We visited Auto Zone in Pompano, 904 E Sample Road this past Wednesday. We were impressed with the…read moreextraordinary Teamwork noticed when at the counter been helped to Excellence by Edwin M. We were rewarded to experience Edwin's enthusiasm, will help and make a difference, all with a true smile and great attitude. We also noticed how the Team members interacted with him and with us, everyone desiring to help, happy and enthusiastic. It is rate to see a Team which is so connected with the single Mission of making a difference to everyone! We do not usually purchase car parts, in this case was a visit to get a battery for our 35-year-old collectible Jaguar and windshield wiper for our model S Tesla. We would truly recommend the Team at Pompano Beach, 904 E Sample Road, in Florida. We were fully acknowledged when entering the store and helped by all and personally by Edwin M with a Customer Service of the Utmost Excellence! Thank you much, Edwin for making a difference! We wish you well and please keep doing the phenomenal job of helping your customers, existing and new, with a great smile! Edwin, you did great, and success is just ahead of your life! Sam

Unprofessional Service and Poor Customer Support! Skip this store!…read more Visited this location today seeking help with an evaporative emission system part for my 2019 BMW X2. I provided the year, make, model, and fault code (P0446), along with the part name, but did not have the exact part number. The employee at the counter (young black American female) struggled with the spelling of "evaporative," repeatedly entering it incorrectly despite my attempts to clarify. When I politely pointed out the error, she became defensive and blamed me for not showing her my phone clearly enough (which I had already done). Her tone shifted from dismissive to confrontational. What made this worse: * No greeting when I entered the store * No acknowledgment or offer of assistance until I approached the counter myself * Became visibly irritated when I corrected her spelling mistake * Accused me of being unclear after I had already shown her the correct spelling multiple times. I left without the part. If you're going to work in customer service, basic courtesy and patience should be the baseline. AutoZone's competition will gladly earn my business if this is the standard here. What's even worse is customer service like this is one of the reasons companies would rather incorporate AI agents than hire people to interact with customers. This could have been an easy sale. I don't think it could get any easier, but to get an attitude, become frustrated, and then slick with me all because your computer can't find a part due to your spelling errors is insane. She needs training or find someone else. Highly recommend you skip this store.

I am by no means a car person. I walked in and everyone was very friendly. The guy who helped me…read more(matt) even walked out to my car with me to make sure I got what i needed. It made me feel bigger knowing I was walking away with the right parts. What a great store. I'll be back

I bought wiper blades from Bennett, and less than 10,000 miles later the rubber came off during a…read morerainstorm. The blades were seriously defective, but Bennett refused to make good on them. The counter person was seriously rude, and now I learn that there was a buy one get one free offer that was not even offered to me.

I stopped in because my tires were all low. Very gracious and helped me immediately. I will…read moredefinitely use them again

Love these guys. Easy going, and get the job done. They stand behind their work and have explained…read moreto me exactly what they thought was going on both times I've been there. Definitely won't be looking for another mechanic, I'll be going here from now on. Never felt like they were trying to get one over on me, just honest and likable guys.

Noted on at least 3 visits since they took over Bennett, several years prior, they have increased…read moreall their direct to consumer items to full MSRP. This is more than 50% markup on what they charge other vendors and repair facilities for staples like filters, oil, parts etc. You will find better prices by traveling locally to Autozone or Advanced Auto of consumer and self repair needs. Oreillys appears more competing with NAPA and aligned most with repair facilities directly. Employees at this location are fine and helpful but you need to initiate the contact first. Several times walked thru and left without a single comment or "may I help you" .

Awesome service! Had some issues trying to install a battery and Rudy in particular was a huge…read morehelp! Better prices on things ad well.

It's rare to find a trusted mechanic. I'm skeptical of writing this review because I don't want…read morethis secret to be revealed. I've found my savior. Shhhh. They are open only on weekdays and can take a few hours depending on business. They do get busy. If you are not having the car dropped off, there are several great lunch options walking distance away along with a tavern if you drink responsibly. It is refreshing to be a part of the few remaining family-owned auto mechanics that hold passion over profit. I trust them.

I had to come here to get a battery as they are a dealer for AAA and My battery needed to get…read morechanged. I had a battery from AAA and they said it is covered for 3 years . I called to have someone check and replace it while at home since the tow trucks take a long time to come to you and I didn't want to get stuck somewhere and have to wait for them . However, when he came he sprayed something on it to clean it and confirmed it wasn't good but now the terminals are rusted. He said he couldn't change it because I didn't have a receipt. I purchased the car from a friend but they didn't have the receipt. I had to call AAA again to advise what occurred. The representative said I would need to go to a AAA authorized dealer. I was given one near me which was this one. I phoned the place early and asked if they had batteries for my car. They said yes but had to wait for a delivery and would be an hour.i decided to wait at home and then go 2 hours later. I waited for a bit and inquired why taking so long for a battery . He had someone look at my car and I waited then the mechanic told me they didn't have a battery and needed to wait for one half hour. That was the reason I called ahead of time to confirm. I finally got the battery and only paid the waste fee but all of this of course could r been from home or earlier at this authorized dealer since it was already noted in the system and by my self. The place had a cute phone charger as a battery and it course the name went along as a theme with decor which was cute. They are not open in the weekends per the sign. Pretty easy to find with the location conveniently located for customers in the Boca area .

I've been there before for two minor repairs which went well…read more Without an appointment on a Friday. I brought it in for an oil change wipers and a general check up since it was a while since I've had anything done a 2020 Hyundai Tucson. And was planning a bit of a long drive. They were prompt and the Hospitality was great. They found brakes that were metal on metal in the front . When I asked them about it, they asked me if the brakes fell soft and indeed, I have had a problem for a month or two with the brakes. They now feel perfect. The only Glitch was on the way home I realized the wipers weren't done though the car was riding better than it had since I bought it. I called the next morning. They said come in and I was in and out in less than 15 minutes. You can't get treatment like this anywhere.

Expensive oh expensive…read more I want to start this review by saying that everyone there was very nice and kind--that is not the issue. The issue is how expensive the service was. My vehicle is a 2015 Toyota Corolla. I left it at the shop on a Saturday because the check engine light had come on. In hindsight, I should have asked about the diagnostic fee beforehand. I didn't have an appointment; I simply dropped off the car and left the keys. Again, everyone at the shop was very friendly and professional. After dropping off the car at 8:15 a.m., I called around 12:45 p.m. and was told they had been trying to contact me. In the end, they quoted me approximately $1,400 for a complete gas canister replacement and fuel induction service. When I tried to negotiate the price, they lowered it to about $1,350, but the parts had to be ordered and the repair would not be completed until Monday. The diagnostic fee came to $258.35 if paid in cash. If you pay with a debit or credit card, there is an additional 3% charge. I wish I had known about the diagnostic fee beforehand because it felt like a punch in the gut. I earned less than $800 that week, so every dollar matters in my budget. I paid the fee, but unfortunately, I would not return. I simply cannot afford their prices

Exceptional customer service, highly recommend…read more The gentleman who helped me could not have been more helpful. I will defiantly be going back.

I own a 2008 Corvette Convertible. Top stopped working. Marcos and staff went through total…read moreresearch and once we thought we had the issue, another would pop up. They didn't give up and today I picked it up and operated like new. Reasonably priced and extremely competent.

Well just when you things couldn't get better....It DID! Last week I need a few parts for my 2006…read moreToyota 4 runner (bumper, front headlight and a back wiper blade. Just happened to look up while I was driving and saw the big sign out front that read Astro Auto Salvage. Jammed on the brakes and just pulled in. Upon getting there the owner Dana told me to pull my truch forward headlights facing the front door. Out pops Dana with these 2 solutions and proceeds to take that film that covers your headlight. Two squirts and a wipe. After that he invited me in, I picked up my parts and out the door I went.. Definitely amazing customer service and it's only 3 miles from my house. Two thumbs up from me.

Honest, gave a good estimate on what I need going forward. Was fairly quick as well. Also they have…read moregood Groupon coupons too.