What a pleasure it was to find, and to deal with, Suffolk County Locksmith. We had been trying for months to find a place to get a few automobile keys made. Finally we found these guys. They were located almost an hour away from our home, but the trip was well worth it. The service was great in every way. A super high level of professionalism, knowledgeability, and competence. And super nice people to deal with. Can't recommend them highly enough. They are tops! read more

First of all, stop saying every key is a special key! I went here for a standard gas cap key and they said "oh, this is a special key it will be 13.90 plus tax". I responded no thank you I will go elsewhere. Went to another local locksmith and got the key for 4.99 plus tax! Besides being a rip off they put there stickers on every commercial door! I pealed the ones off my door and within days they put new ones up. I called them and asked them to STOP putting stickers on my door, but they repeatedly continued to put them on our doors. I would encourage everyone to go elsewhere. read more

Ashley's response is not factual, and in fact is a complete joke. Her times are off, misinformation abounds. I called originally around 4 PM and she told me she COULDN'T get someone there by 5:30. And I did not hang up on Ashley when she called back at 5:02PM quoting me 165 plus tax, saying she now COULD get someone to me by 5:30. it was on AJ when he refused to honor original price. Ashley's version of my interactions with her and AJ are a gross misrepresentation of the events that unfolded. I hope I won't require the use of a locksmith anytime soon but if I do, it won't be with Suffolk County Locksmith! read more

I originally had to come here to have several keys made for my office. I was greeted, promptly, professionally, and courteously. All of the keys worked perfectly. I returned a few days later to have key fobs made for my car. Again, I was treated excellent and the key fobs were made quickly and worked perfectly. This is definitely my go to for a locksmith in Suffolk county. They have a huge variety of locks and safes from really small to huge gun safes. Lots of accessories as well. read more

Responsive. Great work. Ingenious solutions to my screen door issue. Workers are terrific and nice. Price is good. Highly recommended.

I needed to get a very large safe opened in a very tight timeframe and the combo I had just wouldn't work. Jeremy and Ashley worked around my schedule as I was coming from out of town and both could not have been more accommodating. Jeremy expertly got the safe open and then recalibrated it to perfect working order. Very professional and courteous and I would definitely use them again. Highly recommend! read more

I had an amazing experience with this company. I walked in with a very very old lockset , missing the key. Jessie who works there spent a huge amount of time testing very very old keys. He found one that almost worked and spent much time adjusting it until it did. He was also a great guy. For all this I was charged a nominal amount. I highly recommend this company. read more

Owner is VERY rude. They were NOT able to correctly cut key for me after several tries, repeatedly using wrong key blank. Refused to refund money! read more

Will NEVER use them again!!! Called for a quote regarding a front door deadbolt stuck in the closed position. I had already purchased a replacement and requested it be installed. I was quoted $145 A young man showed up and before even approaching the door starting saying "Oh, No! This is bad" "Really Bad!" then turned to me and said "You were only quoted for a Swap." This was 100% untrue. I would never call a locksmith to install a new lock set. I can do that myself!!! I needed the deadbolt removed but if they were there..... He told me that would be 1/2 hour more work and cost an extra $60 I requested he remove the bolt and leave. It took 10 minutes (less, I'm being generous) and it cost me $162.94 (and I paid cash). THEY DO NOT QUOTE ACCURATELY OR STAND BY THEIR QUOTES. ITS ALL ABOUT RAKING YOU IN FOR MORE. NEVER AGAIN!!!!!! read more

I wish all repair companies were like this. They came fast , arrived at the promised time and fixed my doorlock without a problem. And did I mention the charge was very reasonable. read more

Top notch service on short notice!!! They did a great job and were incredibly accommodating. read more

We went to the Bohemia location looking for a safe and Rob was extremely helpful helping us decide what would be best for our needs. We purchased on a Saturday, installation was on Monday. The technician who came gave us instructions on usage and made sure we were both were comfortable before departing. He left out place clean and the install was quick. We would use them again and would definitely recommend this company should you need their services. read more

Great staff, very Knowledgeable, awesome inventory. Would HIGHLY recommend! I came in with a VERY old broken lock that I had searched the earth for with no luck. I showed it to the gentleman behind the counter..he looked at it and asked how many I wanted! I love that place!! Service was OUTSTANDING!! read more

Super friendly individuals. I came in with an ignition switch and they assessed the situation and gave me solutions to my problem. They tried to fix it at first and found out that the switch itself was just way too far gone and they offered me to repair the existing ignition or they can rekey a new one. They were super helpful and courteous. read more

I highly recommend Suffolk county locksmith in Bohemia. I went to Ford to get a new key for my truck because it was ready to break off and I wouldn't have been able to drive my car. Ford had the key in stock but I would of had to wait 3 weeks for a service appointment for them to program it to my car. The gentleman at Ford recommended Suffolk County locksmith. I went right over to them and they were able to give me a new key and program it to my truck in 15 mins. They also cut the cost in half from just replacing my key vs replacing the key and remote. Matthew and Susan were fantastic . Everyone is the store was very friendly and I will go back to them for any other keys I need to have replaced. read more

Had difficulty getting a key copied for my wife's 2008 Honda Civic. Waited for a month at a local Honda dealer-they had bigtime supply chain and etc issues. Called this business-drove to Bohemia 30 min DONE new key worked perfect price was worth it. read more

I definitely recommend them. Store experience is a little hectic but technicians are great. We love our new automatic locks.

Today,7/27/22, i went to Suffolk locksmith, in Bohemia, in order to have a remote that i bought online, programmed to my original remote. They said the cost would be $110 plus tax and if he could not program the remote, I would have to pay anyway. According to the mechanic or technician, either way i would pay. The technician made the key quickly and spent in total about 20 min. for everything. Remote did not work.I had already paid. He said that for 90-95 dollars he could make me a key that would work.When i told the 3 women that run the business to take it out of the $110- they refused. After much discussion, after i left the store she came to my car and agreed to do it for$50. I no longer trusted this business and left. Stay away! They might make keys for you, but even those will be at least twice the cost or more. read more

I feel compelled to say that the service given to me by the SC LOCKSMITH store in Shirley was so friendly and professional that to not pass kudos would be ashame. The technician, Alan, as well as Susan were so helpful on my auto dilemma, which was initiated by AAA. It is great to know that a business like theirs is nearby in the event I ever need locksmith services again....THANK YOU! read more

I have to preface this with the fact that I understand that they probably get a lot of calls from people to open locks for nefarious purposes and they have to be vigilant. However, upon saying that I had the required proof, I was told that "nevermind, I don't think we want to take this job." Their vigilance is the reason I gave a second star, but I will never know if their service under regular circumstances would be stellar because their customer inquiry service just makes you feel like you're a criminal. Parents are trying to sell an investment property. Parents live in Queens, I live in Suffolk. Real estate agent accidentally locked the door (we have always entered the house through the garage door... which we don't lock because there is no key--the garage is alarm system coded so we never saw a need) and now they need a locksmith to be able to show the house. Parents decide they want to change all the locks anyway because new owners, if the house is sold, will need keys. In order to furnish proof that they own the house, my parents emailed me a copy of the tax bill for the property (which included their names, current billing address, and the address of the property in question), they further provided me with copies of their licenses and another form of identification so their signatures match up. I myself had been helping my parents pay the LIPA bill so I have my license, and the LIPA bills that have been billed and paid for in my name. After letting the person on the line know what I currently have, I was told it wasn't enough. I'd need a letter with a copy of their license and signature giving me permission to represent them. Fair, but this is where I probably made the mistake: I should have never repeated that back for confirmation. I said, "I already have copies of their licenses so I just need their letter, correct? Could I just have them call you?" I thought it was a fair question--credit card companies, as long as you have your social, will give you service. To which I was told that anyone could call and pretend to be them, and that they no longer wanted to take the job. I thought it was pretty funny because they wanted my parents physically there--but anyone could pretend to be them too. read more

Awesome attentive service. Matched price of other stores that were lower in cost. Overall great.

Kevin showed up promptly. Very professional and knowledgeable. He made sure everything worked before leaving. Highly recommend.

I have to acknowledge when I hire a company and they are extremely professional! Not only were they prompt and knowledgeable but they went above and beyond for me. They did more they I hired them for without even a second thought nor an extra charge. This is what I call premium top quality customer service. These people know how to run a business! Thank you again and I highly recommend them for all your locksmith needs. read more

I would be embarrassed to own or manage this store. The amount of time involved and process it took to make a key was sad. The owner walked right past customers not being helped and instead of helping the overwhelmed staff, would rather run out to make a delivery. It's unfortunate he didn't have the decency to stay and help for five minutes and then be on his way. Then finally when the key was made it was wrong. Hopefully this review can be a learning lesson and he'll think twice before leaving a store full of customers. read more

They did such a good job. I can't thank them enough. With two girls under the age of two, Our technician was so quick and efficient. Keep up the good work. I definitely recommend them. I called and within 15 minutes got a call back that he was already on his way. He finish the job within less than a half hour. Can't get over on how good the service was. Thanks again. read more

Really horrible experience ... Spent over $500+ to install lockset on front door ...when it jammed gave me some jive about cold weather ...plus another bill. Still doesn't work and wants to revisit my home ... More fees joy! They should never have charged for correcting their install. Not at all happy about calling another locksmith. You decide if you have time and money to use this outfit. read more

My front door lock got stuck and I could not turn the key. Called and was given a time frame of 11 - 3. JayJay came and fixed the pins ... Made sure all my keys worked. He is a very nice, pleasant and courteous young man who worked efficiently. They are also reasonably priced even including the service charge. I was very pleased. read more

I do not recommend this place at all. They charged me $300 for something that should have cost $100. I once waited 30 minutes to have a copy of a key made in the Oakdale location, and the operators are witless. read more

Knowledge and personal service, I wouldnt go to any other place. Give 6 stars...really knows what hes doing.never had a duplicate key that didnt work. Thank you read more

I had a family safe opened. A relative with dementia had lost the combination and the key. I brought the safe to the Shirley office to be opened. Very fast, efficient service at a fair price. (A couple of years ago, I needed a car key duplicated and fob programmed, which is why I came back.) Thank you very much! read more

I am new to suffolk county and got my home door locks done by Jeremy.... from suffolkcounty locksmiths... fast, professional, courteous, and very clean service. I would highly recommend them! read more

I was locked out of my home at 6pm. I called the 24/7 service and was told it would be $135.00 to pick lock, extra if it had to be drilled? I have a basic knob lock and the tech could not open it after 15 minutes of fumbling around with different tools. Then I suggested try the garage door simple lock, he couldn't open that lock as well. Big surprise after 15 minutes of not being able to pick the locks, tells me he has to drill. $163.00 to drill and ruin my lock which took a whole 5 minutes. If your going to drill my lock and ruin it where I have to replace it, your fee should be less than $135.00 not more. Don't bother telling people its $135.00 when you have no intentions of investing the time to safely unlock the lock. For $163.00 you should have at least spent 1 hour in trying not to damage a lock that now needs to be replaced. ***** Call someone else no matter how desperate you may be. read more

I made a last minute appointment and was accommodated immediately.Susan in the office and Joe who did the installation were professional and courteous . I've dealt with them both residential and commercial,they come highly recommended. read more

Thumbs down for this company! Very disappointed with their service. Had a deadbolt changed & within first day I got locked in! Spoke to Jeremy about the lock being faulty & was told he'd get back to me. Never heard from him. To me it seems they just want to take people's money for service calls read more

Was given outstanding service today by Kevin. He was courteous, efficient and very professional. I highly recommend Suffolk County Locksmith. You will be a very satisfied customer. read more

I have never been more disrespected in my professional experience as I was with this company. After sending pictures of my digital lock that was malfunctioning and my thumb turn that was frozen shut - I was promised a phone call first thing in the AM. I didn't mind at first since it's the holiday season and I was sure they were busy. So I gave them a call to see what their response would be. After going back and forth with them for nearly 24 hours...they said a service tech would need to come out here to look at the lock in person before getting a quote. Which was fine. But then they wanted to charge me $65 for this "service fee". All I asked for was a "ballpark" figure so I can see if this would be something I can afford. Susan essentially talked to me like I was a child who didn't understand anything, laughed in my face, and was extremely unprofessional. Needless to say, not even 20 minutes after this phone call - I called another locksmith in the area. They provided me with a quote IMMEDIATELY with the same pictures I sent this place and are on their way right now. I have been in business for over 20 years and have never dealt with such disrespect for potential customers. Good luck! read more