I am writing this review due to an extremely, ridiculously terrible experience. The date of the minor accident with a curb in a parking lot (not even another vehicle) was 04/03/2022. My car was picked up by Wayne Motors Auto Body on 04/04/2022.
After 54 days on 05/27, they FINALLY called and said that our car was ready to go. My 17 year old son that drives the VW Jetta TDI went to pick the vehicle up. He made it out of their parking lot and onto route 23 only to find that the vehicle wouldn't accelerate over 20 MPH. He parked next door, walked in the pouring rain back to Wayne Motors to give them the key and had to Uber home. Joe, the employee at Wayne Motors said that he drove the vehicle for over 20 minutes on the highway going 70 MPH so this made no sense. However, after they towed the vehicle back the same day, they later told us that the air flow turbo intake part that they replaced was after market and too big so it was getting too much air flow in order to accelerate over 20 MPH. Therefore, he clearly was NOT honest about driving it for 20 minutes on the highway going 70 MPH.
After 12 more days of the vehicle in the shop, they called on 06/08/2022 and said it was ready. My son went to pick the car up and there was a loud knocking in the tire. Wayne Motors towed the vehicle back to the shop on 06/09/2022.
Wayne Motors had my car for basically 9 more days and on 06/17/2022 just before 5pm when they closed, they called and said the car was ready, yet again. My son picked up the vehicle and barely made it home. The sound that it was making when he pulled up left me in a panic!
Allstate then sent my vehicle to the VW Dealer and the news they gave was terrifying!!! On 06/23 the VW dealership called to let me know that they drove it around to the back and could hear the knocking sound and that the car is not aligned. He said he wanted to get it on the lift before he drives it just to make sure. He called about an hour later with horrifying news! He worked on my car 09/2021 and said he couldn't believe what Wayne Motors did to my car. He said there were bent parts, missing bolts, incorrect bolts, stripped lug nuts and several other issues that needed to be corrected. As of the date of this review, we have been without our vehicle for 101 days and counting. This is absolutely absurd and should have never been handled in such an unprofessional way! Also, we pay far too much for insurance for us to not even have the car for over 3 months!
The fact that Wayne Motors allowed my 17 year old, inexperienced driver to leave on not one, not even two, BUT THREE times in a vehicle that they KNEW was not properly repaired nor SAFE TO DRIVE is 100% unacceptable!! I have never once had a worse experience as a consumer! I am 100% NOT SATISFIED with the manner in which this was handled! I question how this body shop can be in the Allstate Network of preferred vendors and hopefully they will change that!
Services: Body & Trim, Painting, Steering & suspension repair read more