Spencer and Trevor were very helpful. Had to get my wiper blades replaced and they recommended me a…read moregood brand and gave me useful tips about replacing them.

i was having car issues that I thought was fuse related. West let me borrow a screwdriver, examined…read morethe fuse, and helped me test it by pulling up how to videos. He went above and beyond!

Tried to return my used DIY auto oil. They refused to take it. I let them know that according to…read moreEPA requirements they had to take it. Quote "Retailers must accept DIY-used oil, post educational signs, and use permitted transporters." The manager was very nasty an literately threw the oil into the back of my truck breaking the containers What a mess!!! I would never have guessed that he would have been such a jerk about it. I will never return and hope that anyone reading this would have pause about doing business here as well.

I had great customer service from James. He went above and beyond for me. I couldn't get my key fob…read moreopen to replace battery, changed out my windshield wipers and placed my hanging bulb in properly. He was awesome.

SHOUTOUT the assistant manager Michael!!! He went above and beyond to help us out with our car. We…read moredrove from out of town and were stressed about the situation, and if it wasn't for him our trip would be ruined! Seriously @ corporate give this man a raise VERY deserved!!!

I had a repair on my 1999 Ford Expedition. My mechanic said he could get the part from O' Reilly's…read more I called on 9/2/20 and spoke with a manager and he took my credit card by phone, but never sent my receipt in the email. I called back on 9/3/20 after the mechanic told me that the store did not have the part. I spoke with a manager and he stated that the part did arrive and I asked why did not give the mechanic the part and he stated that he did not know why except for the fact that my order was placed under a business and it was not discovered until later. I asked this manager why he had not corrected this error and apologized and made things right. The manager told me that this "was not a dog and pony show" and I could demand anything from him. He repeated this same phrase about three more times during our conversion despite the fact that I was polite and respectful to him. I called the district office on this same day and never heard anything back from him. I called on 9/4 and I was made aware of the fact that both the district manager and the regional manager went on vacation without any follow up with me. This is the most outrageous way to treat a paying customer. I can only say that I will never do business with this company again. I will also discourage others from buying from O'Reilly's.

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

These folks were VERY HELPFUL. They looked hard for my part, they arranged to get me fit in in a…read moreemergency and they double checked a DIY hitch installed poorly and corrected it for me They are here to help I highly recommend them Thank you Mike especially!

Excellent service and follow up. I got the hitch and the bike rack from them. I would recommend themread more

I went in and bought a rear wiper for my 2017 Jeep Cherokee. And a young lady named Catherine…read moreoffered to put it on for me but I thought I could do it even though she did say it's hotter than the front ones. So I went back inside after I know I couldn't do it and she was very professional explained how she put it on when she was putting it on and very nice employee. Thank you

Sales sold me the wrong tools and then when I opened them and realized they wouldn't fit, wouldn't…read morereturn them even though the front desk said I could. Elizabeth, the store manager, wouldn't honor what her own employees said.

I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

The people at Advance on Durant Road in north Raleigh have always been friendly, knowledgeable and…read morehelpful. Unfortunately, the corporate stuffed shirts have not aligned policies to provide acceptable customer service. I bought an ODB diagnostic dongle, connected it to my wifi (after it said Error 001 instead of saying "no internet connection", but it connected after moving the car closer to the house), but it repeatedly failed when it tried to download the firmware to the dongle. I drove back to the store the next day to return it and was told, "It is corporate policy not to accept an electronic item for return without the manager who is not here. You can return it tomorrow." Another fellow called today and had not been told any of the details of the return. I repeated and he said he used it without issue. He used an Apple phone, I used a Samsung. That piece of the problem never made it into his head, but should have since I explained it loudly enough for everyone in the store to know. They said in the store and on the phone that they could not refund the purchase without the physical credit card. My credit card company confirmed that a retailer CAN refund a purchase without storing all the credit card information. Since they cannot, then they need to fix their system. Can't return without a manager, must return to the store when a manager is there and they are not capable of a refund transaction without the card that the credit card company agreed with me that the do not need. Incompetent executives is the main problem with the commerce worldwide.

From the owner: Your local Advance Auto Parts at 8730 Fidelity Blvd in Raleigh offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

I ordered 4 tires online and took them to Murray's for mounting. Since my car has AWD, I had them…read morecheck the alignment and set it to spec. All done in the time estimate they gave me,,which made it very convenient. And everybody was incredibly friendly and courteous. I don't know why anyone would go anywhere else.

Murray's has been my go to for almost 20 years now. Gary and his team are dependable, reasonably…read morepriced, and a great family run business. This latest service was for new tires and wheels on my son's truck and they worked through all the details with him. He is very happy!