I visited AutoZone to pick up front brake pads. The staff member I interacted with was super…read morefriendly and professional. She didn't mind me asking "dumb" questions about brake pads and was helpful throughout my visit. For AutoZone customers, if you have ever bought any items from AutoZone and you have your account with them, they can pull up what items you bought in the past. I wasn't sure which brake pads I replaced couple months ago, and I was told that I bought rear brake pads 3 months ago based on their system. It's super convenient if you can't simply cannot remember which item(s) you bought in the past. Creating your account is free and easy - They needs your phone number and other information in order to register you! For covid safety measures, everyone in the store was wearing face masks and there were plastic screens around the cash register to give separation between the customers and the AutoZone employees. This made me feel extra safe visiting this location!

Tried to return my used DIY auto oil. They refused to take it. I let them know that according to…read moreEPA requirements they had to take it. Quote "Retailers must accept DIY-used oil, post educational signs, and use permitted transporters." The manager was very nasty an literately threw the oil into the back of my truck breaking the containers What a mess!!! I would never have guessed that he would have been such a jerk about it. I will never return and hope that anyone reading this would have pause about doing business here as well.

Great people. Great service. I went in for inspection for the RV and they were very prompt. I've…read morealways used these people for that and would go back again. Thank you.

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

Xavier helped me out today. Just something simple as changing the battery. She checked my battery…read moreto make sure it was needed to be changed. He even checked the battery that I bought. His customer service was next level.

We purchased a battery online since there was a discount coupon. We arrived at the store…read moreapproximately 30 minutes later and we were greeted by Diane. She quickly took our new battery and began tackling our install... for free might I add, and in 94 degree weather... Within 10 minutes we were back up and running. Thank you Diane for quickly and efficiently helping us! She was professional and polite and I would recommend this store and the team to anyone!

I went in and bought a rear wiper for my 2017 Jeep Cherokee. And a young lady named Catherine…read moreoffered to put it on for me but I thought I could do it even though she did say it's hotter than the front ones. So I went back inside after I know I couldn't do it and she was very professional explained how she put it on when she was putting it on and very nice employee. Thank you

Sales sold me the wrong tools and then when I opened them and realized they wouldn't fit, wouldn't…read morereturn them even though the front desk said I could. Elizabeth, the store manager, wouldn't honor what her own employees said.

100/10 Would recommend any services or purchases to be made here for your auto needs. My starter…read morewent out on my Astro van and I gave the store a call and was met with the most knowledgeable customer service i've had thus far in all of my auto repairs. I was given the confidence to be able to do it myself and got a great deal on the starter I purchased. Ali answered all my questions I had before, during and after the repair. He really is the best! And now is my go to guy to call for any needs I may have. Thank you Ali!!!!! -Clay with the Astro

Ali was very helpful!! I don't know much to anything about cars but he actually helped me…read moreunderstand the issue instead of just fixing it which I really appreciate. Definitely recommend!!

Great service, came in needing a ton of stuff right before Christmas and they were great finding…read moreeverything. Awesome attitude and energy!

Maria was AMAZING and so helpful! Was in a bind and she helped in a big way.... SO grateful!!!!!read more

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Very knowledgeable, friendly, and helpful service. Store was clean and well stockedread more

I went in tonight for help with my wipers and Zack and Matt (I think that was their names) were…read moresuper helpful! And made me feel less helpless with my situation lol cuz I was definitely struggling

Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

Franklin T. Went above and beyond to help me with my brake light situation. Will recommend.read more

Herb and the team at the Pep Boys on Fayetteville Road are awesome. I needed a full set of tires…read moreon 2 vehicles. Herb and Matthew were a great help in choosing a tire that I wanted for my 2016 Honda Pilot and 2018 Nissan Murano. We have been doing business with this particular store for many years. I have 5 vehicles and all of them have tires that came from them.

I had a great experience at this location. They are friendly, knowledgeable and didn't try to…read moreupsell on unnecessary work.