Bad experience. Car model was alright however the condition it was handed to me was appalling. While I can overlook a major dent on the fender (circled in red), I must say the rubber sealant that came off (circled in yellow) the windscreen was another level to tolerate. On the freeway, the rubber was flapping and hitting the passenger window. The noise it created was unbearable. I pulled over to put the sealant back in place; five minutes later it came off again. As this may not have been brought to Avis' attention earlier, I took the car back halfway through the rent and reported it. The person who attended to me was indifferent with the situation only putting the sealant back even though I told him it doesn't work. He replied "at some point this car will be gone if the condition worsens". This is not the first. I was assured in an email from J. Arellano/ L. Thornberg following the feedback of my previous bad experience that Avis will aim to "exceed my expectation" on my next booking. Clearly they haven't. I have also provided suggestions to make amends but have yet to hear a response from either of them for more than a month now. What more can I say or do? I hope this review helps others make a decision on Avis. Before Avis, I have had many good experiences with Alamo located nearby at Union Square (320 O'Farrell); unfortunately they're all booked up for the time that I needed the car. Update: J. Arellano contacted me for a resolution on the previous feedback. read more

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Avis charged me $243 for a prepaid rental per their internal estimate. Turns out the rental was only $212. THEY REFUSE TO REFUND THE DIFFERENCE! Not only that, but they force you to complain to their Mumbai call center. You can't even take this up with a local representative. This looks a whole lot like fraud. read more

Picked up a car from here that had a liquor bottle in the glove box. Zero cleaning. Another time, peak COVID, I found brownie chunks (I hope) in the cup holder. I rent from here 15-20 times a year because it's close to my office and still get treated like cattle being herded to slaughter. Location is convenient, but they act more like a rental car outfit at the airport in Cabo/Cancun than a legitimate national chain. See all other reviews. Don't be like me. Don't rent from here. read more

My SO reserved my car for me a couple days before. I am a preferred member. I have rented from Avis from multiple locations. Since this place is a bit small they do things differently here. As a preferred member, instead of going straight to your car you stand in a shorter line and they check you in. Afterwards, you wait outside and someone brings you your car. The attendant was very nice. You return the car, someone checks it out, writes on your receipt paper you got when you got your car, and then you head inside where you get checked out with a receipt of your total cost. A bit different but it worked out. This place closes at 6pm so beware when you are planning your trips. read more

No line when we got there, process was very simple and we paid the same amount we were told it was going to be when we reserved online which is a pleasant change from other car rental companies that hit you with random fees you weren't told about when reserving. All the employee asked for was our ID, found our reservation, and asked if the type of car they had was okay. We were in our car within 10 minutes. Returning was easy as well. read more

I have gone to many Avis car rental venues around the USA - Boston, Los Angeles, Phoenix, Michigan, and more. My favorite is the SF venue on Post Street. I continually go here for the service and have had an exceptional experience renting on a weekly basis. I have received superior service from many of the employees including Colleen, Patty, Betty, Bonaveau, and more. They have treated me with respect and I feel very valued as a client of Avis. Yes - the line does get incredibly long sometimes during tourism season, but that's just normal with most car rental venues. If you make your reservation early, and come before the wave, you're good to go. If you come during the wave, that's your own loss. I see a lot of complaints but will defend this Avis with my personal experience of having rented 20+ times here. read more

Avis - Front desk - Car Rental Near Me - San Francisco, California

The guy working there was a complete jerk from the start and not helpful in anyway. Customer service was nonexistent. He was such an A hole.

Rented a car for 4 days. No car available, so took a pickup. Took my daughters dog to the park, total ride time for the dog: 20'. Avis charged me $250 for 'dog hairs'. Just be aware of their policy. They'll charge you if there is the least evidence a dog rode in the car (which in this case was true: almost no dog hairs were there). read more

Rude service. Inside the cars not clean.. spent 10 min wiping things down myself. Trying to up-sale with insurance etc. which I get but at least make sure to fully explain everything and don't rush people. This place would not survive if it wasn't for the location but even location will get you far enough. read more

Update - they also charged another $218 to my card 5 days after I returned and paid the reservation bill. No explanation of charges, or notification - just saw it on my credit card bill. My only guess is a cleaning fee, but I've never smoked anything in my life, let alone in a rental car. So unless my dog was sneaking cigarettes in the car, it's not legit. If you rent from here, be sure to have them sign off on condition of the car/it being smoke free when you return it - get it in writing! read more

TECHNICALLY THE GEARY STREET LOCATION....but it hardly matters. Evident ally, If you live on one of the busiest streets in the world (Sunset Blvd) and once a year a ditz on a cell phone taps your bumper at a light and you claim it in order to get your car fixed, AVIS will not rent you a car. EVEN IF it is not your fault. EVEN WHEN you conference in the DMV with Avis and the DMV says you're a good driver and the fender-benders are not your fault in any way. They couldn't care less that they left us stranded with no car on a busy weekend at the beginning of a well earned vacation. Never informed us of this bizarre "bad luck" policy prior to booking. It is the exact equivalent of Visa not allowing you to have credit because you got mugged last year. Robotic, bureaucratic morons at corporate headquarters were unwilling to use common sense and displayed nothing but lazy, , inhuman, adherence to "policy", regardless of the details of our particular cae. Probably the worst company I have ever dealt with in a bind. Hertz saved us. What sup rises are in store for you? read more

Dear Avis, No. Sincerely, Me PS: I had to argue with an attendant for 15 minutes who did not believe that the gas tank was full. I filled up the tank and drove from the gas station to post and taylor. The meter was at the F, but he insisted it was 7/8 of a tank. Finally I went to the check out and has the CSR look at the tank, and sure enough she said it was full and they wouldn't charge me extra for filling up the gas tank. PPS: You should change your slogan to "We DRIVE you CRAZY." read more

Like the criminal they used in their 70s ads, this place is criminally slow! They also have no return checkin on the spot as you pull in like almost every other place so you have to wait in line again to get a receipt. Of course it doesn't help that this place seems to only attract foreign tourists who a) don't or barely speak English (I'm fine with that but it sure slows things down) and b) every freaking one of them wants a GPS and the counter person is the one who trains them on it vs. having someone else do that so they can move the line along faster. Ah well, this place is my "frustration avoidance" test spot. I just pull out my iPhone, breathe deeply and try and let go... Their motto is "We try harder." Well, they better try harder. read more

I put up with this place because it's close, but no more after today. The staff is consistently incompetent. This time it started off with the office staff charging me too much. I asked the lady I was working with to lower my rate. She said she couldn't now that she ran my credit card - that would be "phishing", that shows up on a report, and that makes the boss angry. Well, okay, I'll just talk to the boss and explain that I haven't been Internet scammed! "He's not here." Well, okay, I'll just sign a waiver! "We don't have waivers." Well, okay, I'll just cancel the order, and start over! "If we run it again, we have to charge today's rates." This went on for 15 minutes before I realized that this customer service representative didn't have any customer service skills and I was getting nowhere. It was all so frustrating that I left without a rental and a resolve never to rent here again. read more

I'm a very positive person and don't enjoy spending time complaining, but this is the worst experience I've ever had with a rent-a-car agency. We booked ahead and are "Preferred Members". We arrived at 9:45am on a Monday morning and did not get our car until 12:00pm. The staff (including the Manager Anthony) were rude and inflexible, overall really terrible customer service. I am appalled and think Anthony and Frank deserve to be fired. read more

Waited in line for over an hour and still my car had yet to materialize. And I had a reservation. Also, witnessed an accident in the parking garage because the staff was reckless. That is all. read more

Avis - People waiting for cars. 1 car comes every 3-5 minutes. - Car Rental Near Me - San Francisco, California

Expect to wait a very long time even though you made a reservation. Perhaps because of the location, most tourists go to this location but there is no such thing as speedy pickup. There is a separate line for preferred members but it doesn't seem consistent that they enforce this. You also have to wait in the same line(s) just to dropoff, even though the attendant in the garage already filled out the paperwork and took your key. It is ridiculous that a big city like San Francisco would not have any Avis locations in the city itself that has evening hours. They all close at 6pm. If you want to avoid additional charges as well as overnight parking in the city, you can drop it off at SFO and take Bart back into the city. read more

I rent a car frequently and am considered a"preferred" customer. This location is consistently bad. The service is slow, with or without a crowd, at 6am or 3pm regardless of the day of the week. Made a reservation for a car, received a confirmation, and the location is out of cars. Unbelievable. If you can, avoid it. read more

One star for being convenient to our hotel (Hilton at Union Square), one star for our vehicle being clean and exactly what we requested/needed. Can't give any more stars because the wait was excruciatingly long. Long lines just to get to the counter and then more of a wait for your vehicle. Other customers were waiting just as long and one was told that although they'd reserved a 7 passenger vehicle, they didn't actually have one, so basically, too bad, so sad. I also overheard another customer politely ask a counter representative how long they might have to wait for their vehicle and she snapped, "I don't have any control over that!" Yikes. Not sure what's happening at this location but they need some serious help. read more

Local renter here, and I usually rent with Alamo a few blocks away. They, more often than not, have the better rates and the class of car I reserve. No bullshit either: pick up car, return car, fuel/mileage check, done. This time around, Avis had the better rate for a Compact, and since I hadn't rented with them in close to 8 years, I didn't really know what to expect. Had a reservation for Saturday morning. Showed up to find a mostly empty office with the exception of the agents--cool. Let them know I had a reservation, they pulled it up, swapped out the license on my profile for a newer one, and then told me they had a pickup truck available that could seat 5 people. "No thanks, I don't want to deal with the poor mileage on that. I'd like something smaller, closer to the original class of car I reserved." Agent looks and can't find anything and retreats to the back to call the people in the parking lot. "Will you take a small SUV? A Nissan Rogue?", he asked. "Sure." It got good mileage for what it was--no complaints there. Two other guys that arrived after me got stuck with the pickup truck. Returned the car on Sunday morning. The return lot was full, and no one dealing with returns was to be found. Took a photo of the odometer and fuel tank reading, left the keys in the car, and headed inside. The only agent there took my contract, I let him know the fuel tank was full, and he told me I'd receive a receipt via email--nice. But as I'm walking away, I get a push notification from my bank for a charge from Avis for another $19.52. Puzzled, I continue walking home and await the e-receipt. I received the e-receipt shortly after getting home, but I had fallen back asleep and hadn't seen it until 2 hours later. A $17.99 (+ tax) fuel surcharge had been added, one that I hadn't agreed to. I had filled the tank up the night before, and the agent hadn't actually checked the tank himself (I did tell him it was full though), so this was unexpected. I walked back over and told them this. "Oh, that charge is added when you drive under 75 miles." LOL. "I drove over 300 miles yesterday, there's no way that's right. Here's a photo of the odometer and fuel tank reading when I returned the car." How does a surcharge for a full tank regardless of mileage driven at all make sense? There are plenty of complaints that are easily found online about this from Avis locations around the world and it seems to be a pretty common scam that's played off by the under 75-mile drive excuse or a system error (as in my case). Anyways, they refunded it without much hassle outside of that. 3/5 stars (which I think is pretty generous), mainly for lacking the class of car I reserved and having to walk back to deal with getting the "fuel surcharge" removed. read more

We pre booked our car online, but upon arrival we're told there were none left, but they could get us a car that was apparently in the same group, but was in reality much smaller. We spoke to the manager, Jason, who was super helpful, and found us a car a few hours later, which he came to our hotel and picked us up with, giving it to us, despite it being one size larger than expected. He then also helped us a week later, during his holidays, to find us a car at another destination. read more

I called the Avis 800 line and got nice friendly service, and made my reservation for this Post St. office. I had a question regarding the deposit and so I was transferred to them to ask directly. The customer service woman I spoke to via phone was an absolutely cold and nasty sounding woman. I was polite and friendly and she answered me like a witch. I was so put off and came here on yelp to see the reviews and thank God I did. I have now canceled my reservation. Glad I didn't spend part of my day hiking to Post st. for this. read more

Drove all the way up from Los Angeles and had my car broken into at Golden Gate Park. Drove to the nearest Avis and was able to switch to another car within 30 mins. Everyone was kind and helpful. Thank you! read more

I rented a car this past weekend, after thinking I was receiving excellent customer service while booking my reservation over the phone...the reps at this location were no help and rude. I usually rent from Hertz but this time I decided to try Avis...since their rate was cheaper for the weekend. I decided to call the 1(800) # because usually when I book online it'll ask me my age (22 yrs & there's usually a fee) but it didn't and I thought that was weird because i didn't want to get any hidden fees so I figured a rep can help me answer all my questions. She was very nice and she did answer all my questions and made me think I was going to be a happy customer...but once I got to the location to pick up the car I WAS WRONG! The information that the nice girl provided me over the phone was the complete opposite and what the in-store rep told me! *SPECIFIC WORDS FROM THE REP ON THE PHONE* "Since you are 22 we DO NOT charge an underage fee" "Yes you are able to use a debit card to pay for the vehicle" Well turns out there is a fee (which was $27 instead of $15 that I've seen at most places) and also because of my age I was forced to use my credit card that I didn't want to use because I planned to have all the money on my debit card! The in-store rep was rude in general even before I was upset about this whole issue and I ended up paying way more than expected. I guess a one time courtesy to wave the fee has never crossed their mind. They asked me if I wanted to cancel my reservation (I'm practically dragging a duffle bag around and mind you already pissed off) I said "NO, so you guys can charge me for a late cancellation too?!" I just could not hold in the anger. All in all, I knew it was too good to be true and they most likely have their policies listed somewhere, but you would think their employees know what the hell they are talking about instead giving out false information to customers. I should've went with my gut and stuck with Hertz that had the cheaper under age fee (it's not that much, but hey I want to save as much money as I can!). I gave 2 stars because it was the right car size, I had no problems with it and gas was great. Customer service would get 0 stars from me :) read more

I walk in with my one Debit Card to rent a Car I've reserved for 2 weeks ready to leave for the weekend... - My card Declined - I called my bank and they figured out the error, so ready to go and swipe. - Rep Tells me my card is blocked for 24 hours... I can't rent a car now! - I ask for manager's assistance.. - Manager is less useful then the rep and even less responsive - I go to another rental place and get a rental no complications in 2 second. 0 Stars (especially since I've a loyal customer who rents a car for 2-3 days about 2-3 times every month Avis is on the Black List. read more

Rented a Prius from this location for a little over two weeks at a decent price. Not a bad experience when compared to other car rental agencies. A little bit of an attempt at upselling, which I always expect and turned down. Car was a little dinged up but not too bad. With any rental, make sure you always take photos of the car when picking it up. When picking up the car I was probably in and out within 10 minutes. When I dropped it off, maybe 5 minutes. In a neighborhood with a lot of homeless. But otherwise everything was good. I mostly worry about surprise charges, and so far haven't been hit with one. read more

If you can avoid this location, find another spot. They are not big on customer service, but rather cattle people in and out. Cars are not usually ready on-time and if you are setting a pickup time make it earlier rather than later. This area is pretty unsavory, so I wouldn't plan on walking to this location and it would be better to take an Uber. The employees were constantly trying to game people with the $10/gal bring it back with an empty tank thing, especially those that didn't speak fluent English. Not a fan. read more

This is the worst run Avis I've ever been to! I say this with respect and love for the front office agents, who are doing the absolute best they can as the paperwork, lack of cars, and increasing people waiting in line start mimicking a dark comedy depicting bureaucrats trapped in the 7th level of hell. As a regular Avis user who has their loyalty card, I am regularly ignored in my shorter line. This week, while trying to get my car, at 9am, apparently the man in the lot who is responsible for sending cars down upon request was ignoring the front office clerk's requests for certain cars, saying he was out of cars when he wasn't, refusing to repeat license details or information the clerks needed to fill out forms, and then, after 30 minutes, I finally got to a desk clerk, did all the same to her, she finally got a car out of him, and then I walked outside -- and the car was being washed and wasn't ready for another 30 minutes. Keep in mind I got out the absolutely fastest of service compared to anyone else in the office. I've had bad experiences at this Avis many times before, but this one really took the cake. My heart went out to the clerks saying "OH god, it can't be happening this early in the day," because you could tell that this was their every day. It's no surprise I've never seen the same clerk here twice: I'd quit too. read more

Day's rental: $46.99 (not bad) Was late half an hr: +$35.24 (hourly rate) Low gas tank: +$91.96 My rental that was supposed to be around $50 turned out to be $222. How is this even legal?! Avis, I have rented cars from u numerous times but u have now lost me forever as a customer. This branch is also extremely slow too. read more

Just don't even bother making a reservation, been waiting in line for about three hours and still waiting. Also the women working at the counter are disrespectful to customers regardless of being a preferred member or not. Take your money and more importantly your time elsewhere. Update: after waiting three hours and finally reaching the front of the line, there is now only 1 of the original 5 people working the counter. There is still a huge line behind me. read more

No exaggeration, I waited 2 hours to get my car. They told me that my vehicle was behind 25 other cars. I am Avis Preferred and only had to wait 10 minutes in line to pull up my reservation, so that wasn't my problem. However, I will say that the normal line was up to 30 minutes at time. The same buried car excuse and wait time was also given to at least two other people. The staff was friendly and apologetic about it, which gets two stars instead of one, but the wait time is unacceptable. I could have gone to SFO and back and still had an hour to spare. read more

OK - Full disclosure. Upon closer review of my receipt, I see that the $270 charge includes my $144 rental plus a "half-day" charge of $125. So, I appreciate that they (sort of) honored our agreement per my phone call. Avis receipts are nearly incomprehensible, but I don't think $125 is half of $144... However, I still cannot dismiss the heinous behavior of the AM desk clerk or the terrible attitude of most of their staff. (That includes you with the good hair. You know who you are.) Plus, I was charged an additional $13 for toll road fees, but I did not use Avis' FasTrak device. Knowing Avis would try to extort, I paid $5 cash and have a receipt for the Bay Bridge toll. Now, I must contact their 1-800 Tolls Department by phone and email ecare@htallc.com (?) to provide multiple forms of documentation: copy of receipt, credit card statement, additional personal info, etc. to get a refund... all for $13. Avis, you're dead to me. read more

Luckily my friends have a credit card so we can rent the damn car, otherwise it would be a waste of the damn time Plus, we were really waiting for the car over an hour already and ppl that came after us got their car. Even tho we made the reservation online a month before the trip and renting it for 14days Wth!!!! read more

This is also the location where they process the purchase of their rental vehicles. I was interested in one of their vehicles and set up a test drive. After agreeing to purchase the vehicle I notice the engine light was on. Avis gave me contradictory information on where to take it and then finally told me to return the vehicle. They were unable/unwilling to fix the vehicle or give me any information about what would happen to the vehicle that I wanted to purchase. This after I spend $80 on the VIN verification. A woman named Jennifer at Avis Sales has a gnat's ability to follow logic, and she was impossible to talk to. After spending 8 hrs on this new vehicle I am without a car and without any help from Avis. read more

Had a free certificate that was mailed to me due to a Budget class action suit of overcharging. I indicated a one way rental for the day with a delivery at the airport. It stated I could do so when I entered all the info in the reservation, which I did at home. When I got there, the lady behind the desk began to say it would be a $150 drop off charge and explained it was OK in the computer. She admitted she wash't sure why the computer said that and I explained it would be ok to return it here in downtown to avoid astronomical drop off charges. After that snafu, everything else was ok! Finally, a supervisor came over and explained it was a free rental even for one way. 20 minutes later, this woman (with a very heavy accent) stated she could not figure it out. The manager came back and clicked a couple of buttons (like Dorothy's ruby slippers) and POOF - we got the car for one way, except they ran out of cars thanks to my new Fairy Godfather. They finally offered an SUV and asked if they could charge an upgrade fee. ANYTHING TO GET OUTTA here I said, feeling as though I was stuck in the Twilight Zone or the beginning of a Hitchcock film with a bad ending for me. Thankfully, that wasn't the case! They finally "waved" the fee and I took the SUV to wine country. It was dirty and not fully cleaned. When I dropped off the SUV at SFO, they tried to charge me a $78 drop off fee. Why do they hire people who do not know how to use a computer or speak English? Thankfully it was all rectified! read more

Terrible service, was promised car at 10am, stood in line for 30 minutes for a BMW 528 and line did not budge. I left and will be giving customer service hell and have my Amex reverse the charge. read more

Avis - Lines out the door. Didn't budge for 30 mins! - Car Rental Near Me - San Francisco, California

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Better to check other places before getting in linr here. Be sure to make reservation and if you can, show up before they open. The line is extremely long and they don't work so fast. read more

I was torn between 2 and 3 stars, but my experience really wasn't that great. I rented a Toyota Prius for a trip down to LA. The office staff was really nice, though very up-selling. What really bugged me though was that the guys who are supposed to give you instructions on how to use your car barely speak English. This was really frustrating as I had some questions that remained unanswered. The staff was also kind of rude when they noticed scratches when I returned the car (I didn't notice them myself) and again talking in another language, which made communication really difficult. The car was nice, though. Wouldn't necessarily use their service again. The only reason I went to Avis in the first place was because the family owned rental I usually go didn't have any cars available that week. read more

This was the WORST experience ever in renting a car. It took us 2 hours (really) to wait in line and get a car. They did not even have what we ordered (a full size car) - so we had to choose between pickup truck and Ford Mustang. Considering that we were on vacation - wasting 2 hours on a beautiful Saturday was such a waste!!! read more

Avis - A very long line on a Saturday morning - it took us nearly 2 hours to rent a car!!! - Car Rental Near Me - San Francisco, California

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We rented a car for 16 days and shortly after three days two warning lights flashed up. One for tire pressure, one for oil change. But we had more than 2500 miles to go and wanted to be safe. So we made a three hour detour to switch the car in cedar city. Not to mention that both cars have been pretty dirty, also in the second car a warning light was flashing after four days. We were really annoyed at this point. When i told all this the guy at the avis center at LAX in Los Angeles he didn't even listen to me and just told me i should call a service hotline and he went away. This was the second bad experience with avis and definitely the last one. Would never rent there again. read more