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AutoZone

5.0 (2 reviews)
Closed • 7:30 am - 9:00 pm

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3 months ago

Helpful 1
Thanks 1
Love this 3
Oh no 0

6 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

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NAPA Auto Parts

NAPA Auto Parts

(2 reviews)

If I could give zero stars I would. My car battery was on its last leg, so we initially went to…read moreSam's Club to get it changed. When they were short on help and couldn't get it done, we headed just down the street to NAPA. From the moment we walked in, we were treated like we were stupid because we didn't know what kind of engine the car had in order to get the correct battery. The gentleman at the counter proceeded to tell me they didn't install batteries there after I asked but "he'd sell me the kit because it's easy and you can watch a video". By this point my fiancé was on the phone to other auto stores to see if they could help, as she was doing this, the other girl working the counter looked at me and said "wear the pants, you don't need someone to install it, go tell her that". To which I responded "thank you, but I'd prefer someone to do it be safe and we're going to head elsewhere". After stepping outside the girl then popped her head out and demanded I open the hood to my car. I told her we were leaving, and got a fresh nasty look from her. Stay away! Go to Advanced Auto, O'Reilly, etc., where you'll be treated like a person.

If I could rate this business a zero I would. I went in to find a power steering fluid reservoir…read morecap for my husband's semi truck. I walked over and found the part I was looking for, took it to the counter and asked the man working if he could see if it was the right fit because their website doesn't have options for semi trucks. He immediately looked down at the package and said, "Well, as the package says this if for Chrysler vehicles. So no it won't fit." At which point he shoved the package back at me. I then handed him the package back and informed him that Freightliner is a Chrysler product so that would be correct and asked him again to please check. He then rolled his eyes and said "ok fine, what year is it?" I told him a 2022 and he immediately said he doesn't have any information on trucks that new and stopped looking. If you cannot be respectful to customers, yes.. even the female customers, find a new job. Also before you decide to have a superiority complex you should probably get a basic understanding of the manufacturing companies that make your products and the products you sell parts for.

AutoZone

AutoZone

(18 reviews)

I'm not usually the naysayer when it comes to reviews. I'm a fierce optimist who tends to lean…read moretoward positive reviews. However, my own recent visit here kind of left me feeling "Meh." I stopped in because my radio had gone out along with my ability to charge my phone. I'd had a handful of people suggest getting my fuses checked as everything else electrical seemed fine. While I can obviously accept there are limits to how much "service" a retail outlet can offer, it seems weird to me that a place that replaces batteries, checks engine lights, replaces windshield wipers and offers more hands-on services makes a point of saying they can't assist with testing a fuse. Instead, this wheelchair using driver had to climb out of my wheelchair, lean over, and try to manipulate the ridiculously fine tester that they'd sold me. Fortunately, someone drove by and offered a bit of assistance as my hands just aren't made for that kind of fine motor skill work. To their credit, I will say they at least looked and could tell which fuse kit/tester I needed. So, hey, that's a plus. I don't know. I'd always heard high praise for AutoZone's helpfulness. Personally, it felt like more of a "can't do" than a "can do." Awful? Nope. The employee was friendly and did at least, I think, sell me the correct kit (hard to tell as the problem was not solved). Again, I'd say this was more of a "meh" experience than a bad one, however, I can easily say I won't be back.

Today I went to the AutoZone at 6055 E 82nd St in…read moreIndianapolis to buy replacement tail lights for my 2019 Chevrolet Equinox. After buying them, I attempted to install them in your parking lot, but was unsuccessful, even after a fairly thorough online search. I then asked a manager named Danny, a young Hispanic woman, if she could help. She was very kind and professional, and spent about 15 or 20 minutes trying to do it, including looking at an instructional video online. She did not find the tool that she needed to get the panel open, but she went far above and beyond the call of duty, and was very friendly the whole time. I greatly appreciated that excellent service, and I will continue to make AutoZone my first choice whenever I need anything auto related.

AutoZone - autopartssupplies - Updated May 2026

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