Today I went to Store 4767 for customer service on a membership matter. Nicoli helped me. She gave…read moreexcellent service and helped me to complete my objective. She was friendly, competent, patient and extremely knowledgeable. I was quite satisfied with her service and applaud her customer service skills. She is quite an asset to your organization. Thank you for having hired her.

Went to order a custom cake. Gal at the bakery department asked if I needed help, to which I…read moreresponded, yes, where are the order forms. She said I needed to scan the QR code on the cake ordering sign, then asked me when I needed the cake. I said this Saturday (2-3 day advance order, which is what we've always done). She replied cake orders need to be placed 3-4 weeks in advance - I said, what?? I've never had to order that far ahead, what's going on? She answered it's been that way for 2-3 years. Wow! Where is that posted? It's not. They are too busy and I should have known that ... Honestly, that's fine, Sam's Club has that right, but I still think it should be posted. By the way, she was a bit snotty and condescending when I added, I've ordered many cakes at Sam's Club and never had to order 3 weeks ahead. She assured me I was quite wrong; it's been that way for 2-3 years and I haven't ordered a cake in at least 2-3 years ... yes, yes I have, and I have the receipts to prove it. Would sure appreciate being spoken to like I'm a valued PAID BUSINESS MEMBER (since 2005). If I'm going to order a half sheet cake from Costco, I'm going to go ahead and do all my shopping at the same time. Scan n Go is what keeps me shopping at Sam's Club but snippy little girls in the bakery department will cause me to take my business elsewhere. So, if you didn't know, it's 3 -4 weeks' notice to order custom cakes at Sam's Club. So disappointed I will be shopping at Costco ...

It's amazing in the mist of a pandemic how many low reviews this store is getting. First nobody…read morewants a job! Second everyone that dose work is getting sick, shot or no shot. Third Smart and Finally just like every other store has no control of what's coming in, and just like every other store yes has empty shelves but so dose every market. Smart and final is always clean, always nice staff, always stocking what they do get, even in the middle of the day, that's annoying but I get it. I say Thank you, to manager and staff for coming to work and doing the best you can, under all this pressure and constant changes in this last to years.

Can't go online and compare prices I store. You have to buy and have delivery by instacart which…read more don't want. There is no way you to just compare in store shopping prices. I don want someone else shopping for me and I don't want to pay for delivery.

They change the suit sizes and send out the wrong size, claiming it's the correct size. Do not…read moreorder from here! Fraud.

I called to check on layaway and the temp or receptionist was rude I ask to speak to the management…read moreshe put on hold and now she must have blocked me so now I can't get Thur. I just want to speak to someone in management. The service I got was awful

THE GOOD: The overall prices saves me money…read more THE BAD: I know it is only temporary but the last two months have been like a scavenger hunt in a construction zone. The store has whole areas empty. I go in every Saturday morning and they are doing remodeling and updating. You have to hunt for the items you are looking for. If you ask for help the workers are just as confused as to where everything is. Not only have they moved the products - they have redefined what product belongs where. In example, the Rice a Roni is in a different row than the Noodle Roni where they used to be together. They have also removed the fish and deli counters and replaced them with all pre-packaged products. There are no longer small sizes of the deli items like Cole slaw and potato salad. You can no longer get thicker cuts of the deli meats. Once it is all done I am hoping it will be better but with the removal of the fish and deli counters it will never be as good as it once was.

This was my first time visiting the Lancaster location. The store was clean, well-stocked, and had…read moregreat prices. I grabbed some drinks for my kids, and the bathrooms were also clean. I would definitely come back. Just a side note--there were homeless individuals sleeping in front of the store. We noticed this at most of our stops today; it seems to be everywhere. 1/20/25

They sell you a mattress stating a 10 year warranty know very well it won't last even 5 years…read more Only lasted 1 year. I called to get a new one, sent pictures with the email. They didnt even call me respond. I call them a month later they say it's not covered under warranty. There is metal exposed metal and has lost its shape. My son is only 120 pounds. It would not even last 1 yr if he was heavier. I call the store and they have the nerve to say "You get what you pay for" Really?? It wasn't that cheap for it to last 1 year. They should call it a temporary mattress!

Where is this store located cause I have a 10 yrs warranty on my mattresses I need them replace…read more It's supposed to last 10 yrs but they only last 5 yrs. I need to find this location so they can honor their warranty. Please help find them.

I needed a few capacitors for a quick repair, not only did they have some in stock but Juan was…read moreextremely helpful. He was not pushing for a sale & was very informative. I was very satisfied with my experience & purchase. The capacitors didn't fix my problem but that was on me. As for the help they gave me they get 5 stars for excellent customer service. Thank You.

Great friendly company! Very friendly staff! Took my special order, made sure it all came in and…read morewas correct! Looking forward to working with them again.