This AVIS office = Budget Office, my review is for the Budget side but it's all the same. Made the reservation online and pre-paid. When we arrived at the office, there was a long line. As I prepaid, I thought it would not be that bad. How wrong I was! After 10 minutes, I found the line barely moved. So I sent the rest of my family back to the hotel. After 1 hour, the line moved about 1 meters. I started counting how many minutes fore them to process one customer - 15 minutes. I was talking with a newly-wed couple from Britain whose friends gave a gift of spa treatment and lunch at Napa at noon - they too had reserved and paid for a car online. They ended up canceling the Spa and lunch. I started to wonder if we could go to Pebble Beach as it was almost 1 pm. After almost 3 hours, it was my turn to get a car. The guy probably felt bad, so he asked the garage guy to get a "cool" car. I made sure that the car had the XM Radio, which I had paid for. We got Mini Cooper Countryman, which was surprisingly comfy for 4 adults. As my nephew has Mini, I did not have to get lost with Mini operations. BUT we could not find XM - no matter what. I had my son call Budget, who said that we should return to the rental office. We were already 30 miles south of SF, and it was already about 3pm thanks to the 3-hour wait. And the car was not iPod ready. So all our option was the radio. The car ran great, and it was fuel efficient. We kept it for two days, and returned it. At the counter, the same guy took care of the return. I told him that there was no XM. He insisted that there was, and told me to come with him. He sounded so sure and sounded condescending as if to say "you must be stupid." So we went back to the Mini, and the guy spent 5 minutes to find XM radio. And he could not find it either. Why did it have to take 3 hours to get a car when you had reserved and prepaid online? Every day, we saw a long long line in every rental car place in San Francisco. So the problem is not unique to this place. If you are thinking about renting a car in San Francisco in the summer, get it at the airport and find a cheap parking lot/garage as time can be more precious during the vacaton than money. read more

I walked in to rent a car on a weekend in late October. I wanted to visit Muir Woods and in the middle of the conversation with the Avis representative I read on the website that Muir Woods was closed due to wildfires. I asked to cancel the rental and that was no problem so I walked out and never rented a car. A few days later when I checked my credit card statement, Avis had charged me for the full rental (I had given them my credit card before cancelling the rental). I called them up to get the problem sorted and they said that their records indicate that I had rented the car for the full day! They needed a week to look in to the issue. After 10 days and a phone call from me I received an email saying that my cost was refunded. If I hadn't checked by credit card balance and hadn't spent nearly an hour on the phone with their support, they would have taken my money. Living in Sweden this has cost me a lot in phone bills and also currency fluctuations means that I was refunded less money than what they withdrew. I can't speak to the quality of their cars but I can tell you that if something goes wrong, you will likely have to put in a great deal of work with their support. read more

Terrible customer service. The guy working there clearly had a chip on his shoulder and was making no effort to hide it. Very rude. Won't be going there again. read more

If there was a charity called "lawyers against car rental companies" I'd definitely donate to that. It's always sad when negative stereotypes are confirmed - in this case that car rentals are greedy, bureaucratic, unflexible jerks. Before continuing, I'd like to say that staff was professional, and not to blame here. Although there was kind of a long wait. In this scenario we wanted to be three drivers, two of us between 21-25, but we didn't read carefully enough and rented the car in the name of our older companion. Turns out that you can rent a car for an extra fee if you're under 25, but you can't be added as an additional driver, if rented in the name of an older person. We were also unable to change what name the car was rented in, and wouldn't get refunded for canceling. So, that's the technicality that ruined our trip, as we had to choose between driving uninsured or having an exhausted driver (who's scared of highways, heights and driving over bridges). From now on I'm only renting cars in person/over the phone, so I can walk through my needs, and so I have a target when playing the fun game of finger-pointing and paragraph citing. read more

I use this place all the time. I have an AVIS preferred membership and get great rates, sometimes even a few days before my rental. sometimes i get surprise upgrades which is like! i've found the people working here to be very efficient, fast and friendly. really no complaints here and i keep going back. very surprised that there are so many bad reviews. read more

If I could put a "zero star" I would do it... This place really sucks... I'm 24 (25 in 3 months), French, and just have a debit card. 1 experience : We rent a car at my friend's name (she is 25+). Everything was fine, I could be additional driver, and they said it was ok without credit card. I forgot a paper at my house, they even let us go there with the car to take it. 2nd experience : The car was also at my friend's name. But I was not allow to be added as an additional driver because I was under 25. We explained them that we've rented a car 3 weeks earlier and we didn't have any problem with that... They didn't want to change the name, and put me as a first driver (we agreed to pay more), and my friend as an additional because the booking was did online. They were talking to us really rude. We could pay with the debit card this time as well. 3rd experience (and the worse) : the car was at MY name (which we've already did when we used the airport agency WITHOUT ANY PROBLEM). My friends and I, had to go to a wedding in Santa Cruz, 3h later. They refused to let me the car because I'm 24. We asked to change the name then... As my friend was over-age. They refused. We asked them to make a new reservation at HER name. They asked us $135 for ONE day (instead of $37.07 that I had to pay when the car was at my name). As we didnt have any option since we've had to be at the wedding and already wasted a lot of time, we agreed. Then, they refused to give us a car cause we didn't have a credit card. They totally ruined our day. They change their rules with their moods... They are rude (even at 8am, when the agency is empty... I could understand if it was during a rush hour with the stress, or at the end of the day). We could finally have a car, AT THE AIRPORT, with ANY problem.... Even tho I'm 24 and don't have a credit card. They also changed my reservation EVEN THO I booked it online! And with an awesome staff! Avoid this agency, and prefer to rent at the airport Avis Agency... read more

Extremely sketchy service. The car I rented was fine and clean. The review concerns the staff. I had returned the car early, on time, and with a full tank of gas. I chose to drop my ticket/invoice into the box instead of heading to desk because I was in a rush. Chose to get an email invoice instead. When i check my credit card statement later that day I saw a charge of $19.52. Called to the location and asked what the charge was for. Agent on the phone told me that its a charge for the gas. Told them that can't be true and that I had proof. The agent then begins to question me as to which gas station I went to and how much I paid..... Why would you need to ask when you could just look at the invoice??? The return person checked all the boxes that said car was not damaged, mileage, and how much gas is in the tank. I had read reviews on yelp and found similar situations happening to other renters. Do yourself a favor and take pictures of all your receipts or keep copies for proof. Very shady! read more

As everyone has said, this can be a rough location. Long lines, overworked employees, cars parked in a parking structure. Warning: Know the hours of this location!! If you pick a return time outside their normal hours, you are allowed a free return to another location including SFO. However, if you state a time during their business hours and are late and they are closed, there is a fee to return to another location. Convenient to Union Square and Chinatown area. However, budget some extra cushion time cuz there always seems to be a wait here. My friends and I arrived to pick up our rental on a Friday afternoon. There was 1 employee working and at least 6 people waiting in line. There are no expedited check-ins, vending machines were out of order, and the lobby was very generic. As a couple of preferred customers walked in, that 6th person's wait became 45-60 min. 1 customer was told that their car was ready but it'll be 10-15 min before it could come down the ramp because it was boxed/blocked in by other cars. read more

Worst customer service ever! I made a reservation to pick up my car downtown. The day when I had to pick up the car, I called before to make sure that everything was alright and that my car would be waiting for me downtown! They confirmed that! When I arrived there, they told me that the car was at the Airport!!! I called their customer service number and spoke with a really nice person named Daniel. He told me that he was sorry for the inconvenience and offered me a free GPS with the rental. When I arrived to pick up my car at the Airport, the free GPS is not on their system!! The people at the airport said that there was nothing they could do. I called customer service again and it was closed. I spoke with another person and she couldnt offer any other solution than to wait till next day when the customer service department would be open again. Why do I have to fix your mistakes!? To make matters worse (this is almost unbeliveable), they told told me that I have to return the car at the airport and one day before (tuesday night instead of wednesday morning, which was the day I was supposed to return the car originally)!!! Avis people: When you treat a customer with such disrespect, I want solutions! I don't care that the customer service department is closed! The mistakes you made are so bad that you should allow any of your people to give me an inmediate solution! Again; why do I have to worry about the mistakes YOU made!? I am still expecting someone from Avis to contact me and offer me a solution. I am done with apologies. I want a solution! Pedro Paredes read more

Rented in Italy, car was missing a trunk cover that we didn't even know was supposed to be there. Returned and avis charged us $275 for the missing part. They refuse to refund this charge. Europe customer service is rude, us customer service has done nothing. Nwver rent from Avis. Never. read more

This place is very convenient if staying off Geary street. They were prompt and had plenty of car availability. The downside is they charge full amount and do not pro rate if you only intend to use vehicle for half a day, which to me is ridiculous not to offer an incentive for returning a car early and especially returning it a few hours before closing. read more

Every time I rent a car from them with a reservation something happen. The cars not ready for an hour or this time a car isn't ready I'm until 2hr after my reservation. Most of the front desk workers are un-helpful and dismissive as if it's not their issue. This location needs to be more solutions oriented! This location has let me down. read more

(Writing as a Budget member, which this location services alongside Avis.) My first rental here left an unpleasant taste in my mouth. The wait time was unreasonably long, and I'm a FastBreak member. Was on line for about 10 minutes before I was checked-in for my car, then waited nearly 10 more minutes for my car to be ready to drive off the lot. Returning the car was much faster - mostly due to there being no people checking cars out - but the fact that I couldn't check out from my car I wasn't a fan of. I imagine if there were folks waiting to rent cars, I would've had to wait to return my car as well. The employees were nice enough, though listening to how some of them were pushing additional services to those that weren't Preferred Club (Avis) or FastBreak members wasn't cool at all - very sales-y. I don't know if I'll be renting from here again, but we'll see. At least their rates and hours are competitive. read more

I only wish I had read these reviews before getting a car from this location before the long memorial day weekend. All in all, it took 1 hour to get my car. Every one of the employees spends more time trying to sell insurance options and confuse customers than helping move the line. I was behind a couple from outside the country and the employee clearly was trying to confuse them about their options for insurance coverage and fuel in order to upsell them. Its truly disgusting - I tried to step in to help (and also move the line faster) and the employee acted like I was violating some law by trying to help. If you want to rent a car here, make sure to do 2 things. 1) sign up for preferred avis number or fastbreak budget number. They will let these customers cut in front of the entire line to get service. At one point, ALL of the employees were helping preferred members as they had no system for how to manage the difference. 2) Don't listen to a word the employees say. I have been renting cars for year for work, and even Enterprise is not as bad as this location. They will pull out all the stops to try ad get you to buy insurance. At one point, one woman said that if you got in a wreck you would owe Avis the amount of the car PLUS $450. Are you kidding me? Good luck to all who continue to use this place. I tried to complain while i was there and basically was told that I should be lucky to have a car. read more

David, the representative at the counter. You're the worst staff I've ever seen in any business. Last time I checked, I didn't owe you a million bucks, but your long face told a different story. No customer came all the way so they get to wait ten minutes while you bantering with other representatives and exclaimed "who" when your colleague asking whether you're helping with the customer standing RIGHT IN FRONT OF you. If your can't do your job properly, get lost. And the car was filthy! read more

Avoid like the plague. I had booked a full size car. They upgraded some dude right in front of me, who had booked intermediate, to a full size. When my turn came, they tried to give me a Dodge Ram truck. I don't drive those. Requested a different car and they told me none was available. I said that only way I was driving this if they included LDW. At this point a super arrogant Manager named "Juan" stepped in. Lectured me about how insurance is never free and I booked at the last minute etc. After some further childish comments, they found a replacement car. Not sure why he got confrontational in the first place. Well Juan - not my fault that you accepted the reservation and definitely not my fault that you ran out of cars. I have no idea how these people have job at customer service! Oh, and did I say, I am a "preferred" customer? read more

Be careful of false claims by management. I was told they provide local drop offs after the car rental. A large sign above the cashier stand advertises this. Upon drop off after spending $200, I asked if they would give me a local drop off. Here is the exchange with their manager on June 2nd: Me: can I get a local drop off to my home? Manager: we don't really do that. Me: The sign says you do (pointing to the large sign next to her). Manager: No I mean we only do that if it is only one mile. Me: I'm only going one mile away. Manager: Oh I mean we only do it before 6pm. Me: It's 6:08pm, really? The cashier said it wouldn't be a problem when I was paying for the car several days ago. Manager: Yes - that is our policy. We have no drivers to drive you. read more

Easy pickup and friendly staff. For booking a car last minute on Memorial Day weekend (when lines are long and people waiting can be jerks) things went really well. read more

the lines are always long. We were told the best time to show up was 15minutes before they open at 6am. Make sure you sigh up for the preferred service, which we did on the phone while in line, as this will save you gobs of time. The car we had originally RSVP'ed was not available and instead were gifted a luxury sedan with all the bells and whistles. Couldn't have asked for a better surprise for a long trek up the coast. read more

This location is a sh*t show. They're always running behind or sold out of cars. I don't understand why it's always so crazy. Even with their special preferred status, I always have to wait. Other locations seem to be more efficient. I also believe they constantly overbook. On numerous occasions, Ive tried booking other SF locations. While those locations are booked this location always has cars available. Hmmmm. read more

When the dream of an seemingly easy car pick up turned into a sketchy Avis disaster. We booked our car a few days in advance but when we arrived to the rental service we were left with nothing but a long line to the client service desk. The workers were grumpy and showed little to no effort in solving our problem and finding us a car. We had to ask them multiple times until they left us with an unsanitized car. May I mention that these are the times of COVID 19 we opened the trunk of the car to load our bags, and we found a lost luggage. We went to return the luggage and the employee made it very clear that he would not make an effort to return the luggage. Truly the worst car service next time I will take a taxi. read more

Fuck you, Avis. You wasted precious time we could've been spending trying to rent another car. You wouldn't accept my credit card that is perfectly goddamn acceptible (NOT a debit card) and apparently you do a credit check to take a debit card even with the $400 hold I was willing to put down. Maybe you should hire people who speak english well enough to communicate any other option we may have had to rent a car, but instead you ruined Christmas. I hope you burn. read more

I consistently rent from Avis and have used them several times domestically as well as in Irelend and South Korea. In all previous cases I have been happy with their efficient friendly service. Today I experienced the complete opposite at the union square office. This branch is mismanaged and downright predatory in their dealings with customers. We arrived at 10:00 am to pick up our reserved car to find a line of 25 people in front of us. As we waited it out we began to realize that people are just getting paperwork and no car. Overhearing conversations we realize they don't have any cars and are putting people who have reservations on a two hour waiting list. At this point, and after waiting an hour, I walk up and ask about the situation and they confirm my suspicions saying they are sold out but if reservation you'll get a car (once you make it through the waiting list). Even this bad news was a lie, as I logged onto Avis and could still book a car at the supposedly sold out union square branch. This branch is obviously trying to take business from the airport locations by over promising capacity. The employees made no attempt to inform the people in line about the situation as they're hoping to sell those waiting another two hour wait. We ended up walking out and taking Bart to Oakland international promptly renting a car at Dollar. Needless to say, due to this 3 hour delay our plans were ruined. If the people in charge of this branch read this I hope someday you set aside your selfish greed and try to run a useful business. This branch is frequented by many out of town international customers and you are simply preying on their gullibility. Shame on you but and i hope your sorry existence will be isolated to running this one office. read more

This is the first time I've ever used Avis. I drove from Los Angeles to San Francisco, a one day trip. My LA avis experience was great. The guy at the counter was nice and I was in and out on the road in minutes. Too bad this review is for the SF office. One word - terrible. After driving 6 hours in the car the last thing I want to experience is terrible customer service. Here's what happened: I finally arrived after about 6 hours of sitting in the car (mid sized Kia). I drove up with my dog with me and she sat in the back seat. Upon arrival the head guy who checks out cars when dropping off and apparently does the cleaning for them too walked up to me. He looked at the car and within 2 seconds he said "you'll need a detail, there's dog hair in the back seat." Without me even being able to respond he's already at the front desk telling the guy at the counter the same thing. I walk up to him and he goes something like "we're going to charge you $250 for a detailing." I couldn't believe it. I asked why some dog hair in the back seat would warrant a $250 detailing of the entire car and said that is impossible. The guy at the front desk handed me back my paperwork (basically saying he's not going to return the car) and walked away while I was talking to him. Incredibly RUDE. He wouldn't even look at me...he wanted nothing to do with me at that point. Then I walked back out to the car and asked the service guy if I could use his vacuum for 5 minutes to clean it to avoid $250 in charges. He said some nonsense about being in a union and anyone else can't use their vacuum. He said it requires detailing because "getting dog hair out of that material is nearly impossible." I just couldn't believe what I was hearing. I then took the car to a self serve car wash, vacuumed the seat for all of 5 minutes and the hair came right off. I went to return the car the second time and another person checked it over and didn't have any problems. Basically, they tried to rip me off. The guy at the front desk was the worst, he didn't want anything to do with me once I wasn't going to accept a $250 charge. He refused to talk to me and walked away while I was speaking to him. So between almost getting ripped off and terribly rude customer service, I will never rent from Avis again. read more

Cheap cars crappy help. Rented from priceline and got an ok price. But if you book on priceline avis dosen't help with anything. Can I can get an upgrade? "ummmmm sorry you booked through priceline." Hey my ass is on fire could you please direct me to closet extinguisher? "ummmm sorry you booked on priceline." And they made me come up from the peninsula too. crappy read more

26 years of renting from Avis and despite the fact it takes 96 days in order to accumulate enough points for one day I still rent from your company. In it's gratitude Avis has given me a coupon with no black out date to use. The thing is I never rent cars on my own as ALL my travel is done for work. I don't need a coupon for 3 days. I would however like to have my wife be able to use it as she never travels and in this instance has to travel in order to see her 105 year old grandmother. After speaking with a couple of dimwits at customer service they tried to pull a fast one. I was transferred to a supervisor who couldn't help me. He offered to transfer me to Corporate but instead transferred me to another CSR. So in order I was transferred from one CSR to a Supervisor than back to a different CSR. Nice try. I am angry and can't believe that decisions are so centralized that even a supervisor cant make this decision and the Manager doesn't take calls from us lowly customers. Please help me with this issue. This is most certainly the last straw. My # is 1DM70Y Ken LeBlanc read more

local san franciscans, avoid this place at all costs. I made a reservation on travelocity a month ago. When I arrive, the line is out the door. I wait about 1.5 hours. When I get to the counter, they tell me they have no cars left and I would have to go on a waiting list. i think they give foreigners who prepay, priority. And forget about your "reservation", it's about as useless as the Bush administration. Customer service equates to the DMV. Maybe worse. read more

I am a preferred customer and use Avis frequently. This place didn't operate like an other Avis I've ever been to. We had to wait in a long line and then an additional 20 minutes to have the car pulled around. Don't expect a quick pick up and go at this place. On a positive note our car was very clean and the people on the floor were working hard to move things along. read more

The car was great but the customer service was terrible. I told the csr I did not need the additional insurance as my car insurance would cover any damage. He asked me to sign to waive the extra coverage but actually had me intial by the extra coverage. This caused my bill to be an extra $15 a day. When I asked the csr upon returning why the bill was so much higher she said I had signed for it and was completely apathetic. Her attitude made the situation all the worse. Don't trust what they tell you and intial all the places on the form-better yet just go somewhere else! read more

Absolutely the worst car rental experience I've ever had. I had reserved a 12 passenger van to take a large group to the wine country. When I went to pick it up they didn't have it and they didn't know when it was coming and they were far less than helpful about coming up with a solution. Amateurs. Unprofessional. Steer clear of this place. You know how friendly most car rental personnel are ? The desk staff here is the opposite. Droids going through the motions. read more

This place is terrible. The staff spends more time lounging in the back and fighting over who should work than helping customers. Take your business elsewhere! read more

Unfortunately I can't give this place zero stars. Be prepared to wait. For hours. Then after you finally get to the desk, be prepared to wait another hour+ to actually get a car, because they have a "shortage." Cut your losses and book with another company. Thanks, Budget, for putting a serious damper on a day of our already too-short vacation. read more

Several years ago, for business reasons, I travelled through several third-tier regions of China where the airports were crowded, hot, smelly, disorganized, and chaotic. Having moved on from that job, I often think back on those travels and have glossed over the worst parts of the experience. I'd like to thank Avis-Union Square for helping bring back that experience. My senses were assaulted by lines that flowed out the door, air conditioning that struggled to battle the heat of the surging crowd and chaos and noise of tourists chattering in 5 different languages as employees yelled things that were uninterpretable over the crowd. Along with the memories, the nausea and frustration also returned and I find myself wondering what it will cost to detail my rental were it ever to show up. The place is crowded, understaffed, slow, confused, but at least it's expensive and I'm constantly sold insurance I don't need. read more

no no and no They don't try harder. They talk bad behind your back. The staff is ancient, very comfortable in their jobs and more worried about that their taco is getting cold in the back room and horrified that they have to help you. read more

This review is really for the lack of customer service provided by this location's manager, Anthony Macedo, who is the "Territory Performance Manager" for the "Avis Budget Group" at this location. I rented a vehicle (through Budget) at this location, and was told by the rental agent that there would be no additional charge if I returned it on Monday of labor day weekend. I drove there to return it on that Monday to find that the location was closed. I returned it on Tuesday and they charged my credit card an additional $500 for "extra" time I kept the car. Talking with this location or Mr. Macedo about resolving this dispute has proved nearly impossible. -they never pick up the phone at the main number for this location; it rolls you over to the national reservation line. -I finally made a special trip there to talk with a manager. I was able to talk with Mr. Macedo, who listened to my side of things, took my reservation number, and said he would look into it and we could talk again. We agreed to speak the next day. He gave me his card. But... -The phone number on his card does not let you leave a message, and he never picks up. -E-mails to him at the e-mail on his card have gone unresponded-to. I guess I just have to go through the tremendous hassle of disputing this $500 charge through my credit card company. So, in sum, misleading pricing policies, a bad $500 charge on my card, and an absolute great-wall-of-china-like refusal to discuss the matter with the customer, even from the manager level. Run, don't walk from this location! And, Budget and Avis upper management, please train your managers about how to deal with their customers! read more

Do not rent from here!!! The slowest service I have ever experienced. Cars are not ready on time, no one wants to help you. Woman at the counter started charging me for a car, after telling me there are 6 people ahead of me... Clearly is was not driving away with a car... Hopefully this is not what the service is like at all avis locations. read more

OMG - We almost missed the wedding in Tahoe!!! ... drove like a madwoman (almost 90 mph), reserved about 5 weeks in advance, didn't have time to get to the hotel (right off the freeway), so of course had to get dressed in the car,... I had waited almost 90 minutes to get the car, the guy behind me kept coughing while swearing in German, ... and gee, I coughed throughout the wedding ceremony - bummer! BUT, I hadn't experienced this frustration the last two times I rented here... the staff was trying to be helpful, but they were terribly understaffed at the desk. Yeah, the other staffer was "on vacation," but that's why you need to have an extra to avoid this huge backup. By the time I left, there was even a longer line (about 20+ behind me), unacceptable! read more

So I thought I'd give Avis Rent a Car on Post Street a try as I had never before. Never again will I even think about renting from this place. Not only did the rental agreement that I obtained online differ substantially from what I was presented(about double), the car I 'reserved' was nowhere to be found and I was told I would have to wait! When I asked the attendant Colleen what someone had to do to guarantee a car being available when one arrives to pick one up that has already been reserved, she told me that there was nothing one could do. I was confused and still am. After being somewhat difficult and upset I was given a stand in gas guzzler so I didn't have to wait for my car which ended up being a less cost effective due to it's gas consumption. Sadly if I had more time I would have taken my business else where but I trusted Avis would have a car that I wanted at the price I had reserved it for. Nope and Nope. Save your time and your money with this place and go else where. There are plenty of other rental car locations in this city that will give you a much up front, easier, pleasant, and affordable experience. read more

First of all, let me say that our experience picking up/dropping off a car from Budget at the airport was fast friendly and overall a great transaction. Erick was courteous, professional, and nothing but pleasant. This review is more about the unorganized and frankly rude service we got at the tenderloin location. Our cute little rental car was broken into and we were robbed overnight near our hotel. That was the easy part of the day to deal with. Getting robbed was LESS frustrating than dealing with this company at this location. We took a good half an hour and went through all the proper steps, filing a police report, calling Budget and giving them all the information they needed. They told us a tow truck would be there shortly to pick up the car and a replacement car would be dropped off for us. So simple, so easy! Right? No, false, wrong, we were in for THREE OR FOUR HOURS of being sent back and forth and having to resubmit the same information over and over again. The tow driver was so nice and helpful, he informed us that he had talked to the rental place and they had a car ready there for us. He offered us a ride there even though we were only staying a block away from the place. We waited in line and when it was our turn I explained why we were there and the lady behind the counter actually said with noticeable attitude "well we don't even have enough cars for our reservations so we don't have a car here for you." Honestly. So we spent another 20 minutes resubmitting all the information we had already provided once, only to be sent back to the hotel. We were told a car would be sent TO us. Okay, seemed like a plan. We went back to the hotel and spent another 30/40 minutes waiting and on the phone with the company. Instead of sending a car, the tow truck driver called us and apologized, told us he had straightened the situation out with the rental place and our car would be ready for us this time. He gave us another ride even though we could have just walked, and was very professional. Upon entering the rental place again we were not greeted in a friendly manner. Our car was not ready and waiting for us. We had to give them the whole story and all the info AGAIN. Waited about another half hour. They tried to give us a mustang which would have been impossible to park, used more gas, and been even more susceptible to robbing than the compact we signed up for. I do not know how this story ends because I still don't have a car and there was no time frame given for our current wait. All I know is that we had better not be charged for a rental car today. Completely wasted vacation day. read more

I am extremely dissatisfied with the experience I had renting a car at the Avis 675 Post Street, San Francisco, CA 94109 location. I had a monthly rental for a car that I picked up on a Saturday in June 2014. When I walked into the Post street location, it felt like a zoo. Customers looked like they were standing a long time already and the line extended all the way back to the door. There were only two people at the counter. I am an Avis Preferred member and stood in the Preferred Line, assuming I would only need to wait 10 minutes or so to pick my reserved car, which is customary for busy city locations, and there were only 5 people in front of me. Well, I wanted just slightly longer than 1 hour in line. And this was the preferred line, customers who arrived the same time I did in the regular line waited significantly longer. Customers were becoming verbally upset and demanding more agents assist (there were only two agents for over 40 people waiting to be served). And at least I had a car available. The customer in front of me had reserved two 15 passenger vans to bring three families from SF to LA that morning, yet the Post St. location did not have the vans available, even though this customer had reserved weeks in advance and actually visited the branch the prior day to make sure the vans were available. Customers next to me, many who were seasoned travelers, vented in frustration that they have never seen such terrible service and delays before when renting a car- and these people all had advanced reservations. And apparently this particular day was typical at this location based on comments I heard from people in line, customer are expected to wait extended times at the Post St. location. Anthony Macedo is the Territory Performance manager of this branch. I would like to understand why Mr. Macedo allows this circus of an operation to happen. When Avis markets the company as 'We Try Harder', or offers a class of customer as 'Preferred', this branch location squashes that image: customers at the 675 Post Street, San Francisco CA location are treated as cattle with little or no consideration of their time. Waiting in line over 1 hour to pick up a reserved car, as a preferred member, is just not acceptable business practice if Avis wants to retain customers. I will go out of my way in the future to use other rental car rental agencies that cater to busy business travelers, and who value their time. Not Avis. Avis has failed at Trying Harder. read more