My new location for all my auto parts needs! Moved about a year ago and needed wipers. The lovely…read morelady behind the counter assisted me with kindness and professionalism. Elyssa (I apologize if I spelled it wrong) is my new go-to! She is an example of phenomenal customer service. And I think I need brakes soon, I'll be sure to ask for her for assistance with brake pads and such.

My first two batteries I bought here, the workers were great. On Thursday, June 5, I went back…read morebecause my battery was not working correctly. I asked the lady at the counter if she could check the battery. She seemed put out but did come out to check. She didn't know how to check it and said they could check it but I would have to wait 3 to 4 hours. There was another worker and no one else in the store. She was also very rude. She told me that I could go to another store and they could help me. I did and they were very helpful and cordial plus they replaced the battery, no questions asked. I will not do business with this store again.

Alright so I am a mechanic and I shop here literally almost every day on the commercial side of the…read morethings and the customer service there is amazing with the dudes in the back Larry and Jr. They make going there looking for parts the highlight of my days, the delivery drivers are also great they all have a great personality but the new manager that runs things there his name is Roberto I believe? Is an actual pain in the ass to these folks. The dude likes to get disrespectful pretty quickly when his "team" don't do shit asap or as he told me "the way I want things done" so in other words not the right way. Not only that but the workers there get shit DONE idgaf what he says lmfao I have seen many, many, many times on extreme busy days how Larry and Jr clear out the area full with customers while receiving calls for parts all at once. And whenever I end up with the manager on the phone asking him for parts I end up getting them wrong lmaooo. I was there when he talked to one of his drivers disrespectfully in front of me and other employees there and the issue isn't with the staff it's him. Other than that this Oreilys has ALWAYS been my "Go to" spot and the prices aren't too bad.

After many people told me to go to orielys because they will take my check engine light off no…read morecharge I called Sunday to see if they can do that and the guy on the phone Said yes. So Monday I decided to go but before I got in my car I called again and asked the same question and the gentleman said yes again and they weren't busy. I told him I'd be there in 10 mins. Well I arrived and all employees were just hanging out on their phone. So as I walked in I said oh good mom of you are busy to help me. And I asked who I just talked to on the phone about getting my check engine light off? no one admitted to it and the oldest guy standing there said oh we can't do that. Because they aren't reliable if anything was wrong. I told them I've scan my scan cat already I just need a smog test but first need that light off. No one helped me and I was denied they do that service. EVEN THOUGH I CAllED BEFORE ARRIVING AND SUNDAY. I don't know if that older man was the manger or what. But no wonder why the place had no costumers. I'm Going to try again tomorrow and see if the story changes

This shop referred me out to a European car repair shop because Ramsey was not able to properly…read morediagnose my Volkswagen. They didn't even try they just referred me out. So I called triple A and had them tow it (less than 4 miles) to the new shop. Anyway, unbenounced to me, they told the new shop that I didn't pay for repairs done at their shop that they did on my car. If that was the case why did they give me my car back without payment and then refer me to this new shop? And even if i didn't, why would you tell the new shop? So they can overcharge me and get them a cut? I don't know. It's just weird and unprofessional.

2019 took my car to fix the ac and I am very pleased with their work. Great customer service and…read moregood price.

Was able to get an inexpensive spare tire for my jeep hugely helpful…read moreSaved me in a pinch

Bought a battery a while back. They didn't mark it. Tried returning it and they said they looked at…read morethe cameras and they did mark it according to them even though they didn't. Made me waste an hour for nothing.

DO NOT BUY!!! Will not refund my money. Bought Koni yellows,…read moreback in July of last year. They said it would take 4-6 weeks to ship out. Waited 4-6 weeks, and nothing was shipped, asked again said they were still out of stock. Once November rolled around, I decided to request a refund and cancel my order. Nov 7, 2024, they said my request would be cancelled/refunded. Nothing. Followed up January 22, 2025, still no response. Scummy.

I wish I could give these guys a negative rating. I'm considering taking further action with the…read moreBBB. I've tried and tried to contact them 8 times today. NO ANSWER, leave voicemails, NO CALL BACK, send emails, NO REPLY. How are these clowns still in business? Their inventory is off, they give you a 45 day wait time, when you ask to cancel, they ask "ARE YOU SURE YOU WANT TO CANCEL?" Umm YES IM SURE IF I WANTED TO WAIT 45days for something I'd just have it custom made (even that, only takes 5 days + 5days to ship, if you live in CA there is places that can make things happen in 2 days) this is going out to_________________ Jeff Wong 9299 W Olive Ave STE 206 Peoria, AZ 85345 PH: 818-888-8904 x3491 Fax: 818-369-6868 Read your EMAILS AND GET BACK TO ME

They have thee WORST customer service. My fiancé place an online order earlier in the day due to…read moreuse heading up north to clear out some bush on our land. A $60 worth of items and all was cancelled due to them not having a stupid funnel. They cancelled the order. So we are in the store and they started pulling everything again and forget they didn't have a funnel so they cancelled it AGAIN. Called customer care and they didn't seem to give a damn. So now our funds are held up waiting to be to be refunded so had to outta pocket AGAIN for everything but the funnel. Let just say your company just lost a family of customers

Opened up early to get my daughter on the road back to California. Thank you very much.read more

Manager Leo Delacruz, is the epitome of Customer excellence and caring about his customers. Willing…read moreto spend time to help diagnose and resolve problems with my truck hands on and all. Thank you again sir!

I couldn't be happier with the help, kindness and compassion I received this morning from the store…read moremanager Leo. I had an issue that needed attention and prevented me from driving for safety reasons. In 10 minutes I was back on the road safely because Leo went above and beyond in his job duties. The hospitality I got from a mechanic store was superb! Thank you!

it was during hot summer.. 110? or 112 degrees weather.. my battery died.. i managed to jump start…read morethe car and made it to autozone.. i knew my battery needed to be replaced.. i asked one of the staff i needed a new battery.. he said, not a problem.. after paying for it.. he offered to install the battery for me.. i was like.. "wow! you sure? you know it is really hot outside.. and under my hood is even hotter!" he replied with smile.. not a problem.. took him 5 minutes.. done! i was so impressed that.. i gave him $5 tip.. now that's a service!!

the lady working at 7am on 5/22/25 was literally so unhelpful. I bought a part that I no longer…read moreneed and wanted to do a return. I used Apple Pay to pay for this product. So when I went back to the store to return it, I always am allowed to use tap to pay as a return method as well because it is the same card. She made me feel like a thief, and I just stole this part to return for money or she was just lazy and didn't wanna try. drove out of my way to grand & they helped me perfectly