Terrible customer service. Always with one particular guy that has no customer service skills. I used to just deal with it & grab my parts but I rather drive to a competitor store than to give them my money. read more

customer service is terrible . They act like asking to look up a part to see if it's in stock is too much work. The guy Joshua said if it's not in the isle we're out of stock read more

rip off again, broke one hub can and lost another one. said they were going to replace but never did any thing about. I knew they were a scram company when I tried to keep me them to replace. Mike I probably see you in court, just to let you know you can not keep ripping off the public. Business like this could be shut down. when you are looking for tires be care look around with other tire stores read more

AutoZone - Auto Parts & Supplies Near Me - Covina, California

Just left this auto zone and the assistant manager, older man, can't even say gentlemen has horrible manners, communication skills and isn't to knowledgeable or willing to do his job to help inform customer or himself on products. Then to top it all off he slams what I just purchased on counter and walks away. No wonder waking in to stores like this is becoming obsolete. read more

A bit of rudeness in there. For that price. I'm taking my business to your competition. For the manager and owner reading this. You need to be careful on who you hire. If Even your manager on site is rude. I could expect less from your staff. Good luck keeping this business going. read more

Joe helped me out with my air filter, he made sure it was the right size and helped me put it on. He was really nice and professional, he's a pro and knows his stuff! Give this man a raise! read more

Customer service is horrible. Went in on a jam and the old guy at the counter was a jerk. I asked if they had an air compressor for tires to use in store and his response was "are you kidding this is a store not a gas station" then he proceeded to ask my friend where she got her gift card like she stole it or something. Mind you we were buying stuff for our deflating tire so we didn't just run in for free services. read more

I had help from Rusty today changing my break lights in my Chevy HHR This man knows his job! I got in and got out in five minutes~* he was spectacular. I recommend this autozone to anyone needing help on their vehicles and Rusty in particular if he's in for the day! read more

Jonathan was very efficient very helpful. He checked around for a part for me very helpful

I called last minute to get assistance with my car. Carlos R. was very patient, & helpful. He was able to help me with the issue I was having and was very informative!! Would highly recommend this location! Thank you again! read more

Such a helpful autozone. I was having issues with my battery. I came in and they checked the battery, told.me I needed a new one and easily installed. So noce and helpful. Also, girl power. The kia dealership in covina was not helpful at all, I called to see if my battery was under warranty and she told me up to 12k miles which is not true, I had to google the correct mileage myself. Anyways, autozone was awesome, I will be back for all my auto needs. Thank you Monica. read more

Went in yesterday, it just started raining and I've been lagging on taking my car to change the wipers. I felt bad because it was raining but I am beyond grateful this gentleman (didn't get his name) took his time and willingly he helped me change the wipers. I appreciate you! read more

Every time I go to this Autozone they are extremely helpful. I go by the name Orlando and I have purchased my batteries from this location. Each time I have had questions and issues with batteries that are covered, they don't hesitate to diagnose the issue and contact me once my batteries are ready. Great service. read more

Great customer service they walk out side to take a look at our car so we could get the right parts and oil we needed thanks team AutoZone read more

AutoZone - These guys are so nice here - Auto Parts & Supplies Near Me - Covina, California

A couple of weeks ago I went into this store because the battery in my car died. I had purchased it last year and my older battery had a 2020 sticker on it. The staff was not able to find the sale in their computer system. I had informed Raul the parts manager working at the time. He remarked that he had heard me the first 2 times! To a paying customer this is extremely rude. The staff who works do not care and since I will take my business to O' Reilly Auto Parts. I have been coming to this location since 2004. I have my own business and do what I can to keep customers especially in our economy. read more

I want to give a shout out to the crew especially Sean the tech that helped me out. I picked up a fuel pressure regulator for my truck and Sean took his time to check my truck out and see if I needed any additional tools or parts. He identified the part I purchase was incorrect and his team went ahead called another store and offered to pick that up for me because my truck was non operable. I appreciate help and especially in the industry that's under paid and under served. I'll recommend this autozone. Corporate don't let these people go un noticed. read more

AutoZone - Auto Parts & Supplies Near Me - Covina, California

This morning, I went to this location to exchange two oil filters which I purchased at another auto zone. Long story short , I was initially given the wrong filters and needed to simply exchange them. I had the receipt and everything. I was informed by the rude female "manager" that due to this being an inventory issue , I would have to go to the autozone where I purchased the filters. I didn't appreciated the passive aggressiveness from the poor excuse of a manager. He demeanor and attitude was terrible. Save yourself the hassle of this terrible location and drive 5 minutes east on arrow highway to the Autozone off of the 57 fwy. Much better service there. Seems like there is a pattern from other yelpers regarding this manager. I doubt she can effectively manage a sealed box of crayons. read more

I came in this morning and needed assistance with a part I am unfamiliar with. The manager, Monica, was disrespectful, combative and passive aggressive. I usually have great service and helpful employees but she was condescending. I am not a mechanic so I couldn't tell her the exact name of the part. If I return to this establishment again. I hope she learns customer service skills. read more

I have had many experiences at car parts stores and some better than others. My thanks goes to Monica for going above and beyond, I purchased headlights (we all know all sales final on electrical things etc..) but Monica took the time to hear me out, she came outside, Glover up and actually helped me trouble shoot the issues, she is knowledgeable and a great asset to her team, first and foremost to the customer.. we ended up finding out the bulb was defective, understandably I know the policy on these purchases.. Monica still went out of her way "don't worry I'll help you out" , punched a few keys in the keyboard and done, I got a discount.. I am extremely thankful for her genuine care and willingness to help! Thank you Monica, keep up the great customer service! read more

After a late night at the gym, I was on my merry way home. All of a sudden, I see a blue siren going off behind me. It was midnight, for goodness' sake! Plus, since my purse was recently stolen, I was without a driver's license. Things just get better and better. The officer explained that he pulled me over because my left headlight was out. Gosh, when did that happen? I gave the cop my sob story and luckily, he was cool with the situation. I was given nothing but a fix-it ticket. The following night after work, I made the attempt to take care of it. I had heard before that Auto Zone does installments. I asked my friend and he confirmed. I was glad to hear it. There is no way in hell that I would know the first thing about changing the bulb on a car. Heck, I had never even been to Auto Zone before. I was about to lose my virginity. When I walked in, the two workers behind the counter were busy with two other customers. The place seemed kinda small but since I had never been to one, I had nothing to compare it to. I didn't recognize anything in the store. I went straight to the back of the line. At my turn, I let the guy behind the counter know what I was there for. He asked for information on my car to look up exactly what I needed. Then he says, "You need a 9003 series. Its on aisle 4," then walks away to help the next customer. Uhhhhh excuse me, sir??? Did he just really leave? Does he not know I've never been to this store in my life? I attempted to find the damn thing myself. I looked up to check the aisle numbers and guess what? There weren't any! Well not any not that I noticed anyway. I proceeded to walk down some random aisle while feeling like a little girl that had just lost her parents in the store. I had never felt so lost in my life. Somehow, I stumbled upon the aisle with light bulbs. Thank goodness! Now, did he say 9003 or 8003? Crap. 9003 it is. I took the bulb up to the counter to confirm it was the right one, and it was. He rang me up without saying a word. I asked if they could install it for me and his answer was a plain and simple NO. Just like that, huh? A minute later, he explains that they would have done it if it was earlier and more workers were there. I didn't say a word, grabbed my receipt, and walked out. I think they need to work on providing better customer service. read more

The store manager, I believe her name is Monica... Well she is absolutely amazing. She approached me with a greeting as I was very lost in an auto parts store. I told her my problem and she walked all the way out to my car to investigate the issue. She diagnosed it within minutes and I went back inside and she explained all the parts. She was just super welcoming and willing to help. I purchased all the parts and she put on gloves herself and proceeded to fix the problem. You don't understand how uncomfortable it is for an uneducated car person to be treated so great because if the parts were just given to me I'd have no idea how to put them on! She definitely has my business in the future based off her customer service. Thank you !! read more

Decent selection but the employees are very nice. Have been going here for years. I highly recommend to get their loyalty program. It pays with significant discounts. read more

The best Auto Zone around. The staff is always extremely helpful and polite. Sean K. The manager has extensive knowledge on all makes and models. I really good guy, thanks Sean for all your help! read more

This is the second time that I've attempted to leave used oil with them only to be informed that their barrels are full and they can't accept any more. And this after spending over $100 with them today. Fortunately O'Reilly down the road took the oil with no hassle. read more

I just read the only other review that this location has and I'm blown away. I've had nothing but amazing interactions with the staff at this Autozone. I literally live a quarter mile from the one on Citrus and Arrow and I go out of my way to the one off of Valley Center. I just went today and the guy went out of his way to help install a new head light bulb. I've referred multiple family members to this location because of the customer service. I'd strongly recommend visiting this place and giving them a shot. read more

Great customer service! The staff is really friendly. Went in the morning and wanted to change out my car battery. Ash helped me find the right battery and even changed my battery since I didn't have the tools to do it at home. Terrific experience! Will definitely refer others here! read more

Let me help save you some head ache... I'm a 54 year old guy who worked in the automotive parts retail sector....so l understand both sides of the counter....this store just moved over by arrow/57 freeway...beautiful new store twice the size of the old one...unfortunately with a new crew too. I bought brakes for my car and the ones they gave me were incorrect....took them back and waited 40 mins for them to get correct ones from other store...next day went back for rotors...did my homework the night before and found local manufacturer local at $78 a pair ( autozone 54 ea) Now the guy remembers me from day before and goes way out of his way to find reason to decline to match ....tried to tell me 20-30 min drive not local. Do yourself a favor go down to oriellys or if you must use auto zone go to diamond bar they want your business there.... THIS is why brick & mortar is failing read more

Store is shit. The workers are incompetent and wasted my time. Ordered a part and then waited a few days to receive the part. Because the idiot employee didn't do his job correctly and the order was canceled. Now I am going to have to wait even longer before getting what I need read more

Run of the mill store, EXCEPT for Chad. He takes the time to talk to you about any automotive problem and is very knowledgeable; great customer service! Unfortunately other associates at this store I talked to about the same brake problem gave me the WRONG advice. read more

I hate going to the auto parts store (yeh, I'm a girl). I told the guy at the counter, treat me like you sister and help me out. Rusty helped me pick out some windshield wipers and even installed them. When I asked if I could tip him, he said he doesn't charge family. (Insert big smile here). It was quick 5 minute stop. Great customer service. Thank you! read more

Excellent customer service! Keeley, the sales representative went above and beyond in assisting me with my car battery problem. I decided to buy a new one for my car and she installed it! Oh how i appreciated that! I was in and out of there in no time! I am a very grateful customer! read more

I had never been to this Auto Zone but I sure am glad I did. They are fully stocked and they have great customer service! Definitely coming back read more

Unbelievable. So they have a big sign in the front window of how they recycle old oils. This is a great selling tool as it shows they are good for the environment. Since they sell the fluids it is only fair that they help dispose of them. I took 1/2 of used gear oil (which is listed on the sign) to drop off for recycling. I put the old fluid in a rinsed out gallon milk container for transportation. I place it on the counter and ask to recycle it. They promptly tilt the container to the side and say they can't take it because it is contaminated with milk. Really? It is a specifically used this container as you can see through it. They suggested taking to Jiffy lube down the street and they may take it. I drive one block to an O'Riely's. They took care of with no questions and thanked me for stopping by. Guess where my business is going from now on. read more

Excellent customer service at this Auto Zone. The customer service rep behind the counter was patient, kind and extremely helpful. He even walked the merchandise to my car and helped me change the engine filter. read more

Great staff working at this one! always good help in finding parts to maintain my three old volvos.

Went in today to buy new brake pads. The guy not only gave me the wrong ones but kept offering me shit I didn't need to buy. Wasted 30mins trying to figure out why the brakes wouldn't fit and thank god I went back to a diff autozone and got the right ones read more

POOR CUSTOMER service! Refused to install the new battery I bought. 'quoted, it's too complicated to install the new battery in your car.' I had to go to another autozone to get my new battery installed. AC not even working. read more

I went today to buy button cell batteries. They didn't have the ones I wanted. However the girl there have me other ones she said were the same and will work. They don't fit. Now they won't return or exchange them. I think this is so wrong. I didn't have my glasses with me so she read the equivalent chart and she gave them to me. I trusted her. Now I'm screwed with batteries I can't use and put the money. Thanks a bunch Auto zone. Won't be coming back like I've been for the last 10 years read more

These guys are idiots, I asked for a boot and they have me a universal boot that is nowhere close to what I need so I go back and they guy has no idea what I'm talking about! Not the first time autozone fails me, I was late to pick up my daughter for having to waste my time and having to wait to get my money refunded. Autozone sucks read more

Wow. So my daughters car would not start this morning, so I gave her a ride to work and told her I would take the battery to be tested as it was 3 years old. Jojack said it was a good battery. And then said is the car here? I said no, I took the battery out because I thought it was dead. He said go home jump the car and bring it back and we'll test the alternator. So I go home. Remember I'm in a hotel and don't have jumper cables. I go buy jumper cables. Jump start the car and drive back to autozone where Jimbo (a different employee) tests the battery and tells me it's dead. I'm like what. I had this battery in here this morning and another employee said it was fine. It was the battery. But now I hate Autozone. read more