If Kafka had written the screenplay for Dumb and Dumber, he would have set a scene inside this store.
While the selection of goods inside range from standard stuff to total-impulse-buy-crap, unless you're coming in for an actual automotive part - I'd say skip it.
The customer service here (currently) is atrocious. I stopped in for a replacement side view mirror lens, and left (with nothing but frustration) almost 30 minutes later.
So I get it that the computer says something is in stock (in the normal shelves), come with me to check for it. When we don't find it after 5 minutes, let's move on to a Plan B shall we? How about we don't examine the physical space of about 6 cubic feet (and about 30 items) more than four times before finding another solution? No? Ok, so can we at least agree that when a phone call from [what I assume was another store] comes in for you, that you'll only keep me waiting for a maximum of like 10 minutes before you ask them to hold or call back?
Oh, "customer service" means completely ignoring me - without as much of a nod of acknowledgement or a single finger held up as if to communicate that I still exist on the material plane here? I totally forgot, I really stopped in to stand around your store and listen to your completely inane, banal obscenity laced banter with your fellow mouth breather on the other end.
I did find it pretty amusing to watch your coworker try to tell a dude that his El Camino does not have a neutral safety switch - as in, that doesn't exist. Listen hombres, it's late 2014: if someone is driving an El Camino and he says he needs the neutral safety switch so his daughter can drive it, that switch exists and it's important or else he would've hightailed it out the door the moment the goon at the terminal couldn't spell "neutral" himself.
3 times.
In an auto parts store.
Neutral
(Just let that settle in...)
I honestly must have blacked out from the sheer weight of the experience, because the next thing I know, I'M dealing with the Scripps Champ here. Manager guy (well he is in grey so he must be their leader?) is STILL yapping away on the phone (what guy in their 20's even talks on the phone anymore?). He asks what I'm looking for - which kind of surprised me since mere minutes (hours?days?eons??) ago I'd originally talked with him at the counter and he said "they're all standard" to my question "which size should I get?" - at which point I simply left to grab the mount to do my own sizing (only to return to the counter to be helped by motormouth).
I tell this guy the situation; that the computer says this part is in stock, but it is not and the manager was just searching back there with me for it. There's not even a shelf spot (price tag thing) for it. So I just need to order the part and I'll pick it up whenever.
"Oh, if it says that something's in stock,
we can't order it."
I can't. I really can't.
Need some cheap chromed out plastic junk for your car? This is the place to stop. read more