I cannot say enough about the expertise and customer service at System Addicts! I was looking for a…read moresecurity system for my Rubicon 392 and, at first, Jay spent a lot of the time on the phone with me explaining all the options available to me. He then suggested that I come down to the shop where he felt it best that I see the various products in person and discuss things in further detail. Everything was done in a professional manner, discussing the pros and cons of each option. I was allowed to decide exactly what system I wanted in my own time without any high-pressured salesmanship. I felt that I could have walked out without purchasing anything and it wouldn't have mattered. Once we decided on a system, it was determined that Jay was going to have to write some custom software to meet our specific goals. That said, the vehicle would have to be there for at least a full day as we didn't know what issues may pop up due to the rewrite and we didn't want to add the pressure of a time constraint. We wanted to be sure to get the job right the first time. Jay totally worked around my schedule ensuring that I wouldn't be inconvenienced more than necessary. Sure enough, Jay finished the job on time, and everything worked perfectly. Not to mention the respect that he showed my vehicle. It was practically ripped apart inside but you couldn't tell that it was even worked on. I have done my fair share of installs, and I know the work involved; especially with something this extensive. When it was time to pick up my vehicle, Jay stayed way past closing time demonstrating the system and explaining everything in great detail. He wanted to be sure that I understood everything completely and made sure that I had his cell number in case I ran into any issues afterwards. I was told to call anytime with any questions or concerns. All in all, it was not an inexpensive project. However, when you factor in that you're trying to protect something you own that is attractive to thieves, the fact that you got a custom system tailor made for you, and all the time and attention that went into the project, it was a tremendous value. Anyone could have just thrown in any generic system and let me be on my way. Instead, Jay listened to my needs, came up with a comprehensive solution and I now rest a bit easier knowing my vehicle is protected. Especially since I hear more and more how 392s are disappearing. I cannot recommend Jay and System Addicts enough!

I am not going to knock these guys are far as their work. They know what they are doing and…read moreguarantee their work. The only issue I have with them is their lack of communication I had an issue with the remote on my car. I took it in on my only day off Saturday. I spent 3 hours there when I could have brought the car to them during the week and they could have kept it the entire day. Went there at 10:00 and didnt leave until about 1:30. My whole day was shot. There is this stupid mook girl with multi colored hair who wont tell you what the problem is. They went to the side to discuss what the problem is and will not communicate with you and you wind up wasting precious time. They keep you there longer than what they need to because they want to lose business. I was really upset with them. They need to communicate with you so you will know what the problem is. Not keep you there for 3-4 hours. I would have given them the business but do not hold me up. Then they tell me they have Zelle when then the cash machine next door exceeded the limit I was able to withdraw. They do good reliable work. They just need to communicate so you know the time you are up against. Dont hold you captive and say nothing;. If I were not going to go back there, that is the only issue that I had with them.

Excellent service and pricing. Lew was extremely…read moreprofessional, honest and neat !! He hung my living room TV my daughter's TV and my computer monitor ! I would definitely Recommend and use him again

I had Luke come to my house to work on my Denon home theater system because I lost communication…read morewith it and he worked frantically for quite a while but through it all he got it working very good and he was very professional and polite, and his price was reasonable and I would recommend him to anyone and I will recommend him whenever I know someone that needs assistance with us or hanging a TV.

My first review was about getting the owner to actually inspect and troubleshoot my van. That…read moredidn't happen until The owner was aware that the problem was the alarm system that was causing my van not to start. They took care the the problem and the technician did a great job at last in removing the old alarm and remote start and install a new system. Good work, and I am thankful because I have put a lot of repair money into my 1994 Plymouth Grand Voyage mini van. Five stars...

I give this business a 1000 out of 100%. They are very professional yet down to Earth and VERY…read moreAFFORDABLE. I needed a lot of patience and tutorials with the staff and it was STELLAR. They have top of line products and technicians yet they have throwback items too. My speakers, music, wifi, car starter, and alarm make me feel good I made this tranaction. Thank you so much. -Nichole

Joe is a nice guy. I had a problem with my wife's car alarm, which was going off intermittently. He…read moreadjusted the shock sensitivity and told me to come back in a week. He did not charge me anything, that was my 1st time visiting the store and meeting Joe. I recommend this place if you are looking for someone to work on your car alarm needs. I recommend his service. Joe is a genuinely nice guy.

Professional, very courteous and patient. Joe took the time to understand what I was looking for…read moreand provided options along the way. He takes pride in his work and took the time to ensure I was completely satisfied before leaving. Highly recommended!

Customer service is all about backing up your marketing. Rob is a man of his word. Responsive,…read moretimely, professional and efficient. Very rare qualities in this county. Highly recommend.

Rob was a pleasure to work with. He went above and beyond to install the right interface for my…read more2010 BMW 535i to accommodate a backup camera and Apple CarPlay. His commitment and dedication is unparalleled. After reviewing a few providers reviews and installations gone wrong I selected Rims Audio as he had all positive reviews. Rob reviewed the specs of my vehicle did some research and found what we thought was the appropriate interface for my vehicle. Unfortunately the first unit from the manufacturer was faulty and the second unit was unstable. Rob offered to give me a full refund and uninstall the unit but after doing more research identified another manufacturer. The new unit works flawlessly.

I just got an Igla immobilizer put into my car to deter against all the key fob relay attacks…read more I was an old customer of theirs. Haven't been there in the last 10 years. Came back to them. Glad I did. They are very professional and the install was smooth. Vadim and Peter are gentleman. Esther the owner is great. I will be coming back for all my work going forward. I drive a 2022 macan gts if anyone is interested in getting the Igla. It's compatible with the car.

The owner reached out to be abusive to me even after being clownishly incompetent sufficient to…read moreearn my review. Skip this toxic mess. "Confused," indeed - but not by my interaction with "Ester the owner." This business is number 1 is offering a useless option to reach out for glass pricing, so they can write you a message telling you to call the shop - then double down by scolding you for wondering why they are wasting your time. Get a job. Rude people gouging transients and wasting people's time - no thank you I'll go elsewhere. They should find work they can do because interacting with the public isn't it.

Unprofessional. Dangerous installation. Tapped in Airbag…read morefuse. Tons of issues. Owner is beyond hostile. Blames and insults customer. Owner was screaming and throwing stuff. Definitely mentally unhinged. The owner was more worried about fighting and arguing that they did "nothing wrong." Instead of just fixing what they got paid to do. Even after multiple times saying, i just want it fixed. Thats it. I want everything to work right. Like I paid for it to be done. Didnt argue or question pricing.

I bought 4 car starters for my family and had Unexpected Creations install them. We were fit right…read moreinto their schedule so we could get them done right away. They worked hard and didn't give up to get the job done to our satisfaction. Communication was awesome through the entire process. The waiting area is so incredibly comfortable! Don even mentioned how sometimes people will fall asleep watching TV on the couch because they are so comfortable! You can rest and relax, watch TV and also charge your phone while you wait. I could not say enough great things about them. Our car floors were even vacuumed! Very pleasant to speak with them over the phone, texting, email, and in person! I will definitely be recommending anyone looking to install anything to them!

I've done all of my cars here and recommend to many. Very clean work and have many options of…read moretints. Have been going here for 2 years now. Only annoying thing is the entrance is pretty steep

Always quick & reliable. Greatest pricing in the city! I have taken several of my cars and always…read moreleave pleased

Below satisfactory service, long waiting. High price. Not treated with respect. Had to return in a…read moreweek to pick up car.

While I was disappointed that I couldn't work these guys due to the budget I gave, but I wont give…read morea negative. So heres a rating based on the them responding.