I thought I was hiring a local florist in Jacksonville, Florida (I live in Atlanta, GA.) to deliver a floral arrangement for my daughter's 50th birthday celebration. I ordered a very nice Floral Harmony Fantasy - Birthday arrangement, with a Teddy Bear and 5 (five) Latex Balloons - One Balloon = 10 years). They delivered the flowers ON-TIME and the Teddy Bear (I ordered a Brown Bear - but they sent a White Bear - no big deal) but then - NO BALLOONS!! 3 items, it's not rocket science, just count 1,2,3 items for this address!!! That screwed the whole setup of the flowers and bear and BALLOONS! Of course my daughter was disappointed - she wanted her balloons too. Trying to call Ava's is a nightmare because they use Ai Robots to screen the calls and basically run you around in circles and frustrate you enough to hang up and forget about it - but, I DID NOT! I could tell everyone 'how I got through' but, IF I did - AVA would quickly CLOSE that loophole. Finally I got through and spoke to a lady whom apparently English was her 2nd language. After I gave her all my info on the sale, she put me on hold for about 3 minutes and came back and said "All she could do was give me a refund ... NOT SATISFACTORY!!! Don't these people understand OR CARE that you send flowers for very personal reasons - and those situations don't come everyday. I will NEVER use them or one of their local partners again. THEY REALLY SUCK!!! read more

This is the an out and out scam. I called at 9:30am for same day delivery to an evening birthday/retirement party. This morning I discovered my mistake... Ava's represents themselves as a local florist but when you place your order it simply goes into a global black hole. They called me back the day after the order was supposed to be delivered and said they were unable to reach anyone. They connected with me by email but a response to the email goes to an address which does not accept responses. I then saw a phone call that had gone to my spam. I called that number and went into a phone menu. The phone menu goes around and around asking questions that it has already answered in the process of requesting information for other questions. Finally I reached an option to cancel my order... but it will not accept a cancellation on the system. A call back is promised. I am expecting my next correspondence on this matter will be with my credit card company. read more

If I could minus a star, I would. Disgusting service (no service) missed delivering Mother's Day flowers to three of my family members. Told my sister her order was delivered to me and confirmed by me, and I never received a call. They lied and when my sister called them to find out what was happening, they kept her on hold forever with no results. She wound up canceling the entire order and apologized to us for not receiving our flowers. How unacceptable!! Why are they in business? After days of frustration, they finally refunded her money. However, they ruined the special thought and surprise for all of us! DO NOT ORDER FROM THIS COMPANY & REPORT THEM TO THE BETTER BUSINESS BUREAU!! read more

SCAM SCAM SCAM SCAM alert SCAM SCAM SCAM SCAM This absolutely has to be a money laundering operation for organized crime. 100% I ordered and paid for next day delivery. I got a notification saying it was delivered the next day, which was a lie. Nothing showed up on my doorstep. Just crisp beautiful spring time air, which was lovely but no flowers. SCAM SCAM SCAM SCAM FRAUD FRAUD FRAUD SCUMBAGS SCUMBAGS Matthew Neuenhaus a former Navy Veteran from the New Jersey is running this toilet of a company. What a shame. read more

If this company, AVAS FLOWERS, could get a zero rating, that's what I would give them today! Our family has had an extremely difficult loss. Coupled with the fact that I, just days ago, had to be in Florida for another family emergency plus go through a hurricane, I could not be at the service in Ohio. I opted to go online and order a beautiful flower arrangement for the Family. After selecting an arrangement and paying over $100 for delivery plus other charges, I was sent a picture of what was delivered. It was in absolutely NO WAY anything like what was pictured that I ordered! I contacted the AVAS FLOWERS via their Customer Service number because one cannot simply get through to AVAS FLOWERS and talk to a person at the local shop. I was told I would receive a half of my total cost refunded. I accepted that fact and went on about my business today. I received a phone call just now that asked me where the arrangement was because the family was leaving the memorial service and could not find the arrangement that was delivered. I was NEVER told that this arrangement was going to be picked up nor did I request to be. It was supposed to have been sent home with the granddaughter of the deceased. I contacted AVAS FLOWERS again only to be told that, yes, in fact, it was picked up. I was never contacted about this being picked up. I was then told that I would be refunded the rest of the cost. I asked the operator to contact AVAS FLOWERS and ask them why this arrangement was picked up. The operator insisted that she had just talked to the location and they said the complaint case is CLOSED. I ask for a physical location and local phone number so that the granddaughter could go by and pick up the arrangement that AVAS FLOWERS had just picked up, so she would have something to take home with her. They said they could not give that information to me because of security. This is the most asinine and ridiculous situation that I have ever dealt with. It's simply not about the money. It's about the embarrassment of showing the granddaughter what was ordered to be delivered and what was actually delivered plus the fact that she now has NOTHING to take home with her. I am bewildered with how this can just be brushed off. I will, in any shape, form, comment or advice, make sure that other consumers know how this company, AVAS FLOWERS, does business. Thank you, AVAS FLOWERS for ruining this most difficult and sad day. read more

Ava's Flowers - What was ordered vs what was delivered - Florists Near Me - Mahwah, New Jersey

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DO NOT USE THIS BUSINESS! It is a scam and there is no method to reach their customer support. I mean NONE! I am so furious and embarrassed. I called Ava's Flowers for my step dad's funeral. I ordered a spray listed on the website. What was delivered was a quarter in value and none of the "extras" I paid for were present. I have used every option available to reach their "support" both by phone, email and online. They're all dead ends. I had one shot and they ruined it. read more

I would not use this florist! they are everywhere but based out of NJ. I ordered the pastel surprise and received pink and white daisies with a couple red roses. the i'm so disappointed...see for yourself.... read more

Ava's Flowers - flowers i received - Florists Near Me - Mahwah, New Jersey

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BIGGEST SCAM! DO NOT ORDER!!! The expectations versus what I got for Mother's Day. I paid $130 for premium to get flowers that look like a $30 arrangement. I guess I'm lucky my flowers weren't dead seeing other posts ‍ the fact that this place can continue to exist and scam people who are trying to get something nice for holidays, anniversaries, for people who are sick, for relatives, is disgusting. read more

Ava's Flowers - Flowers - Florists Near Me - Mahwah, New Jersey

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"I ordered and PAID FOR an upsized version of a particular bouquet to be presented to an award recipient while on stage. I stressed that I did NOT want the bouquet in a vase, so that it would be easy for the recipient (a female) to hold and carry off stage. I mentioned that at least TWICE when ordering. What was delivered was the REGULAR size version of the bouquet IN A VASE. I spent more than $120.00 for a tiny, totally useless vase of flowers. Tryin to contact their customer service is like calling the far side of the moon. When I finally got through to explain what happend and request a refund, I was told they would send me a coupon and give me about a $25 dollar credit. Be warned: This is an absolutely horrible business. I really wish I could give them zero stars. read more

After assuring us, promising delivery today, they contacted us with an "urgent" email about our order. We called the number on the email and first got instructions to go online to manage the orders. We called again, and got into a circular conversation, where we repeatedly asked to cancel the orders since they could not be delivered as ordered and promised. It took at least 30 minutes and 3 transfers and a disconnect to dodge their "offers" and finally get confirmation that they grudgingly agree to cancel the orders. Everyone we spoke with had the exact same "make you an offer" script that it clearly is standard procedure. We finally had to say, 3 or more times, that We. Do. Not. Want. To .Do. Business. With. Your. Company. We'll be checking the credit card to make sure a refund has been placed. read more

This is not a legitimate florist. I spent three days trying to find out if the plant I ordered had been delivered. The charge showed up immediately on my credit card. The plant was never delivered. I had to stop payment. Do not be fooled by their advertisement. This is a SCAM site. read more

My first issue is payment. I entered my credit card information, the invoice showed it was billed to my credit card but had the address on the billing was that of the person who the flowers were delivered to, not my proper billing address. I attempted to call customer service which is an AI nightmare and got nowhere. I left a message and was told by AI that a representative would call me as soon as one was available. I received no call yet to this day. a week later. I also left a chat message and received no response back. Poor customer service. My credit card was never charged but somehow my bank account was charged and I never put the bank information in the site. The recipient sent me a picture of the flowers; they were sparse, wilted and unacceptable as a gift for someone. I understand about substitutions but I ordered the large arrangement and the amount of flowers looked like it was the small, in fact even less than a small. Quality was not a priority! The arrangement was an absolute embarrassment! I ordered a Congratulations mylar balloon. The balloon said "Best Wishes". I again attempted to contact customer service and the non-humanized format kept going in circles and never allowed me to leave a comment or a message. They charge a $25 service fee and there was absolutely no service. I will never go through Ava's flowers again. Your company is a total scam. They give you the impression you are hiring a local florist but it's not. Poor customer service, poor quality! read more

Online service call center NOT local. Can hardly understand reps. Funeral flower order not delivered as contracted. Their system noted "out for delivery" on next day. Rep asked to send late delivery to another address? I requested refund since funeral was over. No understanding of the situation. Stay away from these hacks. read more

A scam. My sister ordered me an orchid plant on 5/9/26. The said it delivered, it did not. They called me three times to ask if I got the order, which I hadn't. Finally on 5/19/26, some guy at 10 pm dropped off the saddest dead bunch of flowers I have ever seen. Some cheap bouquet you could do better buying at the grocery store. Terrible. Go local vs these 1-800 brokers...who have no clue who is creating and shipping flowers. read more

Ava's Flowers - Dead flower delivery that was supposed to be an orchid plant - Florists Near Me - Mahwah, New Jersey

My husband and his siblings ordered flowers for their uncles funeral two days in advance and purchased expedited delivery. The day of the funeral, the flowers that were supposed to be delivered by 11am were not there. I called the support number on Avas Flowers website at 1109am and waited 15 minutes for a person to pick up the phone. I proceeded to explain that the flowers ordered were not delivered. The agent placed me on hold stating she was contacting the "floral designer", when she came back she said the flowers were delivered. I advised her again that they were not. The agent then tried contacting the delivery driver but could not reach them. She then called the funeral director who told her they were not there. I even went back inside and spoke to the funeral director myself and told them where the flowers were supposedly delivered at the flower door. The funeral director went to that location, walked around the building and even checked the lower level of the building. The flowers that the designer claimed were delivered were not there. At this point the funeral service has already started so i went back outside and I asked the agent for a full refund to the card used to make the purchase. She stated that they first need to contact the driver and investigate. I was confused, the agent confirmed herself with the director of the funeral home that these flowers were never delivered so what more of an investigation is needed and would take 24 hours. She stated they were going to ask for proof of delivery from the driver. I told her I was not happy about that and that I would like the money returned. The funeral service has started which I'm now missing and these flowers are not here. The building has been checked, that should be enough of an investigation for a full refund under the circumstances. I told her that I was not disconnecting the call until a full refund has been initiated by them and asjed for a supervisor. The agent tried to tell me that I would be on hold for a while waiting for a supervisor which at this point again, considering the circumstances was unacceptable to me. I asked for her to contact a supervisor and explain the situation to try and expedite connecting me with the supervisor. After a few minutes she transferred me and I explained everything to her, she then stated that they will investigate and refund the money. I stated to her clearly that the only outcime I want from this call is a full refund. The previous agaent contacted the funeral home herself and confirmed the flowers were never delivered, investigating further seems unnecessary to me. In total I spent an hour and 11 minutes on the phone with this company in order for them to initiate the full refund. Considering that these flowers were for a funeral, were ordered 2 days prior and added expedited delivery AND that the first agent called the funeral home herself and confirmed with the director that these flowers were never delivered to them, I should not have needed to ask for a full refund multiple times and wait for a supervisor. This was a situation that should have warranted the first agent to provide the refund once she confirmed with the funeral director that the flowers were not delivered to them. read more

This is a company that takes advantage of customers and makes promises they have no intention of fulfilling I asked specifically multiple times was the number I was calling a local florist in Selma, Indiana and I was promised multiple times that yes they were a local florist. I've since learned they are not I was also promised the order would be delivered on August 29 by 7 PM. I have the email threads to prove that. Monday morning it was still not delivered and then I was told the plant was not available. I was assured when I made the call it was in fact available and is why I chose that particular plant. They tried all different kinds of excuses as to why it was late and how they would deliver it today, however the one caveat is what I ordered was not available and wasn't going to be available for delivery. It was a Peach Lily, they could have gone to Home Depot and bought one, they are everywhere! I have reported them to the attorney general in Indiana and my credit card company. RUN do not walk away from this company If I could give them a negative 100 rating I would read more

I ordered the everlasting soothing lavender bouquet for a friend. As pictured, this classy yet cheerful bouquet contains pale purple roses and deep purple primrose in a square purple vase. The arrangement my friend received was comprised of sad, limp purple-ish carnations and limp pink and white primrose in a basic, round, clear vase that did not even remotely resemble what I ordered. It was one of the saddest arrangements I've ever seen, and I was embarrassed to have sent it. Carnations are filler flowers, and are NOT an acceptable substitute for roses. This order was for a grown adult going through an incredibly difficult time. It was not meant to be some cheesy centerpiece at a junior high dance. As instructed by Avas website, I attempted to address this issue using Avas Flowers' chatbot. It asked me several questions, and then thanked me for using Avas. My issue was not at all resolved, my chat was not turned over to an actual human, and yet somehow, the conversation was over. So I called Avas Flowers' customer support number, which was answered by yet another bot. This bot asked several questions and then let me know that I would be contacted as soon as a representative was free. The next morning, I received a phone call from an unknown Delaware area code, so I did not answer. Another Avas bot left a voicemail, so I tried calling back. We played phone tag a couple times throughout the day (it was a busy Saturday and I didn't have my phone on me at all times). When I was finally able to answer their call, THEY HUNG UP ON ME. Later, I received an email from Avas apologizing for my dissatisfaction. This email gave me a list of possible resolutions and asked me to let them know my preference. I replied to the email and indicated that I wanted a replacement arrangement - the bouquet that I actually ordered and paid for - to be delivered to my friend, and if this was not possible, then I'd like to be contacted about other bouquet options. I got an auto-generated email advising me to not reply, as this mailbox was not monitored. REALLY?! I replied to an email sent by the company asking me to indicate my preference for how to resolve the issue, and I'm not supposed to reply to the email?! After that, I received another email advising that $8 had been refunded to my account. EIGHT. DOLLARS. For what ended up being a $70 arrangement. Despite my indicating that I wanted a replacement bouquet, NOT a refund. I have been trying to get in touch with an actual human being at this company for days now, but all communications from Avas have ceased. I am FURIOUS and wish I had done a little research on this company before ordering from them. As it turns out, countless customers have had very similar experiences with Avas, right down to the lack of human interaction and hang-ups when their customer service calls were actually answered. Avas Flowers' current Yelp rating is 1.3 stars, a far cry from the 4.4 stars listed on their website. Hundreds of people have had similar experiences and have reported them to the BBB. There are entire Reddit threads and Facebook groups comprised of victims of this company's scam. I will NEVER use this company again, I will ensure that none of my friends and family ever use this company, and I hope the garbage human beings behind this scam get everything they deserve in life. read more

Ava's Flowers - The bouquet advertised on Avas Flowers' website. - Florists Near Me - Mahwah, New Jersey

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Can I give 0 stars? Don't use them! Charged extra for a quicker delivery and they couldn't handle that. Not sure how they are still in business. read more

This place is a scam. If you google a town's name and florist the search shows they are located in the town and then their website says the town's name. As a result, I made the mistake of ordering from them. I ordered on the 18th and scheduled delivery for the 20th. The order never arrived but I did receive a text stating it did. This never happened. They then emailed me and told me their local vendor confirmed delivery but provided zero proof. They also lie throughout the process. Examples include saying a "tracer" was placed on the order and that I could email that back at an email address that does not accept emails. Examples pasted below: Kevin We apologize for any inconvenience. We have put a tracer on your package and will get back to you with updated information about your delivery shortly. Should you have any questions or additional concerns in the meantime, please don't hesitate to reach out by replying to this email. read more

I ordered flowers for my mother 3 days prior to mother's day, I selected the flexible delivery that allowed for the flowers to be delivered anytime up until mother's day. My mother never got the flowers and two days after mother's day I was notified that they refunded my order because they had too many orders. When I tried to call and get something done, it was impossible to get a customer service person on the line including at least 5 attempts. I would never use this company again. read more

Ava's Flowers - received days after mothers day. - Florists Near Me - Mahwah, New Jersey

I ordered the Red Sympathy Cross product code SC121-y the medium arrangement for $189.99. The item that was delivered was not even close to what I selected online. This was for a funeral service, and I am completely embarrassed at what was delivered. The total was $245 and what they delivered couldn't have been $30 in flowers. I have tried multiple times to reach a customer service agent and have been hung up on three times. I have pictures of what I ordered and what was delivered and there is absolutely no comparison. Stay away from this company if you do not want to get ripped off. read more

DO NOT ORDER FROM THIS PLACE. If I could give a business a negative star, I'd give them -10. I ordered what I thought would be a beautiful bouquet of pink and white roses for my mom on Mother's Day. I even went so far as to buy a large. This is what I ordered and this is what was delivered. There is no care toward the stems, it's more stems than budding flowers. Value of this is $5, not $107 (yes that's what I paid)! I could have picked better flowers from the sidewalk. To make matters worse, their customer service is nonexistent. Truly disappointed and will NEVER order from here again. I urge you to shop local!!!! read more

Ava's Flowers - the delivery - Florists Near Me - Mahwah, New Jersey

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This is THE WORST place to order flowers from. They don't deliver when they say they will, impossible to get support, and crazy hidden fees. Spent 35min tryin to cancel my order after I saw their crazy service fee only to get it "waived". Kept my order and then the order never showed up!!! Stay away from this place!!! Terrible!!!!!! read more

This is a SCAM!!!!! don't order from these idiots that hang up on you when you call and complain!!!! This is awful I paid way too much for these flowers that look like they came from giant!!!!! read more

They never delivered the flowers and they have refused to refund my money. This business could be a scam.

It was embarrassing NOT to have the large flower arrangement we ordered a week before, at my sister's Memorial Service. The flowers arrived AFTER the service and was left on the floor in a hallway with our name hastily written in block letters and attached with an office memo card. Unacceptable and unprofessional. read more

Never again. Worst experience ever! Completely misleading and untruthful. They will take your money for extra or rushed service then make it even later than original date stating the order has to be selected again as the original is no longer available. Recei that message on delivery date. Terrible! read more

If I could give a "no star review ", I would. This company is the worst place I have ever dealt with. I ordered flowers for my brothers funeral, and to my surprise they never came. I was on the phone with them and they said they would expedite the order. When I called back before the service started they hung up on me. After we left the funeral, I called back to demand my money be returned since the flowers never showed up. Again, I was hung up on. The next day I called them and they hung up on me twice. Once I was on hold for a supervisor the other it just disconnected. On the third day, I had to threaten with legal action in order to get get a supervisor on the phone , who wanted to give me back 25% of what I paid and send flowers to the family. I told her NO and that I wanted ALL my money back and NEVER wanted to deal with them again. I received all my money back the next day. No one should have to go through this. Especially, when dealing with a death. DO NOT EVER USE THIS COMPANY CALLED AVA'S FLOWERS, UNLESS YOU WANT TO HAVE A LOT OF HEADACHES. read more

HORRIBLE TRANSACTION AND SERVICE!! IF I COULD GIVE STARS I WOULD! They couldn't process my original order, so they said they " upgraded" me to multi colored roses and chocolate covered strawberries for my of for her birthday at no extra charge! I said fine! They were supposed to be FedEx overnight to her, they didn't come till the evening of the day after that. No vase, wrong flowers, wilted flowers that were crushed! Moldy nasty smashed strawberries that were crushed! Ice pack was melted! IT STANK HORRIBBLY! I called to complain and they were only gonna give me 50% back as a refund! then I let them have an earful! She cut me off and put me on hold, AGAIN! Finally they gave me 100% refund (supposedly, we'll see if it comes in the bank!) NEVER DO BUSINESS WITH THESE IDIOTS! THEYRE A SCAM! read more

Ava's Flowers - Florists Near Me - Mahwah, New Jersey

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Don't fall for this fake company. They are a scam, post fake photos of bouquets you'll never receive! ‼‼ read more

Ava's Flowers - This is what was ordered - Florists Near Me - Mahwah, New Jersey

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They charge you extra to deliver in two hours. Four hours later no flowers. They have overwhelming negative reviews. I wish I had checked before ordering. read more

I wish zero stars was an option. I ordered online for delivery on my mom's birthday. The next day, I received an e-mail from Ava's that my order couldn't be delivered on that day, but could be delivered the day before. I was ok with that, as they would at least be there before her birthday. On her birthday, I asked if she received them; she had not. I checked my order online, and the delivery date had been changed without notifying me to the day after her birthday. I was very upset, and tried to contact the company by phone and their online customer support, which were both dealing with chatbots and no way to access a real person. I have not yet heard back. This is not a good company. Do not order flowers from them. read more

Such a horrible experience. Ordered flowers here instead of my usual flower shop for some reason and I paid for $100 arrangement for my mother's 60th birthday. I was so disappointed I tried to get my money back. No one would call me and no one would pick up the phone. There was one Lily stem in it and five roses that were dying. read more

Ava's Flowers - Florists Near Me - Mahwah, New Jersey

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I ordered flowers to be delivered on the same day for a funeral. 7 days later I was notified by email the flowers were unavailable at that time and unless I notified Avas the ordered would be delivered the next day. I was stunned that the order had not been delivered as promised. I called. They offered 15% refund and the order would be delivered yet today. I requested a full refund and delivery today. Ended up settling for a 30% refund, letter of apology and delivery today. I settled for this and still very unhappy. This took at least 45 minutes of my time. FIVE MINUTES AFTER THAT PHONE CALL I RECEIVED AN EMAIL stating the flowers were unavailable and could I call to make another choice. I called the number. IT WAS A NON OPERATIONAL NUMBER! DO NOT DO BUSINESS with Ava's Flowers. Fair warning. read more

What a hassle dealing with them!! if I could give 0 stars that's what they deserve, paid extra for expedited delivery for a funeral arrangement they sent an email and called to say it might not get delivered! The customer service rep asked for the grieving family's address and personal phone number to offer a 15% discount ‍ read more

I also thought this was a local florist, but it is NOT. Below I posted a picture of what they advertised, but I had them add another dozen roses. Note the vase and the ribbon and the berries. The second picture is what was sent to my sister. I paid $165 for that. You can't reach them. Customer service is all by bot. When I did finally reach someone after hours of trying, he said they would send a replacement piece. Not only didn't they do that, but there was no record of me talking with them telling me they would send a replacement. Their website kept going around and around in a loop. I could never get to the option I needed. I wasted hours and days on this. My first mistake was not paying for it through PayPal or a credit card that would have reversed their payment. When I researched them, they had complaints and legal actions dating back years. There's no way to get my money back but I'm posting reviews every place I can find. read more

Ava's Flowers - This is what they sent. For $165. - Florists Near Me - Mahwah, New Jersey

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They masquerade as a local florist, have ridiculous hidden fees that you don't see until checkout, and have poor quality products! read more

Ava's Flowers - The roses are wilted, crispy and dull! What a disappointment! - Florists Near Me - Mahwah, New Jersey

Ordered one arrangement and received flowers that didn't look anything like the flowers I ordered and it wasn't delivered ago. read more

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Please do not use this company. I was responsible for ordering a Casket Spray for a family member and after being charged $240 they sent a message that they couldn't arrange a spray. They sent a tiny little basket with maybe 12 flowers in it. I was so embarrassed. It was a pretty arrangement but not what I wanted or needed. I shouldn't have paid more than $60. They are not a local florist like they make you think they are and when you call for support you hold forever and then you get someone who doesn't speak English. Should have been my first clue that they weren't local along with the fact that it's a toll free number. I obviously made a huge mistake ordering from them. read more

I would leave zero stars if possible. I ordered the Starbright Bouquet the day before Valentine's Day for my elderly, widowed mother who has just entered hospice care. The price paid? $126. (Pictures included.) What was delivered bore little resemblance to what was advertised. The flowers appeared closed, unhealthy, and dull. The vase was a plain glass cylinder rather than the deep red, curved vase shown online. The substitutions were not similar at all, nor were they comparable in quality or value. For Valentine's Day, instead of the Valentine balloons (one mylar, two latex) I ordered, my mother received two identical mylar balloons that read: "Congratulations! Awesome. Wow. Way to go." What an entirely inappropriate message for a dying, grieving widow on Valentine's Day! Customer service is virtually nonexistent. I was routed only to chat bots, automated recordings, and unanswered emails. I disputed the charge with my bank and will be filing a BBB complaint. *I strongly caution others against using this company, especially for meaningful or sensitive occasions. I should have dug deeper prior to ordering. Their reviews are abysmal and the entire experience, a debacle. read more

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