The staff at Firestone Auto Care in Brookfield was amazing. Brandon (store manager) scheduled my appointment knowing I was traveling from afar and was ready at my appointment time to start the auto care. Brandon and his team are subject experts and treated me with respect explaining their diagnosis what needed repair. As a woman I sincerely appreciated this. read more

Ended up with a flat tire late at night in the area and found out that I didn't have a spare tire so had it towed here. Both Bryan and Ronnie were very helpful and explained things well without feeling like I was being talked down to. Probably not the cheapest tires around but for the ease of working with them, well worth it. read more

Sunday afternoon. Parking lot is empty, 2hrs before close. I pulled in and asked if someone could take a look at a piece hanging on underside of front of my Volvo- he wouldn't even come outside to look and simply told me he can't help me. Rude --- I guess danger for drivers isn't one of their considerations. Thanks read more

Flat tire taken care of with in 2-3 hours on a Sunday morning at such short notice This particular location was able to get me in sooner than another location (within this chain) that's about 15 minutes away read more

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I brought my car into this location for them to do diagnostics on my heat and why it wasnt coming out properly. These idiots topped off my oil as "complimentary" to their services. When not needed. And they didn't put the oil plug back on the tank!!!!!!! I was about to trade my car in, and not only did they ruin my chances of doing that. But I had to go into the ER that night for oil fume problems. Once again if you want a job done right. Do not go here or any other Firestone location. To the slaves that work here. And to the corporate asses that run Bridgestone. Go find a job to be proud of. Not screwing people over. Playing with peoples lives. And give it to the people who actually care about their job. Not their to make a cent playing with lives. Once again thanks for the compensation of 300$ of helping destroy my vehicle. Helping me miss work. And playing with my life. Firestone auto; for a place thats been around for a 100+ years. You guys are disgusting and and a absolute joke to society. But you match society well. Make your millions and screw people left and right. Thanks again and taught me another lesson. Never trust anyone out there again. Especially a big name corporation like you disgusting pieces of work. Firestone and Bridgestone Corporate. Hope you end your day horribly knowing you provide for you and your family by screwing people over constantly. read more

I got my car serviced in April with a full inspection. They quoted me almost $6k in work and I was only able to complete $2k of work at the time, which included new front brakes. Well, a week later, all of the sensors in my car are going off like crazy and my brakes are locking up on me while I'm on the freeway. I unfortunately called back yesterday and had to deal with a condescending employee who was certain they did a good job. "Magically", after another inspection, they found something "new" that was broken (wheel bearings) that was NOT on my original quote from last month. I should point out that these wheel bearings were extremely rusted, so this is not something that just started failing within the past month. These parts have been failing for awhile, well before April. If you're so certain you did a good job with the first inspection in April, how are you magically finding new things in such a short amount of time? While some of the service men here are honest/awesome, I believe a few others are continually BS-ing me to force me to shell out more money. Unfortunately... I do not have many options since I'm not a mechanic. I wish I could get my money back. Thanks a lot. UPDATE: Unfortunately, I am now dealing with Firestone Area Manager Patrick Graves, along with Bryan from this store, who want me to come in for a THIRD inspection. Yes...a THIRD. They couldn't do the first two right. I still have lights going off on my car. What makes them think I'd trust them to do this a third time? These people just want to keep screwing me over with their incompetence and I'm so tired of it and I just want my money back after being a victim of their poor mechanic/diagnostic skills. Trying to get in contact with Firestone executives on this matter now. read more

Made an appt online on Saturday to get 4 new tires on Monday morning. Was contacted via text on Sunday and made a follow-up call myself and set up what the pricing was with all applicable discounts. Went in Monday morning and spoke with Brian and everything was simple from there. I dropped it off and told them I'd be busy most of the day so there was no hurry. Got a call about 3 hours later that I was all good to go and picked it up from Brian about 45 minutes later after going out with my daughter and taking up some of Brian's ideas on what to do to kill the time that day. Great service, very satisfied! read more

Scheduled an appointment for 12PM for a simple oil change. Online quote was $70 for full synthetic. Show up on time to my appointment and they say the techs go on lunch at noon so they won't even be starting work for another hour (why schedule me for noon then?) so now I have to spend an additional $20 on Ubers there and back because it's 3 hours until they finish my oil change. Get back and they charge me $100. I show them my appointment scheduling receipt that shows $70 and they say that it didn't include some unspecified "fees". They then have the audacity to claim my car needs an additional $1500 worth of BS repairs that I know are not needed. One of them was a new battery even though I just replaced my battery this week. Dishonest and unprofessional from start to end. 0 integrity and their only goal is to take advantage of naive customers and milk every last dollar out of you. read more

told me I needed all new tires when I only needed a nail patch. went to a shop down the street and they did just that and said it would hold for quite some time. bunch of scammers here. don't bring your vehicle here. read more

Heads up, if you need services done on your car, avoid the Firestone in Brookfield (by Brookfield Square) at all costs. They misdiagnosed my car multiple times and cost me thousands on a repair that ended up only costing me $20 at a mom and pop shop. I contacted them a week ago and they told me to get my car inspected through another shop if I was so certain they messed up. When I did just that and responded back to them with the findings from the mom and pop shop I went to (which like I said above, only cost me $20 to fix), they stopped responding completely and I got this message below from customer service when I reached back out for an update. So in short, they misdiagnosed my car, told me to get proof, I got proof, and now they ghosted me. Sleazebags. From original post on Facebook from one of my friends. They continued to message her after the fact stating she "should take it up with police/insurance" and proceeded to tell her "to have a wonderful day". I don't know anyone who could have a wonderful day when they are missing out on their daily endeavors when they are taking their vechile to a company of the stature to have items fixed or replaced and not have it completed along with paying for said business. read more

Needed to get my car in for an oil change and winter tire swap out, every where else I called had a 2 week wait due to Covid, lack of employees, these guys got me in within a few days of my request. They were super helpful, I dropped it off, they called with updates and it was done on time. No complaints. read more

I never go to firestone I found out years ago how they're service is especially this location.

Easy. That's what we are looking for when we have to take our cars into a shop for new tires. The folks here were professional, polite and explained the process in detail. Jeremiah (I believe his name was) was great from the moment I called in through the pick up. All of this was done in one afternoon. read more

Avoid this Firestone Auto Care location if there is any other place you can get your car serviced. I brought my Volvo in for a front-back tire rotation and to have Firestone check my brakes, rotors, and pads. My back brakes were grinding, and I suspected that my pads had given out. Without clearing the diagnosis and service order with me, Firestone began a more expensive rotor replacement. I had no opportunity to ask questions and inquire about why a (cheaper) rotor resurfacing couldn't be performed. Second, despite an appointment, Firestone kept the car for 3 1/2 hours to do a rotor replacement that only takes about 60 to 90 minutes. In other words, they dropped my car to the bottom of the priority list for no better reason than that they felt like it. Finally, I discovered after I returned home that the tire rotation was never performed. So...in summary...I got ripped off...twice, and treated like mine was the least important job that they had to do that day. Addendum (29 July): I discovered about a week ago, that Firestone also failed to re-install the covers for my lug nuts. So I got ripped off by these bozos three times! read more

I have a sports car that twice a year (summer--winter, winter--summer) needs the tires swapped out. They are always professional and do a great job. I bought the original Blizzak tires from Firestone, and the swapping (tires are mounted on different set of wheels) is effortless. The first time I needed the tires mounted on new wheels they also did a great job. I once made the mistake of doing this in the Brown Deer location and that was a mistake. They over inflated the tires. Brookfield location was worth the drive. Highly recommended. read more

Totally RUDE! Called on July 16th at 5:30pm Called to get an appt for the $10 inspection. Its listed what they chk and each inspection has to follow the guidelines on what to check. A girl Answered and kept trying to upsell me on a $99 inspection ?? Why would I pay $99 to be hooked up to the digital machine when its free at every auto parts store?? She kept asking me over and over again to basically harassment "tell me whats going on" "we need to know whats going on" "I need to know whats happening with your car" I kept telling her to nauseam ""I DONT KNOW!!!" Jesus, AGAIN "I DONT KNOW!!!!" I finally shouted again for the 100th time "I DONT JNOW" She hung up on me as that is always proper customer service Called back - a very polite younger man answered and the same thing Over and over and over again " tell is whats wrong with it!" Finally again ""I dont know!!!!!!" And he hung up on me So here the gist people Most women dont know Your inspection is itemized - do the itemized inspection and that ALL I want done !! Thats your job but instead your phone people got pissed that I had no idea what is wrong. i wven told the guy my dad said to get it chked out - I dont know why or what is wrong or if anything is wrong - thats YOUR job NOT mine !! Calling corporate in the morning as clearly yet another shotty customer service Biz in WI Ewwwwww Gross Whats really hilarious is I called another Firestone was booked in 3 min and zero questions as to what was wrong - I was not up selled to the higher $99 price and was booked for my $10 inspection. I ended up telling the lady what happened at Moorland and she said - "They are NOT required to take that info To book the apt and isnt that why you are coming to us, to tell you??" Why YES, exactly - Thank You Dont go to the Moorland store unless you like being a paying customer who cant get a paid apt and doesnt like getting hung up on by employees who job it is to LISTEN TO THE CUSTOMER!!!! read more

We have been coming here for years. Great customer service and always very timely, especially when you make an appointment for service. Very reliable and trustworthy with repairs. read more

I was hearing a thumping noise and was worried about the tire on my car- I got a same day appointment but also called upon their opening and the manager, Brandon said that they were pretty full for the morning but to come by to squeeze me in to possibly diagnose the problem- I did so and discovered it was minor and helped me on the spot! Made my day and very grateful for Teresa and Brandon's kindness! Thank you! So Much!!! read more

We went in on Labor Day weekend when most places would be closed, and the entire staff couldn't have been more friendly, informative, and competent. They provided excellent customer service and finished the job quickly. Highly recommend. read more

Well they're not bad, they're just super slow. I'm sitting here 36 minutes after my scheduled appointment time, there's 2 licensed mechanics at the advisor desks talking/on their phones and they haven't even moved my car. I'm only here for them to put tires on... what the hell is taking so long? There is 1 other person here. read more

Exceptional knowledge and customer service provided by Bryan. This is the best place we've taken our truck to in a long time. We were taken care of as soon as we arrived, kept up to speed on what was being done with the truck, and were able to get out in under and hour. Everyone was wearing masks and following social distancing recommendations. Very clean and well run shop!! We will definitely be back!! read more

I was thankful to get in for the tires. I wouldn't recommend paying the vehicle inspection, they only check the typical wipers, air filter and brakes which are all free to check anyway per their website. I specifically knew I had a leak but was told everything was good. The tires were a great deal which I appreciate,. read more

My car had an appointment early in the morning and they said it would be done in about an hour. that hour turned into another hour which then turned into 3 more hours of waiting. meanwhile, i have placed to be and i missed 2 appointments because of their lack of communication and timely manner. read more

If I could give zero stars I definitely give zero stars how long does it take you to change an oil not to mention patch a tire it doesn't take over a hour n a half .. specially to be scheduled at 8:30 and if so maybe you should get new employees. Just a thought read more

I am a satisfied, loyal customer. Been going to this location for many years, Both Bryan and Brandon have always treated me with care and respect. I have scheduled my routine maintenance online and needed to walk in with unexpected issues. The work is done right the first time. They let me know about things I should keep an eye on and possibly schedule appointments for in the future. read more

I was driving back to Chicago and got a large screw in my tire. The great crew there had me in/out in no time! Very nice employees and I would highly recommend stopping by if you need any auto work done. read more

My daughter goes to school in the area and had brake problems. We use a Firestone in our area so we found the closest Firestone to her which was the Brookfield location. I spoke to Brian and he was extremely helpful. He got her car in right away, found the broken brake line and looked over the rest of the car to make sure there were no other problems. I would tell my daughter to take her car here anytime she has problems while she is away from home. They treated me with the same level of service I get from the guys I have been bringing my cars to for 15+ years and I know the job was done right. read more

If I could write zero stars I would. I brought my car in to fix my tires they got me new tires put on and a new battery. The next day my new tire went flat because they put it on wrong and now a week later my battery is loose and they blamed it on me... telling me I have to go to a dealership to pay for new parts. Do not go here I promise you it's not worth your money or energy. Go anywhere else. Across the street there is f & f tire and they will take care of you better. read more

Staff is friendly and helpful. They had my tires in stock and installed them in no time.

Amazing service! On a road trip and brakes needed repair. Got me in first thing and repaired on a busy Saturday. Thank you Brian for all your help! read more

Went in to replace a tire valve, and the staff and service were fantastic! Finding informative, efficient, and honest service can be difficult, so I highly recommend this Firestone location! read more

No reason not to like them. They were polite, quick, and made sure i knew what was going on. I'm likely not going to ever be in the area again but if for some reason I am and need an oil change, i would definitely just go straight here. Only reason it's not 5 stars is because i have nothing to compare it to nor can i comment on consistency. Give em a go for sure though! read more

Good for the basics, although anything other than an oil change is pretty pricey. I work within walking distance, so I drop one of my cars off at 7am, and pick it up at noon. Their $29.99 oil change/tire rotation special (that seems to be ALL THE TIME) is a great deal. They are rather expensive if your car (like my Prius) needs full synthetic: $65.99 after taxes/fees/etc. And they will ALWAYS try to sell you something else, cabin filter, "you need new struts", "you should really get new tires, you know." I usually just thank them for bringing it to my attention, and go about my merry way. read more

I signed up for the 6 months no payment option at last service. It's a pain to deal with. You are unable to setup auto payments over the phone. Have to manually schedule all payments. Received late fee despite logging in to pay on the first. Paperwork on the front reads 04/01/19 due date. On the back in small print the payment MUST be made before 5 pm EST. There is no * or any type of "Turn over for more info" by the due date. Clearly the statement reads the 1st on the front. NOT the 1st before 5 p.m. Called in and forced to wait 10 minutes before it will push through to a rep. Told even though I am logged in on the payment screen on the first I will be charged a late fee. The website won't let you pick the first as payment date if past 5 pm. People on the phone have trouble with English. Are rude and simply say its the terms and conditions you agreed to. Send me an invoice for the 1st and I'll pay it. Didn't realize I had to turn it over, get a magnifying glass and see the specific time of day it's due. I will no longer be taking my car for repairs to Tires plus or any affiliated locations like Firestone. I didn't expect deliberate deceit when signing up for a 6 month promotional. Shame on all of you. read more

Everyone in the shop is extremely friendly and very helpful! My tires were put on and my car was done in such a short time! Thank you Bryan for everything! I will be back! read more

Tom was extremely knowledgeable and helped me and my girlfriend with our maintenance for both of our vehicles. Would recommend firestone and Tom to all my friends and family!! read more

Incredible service. The employees applied coupons to the services I needed to give me the lowest price, without me even asking! I was a longtime customer years ago, moved out of town for several years, and came back here as soon as I moved back. Same amazing service as I was given years ago! read more

Had a noon appointment when I arrived they informed me it was not at noon but at 1. Bryan one of the techs went out of his way to push me thru and had me out of there within 45 min amazing customer service. read more

I've been getting my oil changed here for a few years now and I am always pleased with the service, timeliness, and have never had a problem. Highly recommend. read more

Very happy with my experience from beginning to end :) I came in with my Volkswagen Jetta and needed all four tires replaced . I did not have a appointment and they said that was fine , I didn't need one . He explained to me all my tire options - There are 3 levels you can choose from . You can also do all season or winter tires . They range from standard , to the best ! I asked if they had any holiday sales going on , and to my luck they were! They had 80,000 mile tires, which were normally in the best level category , on sale for mid level pricing ! I gave him my keys and he said it would be about 40min to a hour . They have a huge waiting room . I decided to grab some food and do some Christmas shopping ! Another perk, this place is located rite next to Brookfield square ! He said my tires looked like I had a alignment issue but he would call me during the appointment to let me know for sure . If I did need it realigned it would be either $150 , the sale price while getting tires replaced , for a lifetime warranty of realignment in the future or $86 for a one time fix ! Turns out it was fine ! All said and done it was about $653 for awesome tires and the labor ! They do a courtesy check as well. He was not pushy with anything and did not try to upgrade me or sell me on things I didn't need . I thought for sure he was going to call me and say I needed the realignment , but he was up front and said it looked good ! Best car customer service I've ever received . Another awesome perk - I have a warranty for the tires , for their full tire life ... Which means up to 80,000 miles ! I can take it into any Firestone or tires plus, around the country , for a free repair or replacement . They can check the levels and even just put air in it if that's all you need . He said to go in around every 5,000 miles for a free tire rotation ! I'll be coming here for more car care needs ! Highly recommend ! read more