Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

The best car sharing service in San Francisco!…read more After using getaround and zipcar and then switching to upshift I couldn't believe the car sharing service could be so great! The cars are new, clean, awesome with a full tank of gas. On top of it they got delivered to your door which is amazing (no more painful quests to find hidden getaround cars). Upshift team is super friendly and responsive and always strive to help their customers with the requests. There are several full EV options including Tesla and Hyundai Ioniq in their fleet. I highly recommend everyone who uses carsharing to switch to upshift!

I was an Upshift member for a few months, starting in March, on the 4-days-a-month plan. I have…read moremixed feelings. The service does its job, but the way they handled the end of my contract ruined the experience, and the app gave me problems the whole time. The good part: when it works, it is convenient. Insurance is included, and for a quick one-day trip it is an easy way to get a car. Things to know before you join. Long trips get expensive because some mileage is included, but on longer trips you go over the limit and pay extra per mile, so it can cost more than a normal rental. The app is not reliable, and more than half the time something did not work when I tried to log the car's condition at pickup, so I had to message support to do it by hand, and sometimes they had to fix my account manually. Guaranteed delivery costs extra. Usually the car is there or brought to you, but not always, and if you want it delivered every time, you pay more. Payments are not transparent either. At first, I got no receipts showing the charges, including extras like tolls, and even now there is no way to see them in the app. The real problem was canceling. I had already stopped using the car because I got my own, and I had paid for that month as usual. In the middle of that month, I contacted them to cancel. That is when they told me about a 30-day notice period, which means they will also charge me for the next month. So I will have paid for two months and used the car in neither. The rule is in the FAQ, but the FAQ is confusing, and the information is not where you would expect it. They could have read the situation and shown some flexibility over an honest misunderstanding, but they chose to enforce the extra charge instead. After that, I tried to sort it out and could not reach anyone. Every call before had been answered, but this time no one answered, and no one called me back. Then I sent a final email with a fair offer: pay this month, close the contract now, and drop the second month. They did not reply. They just ignored me. Bottom line: I was a patient customer for months and never complained about the app problems. But when I tried to leave for a good reason, they are charging me an extra month for a car I had already stopped using, and then they ignored me. In my opinion, this is not a fair or good-faith way to treat a long-term customer. The service can be useful if your needs are simple, but go in knowing the cancellation terms and the extra costs.

Shockingly, this place is really good…read more Easy in and out, pleasant people, cheaper than Turo

Lili is an awful person!! Laughing at someone's face after…read morenot even helping them is an absolute insulate. Lili if you have no time to have good costumer service find a different job. You honestly don't even think about what people are going through. Be kind to people. God bless you

I was hesitant to rent from this location (through the enterprise app) because of the VERY low…read morerating here on yelp, but decided to go through with it anyway in lieu of not many other options in our price range. We needed to have an SUV to drive from where we live here in San Francisco down to where I grew up in San Diego, and after booking the rental through the enterprise app, we came to collect the "premium compact suv" which we'd chosen because the price difference from a "standard" to a "premium" was almost negligible. I was very surprised by how incredibly clean and spacious the lobby was, and then the real 5-star interaction began.. We were assisted by Blake, who was incredibly helpful in our specific situation.. which was: I had a LARGE framed photo that was a Christmas gift for my father and needed that to fit within the trunk of whatever car we were going to rent.. Blake pulled out a BMW X2 for us, which was just a sportier version of the normal SUV (slightly more expensive car to buy) and we realized after checking the trunk that the frame likely would not fit in the trunk, so without hesitation, Blake offered the larger BMW X1 without any price change, no hassle, just did some vehicular Tetris in the Sixt lot and viola, we had a vehicle with enough room for our large cargo! I can't say why so many other people had difficult experiences here, but MY experience with this establishment was incredibly positive and very easy. Likely due in large part to Blake, who was beyond helpful and incredibly personable as well. This last part doesn't really pertain to this location but I might as well include it for anyone else doing the same thing: we rented one way, and dropped the car off at the airport in San Diego to fly back. The drop off took less than 2 minutes and couldn't have been easier. No paperwork, no fuss, just handed over the key (with a full tank of gas, of course), unloaded our luggage, signed a screen, and we're on our way to departures. I'd absolutely use this location again, and with some luck, maybe I'd have Blake helping us again! Perhaps it was using Expedia as the intermediary to rent the car, or perhaps it was Blake helping us with our rental, but this experience was 10/10. Hands down. And I'd like to think I'm very objective when reviewing. Downside?: parking at this location is street-only, which was not an issue for us, as we are SF natives and are very used to finding street parking but it might be stressful for our-of-towners? That's the only downside I could think of. The cost of rentals is what it is.. I can't comment on whether it was really expensive or not because the price of your rental depends largely on many factors. Time of year, type of car, insurance, etc etc. it was fine for us, but, everyone has different situations and I reserved the rental a month in advance. Overall: fantastic experience.

Like a lot of the other reviews here, I would never rent from this company again. Billed me for…read moreover $1,000 in estimated damages (not even an actual bill for the repair) for a small scratch at the bottom of the rear passenger door that wasn't from me, though I can't prove it. When I returned the car, there was no one to greet me. "Just leave the keys inside," a guy who was about 50 feet away told me. I didn't take pictures when I dropped it off, unfortunately. From what I continue to read online, this a pattern of theirs. The amount is about what the usual insurance deductible amount to, so most people don't even follow through with their insurance. I would tell anyone who asks that any of the other major rental car companies are better than this one, even if the initial rental cost is a little higher. Never again. In addition to the Sixt response to this review, I would like them to know: I did dispute the damage claim and received no response at all. I've also been trying to pay the remaining balance, but the payment links don't work, and no one in your customer service department has been able to resolve the issue. My insurance paid $97 toward the $1,097 bill they sent, and I'm hoping my credit card coverage will cover the remainder. In the meantime, the follow-up on this claim has been atrocious and has only added to my dissatisfaction. I've wasted far too much time, money, and energy on a claim I believe is unfounded. I'd appreciate having someone take ownership of this, respond to my dispute, and resolve the payment issue.

Excellent, easy service. I checked in and did all the necessary paperwork online. When I arrived, I…read morewas immediately greeted and assisted. Provided my DL and credit card, signed and off I went. Everything I did online regarding reservation and price were honored without hassle. I was walked to my freshly washed rental. Interior was spotless and clean, mileage was less than 5k and the gas was at 7/8. Since I shared I haven't driven a gas car in a long while, he was kind enough to show me which side of the car the gas was on and how to open it from inside the car. It was nice to know he heard me and cared enough to ensure I had an easy experience. I received a text, following pickup, letting me know I could reach out with any questions or concerns I may have. That was very reassuring. Returning the rental was a breeze and I was on my way. Courteous, friendly service every step of the process. Would definitely return and recommend. Thank you!

If you have the money they are the best rental car company with the best service. It's always so…read moreeasy with them and their staff know what they are doing.

Don's Auto Body helped set up my car rental through Enterprise…read more From Enterprise picking me up at my door and a quick ride to Civic Center to get my rental, the experience was seamless. Since my paperwork was pre-filled, they walked me through it to sign and initial here, here (here and here, you know the drill.) In their spacious, well-lit garage they pulled out my Nissan Versa and boom shakalaka, I was on my way in about 3 minutes. Pick up, drop off, I've rarely had such a breezy and pleasant rental car experience- and I've rented many, many cars on scores of business trips. It'd been a long time since I rented through Enterprise and their newly streamlined process changed my whole view of their company. Great crew at this location, check 'em out and feel confident recommending Enterprise to visitors, especially this central location by City Hall.

Shoutout to Andre--the customer service at this Enterprise is exceptional! Really friendly and…read moreefficient service, the car itself was clean and like new, all around positive experience here!

Don't come at noon. They'll take a lunch break and leave you waiting. The location is in the TL,…read morebut safe-ish.

This place sucks! Waited over an hour to get a car we reserved and they charged almost 300 dollars…read moreextra from what you already pay in the app! They also promote renting to 18+, but they charge you almost 100 dollars extra for an underage fee. Seriously don't be fooled by the app telling you it'll only be 200-300, at minimum renting a car from here for like 2-3 days costs more than 700 dollars.

Thank you Mr. Victor for the help! I always come here for a rental and the service is very good,…read morethank you!

I'm not sure why the reviews are so bad here. It's my go-to car rental in San Francisco and service…read moreis always friendly and kind. It's not fast, but it's not slow, either. Prices are reasonable compared to other places.

George at the front desk helped my friends and I. Renting a car was effortless. Candy in the…read moreparking lot was extremely sweet. I'll keep renting cars with National when I visit SF.

Just rented from National SFO this week. They have the best customer service of any of the rental…read morecar companies in my opinion and I enjoy getting to pick my car. But I was kinda disappointed with the selection in Executive this past Tuesday. All the cars were basic. No Acuras, Cadillacs, or bmws like I'm used to seeing.

My car is in the shop for a week or 2 so I looked to my go-to car rental company for when I'm…read moretraveling, and reserved a car with my Emerald Club membership. I am so glad I did! I walked in to their office on Folsom Street to find a long line of tourists and visitors. On the right hand side was the empty Emerald Club line with my name printed on the sign! Woo-hoo! I got in and out of there fast. I felt appreciated and taken care of as a loyal customer....which is why I remain a loyal customer. Go Emerald Club!!!

After a case was opened and won with American Express disputing the egregious charge, National Car…read moreRental has sent me three separate collection notices by mail stating "we need to receive your payment within 10 days or we might have to place your account with an attorney, or collection agency". Very professional sounding. I contacted the number provided after each notice and was promised a call back by the representative which never happened. I just called a third time and finally made contact and was told that the will reduce the amount to $350 - so now this is a negotiation due to their error? The best part - they threatened to suspend my rental privileges, as if I was actually planning on giving them my business ever again. Staying firm on my recommendation - stay away.