My experience working with Shandell, Logan, Mike and Greg was the very best that I have ever experienced. Outstanding Customer Service and extremely knowledgeable and compassionate staff. This was the first car buying opportunity that I didn't feel pressured. I recommend Avis Car Sales Vista for an enjoyable and rewarding Automobile purchase experience. After 30 years in the military I have purchased automobiles throughout the 50 states and I never found a more military friendly and respectful staff ever. read more

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Visited Avis Car Sales in Vista to test drive vehicles. Yul was patient and professional, and I appreciated his help during the test drives. I tested two Toyota RAV4s (about 43k and 39k miles) and ran an OBD2 scan on both. Both vehicles showed diagnostic trouble codes. One had multiple codes, including an ABS-related (safety) code, and another showed a "Maintenance Required" indicator. I was told there was no check engine light, but no warning light does not mean there are no underlying issues. Yul mentioned the car could be checked by the shop, but when I spoke with Michael about next steps, the interaction felt dismissive and rushed, and the diagnostic concerns were not clearly addressed. Yul was not the issue. I hope Avis improves transparency and communication, especially when customers raise safety-related diagnostic concerns before purchase. read more

Terrible to night mare. They had me sign contract on computer with out a hard copy to read. When I got hardcopy nothing as we had talked about rates very higher on loan. Don't take car to you read a hard copy of contract. Logon promised all sort of things never produced. I should have read reviews this Avis in vista does not have good reputation for business. They charge me for thing never put on car. read more

Great experience, friendly and helpful team. I bought a car this week and happy with Ivan and team. I went in knowledgeable and knew what car and price point I wanted. They didn't try to up sale another car or additional add on products. I like their warranty on all vehicles. That makes me confident in my purchase. Thanks Avis team. read more

Avis Car Sales - 2024 Edge - Used Car Dealers Near Me - Vista, California

Estupeeeeendo!! La mejor experiencia que he tenido al comprar un auto aquí en AVIS CAR SALES.

My niece bought car drove of lot and the problems began. Manager sent her to his mechanic at emerald and she got it back with same issues. I called and confronted both for ripping her off! The mechanic refused to fix problem and manager said she bought as is!! 12k in the trash!! Plus payments still due! Car a ford dealership 250 diagnostic! Let's see what else is wrong!! Manager was very rude and sells crap cars do not go there!! I put word out on base and am looking at her recourse legally!! Disgusting ripping off people! read more

DO NOT BUY A CAR HERE TLDR- sold truck with bad engine and deducted false damages from my deposit Here's my story I will try to keep it short. I purchased a 2022 Toyota Tacoma with 25k miles for $36k, which was the best deal I found online. During the process, I lost contact with my finance agent due to her losing power for a week. I tried to get another finance agent, but no one else would assist me. As I was about to give up, she got her power back, and I purchased my truck. I put 13k as a down payment, which is important. I received the truck and inspected the oil and found metal shavings on the end of the dipstick. I cleaned the dipstick and checked 4 more times. Each time I checked, there was a large amount of metal shavings. I took the truck to my local Toyota dealership and told them I can still return the truck if this is as bad as I think. After I paid for the inspection, the dealership informed me that I should return the truck.The dealership explained that due to the metal shavings in the oil and the lack of maintenance records, it would not be under factory warranty, and the engine would most likely need to be replaced soon. I returned the vehicle and waited for my 13k deposit back. At first I was told that the 13k would be wired back to my account, but then without being notified a check was left at my front door. Upon reviewing the refund check which was supposed to be for $13,000, I discovered it was short $665. I am still in the process of trying to get my $665 back. I called and asked why the check was missing money and they couldn't give me a reason. After a week of waiting, I was then told the truck had dog hair and a scratch on the speaker cover. My dog was never in the truck. I only drove the truck to the local dealership and back which was about 20 miles in total to avoid the 200 mile return policy. I have been trying to get my money back for almost a month now with them saying ''I sent them another email I will call you tomorrow'' and never getting a follow up. They never sent me an initial email saying there was a deduction in refund. Communication has been horrible and asking for a supervisor gets you nowhere. I recommend you go elsewhere if you are trying to buy a vehicle. This is the worst customer service I have ever experienced. read more

Avis Car Sales - metal in oil - Used Car Dealers Near Me - Vista, California

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Dale was great and hope that anyone who goes there asks for him. I understand some people have mixed feelings, but our experience was great. The day that we went, Dale informed me that multiple people called out, but he made sure to move as quickly as possible to get us into our new (used) car. At the end of the day, we got our car for a great price, and Dale provided top notch service. If you're looking for a reliable used car that also comes with a consistent and trackable maintenance record, I definitely recommend purchase a car from this AVIS (given that it was a rental, which I think by law needs to be maintained). read more

Be careful if you purchase a car from Avis in Vista and finance through them. My name was misspelled by Greg Rosas when he ran my credit even though I had corrected it BEFORE he ran my credit. Now my name on the with Capital One Auto Finance is misspelled and the manager Laura Sievers told me to call Capital One to have it corrected. I understand she couldn't do anything but this problem was created by her people. She was rude in her response was "What do you want me to do?" She not once apologized for what her employee did or acknowledge that they're the ones that screwed up my credit!!!! This is the second car we've purchased there and this is the second time they screwed up the loan documents!! Emailing socialinfo@avis is worthless. They do nothing!! read more

I purchased a vehicle Great deal ! Good looking car . I called to ask basic questions about making a payment. And how to access warranty and I was not provided The steps on how to acquire information. Car needs repairs only a month after purchase. Sales representative was dismissive and unsupportive. I am deeply saddened. Avis is a great company, there needs to be a system to support customers with basic questions, needs and car reliability. The warranty and certified car looks good on paper . But if the car has mechanical problems right away then this promise does not hold . read more

PLEASE don't waste your time going here! Recently went in with a vehicle to trade in. We went through the motions of everything and it should have been an easy trade. I had just the night before going into Avis had my car appraised by carmax and Kelly blue book and my car came in at $26,500 but the manager at Avis told me he was appraising it for $23000. Turned right around, went straight to Hertz Sales in Kearny Mesa and they appraised my vehicle at $26,900. Walked away from Hertz with a better customer service, dealt with HONEST people, and an easy trade in. Don't waste your time going to Avis Sales, they clearly aren't trust worthy. read more

We purchased a 21' Yukon Denali this last Friday here. Shandell was one of the two working there that day. She was extremely helpful, honest and a great person to work with. I would highly recommend coming here to purchase your next vehicle and asking for her to help you during the buying process. Thank you Shandell and Avis! read more

We bought a Jeep Grand Cherokee through Avis in Vista and initially worked with Ivan and Mike, who were helpful. When reviewing the bill, we noticed a $599 "optional" paint protection charge we didn't want. Ivan was understanding, but Greg Rosas--whom we hadn't met--abruptly told us it wasn't optional and we could leave if we had a problem. After two hours at the dealership, his rude and dismissive attitude was shocking as we found out he is the GM. He even handed back our trade-in title, essentially asking us to leave. As a pregnant woman, I've never been treated so poorly by someone in management. I've rented from Avis for years, but this experience was incredibly disappointing and unprofessional. As I look at the reviews and see Greg's name pop up for his lack of attention to detail and poor customer service I hope Greg gets some training on what a GM does and maybe a good talking to about his temper when dealing with customers. read more

Informational post only I did not buy a car here rather visited the Dealership to check out a vehicle, which I drove, and walked away with the understanding I would not purchase. Here was my experience: - went to look at a vehicle which looked perfect online because the pictures were great. -when I walked in the salesman was immediately available, and grabbed the keys and allowed me to view the car at will and also take it for a drive - After viewing (before driving it), I was disappointed. Many vendors point out imperfections in both the ad and pictures. Here, I noticed immediately that the car had dents on the bumper, paint repair on the front right side (prior accident?), and rust spots around the vehicle (none of this info was in the pictures). But to be fair, it seemed priced right for the age/milage, which is ultimately why I went in. - Salesman was super nice/honest, in fact, to a fault. He said they are salary employees and no commission and the cars just sell themselves as they price them low just to sell. - I asked about the 100+ point inspection as advertised and if I could review it. He said no, that is not shared. Thus, I came to the personal decision that the 100+ point inspection was meaningless (yet posted on both their website and is also posted, if I recall correctly via signage in the store. The last used car I purchased was from a dealership which shared the information on the inspection, and they also honored the 90 day warranty. That did not appear to be the case here, during my experience. - While starting the car, it (the start) was a bit delayed and he (salesman) said the car may need a new battery. I asked him would that not be in the 100+ point inspection and the salesman did not know/have access to that information. - Within 30 seconds of driving, I realized care was out of alignment. I mentioned this to the salesman and asked him again about the 100+ point inspection. My thought was well If the car was inspected, that is one thing. Yet, were any repairs made? Upon asking again about the inspection, I was told something in the line of... "that information is not shared". - I asked salesman about price and he was adamant, there is zero negotiation. - The salesman told me over 100 people have looked at this vehicle, that he had several upcoming appointments to view it again and that it was the hottest car on their lot. I could not tell if I was being given a line, or, if he was serious. Yet, my loudest thought was in the line of "well possibly I should make the same decision as others who have viewed and not purchased and simply walk away". Ultimately I did walk away, w/o purchasing, because I did not want to purchase a car that I felt needed immediate repairs (battery, alignment at minimum) and decided I'd rather purchase a vehicle and pay a bit more, which does not need repairs. Thus, same price/less hassle...IMO. I post only in hopes this helps others out in determining what their experience may be at this dealership as I know purchasing a vehicle can be time consuming. read more

My car experience was alright driving for ride share but I feel it has improved. John was great. So was Steve. Steve was very professional and did the paperwork clearly. I felt they treated my business with a great deal of care and appreciation. I went there because the price seemed affordable to me. I feel they helped me with competitive pricing to make the right choice for what I'll use the car for mainly. When asked John was able to give me all the info I needed. I went to other car dealers but Avis Car Sales and John were the best, thanks again, read more

Yes, their prices are extremely competitive but my experience with their service was not great. We found a car that seemed to be a good fit, connected with a salesperson there and filled out the finance information via their website. Upon following up with the salesperson, they were not aware of our application. I followed up again over the next few days via email and phone but got the run around. Makes me wonder where my confidential information went..... Ultimately, we found a car in our area. read more

I got my car from RubyCar November 7th. I started to write a long review that would encompass everything I have gone through but decided short and sweet was better. It is now December 20th and I can't get a title and about ready to have to park my car for who knows how long. read more

Horrible experience. I wired money for a vehicle eight days ago and I have not received any paperwork verifying my purchase. I'm not even sure if I am dealing with humans at this point. $37k into the ethur. Fraud alert! read more

Do not buy a car here!! They are CROOKS & SCAMMERS!!!! I don't even do yelp reviews, so this just shows how bad my experience here was! If I could give this place 0 stars, I would! To start off, I planned an appointment with Dale to see a car, and drove 3 hours, just for him to sell the car 2 weeks prior to me showing up! He never once emailed me saying he already sold the car! Instead he lied and had me take off work and drive 3 hours, just for the car to not be there. Mind you, the night and morning off he confirmed that the car was still there! When I came in telling them I'm here to see a car with Dale, they lied saying that he wasn't there, when the whole time he was there! The manager came and told me that the car is there and that they just didn't have the keys and he will go and get it, and he had me sitting down for 1 and 30 minutes and when I finally confronted them on why it's taking so long, the manager finally confessed that they don't have the car! When I told the manager that they were being very unprofessional and deceitful, instead of apologizing, he said that I was "threatening them". I don't know how saying someone is being unprofessional is a threat! And then he called me aggressive! Do not buy a car here!! They are liars and scammers!!! They will just waste your time!!! read more

Whether morality should be considered in car sales or not is a personal choice. If you answer yes, this is NOT the dealership you want to go to. My family and I were excited to go check out a car that seemed to be fairly priced and in good condition. After taking time off work, and driving an hour we arrive to a car that although was reported as having "No Damage" was significantly damaged throughout the exterior and interior. No way in hell we were buying this car, much less for the ridiculous price they were asking considering all the damage. The woman at the desk, whom I talked to multiple times over the phone, was fully aware of the financial sacrifice of not working that my family took to view this car, and didn't think once to inform us of the damage that was neither documented or disclosed via CarFax, pictures, or verbally. This place sucks ass. If 0 stars was an option, they would get it. read more

Ashton at the Vista location was a pleasure to work with. He has a good sense of humor while remaining professional and helped us find the right car for our needs. read more

Antonio Sacco went above and beyond to help us to buy a car for my wife. As in the first time, Antonio was a superb sales man without pressure...a total profesional. I highly recommend that if you need a car don't hesitate and go to Avis car sales in Oceanside/ Vista and ask for Antonio. Also great prices, too. read more

I went in there to purchase a car. They told me they did not have time to show me the car. And that I had to make an appointment. Everyone treated me like I was wasting their time. They are very short and rude. read more

Great price. Great service. Great experience. I was apprehensive about buying a former rental car, for obvious reasons. In my research, though, I learned that Avis maintains their fleet very well and that the abuse inflicted by rental customers are largely cosmetic. Indeed, I picked up a great bargain on a 2019 Pathfinder. There were a few blemishes on the exterior paint (I covered them up with touch-up paint) but the leather was in perfect condition. No issues on the interior. The SUV runs real smooth. Shondell was excellent to work with - bright bubbly personality and a positive attitude. Helped me with all my questions and even drove me around town looking for an open bank. I had a few questions a couple days after the sale and she continue to be just a friendly and cheerful. Definitely will be coming back for my next car. read more

Ashtan helped us get a new car. As a first time buyer I loved how there was qr codes with all the information. It was an easy process and we got a good deal! read more

Antonio was amazing! answered all our questions and made the process very easy I have gotten cars from dealerships before and spend all day there he made this a very quick process in and out in about 2 hours! read more

I am extremely thankful for Mr. Antonio Sacco at Avis. His customer service stills and hospitality was very impressive. Being in the Sales/marketing business myself, it can be very transparent as to whom is willing to assist you as an individual rather than as another sale. Thank you again Mr. Sacco for my adorable Kia Soul! You made my day! read more

I would like to give this car salesman (Antonio) at the vista location, a great review due to the fact that he was a very nice, well mannered, overall great professional sales rep to my friend and I. He went above and beyond to have us feeling confident to walk out with a terrific deal on a vehicle as a first time car buyer! The manager for this facility also recommended a deal for my friend whom was the first time buyer. Thank you Antonio once again for giving us this opportunity! read more

ZERO STARS!!! I would put 0 if I could. One of the worst dealerships I have ever been to. 1. Spent 3 hours here just to walk out. 2. They false advertise. Their truecar price is different than the one they give you in person. The salesman refused to honor the truecar price (which they have to by law and by partnering with truecar). 3. BEWARE of the BEG fee. This is a "reconditioning fee" that they add onto your price to clean the car and do a fresh oil change. Sorry but that doesn't cost $1K.... 4. They also have a non negotiable paint warranty which cannot be removed from the price.... 5. Their financing for excellent credit is over 6%... 6. They looked at me dumb when I told them I didn't want to pay more than $300 a month for a car priced at 18K. Even though thats where it should be. 7. The manager was supposedly prior military but did nothing but try to sell someone on active duty an overpriced car. Long story short, go buy a new car. You'll pay less. Avis quoted me between 375-400 a month for a used 21 Forte. I ended up getting a BRAND NEW 23 Forte for only 2K more than they were trying to sell the 21 for. read more

Shandell was an amazing sales rep. She helped me and my family get into our desired vehicle in less than 3 hours!! Her relational approach felt like I've known her for years. Avis, you better keep her and pay her well. She's an asset. Our family was extremely stressed and over buying a vehicle but we needed it and honestly avis was our last stop before we called it quits for a while. We've dealt with other dealerships and they were a PAIN and rude. Shandell, she saved us! Her customer service is unmatched!! So is the finance manager, Steve. They were just freaking awesome! Very awesome experience. She even toys out for our kids while we handled paperwork to distract them in the meantime. Um, hello!! She's awesome! read more

I wish I could give negative stars as this place is not deserving of no stars. Seriously it was that bad of an experience and it takes a lot to get me this upset. After having a horrible experience at a car dealership I was happy to learn of no haggle deals with accredited companies such as Avis. I spoke with a few of my friends and family members about moving forward with buying a used rental car and many shared that they had excellent experiences with purchasing used rental cars. That said, I felt really good about moving forward with searching for a used rental car. I found Avis to have the best competitively priced available vehicle (make, model, and year) that I was looking for. The only issue I found with Avis car sales via yelp reviews was a $499 non-negotiable paint fee that is added to every car purchase. I took this into consideration with the price of the vehicle and felt okay with moving forward. So, I submitted an online request to test drive the car and received a call the next morning and scheduled me for an ultimate test drive. She explained the full process to me. The day of my test drive the representative that scheduled my appointment called and explained that the vehicle I was interested in was essentially no longer available. She asked if there was another vehicle that I was interested in, I shared the car information with her. She explained that the vehicle was on a lot and that they were through Avis but essentially a separate entity and she could not provide any information about the vehicle or the dealer. I had to contact the dealer directly. I checked yelp and seen that there were two raving reviews for the dealer, so I moved forward with giving them a call. I was connected with Antonio Sacco who confirmed the vehicle I was interested in was available and on their lot. I explained that I was driving over an hour away to test drive the vehicle. He was accommodating to my request to come in that same day. The location is right off the freeway and easy to access. Upon arrival Antonio was unavailable but met with me within 5 min of my arrival. I don't know how to describe Antonio other than he wasn't mean but he wasn't welcoming either. I figured since it's no haggle maybe he felt he didn't have to be polite and welcoming but I don't know it just seemed like he was present but not pleased to be there type of situation. He asked for my ID and said he would get the keys for the test drive. The car drove smooth and Antonio was very gracious in answering all of my questions. Over the next week I took time to consider the purchase, during which time Antonio had reached out via text several times asking if I was still interested in the vehicle. Ultimately, I made the decision to pull the trigger. This is where things go left. I called Antonio to confirm that the vehicle was still available he said yes. I explained that I would like to test drive the car one more time and then move forward with purchasing it. He said great and I explained that since I was spending almost a $100 to uber to the location that I wanted to make sure that I had everything I needed to drive away with the car today. I shared that I had financing through USAA and that the dealer funding request form was all that needed to be completed by his office for financing to be released. He asked if I could email him a copy of the form. I emailed it to him (Note the form also requires a contract and several other executed documents to be provided prior to funding being released to the dealer, so I felt comfortable). Antonio said he would call me after he reviewed it to let me know if anything else was needed. He didn't call he texted and said that they do not work with USAA, that I had two options, #1) finance through their office or #2) come in with a cashiers check. I was flabbergasted by the text. I called Antonio and asked why they do not work with USAA? He said that is what his Manager told him. That I have the two options. I tried to keep my composure as this all seemed unethical. I explained that I would not be using any other financing as I received a great rate through USAA and they had already done a hard check on my credit. He said, the other option is for them to issue me a cashiers check, I said that if they completed the dealer funding request form that USAA would issue them a check directly. He said no, they will not work with USAA. He checked with his manager again and said the answer was still no. He didn't know why they said no and that he too wanted the sale but couldn't move forward with USAA as my financer. I honestly did not see this coming from AVIS a very reputable company but I am hoping by sharing my story that I save someone else pain of wasting your time with this unethical dealership! read more