Delivered a beautiful poinsettia to my sister the day I placed the order! I even forgot to put in the sale code... but emailed them and they refunded me the sale amount! Plus the delivery was done within a couple hours of ordering and the plant is lovely! read more

Ava's Flowers - The beautiful poinsettia for my sister! - Florists Near Me - Mahwah, New Jersey

If I could minus a star, I would. Disgusting service (no service) missed delivering Mother's Day flowers to three of my family members. Told my sister her order was delivered to me and confirmed by me, and I never received a call. They lied and when my sister called them to find out what was happening, they kept her on hold forever with no results. She wound up canceling the entire order and apologized to us for not receiving our flowers. How unacceptable!! Why are they in business? After days of frustration, they finally refunded her money. However, they ruined the special thought and surprise for all of us! DO NOT ORDER FROM THIS COMPANY & REPORT THEM TO THE BETTER BUSINESS BUREAU!! read more

SCAM SCAM SCAM SCAM alert SCAM SCAM SCAM SCAM This absolutely has to be a money laundering operation for organized crime. 100% I ordered and paid for next day delivery. I got a notification saying it was delivered the next day, which was a lie. Nothing showed up on my doorstep. Just crisp beautiful spring time air, which was lovely but no flowers. SCAM SCAM SCAM SCAM FRAUD FRAUD FRAUD SCUMBAGS SCUMBAGS Matthew Neuenhaus a former Navy Veteran from the New Jersey is running this toilet of a company. What a shame. read more

This is THE WORST place to order flowers from. They don't deliver when they say they will, impossible to get support, and crazy hidden fees. Spent 35min tryin to cancel my order after I saw their crazy service fee only to get it "waived". Kept my order and then the order never showed up!!! Stay away from this place!!! Terrible!!!!!! read more

A scam. My sister ordered me an orchid plant on 5/9/26. The said it delivered, it did not. They called me three times to ask if I got the order, which I hadn't. Finally on 5/19/26, some guy at 10 pm dropped off the saddest dead bunch of flowers I have ever seen. Some cheap bouquet you could do better buying at the grocery store. Terrible. Go local vs these 1-800 brokers...who have no clue who is creating and shipping flowers. read more

Ava's Flowers - Dead flower delivery that was supposed to be an orchid plant - Florists Near Me - Mahwah, New Jersey

BIGGEST SCAM! DO NOT ORDER!!! The expectations versus what I got for Mother's Day. I paid $130 for premium to get flowers that look like a $30 arrangement. I guess I'm lucky my flowers weren't dead seeing other posts ‍ the fact that this place can continue to exist and scam people who are trying to get something nice for holidays, anniversaries, for people who are sick, for relatives, is disgusting. read more

Ava's Flowers - Flowers - Florists Near Me - Mahwah, New Jersey

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I ordered flowers for my mother 3 days prior to mother's day, I selected the flexible delivery that allowed for the flowers to be delivered anytime up until mother's day. My mother never got the flowers and two days after mother's day I was notified that they refunded my order because they had too many orders. When I tried to call and get something done, it was impossible to get a customer service person on the line including at least 5 attempts. I would never use this company again. read more

Ava's Flowers - received days after mothers day. - Florists Near Me - Mahwah, New Jersey

Total scam. The flowers were a joke and in no way resembled the image on the website (see below). Further, there was a $25 service charge added after delivery, though never mentioned in the ordering process. It took no less than 10 attempts to reach someone to resolve the issue, as their online site did not work. They charged $90 and refused to do more than $20 refund. I would absolutely NOT recommend them. read more

Ava's Flowers - What arrived and were dead in two days. - Florists Near Me - Mahwah, New Jersey

DO NOT ORDER FROM THIS PLACE. If I could give a business a negative star, I'd give them -10. I ordered what I thought would be a beautiful bouquet of pink and white roses for my mom on Mother's Day. I even went so far as to buy a large. This is what I ordered and this is what was delivered. There is no care toward the stems, it's more stems than budding flowers. Value of this is $5, not $107 (yes that's what I paid)! I could have picked better flowers from the sidewalk. To make matters worse, their customer service is nonexistent. Truly disappointed and will NEVER order from here again. I urge you to shop local!!!! read more

Ava's Flowers - the delivery - Florists Near Me - Mahwah, New Jersey

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This should be a zero star. I ordered flowers yesterday morning for a delivery for today. These flowers were for a funeral and they never arrived. This company is despicable and I just got finished firing off an angry letter to the BBB. These scammers need to be stopped. read more

Ava's Flowers - This is what the family received. - Florists Near Me - Mahwah, New Jersey

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If I can give them zero stars I would. Utterly disappointed that I didn't bother checking Yelp reviews prior to purchasing. As everyone has stated, do not purchase from this place. Total scam for your bucks. I can understand substitutions for flowers but a completely different and terrible arrangement of flowers is something else. I also ordered "size as shown" bouquet with abundant flowers but it was sparse. Paid $80 for absolute trash. Reached out to customer support... we'll see if the customer service is any better. Thanks for ruining Mother's Day Ava's Flowers. read more

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If I could give them a 0 I would. Don't fall for this business. They are every place when you google florist. The flowers were delivered two days late and looked like a child put them together. They were not even close to the amount of money my daughter spent on them, which was over $150.00. Find a good brick and mortar florist in the area and order directly from them. read more

Ava's Flowers - Substandard floral arrangement. - Florists Near Me - Mahwah, New Jersey

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Is there a zero star available? The worst. First said they couldn't deliver on a Thursday; it'd be Saturday. Then, they couldn't create what I ordered; a simple mixed floral bouquet, which I had to change to assorted roses and strawberries. Did the order arrive by Saturday? No way; Monday. Was it assorted roses? Nope; all red. And the strawberries? Smashed, the chocolate hade turned white in spots and they were smashed. Happy Mother's Day, mom! read more

Ava's Flowers - Gross - Florists Near Me - Mahwah, New Jersey

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BEWARE! Like the other reviewers of Ava's Flowers, I was completely SCAMMED. I called to order flowers for a friend's 80th birthday. I chose Ava's because a saw a lovely, reasonably priced bouquet. The person with whom I spoke left the impression that they were a local delivery. (Not true) He assured me his delivery truck would get the flowers to my friend before noon. The first inkling of a scam was that the price of the bouquet was more than what was listed on the website. (Why didn't I see the red flag?) soon thereafter I received a text saying that the bouquet was not available. They gave me alternatives via email. I chose one. I received a text that the flowers were delivered. (They were not.) And like the other reviewers here, I spent hours and hours on the phone trying to get a response. (No one ever returned my calls, as promised.) Finally I received a text saying that my money will be refunded. I'm waiting. I'm so angry at myself for not checking the Yelp reviews before dealing with this company,or any unknown company. And Thank You other Yelp reviewers for assuring me that I wasn't completely crazy - just absurdly gullible. read more

BEWARE SCAM! Order not delivered, can not get a human on the phone, service change of $26.

The order was placed to celebrate a 50th wedding anniversary. The delivery was two hours late, and the quantity of flowers proved insufficient for such a high-priced purchase (I had ordered an item advertised as being of the highest quality). The photographs to substantiate this claim provided. I demand a full refund. read more

Buyer Beware. Ordered funeral flowers & planter from out of state. Website said 'local florist'. Was assured delivery day before funeral. None were delivered to funeral home. Largest arrangement has never been delivered & the planter was delivered to the family home AFTER the funeral & was a different smaller basket than selected to purchase. Multiple calls & Emails have been fruitless. Long hold time, sales or customer service persons barely speak English. Refund requested for non-delivery to no avail. Do NOT use this florist. Seems to be a SCAM. read more

Service is horrendous, they missed a delivery by four days and I still don't have any answers as to why. Worse yet, I could not talk to a live person to even get an update on the order stay far away from this florist. read more

I would leave zero stars if possible. I ordered the Starbright Bouquet the day before Valentine's Day for my elderly, widowed mother who has just entered hospice care. The price paid? $126. (Pictures included.) What was delivered bore little resemblance to what was advertised. The flowers appeared closed, unhealthy, and dull. The vase was a plain glass cylinder rather than the deep red, curved vase shown online. The substitutions were not similar at all, nor were they comparable in quality or value. For Valentine's Day, instead of the Valentine balloons (one mylar, two latex) I ordered, my mother received two identical mylar balloons that read: "Congratulations! Awesome. Wow. Way to go." What an entirely inappropriate message for a dying, grieving widow on Valentine's Day! Customer service is virtually nonexistent. I was routed only to chat bots, automated recordings, and unanswered emails. I disputed the charge with my bank and will be filing a BBB complaint. *I strongly caution others against using this company, especially for meaningful or sensitive occasions. I should have dug deeper prior to ordering. Their reviews are abysmal and the entire experience, a debacle. read more

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This is by far the most deceptive, horrible and fraudulent floral company I have ever "dealt" with. This is a pure and true SCAM! This is a call center intermediary, run by bots or sales people who lack the "authority" to move your issues up to a supervisor or even connect you to the customer service department. Please DO NOT BUY from them! They are NOT local to you. They are NOT going to deliver your flowers. IF you get a delivery, every review shows the flowers will be pathetic or completely WRONG! They will charge you without a second thought, while picking your pockets! I purchased 2 Valentines arrangements, with same-day delivery for 02/14. Got an email that night, saying the flowers were delivered. Despite this, no flowers on my porch, nor any ring notifications to speak of! Customer service is non-existent and you are put in a sea of "call-back" requests. Every single call-back I received was sent directly to my voicemail box, not even a single ring. I have no idea how they figured out how to do that! (and no, I have no fliters on my calls and set my phone to accept all calls). I've read that they delete comments from their Facebook and social media sites that are informative to other potential victims. They had a lawsuit judgement against them and have thousands of negative reviews online - moreover, they LOST their libel lawsuit against the hero over on FB who actively exposed them! Let my moment of stupidity be a lesson! Just go to the ACTUAL local mom and pop and get better flowers! read more

Terrible. Scammers. Do NOT buy from them. Purchased 2 Valentines arrangements. NONE were delivered. Credit card charged. No customer service agents, only BOTS. They delete comments from their Facebook and social media sites that are informative to other potential victims. They had a lawsuit judgement against them and have thousands of negative reviews online. I should have done my homework before trusting them. BOGUS BULLSHIT COMPANY. Buyer beware!!!!!! read more

I would NEVER NEVER NEVER order from this place! First when i was making the purchase for a bouquet it was &59 and $97 after fees and taxes... seems a little high for me but i suppose thats what you get when you send them kinda far from you! Second, i was told it was delivered and never was which was frustrating for the fact that i did pay so much money. Third of all, it was a STRUGGLE to get ahold of any real person. three days it took in fact. Once i got in contact, i kept asking for a refund but was being avoided and being asked to buy a different bouquet and to re-deliver. after multiple attempts i am still waiting to receive my refund. AWFUL experience and would NOT recommend to anyone ever!! read more

DO NOT USE AVAS FLOWERS! I would give ZERO stars if it was possible! This company is extremely incompetent & the customer service department is pretty much non-existent. The first time I purchased flowers from Avas, the flowers that were delivered looked NOTHING like one pictured on their website. It was extremely disappointing!! I decided to give it another try and recently ordered Mother's Day flowers for my Mom on early Friday (5/8) morning, I chose 'same day' delivery, as that was an option. By Sunday morning (5/10), no flowers had been delivered. I reached out on the website & all the info I could get was that it should be delivered on Monday (5/11). I was unable to speak to a person, I did receive an email explaining I was unable to cancel my order with a refund & that holidays have 'flex' deliveries, which was in the fine print. Had I known that, I would have ordered flowers from somewhere else. Then, when the flowers were delivered, AGAIN, they looked NOTHING like the arrangement I picked out on their website. The flowers were also wilted & limp!! It was another DISAPPOINTMENT!! I filed a complaint on the website. If you try to contact customer service, no one answers & then they call you back......but when they call you back, YOU are put on hold....FOREVER! NO ONE ever actually answers. I have definitely learned my lesson. I will use a local florist from now on! I should have looked at the reviews for Avas, as they are all pretty bad, with similar problems like I had. One last thing, they also charge a $25 'service fee', on top of a delivery charge. Do not waste your time or money!! read more

Ava's Flowers - This was what the flower SHOULD have looked like. This is from the Avas website - Florists Near Me - Mahwah, New Jersey

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I am beyond disappointed with this service. I placed an order two days before Mother's Day, paid a steep $36.00 service fee, and was assured delivery by the holiday. Not only did the flowers never arrive, but my 83-year-old mother was left with nothing on her special day. To make matters worse, their "customer service" is a loop of automated responses. I had to trick the system by calling the Sales department just to speak to a human, and even then, I received zero apology. If you cannot handle Mother's Day volume, you shouldn't be in business. Absolutely pathetic experience. read more

This is the second time I've attempted to order flowers from this joke of a company. The service fee is ridiculous - this is the shipping fee, right? No, there's a separate shipping fee of course. Imagine ordering flowers and scheduling them to be delivered on your person's special day, only to get an email two days later saying the flowers are now out of stock. What kind of business are you running here? Keep your inventory updated and stop accepting payment from people if the item isn't in stock. Kindergarteners could run this business better. Then, they say you can pick from a selection of 'upgraded' products. I went from purchasing a large bouquet, to being presented with small vases with 4-5 stems per. This is top tier ragebait. Won't be ordering from this company again - and in fact, I hope it crashes and burns so bad that the owners can't ever start a business again. I don't care if their next business is volunteer work. read more

Absolutely horrible...never delivered my order, customer service is a joke. Avoid this company at all costs

Don't fall for this fake company. They are a scam, post fake photos of bouquets you'll never receive! ‼‼ read more

Ava's Flowers - This is what was ordered - Florists Near Me - Mahwah, New Jersey

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This iOS my message to Avas Flowers in West Hurley NY -Hello my name is P S and I ordered a large vase of Tulips for my cousin J D. Honestly, she sent me a picture of them and it looks like the small vase. I was expecting way more tulips according to your picture on your web site. I chose the large vase because of your picture. Sadly I am Very, Extremely disappointed paying $114. and some change for what she received, as I have done business with you before. Next time I will have to find another florist in the Area. BTW Avas has a lawsuit against them for false advertisement, customer pays for large size and they get the small size, no show of flowers after payment, and on and on and on. I don't know if Yelp allows a Zero star because that's what Avas deserves. Besides I have been trying to contact them and you get a run around on the phone that sends you two their website, and the web site is useless as it won't open the applicable field. Respectfully P S read more

Ava's Flowers - Mostly leaves .Not what they picture it to be on their website. False Advertisement. BTW everyone they have a suit - Florists Near Me - Mahwah, New Jersey

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The company lied about being local to Allen Tx. They're lying on their website stating they are 5-star. They lied when I asked for a photo. (didn't get for days until after I asked again). When I called, they asked way too many questions multiple times in an attempt to twist things. Their order was wrong in every aspect: the colors, flowers, and design. They offered 50% refund, which I would have accepted, but the way they handled it, I asked for the full. They said they sent me confirmation. Told me I should be assured they did. I told them they should never use that word. I didn't get the confirmations, but I made them stay on the phone until I did. I had to make them resend it. read more

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No stars, delivered late/wrong day for a birthday. Horrible quality and nothing like the picture. Impossible to get ahold of customer service, complete rip off on price. Wish I saw the reviews before purchasing... read more

I also thought this was a local florist, but it is NOT. Below I posted a picture of what they advertised, but I had them add another dozen roses. Note the vase and the ribbon and the berries. The second picture is what was sent to my sister. I paid $165 for that. You can't reach them. Customer service is all by bot. When I did finally reach someone after hours of trying, he said they would send a replacement piece. Not only didn't they do that, but there was no record of me talking with them telling me they would send a replacement. Their website kept going around and around in a loop. I could never get to the option I needed. I wasted hours and days on this. My first mistake was not paying for it through PayPal or a credit card that would have reversed their payment. When I researched them, they had complaints and legal actions dating back years. There's no way to get my money back but I'm posting reviews every place I can find. read more

Ava's Flowers - This is what they sent. For $165. - Florists Near Me - Mahwah, New Jersey

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Ordered one arrangement and received flowers that didn't look anything like the flowers I ordered and it wasn't delivered ago. read more

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First ordered from Ava's in 2016 & they were great. Ordered from them a few weeks ago November 2025, I didn't read the Yelp, and I got scammed! They call the day of delivery & tell you there's a problem with your order. You call back, no one answers. You put in your order number then they tell you to goto the website. The website tells you to call. Back & forth to no avail. I called American Express & cancelled the payment & had to get a new card. read more

I've contacted this company several times through email and phone call with no response. They delivered flowers to my receiver on the wrong day to the wrong location. They called her at 8:30 requesting her personal home address and asked her to meet outside. When I ordered these to go to her job the next day?? I have put in a complaint to the better business bureau even though they are not associated. read more

I had one of the worst online ordering experiences I've ever had. They promised it would be same-day delivery, and after they charged my account, they said it wasn't possible. Took me about 10 phone calls and nearly 4 hours just to resolve issues and get a refund. Communication was extremely difficult and frustrating the entire time. I would not recommend using this company. read more

The absolute worst. Do NOT order anything from them. Impossible to get in touch with customer service and very unprofessional once you do.

BUYER BEWARE!!! I wish I would have looked for reviews before I placed my order. I experienced the same thing are so many others. For 4 days, I was told flowers would be would be delivered. On day 4 when they finally were delivered, it looked NOTHING like what I paid for, and nowhere near the amount of flowers that would come with a Premium selection. read more

I have been a floral designer for 40 years and used Ava's to send my step daughter flowers and it was the worst design I have ever seen. Grocery stores are better. The flowers used were not of the value that was pictured. I will never use this service again. BTW - they add a $25 service fee at purchase with no mention of it on the website. I wish there was negative star to give this service. read more

SCAM!!! I wish I had read reviews prior to ordering!! Even though they advertise same-day delivery I immediately got an email saying it could not be delivered till the next day nor could I get what I actually ordered. There is no one to talk to even though they say they they'll call you back they don't. I spent hours going round and round trying to get a person on the phone. They also make it sound like they are a family own local florist. They are not. Pictures below. The picture with their logo is what I ordered. The other picture is what was received. I paid over $70. read more

Ava's Flowers - What I ordered. - Florists Near Me - Mahwah, New Jersey

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I'm giving one star because there is no zero star option. Don't waste your time with Ava's Flowers, which is nothing more than a flower broker. Save yourself time, money and a headache- GO DIRECTLY TO THE LOCAL FLORIST YOU WANT TO USE - unless you enjoy being scammed. read more