Tonight we came about an hour before closing, and Brian here at AutoZone, was kind enough to help us out. He was so personable, kind, and especially helpful! He explained exactly what was wrong with my car's battery, before changing it. If you are ever in the area and need to go to Auto Zone, I definitely recommend asking for Brian! read more

My Mom's van needed some power steering fluid. I found an Autozone on our way home. It's conveniently located off the 57 Fwy at Arrow Hwy exit. Online says they were closed at the time, but luckily, I still drove over here. They weren't closed. They were open until 10 PM. Whew! Easy parking was right in front of this shop. First time here so I didn't know where the power steering fluid was located. Luckily again, I walked in, looked to my left, and BINGO, power steering fluid was staring right at my face. Cool! They had the Shop Pro premium power steering fluid 32 oz bottle for $16.99. It's for Honda and Acura use. Perfect! The 12 oz bottle was for $9.99. I did the math and got the larger bottle. What a bargain! Gentleman staff who rang up my item was cordial. I paid for my purchase and left. I didn't have a need to walk around the shop as I was here for one thing and one thing only. Though my visit was short, from what I can tell, this shop was clean and organized which is a plus in my book. I'll sure to be back should I need any car maintenance items. Thanks AutoZone! read more

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Walked three miles to get a part and they closed early. Man behind the counter couldn't care less!!! read more

I purchased an amp kit for my vehicle at Autozone a couple weeks ago, when I took it to the stereo shop they informed me that the water gauge wasn't big enough. I tried to return it at a different AutoZone then i purchase , which was this one. The manager who's working tonight shift said upon return the "transaction was denied" and did not give me any explanation about it. I called the store where I actually purchased the amp kit that manager was not sure why they could not help me and mentioned that there shouldn't be a problem returning the item for credit but apparently he just didn't want to do it. All I can say now is they just lost a customer. read more

Purchased a cabin air filter from this location. Friendly staff. In and out because I knew what I wanted.

I bought 2 headlights for my car coz they both died at the same time the night before...I asked if it was possible for them to help me out...the Assistant Manager Eric and Ricardo took time to replace both of my headlights and I soooo appreciate it...I offered to buy them lunch or coffee but they both said no and appreciated the gesture...I am definitely coming back to this AutoZone!!! read more

The man at the counter was awesome but when he asked for help because it wasn't coming up as the advertised sale price a manager came up and told me I am already getting a discount at $37.99 so I shouldn't expect to get the advertised discount at $31.99. Haha, what sense does that make? read more

AutoZone - Advertised price BUT I was lucky to get it at $37.99 according g to the woman manager... - Auto Parts & Supplies Near Me - San Dimas, California

I had a check engine light come on, on my scion. In addition to helping me run the codes, Ricardo went above and beyond to assist me when I was having a bad day. This was an incredible display of exceptional customer service. Thank you Ricky. read more

I had bought a pair of 1157 led light bulbs for my old classic on 1/31/24 and I didn't install them right away because when you have a old car they tend to set to the side and other things around the house is important to do 1st besides work. I finally had put them on and they turn on and some were brighter than the others and the blinkers didn't work. So I decided to bring them in today for a refund. I had ADA Q the manager of the store to help me with the process for a refund. She opened the package and asked me why I didn't return them the day of buying them. I asked her from working my job and home stuff that I didn't have the time to return them right away. She was so rude and unprofessional talking to me like scalding me I should've returned them if they didn't work and questioning me that they were installed multiple times and have scratches on the mating surfaces. Of course it's going to have slight scratches from installing them. She had given me a hard time about the refund of these bulbs that she was going to deny my refund even though they have a 30 days return policy. It's only 15 days and she was so arrogant and rude. I don't know how she is a manager. She needs to go to school and learn how to talk to people. Definitely she doesn't have the skills to work here at AutoZone . RUDE people like ADA Q needs to be disciplined and actions for her behavior at the workplace. read more

Amy is amazing!!! She helped me with my battery and checked my starter as well. I definitely recommend this location over other locations.

Stopped to get a battery for my car and when swapping my old battery for the new one employee Miguel guided me being I didn't have tools with me. Thank you Miguel for great customer service! read more

GREAT service. My trucks battery went dead and Grace looked it up and saw that it was under warranty. She gave me a new one and loaned me tools to install it. Thank you very much Grace!! read more

Got what we needed done but had a TERRIBLE experience being "helped" by Sean B. He was super rude and talking to us in a smarta** way trying to make us feel stupid when it came to asking about battery charging service or key fobs. Honestly made us never want to come back to this location. People come already stressed about their car troubles and Sean B is just there to make you feel worse. It's literally your job to help, Sean. I bet that previous review someone left about an employee saying they didn't want to take an order over the phone was Sean B. That response is what he sounded like when talking to us in store. read more

Went to this location in san Dimas Needed a car cover and cleaning supplies for my car Young lady was very helpful Smile and pleasant I was out of store in 7 minutes I will return Many other locations. Packaging open and messy This was pristine condition Love the experience read more

The store was located close to the plaza of Target and Trader Joe's store. I needed help with an issue for my old car. It is large and well-organized inside the store. The owner was very nice and told me that I could park my car outside of the store so that an associate could help me with that. Eric was very knowledgeable, patient and helpful. He helped me find out what the problem was and recommended the part to replace the current one with the problem as well as a reliable repair shop to do the work. I feel so grateful to have a store like this with professional, honest and helpful employees in our city to take care of our needs for auto parts. I absolutely recommend this store for auto parts! read more

Came in for windshield wiper replacement. Robert A Helped me find the correct size and then came outside to help me install them on my vehicle. Now that's service baby! They have my business for life. read more

Omg! Katherine V. at this AutoZone was a life saver. From the minute I pulled into the parking lot she sprung into action. My "add oil" light on my dashboard came on and quickly Katherine new exactly what oil type I needed. With her superb customer service rolled up her sleeves and poured 4 quarts of oil into my Lexus. Never experienced this type of exceptional assistance and customer service. Clearly Katherine V. Elevated the company brand loyalty. WOW, WOW WOW what exceptional experience and customer service. Thank you Katherine and I hope the company rewards you with an incentive or bonus for going above and beyond. read more

AutoZone - Brand loyalty and customer service - Auto Parts & Supplies Near Me - San Dimas, California

Ethyn was a huge help with my battery replacement. I had never done it before and he was kind enough to guide me through the process. Thank you!! read more

I had been needing to pick up a few things for my car for a while. Well, a lot longer than a while, and I had never been to this location before. If you're not heading east on Arrow, it's a bit of a pain to get into. But after my experience today, I'll make an awkward U-turn anytime to go here again! The service by what I assume was a manager and the cashier were knowledgeable and top notch! Not only did they find all of the things I needed for my car, they offered me three price ranges and then even installed the windshield wipers I had bought and gave some safety tips. (By the way, don't leave your windshield wipers lifted up without holding on, they can fly down and smash your windshield). Dealing with car stuff is never easy or pleasant for me. Today the staff at Auto Zone made it all so much less painful. Thank you! read more

I went in this morning and was helped by Phillip, Easily figured out what was wrong and fixed it for me ( broken headlight, just a loose connection) Thank you Phillip read more

This autozone was so helpful. I assumed I had a bad battery bexause the car wouldn't turn on and needed help as I'm not very handy with cars AT ALL. The staff were great. It was really nice to see women helping with the technical aspects of cars and not just taking your orders. Girl power! Well this girl (Me) was feeling lost and they confirmed my battery was bad and offered to check to see what they had in stock. They unfortunately did not have my battery but located one nearby and called ahead for me to ask for help with installation as well. I really appreciate the customer service and will recommend to friends. Thank you! read more

Came here to buy a tool to remove my lug nuts. Jose and angel were extremely helpful and kind. Informed me on which tools to get and they even let me borrow their own personal tools. Wouldn't have done it without their help. Thank you so much! you guys went above and beyond. read more

I'm still unsure how to feel about what happened. I came in an older gentleman greatly welcomed me and I asked him where could I get straps and all that. So he told me where and I headed to where it was. I got what I needed but wanted to also get a towel for drying after washing. This other older guy comes through the right side of the alley and asks me is "everything okay here" and I'm just there trying to process what happened and I answered yes. However, he stood there for a minute pretending to be on his phone. Quite hard to pass on this. I got what I need it the other guys helped me out and nice as can be but what the hell? read more

Another bad actor store. I bought my car battery here 10 months ago. The battery is bad, the dealership wanted to replace it. I told them no, it is under warranty with Autozone. Took it to this store. They claimed it is fine. Did not honor the warranty. My next step is to send a note to the local TV channels. A bunch of crooks. read more

Just has a very good experience at this Auto Zone. I had multiple items I needed for my Toyota and Joaquin was extremely nice and helpful, got all the items, and installed them for me in a heartbeat. Having a positive, kind, and helpful customer service experience is getting rarer so just wanted to say thank you for the good experience. read more

The sheer sense of entitlement and lack of respect the two closing employees exhibited was unacceptable and enough to drive my business away for good. I Went to this location on Saturday night, arriving at the door at 9:44pm. Walked up only to find the door locked even though it was clearly posted on the door that they close at 10:00pm. So I waited a minute or two outside the door, then two younger male employees come out from the back stock area and are just talking to one another clearly excited about whatever conversation was taking place. So I then knock and they both look at me almost looking through me and turned back to one another continuing their conversation they were having instead of working and blatantly ignored me. The two of them acted as if I was invisible, I realize I arrived 15 mins before closing but that's still 15 mins of time that they're SUPPOSED to be open and working. If I would have known that this location didnt abide by their posted hours of operation then I would have used my time to have gone to a different location so I could have taken care of what I originally went there for. My advice would be choose a different location or at the very least go there before 4-5pm. read more

My battery was completely corroded and my car stopped turning on. I had no idea what was wrong but my brother who is a mechanic(who wasn't close enough to help), suggested I take it to Auto Zone and said they would replace it. I was so lucky to have Richard help me. The battery was so bad and he worked on it until it was completely fixed. He was so helpful and kind. Thank you Richard! read more

Great store very friendly Staff drove by it and noticed hey theres a new AutoZone in the area had everything i needed will deffently stop by again. read more

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This is the best experience I have ever had in any auto part dealer. The store clerk we met really went out of his way to help us install car battery replacement. Much appreciate all the help! read more

This autozone store is Great because someone trained the employees correctly and they know how to greet and treat customers with a pleasant smile ! Bob took care of me and my rear tail light Bulbs issue like a PRO !! Once us old VIETNAM Veterans start having Vision, hand and balance issues, we appreciate employees Who step up to Offer assistance on Matters such as mine. He could have just Handed me my purchase and said adios & Good Luck, but He offered to help and bulbs Were replaced after He removed two screws. ZAP-Done!! He is efficient and very Fast. I left happy and I felt as if AutoZone Valued me as a customer!! Thanks Bob !! Fred M. Beard JO3 Navy Journalist Third Class VIETNAM Veteran 1972. - 1978 read more

Went to get a spark plug had to return because they gave me the wrong size. Staff then proceeded to spend more than 10 minutes looking for the right spark plug to find out they do not carry them.. If you can't find a spark plug for me I don't see how you can provide good service. read more

Went here to purchase windshield wipers, they didnt have any that fit my bmw but we only found that out after they tryed every pair they had for my car type and the lady manager who tryed each pair on my car, did so while it was sprinkling outside and did so like a champ, the other guy working with her that morning also helped out by showing me how to correctly open the hood of my car, both were professional yet very down to earth and friendly, all of my questions were answered and their customer service skills were excellent. read more

Phillip was a great help when my '97 Astro Van rear hatch wouldn't stay up. He found the correct hydraulic lift arms for $25 each and then installed them for free. In and out in minutes. Wow. Fast, friendly and very professional service. read more

Very nice and welcoming people specially a lady with a grey shirt I forgot to get her name. I believe she's an assistant manager or some type of manager or RSS. read more

Yesterday I waa at the AutoZone at 7:30 am. I was on my way during a rainy day to visit my Mom and my headlight was out on my Kia. Carlos the Manager was extremely helpful and actually installed for me. I was so grateful for his help and his associates. Please stop by and know you are in good hands at this location. Margie Upland read more

Bought a front headlight four weeks ago the person there had a tough time putting it in now headlight is out. They refuse to stand by their parts without a receipt although having it on a rewards card when purchased and refuse to replace it read more

Phillip, Robert, and Julian were great. Went in today to get new wiper blades. They must have installed a bunch of them today but we had some trouble finding the right ones for my vehicle because there was a specific attachment. But these guys didn't give up and they were so cool about it I didn't mind at all. We had great/fun conversation. Super friendly. I would definitely go back. read more

So I walk into to this AutoZone in San dimas 702 arrow hwy. When I walked in the store, there were 2 customers at the cashier. I needed engine oil so I go to the back choose what I need,Done! then I pay and the worker on the register is Julian. He was assisting the 2nd customer that was In line when I walked in. Customer pays and leaves then Julian looks at me then walks over to the next register and makes himself look busy, disregarding the fact I was standing there. I glare while he pretends to be busy with labeling a box and calls another employee to help me who was way in the back!! Another minute passes and he calls for her a 2nd time, 2 minutes! So I was standing there for 2 minutes FUMING !!!! I've never experienced such disregard, disrespect and intentional RUDENESS for a PERSon It was so malicious and so obviously purposeful I was beyond AGGREVATED. I don't know what and why Julian was like that. But I worked as a cashier and I also worked in Hospitality... Never once did I leave the cash register unless I have helped all my customers and they leave happy. Buy this man JULIAN, was something else! But to do that to a consumer, was wrong and out of line. It was so insensitive and mean that it was hurtful. read more

I went in to inquire some prices on break rotors and break pads, and wear sensor replacements, when i went in i politely said hey i have some free time can i have five minutes of your time to do some reference of what i believe will work for my vehicle. I talked with Katherine who seemed very moody and acted as if every question i asked was the end of her world, she was not only very rude but acting snappy. I asked hey i did some browsing online in autozone for my car and since you said i could borrow five minutes wanted to makes sure the prices would get me what i wanted. Granted she was an older lady with assumably a hand of knowledge, but she handled me a return customer to that store like crap, she didn't want to hear me out and simply searched up what i asked and quickly wanted me to answer and when i asked valid questions she would become agitated. I had a horrible experience and would not recommend dealing with her again. She may be having a bad day but dont take it out on me. Really annoyed!!!!!!!!!!!! read more

Every time I go in to purchase anything these folks are beyond helpful and gracious. Excellent customer service!