Mr. Victor welcomed me in. very respectful and fully paid attention to my needs. Military get 10% discounts there was no beating around the bush. I told him what I needed, and he gave me couple of options. Purchase some oil and window cleaner which he put in for me but not my oil. However, he did provide a spout so I didn't splash everywhere. Thank You Sir! my car hood was very hot. He opened it and he closed it for me so I wouldn't burn my fingers. definitely suggest this AutoZone very friendly staff. read more

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I've been an AutoZone customer for many years and have spent thousands of dollars, but this experience was enough to lose my business. My battery failed less than two weeks after the warranty expired. It's only about three years old, and while I understand that technically the warranty had ended, the manager had the discretion to make an exception. She chose not to. What bothered me most wasn't even the decision, it was the complete lack of empathy or interest in keeping a customer. There was no attempt to help, no alternative offered, and no sense that losing my business mattered. I was simply wished "the best of luck." O'Reilly Auto Parts is literally right across the street, and they seem to place a much higher value on customer service and customer retention. That's where I'll be taking my business moving forward. Policies are policies, but great companies understand that sometimes taking care of a customer, especially when they're less than two weeks outside a warranty, is worth more than the cost of a battery. Apparently, AutoZone can afford to lose customers. They lost this one. read more

Abigail at this location was incredible. She immediately greeted me upon entry, helped me find the best wipers for my car, showed me how to put them on and then when I couldn't put them on....even helped me to put them on. I don't normally comment on customer service because I rarely see it nowadays. She displayed excellence and professionalism as well as initiative and follow through which is so rare nowadays. Great work Abigail. You are a true asset to the company!! read more

John Jake and Toby gave amazing service today. I always recommend this business and they are my go to store for auto parts

Tobie was extremely helpful and kind!! Very knowledgeable on all of our questions and concerns. Made us feel welcomed and comfortable to ask all of our questions. Thank you Tobie! read more

Great experience John was super helpful and went above and beyond finding a part for me that would have otherwise been impossible for me on my own to find thank you! read more

if i could give zero stars i would! this used to be my go-to place for 15 years but now lazy john watkins works there and is extremely rude, condescending, and unprofessional! how do these people keep their jobs? do not go here! horrible customer service! and they don't care! take your business elsewhere! read more

No I been coming to this AutoZone store since it was opened in Gilbert years ago. I have lived here 33 years in Gilbert a 1/2 mile away. I came into the store today and purchased three cans of injectors cleaner and several types of sponges . I got to deal with Kenny at the counter and it like he was in another world to me. I had to hold up the bar code to him so he could ring my items up. After I paid he stood there for some reason. I asked him if he could Put them in a Bag as most people would think that would be normal for several items that would be a little hard carrying out to my truck. He stood there for a while and walked very slowly to the other side of the store to get a bag. I just got tired of waiting for him and just walked out the store. I dropped one of my can of cleaner before I got to my truck. I would not recommend this location due to this person without any regard to doing his job. The last thing was that he laughed when I asked him why I have to ask for a bag and how he was very unprofessional with me. I don't need to take pictures of my items I purchased but I can give a receipt if needed but I don't think it's would help this issue. read more

Came to get new headlight bulb for my car here because I know that they ensure finding the correct one in their database and will help you retrieve it from the shelves. Also I needed new wiper blades in which they can find the right size for your make and model of car in their computer. One thing I did not expect was to get service that was above and beyond. The associate offered to install the bulb and the wiper blades and even threw in some washer fluid for free. This was pretty helpful because I didn't feel like getting down and dirty at the moment because installing bulbs and blades are kind of a nuisance. Some parts may be cheaper online but knowing I get exemplary service is worth a few extra bucks. read more

Had a great experience at this AutoZone! I purchased a battery, and the tech was unable to install it. I'm happy that he admitted he couldn't install it, as opposed to disconnecting a bunch of wires and not knowing how to replace. I had my battery installed somewhere else, and came back to return the core. The store manager was there and super friendly. I will travel further to this location in the future due to larger selection and more friendly staff, as this is not the case with the location closest to me. read more

Frank S, thank you so much for your kindness tonight. I stopped to purchase a new brake light, and on his way out of the store, I asked Frank if he would mind standing behind my car to let me know if the new brake light was working. Frank double checked, and I wasn't able to get the light working, so he helped me reinsert the light and make sure that it was functioning properly. Your kindness meant the world to me. Thank you so much for being such a nice human being. read more

I went in to ask someone if they could help me with a diagnostic check and as soon as i walk in David, who was busy with a project, said, hi, what can I help you with today. I couldn't believe how quick he was on greeting me. He helped me right away and i was on my way. great customer service. I will definitely go back for any auto needs. Thanks! read more

I went to this AutoZone to get a fuse. I wasn't sure of which fuse I needed. When I told David that I would have to try and find someone to pull out the old fuse because it was very hard for me to get out with my age. He quickly volunteered to change the fuse for me. This was not an easy task since it was under the driver side Dashboard I have to say I was extremely impressed with David and his help. Thank you David for your help. read more

This location has an O'Reilys right across the street from its location. You can clearly see the difference by the amount of cars that are here and not at the other place. Friendly staff and great deals. Pro Tip: Sign up for their rewards program. If you are like me, and change your oil yourself, then this adds up quick. I just used my rewards today and got $20 off just for doing my normal purchases. read more

Thanks to Isodoro this morning for getting me and my 6 month old in and out quickly with a battery change! We'll be back to this location for any car needs we have in the future! read more

went in yesterday to get new wiper blades put on. the mechanic noticed that the bolt was loose and went above and beyond to make sure it was fixed correctly so it wouldn't jump anymore. Thank you Ricky D for the great service will definitely be back. read more

I love this place. People like luis rivera. He went above and beyond to help me. This is why i continue to shop here instead of other places read more

I bought a battery from there. They did not give me a receipt. They were supposed to send the receipt by email. It never came. I checked my spam, trash, and regular folders. Nowhere to be found. Called the store. They said they could not do anything and if i needed a receipt I have to go back. The manager was of no help. Finally I could get the receipt by contacting the company over chat. The store, especially the manager should have been more helpful. The battery worked like a charm. Changing from one star to two stars. read more

I went in to have my battery checked on Sunday and DENIS helped me. He was so helpful & made my experience stress free. He made it to where I didn't even mind being there. He explained my process & wouldn't let me help him at all with the battery! This isn't even my location but I think it will be in the future! Denis is a great asset to this company! I've been in the service industry for over 25 years & I know Great Service when I get it! Well done sir. read more

After coming in for a battery replacement, my car was left with a broken alternator and other electrical problems. This was the fault of Auto Zone and they admitted this - they put in the wrong battery for my car after mistakenly grabbing the wrong one from the shelf. They suggested I take my car to the auto shop across the street which is where it was determined that the alternator was bad. The mechanic told me not to drive it home, so my husband had to leave work to pick up my kids and I. After speaking with the associate who installed the battery (who then spoke to the store manager), they are unwilling to refund my money for the battery and also denied my request to be reimbursed for a rental car! So to recap - I have no car to drive (which has ruined our weekend camping plans) and Auto Zone doesn't really care that they've left me high and dry. They feel that reimbursing me for the cost to fix it is enough. HARDLY!! I can't believe a company of this size would treat a customer like this! I will never give them my business. read more

great service thankyou for helping me find the right parts , i was in a pickle and you guys took the time to explain everything

There is a gentlemen there named Richard who asked me what I was in for today and I told him battery blah blah blah. He said let's go and popped the hood and right when he was going to test it he right away noticed the cables were loose and needed to be tightened. I thought my battery was dead ACCORDING TO BREAK MASTERS on chandler blvd and Dobson. I bought my battery from autozone in October 2016. So Richard tightened it up, had a few laughs tested it 100%. Very happy and quick. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Gilbert, Arizona

Justo was so nice and helpful! I was so stressed out because my car was saying low oil with my kid and dog in the car. I asked if he could put a quart of oil in my car because I had no idea how and he did it without hesitation and a smile on his face!!! What an angel. Thank you Justo!!!! read more

My Battery died on my C230 & went to Autozone...Johnnie took care of me & my battery in a fast, polite & professional manner!! AutoZone earned my business forever!! read more

While I was out of town, I asked my roomie to check on my car and start/run every once in a while. Last time I had it serviced for oil change, car shop said it would eventually need a new battery. The car shop quoted me 225 for replacement which came with warranty, but because I was leaving in a few wks to go out of town for couple months I declined and figured I could just handle when I got back. BIG MISTAKE. Car wouldn't start one day while I was away, so my roomie offered to go to autozone for replacement and would swap out for me. Price for battery was 210. Even after he swapped out he was having issue starting until it was just dead. When I got back I had it towed to shop, and found out not only was the battery a faulty one, but I also needed fuel pump replaced. Shop said they had trouble with battery and had to charge up several times, and believed it had a bad cell. They suggested I go back to Autozone for replacement, since it was still less than 90days and was under warranty. While they replaced fuel pump , I had to go out of town again so didn't pick up car immediately from the shop when ready. It was almost midnight when I got back into town, and I just went straight to shop to pick up car. It started up bc I think shop had charged for me, and I went home. 1.5 days later I go to start and again (dead). A neighbor helped me jumped, I let it run for a lil, and I went straight to Autozone. When I went to Autozone they refused to replace b/c technically it "passed" their machine's test on arrival. I called the shop for advice, and they said of course it would pass the test bc my alternator and drive there (and I left running while inside Autozone btw) gave it enough charge to do so, and I would have to wait for it to run down again. The autozone kid even looked at date as was like "yeah, bc it still so new and past the test I can't give you replacement." Even after I told him that car shop across street had issues with it, and they had to charge it themselves a few times. Not to mention I had to get a jump that morning, and my roomie also had to jump once a few days after replacement. Kid said "nope, sorry." I was so over it, I said "ok thank you." I then drove to car shop (mind you I had only turned off my car for a brief moment per the kid's request) and just asked them to take it out and replace with battery /warranty I should have gotten in the first place. I learned a lesson that day, an expensive one, but now I know. Shop replaced, and my car hasn't had a problem since. And even if it did, I know the car shop wouldn't give me some lip service about technicality's and would actually warranty the battery and the work at no cost. I hate autozone in Arizona now. I wouldn't even waste money on a wiper. Next! read more

0/10 Manager didn't seem like he knew what he was doing walked in to get a swap on my battery because i have a WARRANTY I got told that I need to get it charge then he saw it was 3 years old then he said we were WASTING OUR TIME by having it changed when i said i had a WARRANTY from the start everything was So unnecessary read more

Friendly, helpful & fast service. Cary is an asset to this store and took care of me like I was family. He changed out my battery faster than anyone else has in any other car I have owned. I was impressed as I had been to 2 other locations and they wouldn't help me because their computer system said it would take 30 minutes to change out the battery and I don't think it took him more than 15 minutes. Cary's history, knowledge & background in autos made it a quick & efficient swap and I was so happy to have had him helping me. Thank you! read more

Usually autozone helps me out or let's me try the part in store to see if it fixes my problem but not today. I went in to check my battery for my key fob so the lady threw my battery away immediately not even checking if it's bad and then put in a "new" battery that DID NOT work and made me pay for it since she threw mine out, even though it didn't work. Then told me I will have to go to the dealership and spend $200+ ... so I went to ace hardware.. they gave me a new battery and fixed my key fob... autozone ripped me off and then tried to rip me off more ... pissed read more

Great service from the staff. Didn't have enough oil on hand tho for a standard oil change. My flavor & all. I appreciate the military discount, especially when I have to go to another location.... read more

I cannot say enough good things about AutoZone! This one in particular has always been very helpful. Yesterday Ishmel helped me and my husband by saving us money (it was just the battery, whew!). Not only did he charge the battery for us for free, but ran checks on the starter, alternator, etc... for free as well. What amazing customer service. Ishmel was so helpful, we will definitely be back! read more

I usually go to this AutoZone for little things, been fortunate that I have not had to replace anything major. Well today I woke up to a dead battery, I jumped my car and headed to AutoZone at 7:30 when they open. Both gentleman were helpful. I purchased a battery and Ryan was awesome, I am a capable man but a little help is always nice. He actually took the lead and did it for me!Replacing a battery in a BMW is different than most and is in the trunk under the spare. I did not even know where the battery was until I googled it haha. I really appreciate the help and extra care. You guys rock and I will continue to go there for all my car needs! read more

Great help from Steve with our windshield wipers. Good advice and he even installed the in a few minutes.

The service I received here today was impeccable. Everyone was friendly and helpful, and they were careful with my car when they put the battery in. Shawn gold really knows and understands cars! He was very approachable and patient with my questions. It was a pleasure to come to AutoZone today, I definitely will be back! read more