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    AutoZone

    3.7 (3 reviews)
    Open 7:30 am - 9:00 pm

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    Southwest Engines - After 42 minutes, they still haven't answered. Still waiting.

    Southwest Engines

    (72 reviews)

    Mitchell Field

    the worst experience in dealing with a company. I ordered a used motor from them in Jan. 2026, it…read morearrived damaged, I declined delivery and spoke with the warranty dept. (only women answering calls and barely speak English, and are hard to understand) they processed a refund within 48 hours. I then placed another order and their webpage declined my credit card payment so I tried a different card and it went thru. that motor arrived in decent condition. then I received a text from them that another motor was enrout. evidently they put thru another order using my original credit card and now a duplicate order was on its way. they would not cancel delivery, but instructed me to decline delivery, take pictures of in-delivered motore and email them to the warranty dept. I did just that. well now it's been 15 business days and today I spoke to 4 different agents each of which gave me another run around story of how the claim was now in the finance dept for approval. each time I requested to speak to a supervisor and each time I was disconnected. with all the complaints I have seen about this company from people all over the US, is there a way to sue them as a group?

    Worst place to do business, I ordered an engine, canceled it a few hours later. Took them weeks,…read moresong and dance that the person who handles cancels was out of the office and such. Long story short, I had to file a dispute with my credit card company to get this resolved, they didn't ever acknowledge anything to them. Beware of these people.

    AutoZone - autopartssupplies - Updated May 2026

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