Lucky at Toyota Carlsbad Finance provided an outstanding experience while helping my wife and me…read morefinalize our vehicle purchase. From the very beginning, the entire process was smooth and professional. Martin was the first person we met, and he was genuinely helpful and grateful to show us any vehicle we wanted to see. When it came time to complete the deal, Lucky made the experience truly memorable. He treated us with the greatest respect, especially as someone who served in the military. His love for America and deep appreciation for service members was joyful and sincere. He shared that his father was an officer during the Vietnam War, and hearing his story really touched my wife and me. I would strongly recommend that any military member--active or retired--or anyone looking for a respectful and streamlined car-buying experience ask for Lucky when purchasing a vehicle at Toyota Carlsbad. My family and I will absolutely be Toyota Carlsbad customers from this point forward.

Really weird experience and will never come back here…read more Right when we got there, the sales guys were speeding around in a golf cart yelling at each other about taking someone's customer outside of their rotation order. Walking up, there were maybe 6 or 7 of them standing in a group trying to figure out who would help us, and nobody even said hello. Someone finally came over, we gave our whole spiel, but another sales guy walked up interrupting mid-conversation to poach us. Their exchange right in front of us was passive aggressive about commission and rotation order which was a huge turnoff. The original guy disappeared without a word, so we had to repeat everything all over again. The second guy was condescending about what we were looking for, an older used car under $15k. I said "under $15k" before saying "older" and he scoffed and said "well for $15k yeah, it would have to be older," like I was an idiot. Then he launched into a lecture about how dealerships would never carry something like that, so we left. We had literally just test driven a super clean 2013 used car for $8k at Mazda down the street. I definitely wouldn't come back here knowing their team talks to customers like that. A complete circus from start to finish. Too many sales guys on one shift foaming at the mouth to poach customers and saying whatever they can to strip your confidence and make you pay more. Plenty of other car places around to take your business!

One word. Tanner…read more(service advisor). He legit has changed my mind about Lexus. I've had horrible service over the years from Escondido and San Diego. I was going to get rid of my (paid off) car and get into a non Lexus lease because I was getting frustrated and annoyed with service advisors. The Carlsbad location is a further drive and the center seems older. But I can tell you it was WORTH IT because of Tanner. He was upfront, honest, and knowledgeable when I first spoke to him. I needed brake pads and possible new rotors. I just trusted him when he said to first pay for the brake diagnostic (I think it was like $59.95?) and they'll know exactly the issue to see exactly what needs to be done. The fee will go directly towards any service and it wasn't a loss as I knew for sure my brake pads were worn badly. The loaner department was also quick and efficient (I think the guy's name was David?). He got me their newer 2025 RX to the loaner and I totally understand why they give Lexus loaners as I emailed tanner to say hey wait don't do the service as I may just trade in the car (kinda half joking here). But I know which car I'll be getting in the next two years now. The brake service was PERFECT. I didn't need new rotors (yes!!) but was super close to it (as i expected). I also decided to get a full interior/exterior detail for the car (haven't had it since owning it so it was much needed). I am back today for the alignment (got the wheels at Costco few min away as their 4 tire special beat Lexus). Hopefully alignment went well but I wouldn't expect anything less at this point with Tanner and his team here. Thank you Carlsbad Lex!

Vehicle: 2017 Lexus RX350…read more The vehicle developed an oil leak that was diagnosed by both an independent mechanic and a Lexus dealership as a rear main seal leak at approximately 76,940 miles. The Lexus dealership estimated the repair cost at $9,388.62. Lexus declined to provide assistance with the repair. I am posting this to document the issue for other owners. UPDATE (March 2026): After the business responded publicly saying they wanted to look further into this matter, I reached out directly to the contact they provided. I did not receive any response or follow-up. Just sharing this for transparency.

I needed my first vehicle service[oil change], so since this place is closer to my current…read moreresidence, I decided to schedule service online. They had opening times for the same day[within an hour] I received an email saying they received my service schedule and someone would call me to confirm. Nobody called, so i figured, i'll just head out there anyways. I called a few times to let them know I would be coming in a bit late. Automated system, of course. Left VMs. No call-back. Anyways, I arrived and told them I scheduled a service but I am like 25 minutes late. The guy said, it would take about 1hr 20 mins, probably sooner because nobody was doing any service at the time. 1] Took about an hour 2] Friendly guy at the front-desk 3] I stayed in the waiting area, doing work, so time went by fast. Overall: I would come back here for service! Thank you!

I had a very good BUYING experience at this dealership but the attempted SELLING experience was…read moreterrible. After buying a new truck, the used car guy wanted to buy my old truck. I described it in great detail and told him about all issues (included several dents). He offered $10K but I knew the trade-in value was closer to $13K or $14K. I told him I would take $11K for a quick and easy transaction and he agreed. He said he did not need to see the vehicle based on my disclosures and that I could just bring it when I was coming the next day to pick up the new truck. When I came the next day, I was told that the used car guy was off but I should leave the old truck and could I come back on Tuesday with the title and to get my check for $11K. When I came on Tuesday afternoon, the games began. I was told the dents were bigger than they thought and they could only give me $10K. I argued that a deal was a deal and that I needed $11K. They went up to $10.5K and then even up to $10.7K but would not honor the deal for $11K. I told them at that point (after wasting another 1+ hours of my time) that it was not even about the money, it was about principle. I took the truck home and sold it the next morning to an independent dealer for $12.6K. The point of this review is a warning to others that in my opinion and based on my experience, the used car dept of this dealership is not reputable and if you attempt to sell them a car be very careful.

Lowkey these goobers are for sure gonna scam you, but at least they're very nice about itread more

Came to get my seatbelts looked at. Had a 2pm appointment. Said they cannot help me cause my car is…read moreolder than 10 years old. They no longer carry the parts and would not help me cause they are not required to service vehicles if the parts don't exist to be purchased. Lame. So what's the point in buying a new car if it's going to get old. I've always have had cars from deal ships and they always serviced them. Dodge needs to do better on customer service. This location obviously has lost it ideals to service their vehicles beyond 10 years.

Austin (sales) and Yoni (finance) made this car buying experience seamless and efficient. After…read moreseveral weeks of searching and trying to work with other dealerships we are so grateful to have contacted this Mazda location. It was a bit of a drive for us but well worth it! My husband called in the AM to inquire about the vehicle and we were driving off the lot a few hours later. Austin was our salesman who helped us over the phone before driving all the way in. When we arrived Austin had the car ready, and numbers prepared just as he and my husband had discussed earlier that day. No gimmicks or extra sales pitches. We sealed the deal within 45 minutes and before driving away, he made sure to our gas tank filled which was nearly on empty and had the car detailed (other dealerships were only offering us a $6 express car wash next door!) so this was really appreciated. After going through a few unpleasant experiences at other dealerships, we left feeling confident that we made the right decision with this Mazda dealership. Working with finance was a breeze too. Though they offer you more and it may sound appealing it wasn't in our plans to purchase an extended warranty. Yoni was respectful of that and didn't push anything on us that we didn't want. Highly recommend them if you're looking into purchasing with Mazda. Thank you all so much for helping us through this process!

I am beyond elated to hear that Bob Baker has gone out of business. They will never again be able…read moreto lie and prey upon people. So disgusting. I just found out after TWO YEARS of making payments that they had put a higher interest rate on my paperwork. Lesson learned, I guess.

They made it easy, fast and reliable. Adam was my sales person and found me a like new Cadillac…read moreEscalade. I've already taken three road trips, had zero problems, best car that I've ever had hands-down. I had a disaster car from bmw Carlsbad that broke down one month after purchase and the door panel fell off. I was so happy to be rid of that pos and give my business to honest kind and working people here

I had to seek out an update from Premier Chevrolet of Carlsbad after three days had passed by with…read moreno shared details. When I did speak to Adriana on the third day, Thursday. She shared that the tech who was assigned to my vehicle had already left for the day. The only details Adriana has was that GM had approved one of the two requests for repair. She had no specifics as to which part nor a timeline. She then said she would follow up with me the very next day when the tech returned. She never did that Friday. I made another request for an update on Saturday and another on Monday, no update. I reached out a third time as it's now Tuesday, five days later. I was able to finally reach Adriana. Only to find out one part did arrive and she still couldn't tell me which part. Adriana let me know she would get back to me with an update and a timeline but never did. How is the place in business?! I finally received a completion text. I still have no idea what correction was performed. I also had no means of getting back to the dealer. I then learn the text sent was an error. LOL! No alternative transportation was offered until 13 days in. How do people survive without a vehicle for 13 days? I was never able to break away to retrieve a rental when it was finally made available due to my schedule and rental vehicle availability. I'm told my vehicle will be done on Thursday so I'll wait it out. Three days later, no update. Friday, no update. The weekend goes by, no update. I even left a message with reception for someone in service to call me, no update. PCC service has now had my vehicle for 20 full days. I get ahold of Adriana on day 20. She informs they haven't even started working on my car. WHAT??!! They've done NOTHING but confirm the interior parts are defective, order and receive parts. Due to weather and their own process of working on cars in a queue, they haven't started. I told them to send me a ride share. I'm coming in to pick up my car. I never received a text or call with any information that wasn't first initiated by me the entire 20 days my vehicle was in service. I even made three attempts to reach the service manager Summer. One voicemail, one note to be handed directly to her and another call. No follow up! I haven't yet mentioned that I opened a case with GM beforehand. I was told by GM EV concierge they were unable to receive any update over the 20 days my vehicle was at PCC. Let that sink in GM couldn't reach anyone at their own authorized service center for 20 days. What an absolute embarrassment. I suggest you look elsewhere when in need of service or repair. The incompetence at PCC is rampant throughout all levels of the Service Center.

Service department is exceptional especially Mario. He always takes his time with me going over…read morethe various services my car may need. I have been going to Audi Carlsbad for over ten years and the service department is prompt and very friendly.

Mike S. in service is the best! Great communication always!! He takes great care of my S6. See him…read morefor all your Audi service needs. Thank you Mike!! Keith H. AAAA+++++++ service!

A friend referred me to Carpair. I liked working with Britt…read more My car sold within one day. Britt told me the price and I asked for a little higher price. She successfully negotiated for the price I wanted since my car was in high demand due to its' great gas mileage. Carpair is the only place I will go to buy or sell a car. An employee came to my home and did a diagnostic test and took photos of my car. This was so much better than trying to sell my car myself. Carpair paid for the Uber home after I dropped off my car at the car dealer. Thank you Britt!

What an easy experience! Brittney was referred to me by a friend who has used this app and was very…read morehappy. It was easy to upload my photos and within a day my car was sold! I highly recommend!

Mike Shaffer at Mercedes-Benz absolutely knocked it out of the park…read more From the moment I walked in, Mike made the entire experience feel effortless and genuinely personal. You know how most car service visits can feel rushed or transactional? This was the complete opposite. Mike was welcoming, professional, and -- most importantly -- attentive. He took the time to actually listen to what I needed, asked the right questions, and made sure I felt comfortable and informed before anything happened with my car. What stood out most is the extra care he put into every step. He didn't treat my vehicle like "just another appointment." He treated it like it mattered -- and he treated me the same way. He explained things clearly, kept me updated, and made sure nothing slipped through the cracks. It's rare to find someone who combines knowledge, efficiency, and real customer service the way he does. On top of that, Mike has a calm, confident way of handling everything that instantly builds trust. I felt taken care of the entire time. No pressure, no confusion, no runaround -- just honest communication and top-tier service. It genuinely made my day to feel that level of respect and attention, and it's the kind of experience that makes you want to come back and also tell other people to ask for him specifically. If you're going to Mercedes-Benz and you want someone who will go above and beyond, make you feel special, and take excellent care of you and your car, ask for Mike Shaffer. He's awesome, and he's exactly the kind of person you hope you'll get when you walk into a dealership/service department. Highly recommended.

Took my Winnebago View motorhome in for an oil change and lube as is on Mercedes Sprinter chassis…read more I met Kai, the service advisor, who did a great job! Very professional and cordial. He advised me of a recall that would be taken care of at no charge. Respectfully followed up with me to advise of the progress and then called when was ready to go! A+ service!