

    Mentioned in 2 reviews

    Read more highlights

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    City Rent-A-Car - City Rent-A-Car - Union Square car rental at 321 Mason St, San Francisco. Fast, friendly service and affordable daily rates.

    City Rent-A-Car

    4.4(257 reviews)
    0.2 miUnion Square, Tenderloin

    Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

    Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(193 reviews)
    1.1 miSoMa

    Shockingly, this place is really good…read more Easy in and out, pleasant people, cheaper than Turo

    This Enterprise surprised me in the best way. The lobby is small and clean, nothing fancy, but the…read morewelcome was legit. A real greeting instead of the usual "wait over there and hope" routine most rental counters lean on. Nial at the front desk set the tone right away. He walked us through every coverage, upgrade, and option with total clarity, and the way he explained things actually made the process easier instead of overwhelming. No confusion. No rushed vibe. Just someone who knows the system and communicates it well. Jessica who walked us to the Ford Escape kept the same energy. Friendly, patient, and focused on making sure everything was squared away before we pulled out of the lot. You can tell the team here takes pride in doing things correctly. Pickup and return were both smooth. No weird surprises. They even gave us a moment to gather our things at drop off, which matters when you are juggling luggage and wedding clothes. Getting here note for travelers: The address is 1600 Mission, which is not located at the Sixteenth and Mission BART station. If you are coming from SFO, you will need the train, then the bus. If you skip the bus and try to walk from the station, it becomes a solid stretch. Entirely doable, just something to plan for. Overall, this spot is dialed in. Clear process, sharp staff, and no nonsense. I will keep coming back whenever I need a car in San Francisco.

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    Sixt Rent A Car

    Sixt Rent A Car

    2.1(114 reviews)
    1.5 miMission

    Scammy sixt branch. We booked a luxury class vehicle, as we usually do with sixt, and they gave us…read morean incredibly scratched up vehicle. Upon return, they claimed that we were responsible for the damage. We will be filing a complaint with HQ about this branch. The lady who processed the vehicle upon return was also incredibly standoffish, and claimed we might get charged an extra cleaning fee for the gravel on the floor mat ??? Things we don't even get charged for with non premium rental companies. Ridiculous location and service.

    I had the most horrible experience with Sixt in San Francisco. They overcharged my card almost $600…read morefor a rental that was supposed to be $140 for one day. They also took my $200 deposit, so I was already out a lot of money before I even realized what they did. When I went back in to talk to them, they admitted they made a huge mistake. They said they would credit me back over $300, plus give me a $50 credit for the trouble. They even told me the crazy gas charge -- $180 for gas -- was way too high and they would fix it. After all that, guess what? They only credited me $51. That's it. After promising me hundreds back. Then I called customer service hoping someone would fix it, and the lady on the phone was extremely rude. Didn't help, didn't care, nothing. Sixt is honestly one of the worst places I've ever rented from. I would tell anyone: RUN. Find ANY other rental company besides them. And to make things worse, when I first went there, the employees were trying to do shady stuff. They literally told my husband before that if he gave them an extra $50 on the side, they'd "hook him up" with a better car. That's fraud. That's the type of people they have working in there. This whole thing was a horrible experience. Waiting days for my money back, getting lied to, overcharged, and treated badly by customer service. Sixt is not honest, not professional, and not worth the headache. As soon as you see that orange Sixt sign, RUN in the other direction.

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