It's almost comical that these people continue to operate a business, albeit, not a legitimate one, in my opinion. I have had the unfortunate experience of working with them for 3 years until finally switching.
To start, read all of the other reviews, including the reviews that are "not recommended". This should give you some validity of at least two things: 1. Several people have left this business due to, what I would consider, the worst customer service I can remember (mostly in reference to the woman, Linda, behind the counter). 2. They are flaky on their knowledge and prices.
Initially, when I came into this business, my experience was very similar to what could be considered a bad experience at the DMV. Employees have no real interest in their job, and seem to be annoyed with what are probably common questions. After completing my installation, I had a few questions. When I proceeded to ask a question, Linda proceeded to talk over me, in her standard form. Her response was "You weren't listening". At this point, I became a little frustrated. I don't believe she had answered my question, and even so, this is not prison and I am a paying customer.
For the next few years, I just continued to put in effort on my part just to keep a good rapport with them, as silly as it is to have to put in effort to make a business you are patronizing happy when they are, in general, rude and condescending (as another user writes). I show up for my appointments, pay my fees, and be on my way.
One time, I had my handset reset it's timer, for no known reason. These situations are where you are really going to lose out by choosing to do business here. I called and explained my situation. After coming in, it was determined that their equipment had run out of storage, costing me a day off work and a trip to their shop. Ultimately, it was a tolerable experience, which could have been handled better, but nothing egregious other than Linda's foul demeanor, which I had grown somewhat used to by this point.
My final interaction with this business involved another incident where I needed support. After returning from a trip to Hawaii, I entered my vehicle and attempted to activate my handset. The unit had indicated "No Base". I called up the shop and reached Linda. I explained my situation, in which she replied "Your battery is dead". I went on to explain that all of my accessories were working without issue. In the middle of this explanation, in true Linda form, she began talking to me, as if I were a child, right over my conversation. "Your battery is dead or the is something wrong with your vehicle." I have become frustrated with the service. I am not speaking offensively, but I am no longer being a patient and nice person.
I said I would hook up my battery charger to the car and call back if I was still having issues. She asked me my name and hung up before I could realize it. I charged my vehicle for 20 mins.
After calling back, she states, if the battery gets low, I may need to disconnect the battery and reconnect it to reset it, or tow the vehicle in. I gave her some frustrated advice on the level of support and service I was receiving before hanging up.
I do her recommended action, which solved my issue, and my vehicle started up without any problems. At this point, I can't stress the level of utterly horrifying service I have experienced. I make a call back, this time talking to Curtis (who I have generally gotten along with in the past). I explain to him that my issue was resolved, but I would like to schedule a removal, as I have no interest in continuing with their services, as it is a risk and I have been highly offended.
Ultimately, when I came in to have my interlock removed, I was told that he had listened to the recordings of the phone conversation and that I was "pretty rude" and that he "didn't have to do business with me". I was clear that we had a difference in opinion, and he went on to state that he didn't even have to remove it, and could send me up to Lynnwood to have it removed (after I already showed up to a scheduled meeting). He ultimately agreed to remove it, and charged me an additional $50 dollar fee for removal, next to the $0 standard fee for removal. He proceeded to show me a load test of my battery, which was in the "warn" and not important to this situation, but clearly proved nothing, given that the vehicle is not under a starting load of hundreds of amps when using the equipment, and still starts without issue. He says he's glad to see me go.
I don't like to trash talk, but this is a trash company, run by trash people. Save yourself 5 minutes starting your vehicle, a monthly trip, and a monumental headache by choosing a different provider. The previous reviews should prove my story credible. Looking forward to my "review" that Curtis promised to give me after indicating I would speak my opinion in this public forum. Idiot.
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