Unprofessional Service and Poor Customer Support! Skip this store! Visited this location today seeking help with an evaporative emission system part for my 2019 BMW X2. I provided the year, make, model, and fault code (P0446), along with the part name, but did not have the exact part number. The employee at the counter (young black American female) struggled with the spelling of "evaporative," repeatedly entering it incorrectly despite my attempts to clarify. When I politely pointed out the error, she became defensive and blamed me for not showing her my phone clearly enough (which I had already done). Her tone shifted from dismissive to confrontational. What made this worse: * No greeting when I entered the store * No acknowledgment or offer of assistance until I approached the counter myself * Became visibly irritated when I corrected her spelling mistake * Accused me of being unclear after I had already shown her the correct spelling multiple times. I left without the part. If you're going to work in customer service, basic courtesy and patience should be the baseline. AutoZone's competition will gladly earn my business if this is the standard here. What's even worse is customer service like this is one of the reasons companies would rather incorporate AI agents than hire people to interact with customers. This could have been an easy sale. I don't think it could get any easier, but to get an attitude, become frustrated, and then slick with me all because your computer can't find a part due to your spelling errors is insane. She needs training or find someone else. Highly recommend you skip this store. read more

AutoZone - Front entrance. - Auto Parts & Supplies Near Me - Pompano Beach, Florida

Seemed well stocked. Appears to be popular. Shares a large parking lot just about block from a car wash which makes immensely sensible if you need any car wash supplies ... like rags, buffers and waxes. Usually car accessories at expected prices. read more

I was greeted right away upon entering which is always great! Georgeo (Jimmy) helped me replace my battery and I was in and out of there in less than 10 min! Very helpful and friendly staff! read more

We visited Auto Zone in Pompano, 904 E Sample Road this past Wednesday. We were impressed with the extraordinary Teamwork noticed when at the counter been helped to Excellence by Edwin M. We were rewarded to experience Edwin's enthusiasm, will help and make a difference, all with a true smile and great attitude. We also noticed how the Team members interacted with him and with us, everyone desiring to help, happy and enthusiastic. It is rate to see a Team which is so connected with the single Mission of making a difference to everyone! We do not usually purchase car parts, in this case was a visit to get a battery for our 35-year-old collectible Jaguar and windshield wiper for our model S Tesla. We would truly recommend the Team at Pompano Beach, 904 E Sample Road, in Florida. We were fully acknowledged when entering the store and helped by all and personally by Edwin M with a Customer Service of the Utmost Excellence! Thank you much, Edwin for making a difference! We wish you well and please keep doing the phenomenal job of helping your customers, existing and new, with a great smile! Edwin, you did great, and success is just ahead of your life! Sam read more

I came in looking for a Gasket, asked Jemmie J the manager to please help me find the correct size. I told him i was not sure what model Honda Civic it was since it is my mothers car... he proceeding to telling me very rudely "sorry bro i cant help you if you dont even know what you are driving, im not about to go through all the models for you". Very unprofessional and unhelpful considering he was the manager. Please avoid this gentlemen. read more

I stopped by on a Sunday and within 15 minutes I got a new battery installed. The staff that works here are very knowledgeable and helpful. I've been to this location a few times and always had a good experience. Bravo!! read more

Deborah helped me out so much!! Very nice employee and if she's helping you you're in good hands. Got me squared away and helped me get the right part I needed read more

I have used this auto zone location several times. They always have the appropriate amount of staff and they're always helpful. I recommend them never you need auto parts. read more

I came for a battery and they did a great job, Carlos was amazing and he solve my needs in a prompt an courteous way Thanks Carlos! read more

This is my go to spot for car parts and supplies. I have been a few times recently for a new car battery and windshield wipers. Both visits the employees impressed me. They actually installed the battery & windshield wipers on my vehicle. I offered a Tip for the extra help but they told me they couldn't accept it. They are honest and hardworking employees. Prices are competitive and they have always had what I am looking for in stock. This location has exceeded my expectations. read more

AutoZone - Auto Parts & Supplies Near Me - Pompano Beach, Florida

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I usually never write reviews but I wanted to take the time out of my day to write a review for Owen. From the moment I called on the phone he was so calm and informational. I was at a local tire kingdom & they were overcharging me for a battery and not helping me. So I was already in not the best of mood... Owen insured me me the best price for a battery and installation. He was so amazing I wish everyone in customer service would be like him. Especially around this holiday season, the store was so busy, but he still really took the time & patients to run test my car to make sure it was the battery. once we knew it was the battery he gave me the best pricing for the battery & installed it for me right away! Now my car is running perfectly and just 30 minutes. I am so grateful for Owen & his AMAZING Customer service & education. Thanks !!!! read more

Carlos was incredibly kind and patient with my lack of auto terminology. He took the time to come out to my car and check my problem. In the course of 2 minutes, his diagnosis saved me the big expense I was expecting. Thank you. You earned my repeat business read more

Very quick service was in and out. Thank you to Carlos who helped me with finding the part that I needed and also installing it for me. Very kind and patient man. Thanks AutoZone read more

I went to this store looking for a coolant and got lost, I was looking for help and no one was available until one of the workers, Mary Solis helped me find my stuff, was really helpful and kind to me, 5-star service!! read more

I try to buy my battery the guy that was there was really knowledgeable and at the end they can send the battery but it was not possible to install cause they need to reset the computer of my car.Awesome service .At the end I don't change the battery for that but I give 5 stars , polite and great way to handle customers. read more

The customer service was amazing. The young lady who serviced me name Deborah did an amazing job, she need a raise with that amazing sense of humor. read more

Angel was very helpful, with figuring out what the problem was with my car. He then also helped change the battery in my car.

I needed a new battery, and Taquesha (sorry if I got your name wrong) was extremely helpful. The system said there was only one battery in stock for my type of car and I purchased it before finding out that it did not fit my car properly. She worked hard to find a battery that would fit, even though the system said it wasn't in stock, and then worked hard to exchange the batteries, as the system she was using was very crappy and gave her a very difficult time. When she called her manager over, Edgar, he did not listen to her and gave her poor instructions as he did not understand the issue. She worked extra hard to advocate for me and get me a new battery in my car working so that I could make it to my New Year's plans tonight. She is truly a blessing. Deserves a promotion, raise, and more. read more

Carlos installed my battery with no hesitation! Very helpful and great costumer service!

Amazing customer service here!! The manager was such a great guy and went above and beyond to assist me. The employees were also very helpful and kind! The service I just received here made my day! Thank you so much for your kindness! read more