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    Arrant Audio

    Arrant Audio

    (8 reviews)

    It's almost comical that these people continue to operate a business, albeit, not a legitimate one,…read morein my opinion. I have had the unfortunate experience of working with them for 3 years until finally switching. To start, read all of the other reviews, including the reviews that are "not recommended". This should give you some validity of at least two things: 1. Several people have left this business due to, what I would consider, the worst customer service I can remember (mostly in reference to the woman, Linda, behind the counter). 2. They are flaky on their knowledge and prices. Initially, when I came into this business, my experience was very similar to what could be considered a bad experience at the DMV. Employees have no real interest in their job, and seem to be annoyed with what are probably common questions. After completing my installation, I had a few questions. When I proceeded to ask a question, Linda proceeded to talk over me, in her standard form. Her response was "You weren't listening". At this point, I became a little frustrated. I don't believe she had answered my question, and even so, this is not prison and I am a paying customer. For the next few years, I just continued to put in effort on my part just to keep a good rapport with them, as silly as it is to have to put in effort to make a business you are patronizing happy when they are, in general, rude and condescending (as another user writes). I show up for my appointments, pay my fees, and be on my way. One time, I had my handset reset it's timer, for no known reason. These situations are where you are really going to lose out by choosing to do business here. I called and explained my situation. After coming in, it was determined that their equipment had run out of storage, costing me a day off work and a trip to their shop. Ultimately, it was a tolerable experience, which could have been handled better, but nothing egregious other than Linda's foul demeanor, which I had grown somewhat used to by this point. My final interaction with this business involved another incident where I needed support. After returning from a trip to Hawaii, I entered my vehicle and attempted to activate my handset. The unit had indicated "No Base". I called up the shop and reached Linda. I explained my situation, in which she replied "Your battery is dead". I went on to explain that all of my accessories were working without issue. In the middle of this explanation, in true Linda form, she began talking to me, as if I were a child, right over my conversation. "Your battery is dead or the is something wrong with your vehicle." I have become frustrated with the service. I am not speaking offensively, but I am no longer being a patient and nice person. I said I would hook up my battery charger to the car and call back if I was still having issues. She asked me my name and hung up before I could realize it. I charged my vehicle for 20 mins. After calling back, she states, if the battery gets low, I may need to disconnect the battery and reconnect it to reset it, or tow the vehicle in. I gave her some frustrated advice on the level of support and service I was receiving before hanging up. I do her recommended action, which solved my issue, and my vehicle started up without any problems. At this point, I can't stress the level of utterly horrifying service I have experienced. I make a call back, this time talking to Curtis (who I have generally gotten along with in the past). I explain to him that my issue was resolved, but I would like to schedule a removal, as I have no interest in continuing with their services, as it is a risk and I have been highly offended. Ultimately, when I came in to have my interlock removed, I was told that he had listened to the recordings of the phone conversation and that I was "pretty rude" and that he "didn't have to do business with me". I was clear that we had a difference in opinion, and he went on to state that he didn't even have to remove it, and could send me up to Lynnwood to have it removed (after I already showed up to a scheduled meeting). He ultimately agreed to remove it, and charged me an additional $50 dollar fee for removal, next to the $0 standard fee for removal. He proceeded to show me a load test of my battery, which was in the "warn" and not important to this situation, but clearly proved nothing, given that the vehicle is not under a starting load of hundreds of amps when using the equipment, and still starts without issue. He says he's glad to see me go. I don't like to trash talk, but this is a trash company, run by trash people. Save yourself 5 minutes starting your vehicle, a monthly trip, and a monumental headache by choosing a different provider. The previous reviews should prove my story credible. Looking forward to my "review" that Curtis promised to give me after indicating I would speak my opinion in this public forum. Idiot. Cheers!

    Linda and Curtis are great at what they do. Linda is very experienced interlock compliance and…read moreinformation. Curtis is probably the most skilled interlock technician in the state.

    Foss Audio & Tint

    Foss Audio & Tint

    (85 reviews)

    $$

    I would recommend Foss Audio in Kent a 10 out of 10! The customer service & installation I received…read morefrom Austin exceeded my expectations. I feel he went above and beyond to help me with all my issues I was having in my vehicle. Fixed it right up! I will definitely be returning. Thank u

    I paid a premium price for a 360 dash cam with parking monitoring and grill lighting, and what I…read moregot was half-working installs and straight-up incompetence. The dash cam powers on, but the parking monitoring clearly doesn't work. The lighting install was even worse. I was told I must have a "short" in my running lights. When I brought the vehicle back, I showed them exactly what was happening: press the brake, the running lights turn on; release the brake, they turn off. That is NOT normal. The installer literally said, "I've never seen that before," which is wild coming from someone whose job is wiring vehicles. His "fix"? Tie everything into the blinker module and call it good. When I questioned it, he offered to wire the lights so they're always on--completely defeating the purpose of how these lights are designed to function. All I asked for was simple: when the headlights are on, the amber lights should be on. Instead of fixing it, he accused me of giving "three different stories" and talked to me like I didn't know what I was saying. That's insulting and unprofessional. When I asked if this was the best they could do, the answer was basically, "different people wire things differently." Translation: we don't know how to fix it. I finally walked out because it was clear they weren't interested in doing the job correctly--just getting paid. Overpriced, sloppy work, zero accountability, and disrespectful service. I will never return to Foss Audio and strongly recommend taking your money literally anywhere else.

    AutoTech2U - autorepair - Updated May 2026

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