After waiting for 20 minutes for our car to show up. They still have to wash it and put gas in it. I convinced them not to wash it and just let us leave as we are now late for our event. Chaos. read more

I would give this Avis location a negative 10 stars if possible. I have been a loyal Avis customer for 10 years but this one location had made me never want to use Avis again. Nice work. This place has the SINGLE worst customer service I have ever encountered. The front desk was very rude and then no one seemed to know which car was ours. Once we got the car it came to us drenched in water to the point where you couldn't even see out of the windows. We asked if someone could get us a towel to dry it off with and were given very snarky attitude and told that cars are never dried. Finally someone came with a towel and snapped at me to close the window and began angrily drying our car, so we could actually see out of it. This place is absolutely horrible to their customers. Go ANYwhere else!!!! read more

Absolute worst rental car experience I've ever had. Line of people almost goes out the door and even with 5 people at the counter it has taken over an hour and I'm still waiting in line. They either need to improve the process or ramp up how many people they have working when they know they'll have a large number of rentals. read more

Never rent here. Ever. If you are Avis Preferred, good for you, it won't matter. There are no cars waiting, no efficiency in service, and no chance you can get in and out. Prepare for an hour long wait (even if Preferred) just to see the attendant if he/she decides not to go to the back room for 15 minutes. Then you'll spend another 20 min waiting for your car. The idea of renting near your hotel seems like a good idea until you try to do it. Avoid at all costs if necessary. read more

Never have I waited so long to be treated so badly. First - we spent three hours queuing while reps spent a lifetime trying to hard-upsell customers with a queue out the door, then had to join another queue to wait for our hire car to be available. When asked if this queue was normal, they responded that it had been like this since the start of June, every day. We booked for 10am and received the car at 2pm. Don't worry, they left 10am on the rental contract anyway. Afterwards, we discovered our rental car lacked the ability to use headlights during the night. Then couldn't reach anyone the following three days at the office to arrange for a replacement. Never again... read more

Avis - A small snapshot of the queuing hell that you're soon to experience. - Car Rental Near Me - San Francisco, California

We were in San Francisco to spend Christmas with our son who we hadn't seen in 6 months. We needed a car to make preparations for the family gathering. After making a reservation to rent a car from Avis, we showed up on time, waited for 40 minutes only to be told there were no cars and we were 15th on line for the next available car. Outrageous! read more

these fools gave us a brand new car to destroy to and from southern california for 50 bucks a day the day before we needed it (book on priceline!) and they were all pleasant about it. we totally sweated being like 5 minutes late to return the car (zipcar, you've hurt me), but they totally did not care. also? i miss being in high school. i am addicted to pop songs i did not know about until this weekend because of XM. i am not ashamed to love nelly! or fergie! ok, yes i am ashamed to love fergie. but for real i want to be 16 in my disgusting high school gym i totally have a dance in mind for g-l-a-m-o-r-o-u-s and no one will ever see it. read more

WARNING -- MAJOR RIP OFF!!!! AVIS charges $2.50 per day for the Fast Track device whether or not you drive over a bridge. YEP $2.50 PER DAY JUST LIKE THAT! And tolls on top. And Good luck declining the device. It does *not* appear on your bill. I only noticed it when I checked my credit card statement. read more

They had 4 customer service reps and maybe 10 customers in line- however it took 45 minutes actually get to a customer service rep. Once we got to the rep and gave all our info we had to wait another 45 minutes to get our car because they didn't have enough cars. The only reason why I didn't give them a 1 star is because they gave us 1 day free for the inconvenience. This is good customer service in spite of a terrible process/system. read more

Careful!!!! Careful!!!! Be very careful when you rent a car in Avis. Beware that Avis and Budget are the same company. You can google Budget rent a car scam and that will help you having more ideas what will happen after you rent a car here. If you can avoid it, never, ever, ever rent a car from Avis or Budget. Never! If unfortunately you have to, remember to save all your documents and take a picture and or keep a record of the evaluation of the car. Personally, I rented a car from Avis but the car get involved in an accident --- hit by a motorcycle. I kept trying to call the local Avis office, and it all went to the international call center. After more than 7 attempts in three months to try to know the actual loss amount to file a claim to my insurance company and motorcycle's insurance company, the third party who handle Avis claim (Sedgwick claims management services, Inc.) never ever give me an actual loss number. All claims cannot be completed without a prove amount of loss number. Next thing I notice is that I got a call from a collection company (Viking Billing Service Inc.) said that I need to pay an amount with no written notice and invoice. Avis can provide the dollar amount to a collection company but cannot provide the amount to me or any of the insurance company involved in the claim. How could that be possible? One more thing is that the third party which involved in handling the claim can barely reach by call. The insurance company tried and so do I. And the company which handle my case has a major wrong reference of my case ( Even the rental agreement number they have is wrong). Well, we all want to rent a car and we do have a budget range. But this doesn't mean that we can be disrespectfully treated. There are many other rental car companies available. Please think twice before you rent a car from Avis or Budget. Or I can simply say, good luck my friend! read more

make your reservations online and you'll be good to go. they have special rates for prius...which we like. they'll also hold your car for a couple hours if you call them and tell them you cant make it in time. read more

Horrible check in service, be ready to loose at least 50 mins from the time you get your car until you are actually in it. The staff is so untrained and so out of process, they work like chicken without a head. I will never rent from this place again. read more

I went here once, had no problems. There was only a short wait on a Sunday morning, car agent answered my questions helpfully, and gave me a choice of color on my car (I chose blue). I didn't get any mysterious added fees, though I returned the car elsewhere. read more

My god. This place is all about consistency! You can depend on a frustrating trip to this place every time. Hopefully they actually have a car for us this time... Standing in line here and my general impression is that unless you're a preferred member they treat you like dirt. Such a wildly unorganized place; two people to take care of the 3 preferred members, 1 person to handle the line out the door on non-preferred. read more

Just came back from picking up my rental - I must have arrived on a good day, judging from the other reviews. I was in and out in about ten minutes, and even got a free upgrade to my vehicle. read more

We don't have a car and always walk over to Avis to rent for road trips. Consistently fast service- 10 minutes and you're on the road. They have started renting the Prius- another plus in my book. The only drawback is that they close at 6pm on Sundays. Online reservations are easy to make too. read more

I (25 y/o) booked a vehicle and prepaid in full for a through drive from SF to Orange County. I was going to add my boyfriend 24 years old to the additional driver and pay the fee. However, when at the post street location in SF I was told that's not possible he would have to be the primary one and then add me. This made absolutely no sense as they suggested canceling the trip and then rebooking. This was a horrible suggestion as I would have had to pay the cancelation fee AND THEN THEY WOULDN'T EVEN HONOR THE RATE I INITIALLY PAYED FOR!! The rate they could have gave me was hundreds more than the prepaid cost!! I understand if Avis does not allow 24 and unders to drive cars so that's why I can't add him. But if he can book and add and then add me this is a stupid policy. To top this all off the girl at the counter was so cold and uncaring and continued to fill out our paperwork even when we told her we may cancel and rebook as if she knew we had no other options. We even tried calling Avis Customer service from the two online numbers provided and there not only was just constant rings with no answer but it DROPPED TWICE!!! Terrible customer service and pretty terrible policies. I can tell you pretty confidently I am NOT EVER recommending Avis to anyone; bad service and bad (illogical) policies. read more

do not rent in avis.they are sucks. car is not check before rent to people. tires under pressure.stereo not working.durty well and they charge me more money it was 100 dolars more what i have to pay.i call the costumer service no one help me. very bad experience. i dont recomend rent here.they put under risk you life. read more

THE WORST costumer service experience!!! I wish I could give them zero stars! Long story short - after a long line and long arguing with the representative about the car, the insurance and the ways of paying for it I wanted to cancel the reservation, but I STILL HAD TO PAY THE FULL PRICE even though I didn't even get to the car!!! Not only they are rude, but they steal your money too!!! Save your time, nerves AND MONEY and go to other companies (like Enterprise for example) where staff is nice, full of understanding for costumer`s needs and try to work together with you on things that you want, not against you!!! Avis has the cheapest prices, but its not worth it... Loosing your nerves, time and money!!! read more

If I could give zero stars I would! This agency is absolutely disgusting! I rented a vehicle which they did not have when I arrived despite me prepaying. I than had to call FasTrak and enter my own credit card to access the bridges. Not only was I charged for my access but Avis did not close out my rental and I was charged for tolls for the next person who rented the car. Additionally, I was charged $65.00 for gas when I returned the car on full!! I will never rent with Avis again!! Stay away from this agency, they are absolutely disgusting and dishonest. The rental agent was misleading and lied about the terms of the car!! read more

Great location in walking distance of our hotel. Staff friendly enough, however Asian woman assisting us had very poor memory. Process took no more than 15 minutes and we were on our way to wine country. Returning was easy enough, however after checking in with the attendant, we were instructed to re-check out with the front desk which appeard redundant. Otherwise, a very basic experience. read more

The reviews were horrible so I was really nervous to pick our rental up here (not having read the reviews beforehand). This Avis was about a mile walk from where we were staying at the Hilton. We weren't supposed to pick our car up until 11am but because of the terrible reviews, we decided to try and get it at 9am in case we had to wait forever. Well, we arrived and got in the Preferred line (my husband has a Preferred account through work). We waited about 2-3 minutes and were called up. To be fair, the non-Preferred line was LONG and the folks in it looked agitated. The staffer waiting on us was curt but nice. We had our car and were driving away 5 minutes later. What a relief! read more

Horrible queue 145 people in line for car pick up & only 4 people working got to be the worst location ever to rent a car

Waited 45 minutes at the counter to get a car due to ancient IT systems. Staff said this was a normal occurrence and that they couldn't do anything about it. Save yourself time and a massive headache by just going to the airport, where you can drive out with your car in under 5 minutes with Preferred service. read more

Seamless rental and return. No issues. Not the fastest place but not the slowest either. Both of the agents we interacted with was nice, of course tried to make us get insurance (no thank you), but unmemorable at most (which is a good thing in terms of car rental companies). Thank you, Budget. read more

Cheap rentals and quick transactions. Exactly what I was looking for in a car and suv for my weekend in Tahoe

I've been using this Avis for 4 years. I rent often for work purposes. It's too bad they discontinued or reduced their shuttle service or I'd use them more for personal use. They' always had my reservation and check out is easy, competent and friendly. For the most part, cars have been well cleaned too and staff if just great. read more

As a Preferred Club member, I would prefer to not have to wait over an hour in line for a reservation that I had made well in advance. Not a single agent, nor the manager who was visible behind the counter, made any attempt at eye contact nor address anyone in the line to thank us for our patience or take notice of the growing visibility of the numerous other Preferred customers. There was a ten minute disappearing act of the woman serving the Preferred Club line and not one of the other 7-8 agents was asked to assume the role to keep things going which meant we literally stood there helpless. The standard rental queue was moving pretty quickly in comparison but only because there were not enough vehicles available to fill the secured reservations. This meant that there were several large parties waiting and interrupting the other agents every few minutes trying to find out the status of their own rental. The entire office was a loud jumble of upset patrons and people checking Yelp.com and other various review sites to both read the warnings of past customers and post the details of their own negative encounters. It's not even an exaggeration to say that this was ALREADY the single worst experience that I've ever had with any Avis location here in the US or internationally. When we were finally called to the counter by the agent we were given a quiet insincere "Thank you for waiting." Our information was not waiting on the [empty] Preferred Member board nor was there any kind of urgency with the lackluster help we received. I have worked in customer service for over a decade and the fact that we were not offered, at the very least, a complimentary upgrade for waiting as long as we did was unfathomable due to the level of inconvenience we experienced. Not only we were already over an hour behind our intended departure time, we now had to wait for someone to bring up our car. Our "ticket" was checked by an attendant who was bringing up the cars and we were nonchalantly told 5 minutes. Naturally, it was over 10 minutes. Icing on the cake. I'll spare the details but dropping the car back off was just as painful. I would certainly recommend an overhaul of customer service training and perhaps even management if this location wishes to increase its customer satisfaction rating... I mean, it is in Downtown San Francisco, so it may simply be assumed that people will deal with a necessary evil due to the convenient location. Rest assured, the physical location was the only amenity of convenience. read more

I've never written a review before but i felt the need to considering this place is a HUGE scam and has stolen money from me! I rented from budget and prepaid my reservation to save money. I ended up changing my reservation over a month before I even picked up the vehicle and due to the change budget themselves sent me an email stating I would receive a 112.11 refund. I called right away to let the company know and the man on the phone was very kind said i didn't need to call and that I would see the funds in my account within 7-10 business days, COOL! 2 weeks later no refund so I call again, the woman (also very nice) apologized to me for getting incorrect info. She told me that I would in fact be getting a 112.11 refund but not until 7-10 business days after I returned the vehicle. Still a non issue for me. DISCLAIMER: I RETURNED THE CAR 2 HOURS LATE. This was because my boyfriend went into emergency surgery on our vacation... fun. Because of this budget charged me a 20$ late fee. (We were in the hospital for 4 days had proof and budget was the only company who was no understanding of the situation, hotels airlines no where else gave us a hard time changing anything we needed) Now here I am in the middle of writing my first review as well as in the middle of the first fraud claim I have ever had to file. I have called again twice since returning the vehicle the first time I was told I will be getting the refund, the second time I was told it appears as though I SHOULD receive a refund but no one has actually gone through the process of releasing the funds. At this point I ask for a supervisor who tells she will refund, I tell her how truly disappointed I am with the company and all of a sudden BOOM attitude changes and shes not giving me a refund. THIS WOMAN TALKED TO ME ABOUT HOW I SHOULD GET A REFUND AND THEN REFUSED. They are claiming the 112.11 they are hanging onto because I was late. But really its because I pissed someone off, I work as a concierge and I work with rental car companies daily and never ever have I experienced anything quite like this. Long story short budget rent a car is stealing my money and their employees are doing it purposefully. UNREAL that people can get away with this. read more

I don't think this rating will affect to any of their employees but i had such a bad experience here! wish I knew what her name was. but this is for you "you better calm down and don't think you are the center of the world, every fking words you say doesn't mean you are always right, doesn't matter you work here or not. don't treat your customers with attitude because out there somewhere no one will treat you right, your kids won't even respect you (if you at least have one.) karma gets you, girl!" read more

The personnel treats the tourists like shit. They refuse to listen and understand. The blond manager told us to wait two hours but they were nobody in the agency and lots of cars. They were not respectful at all. Even, I'm prefered ! read more

We had a last minute rental and the rate was reasonable. The staff was courteous and helpful and the car was very nice. I don't know about the bad reviews but we had a very pleasant experience read more

As a tourist in San Francisco you get used to friendly smiles and helpful people at all establishments. This particular Avis was something different. Not very polite staff. I think Avis needs to work with their charm and attitude. It might get better. Might.... read more

I just read a bunch of posts saying the exact same thing I am going to say, so I'm not sure if it is worth it, but I need to vent. WORST. EXPERIENCE. EVER. I waited three hours to finally be told that I cannot have a car due to an unexplained problem with a credit check. I paid for the car in full prior to arriving to avoid such a problem. This news would be far more tolerable, if I hadn't waited three hours to be told so. We left furious. The supervisor, a gentleman named Juan, said he could reimburse us the money we paid, as if that were a favor. It has been more than ten days and I have yet to be reimbursed for the more than $1,000 I paid in advance. I am perusing legal action. Go to Hertz around the corner, they were far more courteous and competent. read more

The check in procedure was poor. The staff were rude and disinterested in being there. It was unclear what additional costs were put on top of the rental amount until I came to sign the paperwork. We turned up early (30mins) and were told curtly that I would have to drop off 30 mins early in LAX. And then proceeded to wait for 25 minutes to get the vehicle. When the vehicle arrived after 'cleaning' it was filthy. Inside and out. I pointed out to the guy dropping off the vehicle and he just laughed. We thought this was a typical experience until we went to Enterprise in LA, which showed the way on how it should be done read more

We picked our car at the airport location after hours of dealing with some troubles (originally we left the airport because the line was over 4h) we were about to go and drop off the car at the 675 Post Street and to our surprise we were welcomed by such wonderful guy who literally told us: "I understand that you are here to have fun and not deal with the car, Ill help you out." And he did, he took his time and figured everything out, was able to use our credit when double charged and just made our day! His name is Juan Arellano and until today we are very thankful that such nice guy works there and cares about customers. read more

NEVER RENT FROM AVIS. They are dishonest and play the switch a roo game. I rented a SUV in Aruba two months prior to going. When I got there, the guy said sorry, car not here. I asked if it was going to be there. He shrugged his shoulders. The girl sitting next to him just smirked. I had 4 adults with 8 bags, I had to have a SUV. I went next door to Thrifty and rented the same vehicle I was supposed to have at AVIS. When I was waiting for my car to be pulled up, the same guy from AVIS pulled up with the same SUV and gave it to a couple that came in after I did . What was that crap. I was so mad. They broke my contract and should be held liable for that. It was such an inconvenience to me and my family. NEVER EVER RENT FROM THIS COMPANY. read more

We had a problem with our car and asked for an exchange, we got a downgrade (even though we saw cars of our original category and we are preferred users) and we were given no refund. The front desk was very disrespectful to us, laughing at our demands of better service and denied us to talk to the management to fill a complaint, I felt insulted. We were invited to leave the place and had to drive all the way to SFO to get a car of our category. The guys at SFO told us that this agency is famous for it's horrible service at that they've got plenty of frustrated customers coming from 675 Post st. read more

This is the worst Avis Branch I have ever been to. Ive rented an Avis car from Las vegas to San Francisco last week , the Las Vegas branch was amazing. So friendly , professional , adequate and informative.However the post street branch is just horrible. Firstly I came here to return the car I rented from Las Vegas as my contract says. I was caught in a traffic Jam and tried calling the branch for 45 mins straight with no answer what so ever at 5pm !!!! . Anyway I reached the garage at 6:09 pm instead of 6:00 . The entire branch was empty!!!! it closed at 6 pm and only the garage was open . We gave them the car and they made us take photos of the return papers and told us to come in the morning to take our receipt . We returned next morning to 3 grumpy employees , one of which informed us that there is no history what so ever of us returning a car , anyway after a few of his sarcastic and condescending comments he did give us our receipt . When I told him we are renting another car in 3 days from this garage and if it is possible to arrange having a good car on that day, he actually made fun of me !!! and answered again in sarcastic way that when I come back on Saturday we will see what they have . Anyway we did come back on Saturday to find 2 of the 3 grump employees along with their supervisor. This time we had the pleasure of dealing with the grumpy lady and she asked us for our original licenses instead of our international ones (put in mind that our national ones are in arabic lol) and we told her its in the hotel, and we just rented a car last week and they used our international ones . she sent us back to our hotels (its around a 45 mins round trip walk ) . We got our licenses and everything and came back to the same lady. They gave us a car with a mechanical error on the board that says the oil needs changing and they were actually trying to convince us that its ok! that it has another 1000 miles in it lol!!! WHAT THE HELL! we returned the car and asked for another one and now we are waiting for it . And after all this that gave us a basic car looool I have a question ! Why is a reputable company like Avis accepting such standards from its branches!!!!! the Las Vegas branch was awesome and a good representative of this company. I was thinking about sending an email to the branch's manager but I assume from the ratings that he already knows that his branch has a bad reputation !!! AVIS ! Help!!! Customers really just need a nice smile, a good attitude and attentive treatment. read more

I feel like I am preaching to the converted at this point but just incase someone out there is looking for one more review to push them over the edge, here goes. IF IT MEANS YOU NEED TO WALK FROM THIS LOCATION TO THE AIRPORT TO GET A CAR, IT WILL BE WORTH IT. If you will have to walk everywhere you go during your entire trip you will have made the right choice. If you have to hitchhike on the back of a strangers motorcycle hugging his gut in a misty rain that makes it impossible to see where he is taking you, DO IT. I hate to sound hyperbolic because I mean every word of this. There is no justification, short of stoping by to remind the staff to go F*** themselves, for setting foot in this location. Through some very creative hiring and retention process they have managed to employ only those people deemed too hot tempered and rude to work in the prison system, too unstable to work at the post office and yet with a work ethic that allows them to complete only a single task a day...tomorrow. Upon crossing the threshold you are instantly and peircingly aware that, though you have money and you made a reservation, you are not welcome and you will not be leaving for hours. It is as though Avis/Budget has managed to refine a process of human distillation that allows them to boil off compassion, empathy, competence, service, pride and respect for humanity, capture them, and send them to an incinerator to be destroyed. What you are left with are the employees behind the counter of this location. To be fair the guys working in the garage seem ok so it may be less than excruciating to drop your car off here but remember: UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT AN INTERACTION WITH ANY OF THE EMPLOYEES WORKING BEHIND THE COUNTER. THEY DO NO KNOW YOU. THEY DO NOT LIKE YOU. THEY ARE NOT THERE TO HELP YOU. THEY ARE THERE TO PULL A CHECK AND YOU ARE SIMPLY AN INCONVENIENCE. Now just so you know I am not a bot, but a customer who was treated this poorly here is my story I had a flat tire in a car with nothing to change/fix it. I called Avis/Budget and they sent a tow truck to pick me and the car up to take us to this location(I asked them to just bring a car on the tow truck but of course that would cost me up to $1000.000. I get out and go inside. I am one of 3 customers, no biggie. I wait my turn, explain the situation to the woman behind the counter. She does not answer. Instead the other woman working there informs me that I will not be getting a car unless I get the tow truck that THEY arranged to come back. I try to be patient even trying to reset the conversation by explaining that we may have gotten off on the wrong foot. Her response, "We didn't get off on the wrong foot. If you do not get that car back her you are not getting a car." At no point did they offer to call anyone either simply stating the manager was gone for the day. So by this point I am on MY cell phone siting in THEIR lobby while the woman behind the counter proceed to shut their computers off. Next the lights go out and I am literally the only person in the lobby or office area. At this pint the Mechanic, yes that is right the mechanic, came to tell me that there was no way I was getting a car. the computers were off, the woman who worked the counter had left and there was nothing he could do. I couldn't believe that Avis/Budget arranged for me to be picked up and taken to a location only to be shoved outside in a strange city with nothing and no way of getting back to where I was. Again, in their defense the competent people that work at the airport location did deliver a car to me that night and when I went back the next day the manager gave me $100.00 in vouchers. But that was just to get me to leave, it was less than half the cost of the rental and the car I got as replacement was worse than the one I paid to rent. Overall the experience took from 1pm when I noticed the tire, too 10:30 pm, when they delivered the car from SFO. I rent cars from them over 30 times a year, I am a RapidRez and corporate customer but none of that seems to make a difference. But who knows, maybe they would have found a way to treat me worse if I didn't have those things. read more