My husband tried to sell our car on Craig's List and this dealership called him repeatedly, offering to buy the car. My husband told him all of the pertinent info, including that the car was in an accident prior to us buying it, and they quoted a price they'd buy it for. My husband asked repeatedly if that was a realistic price, given he did not want to drive all the way to Burien just to be low-balled, and they assured him it was. When he got there, of course, they low-balled him (2k less than they offered on the phone), based on the exact info my husband had told them on the phone. Waste of time! They are disingenuous at best, scam-artists at worst. read more

Potential buyers beware that the Blue Subaru Forester on the lot in Burien with VIN JF2SJAHC2FH433082 has been inspected by a Subaru Dealer and was found to have an oil leak which will cost at least $1500 to repair. This dealer will likely not disclose this to you even though they are aware of this defect. You have been warned. read more

My review for this place was originally a great one.Last week I put a down payment on a Subaru Impreza here because it was the only one I found in my area and it was what I wanted. I still wanted to keep it even though it was brought to my attention that the transmission fluid was brown, the front bumper was coming off, the sway bar end link underneath the car was cracked open, the belt in the engine was loose resulting in a squeaking sound when I made a turn, the windshield wipers were completely worn out, and I could hear an exhaust leak towards the back. They only fixed the belt for me. Yesterday the sales manager called me and told me my loan wasn't approved and that I would need to come in to "work something out." I thought everything would be fine. Today when I came in I was told I would need to put almost $4,000 more down in order to keep the car after I had already bought insurance. So much money down the drain.They were not willing to work with me at all, then proceeded to show me a different Subaru on their lot that was even more expensive especially with taxes. I had already showed the car I put a down payment on to family, friends and co workers. The sales manager was not flexible and stone cold. I basically rented this car for 5 days and had it taken from me. It was one of the worst situations I've ever been in in my life and a huge waste of time. The next step for me is to take my money to another dealership. I just want to warn people to at least bring a mechanic with you before you purchase a car here. The "safety inspection" seems non existent. And even though a deal might look and sound set in stone, they will still try and change things. it was incredibly sad to find all these things wrong with the car and then have it taken from me after I had already invested so much. Now I will only have horrible memories when I drive past this place, and I will be sure to let my friends, family and co workers know about my experience. read more

very knowledgable service department and sales staff. Not pushy and willing to help me find the car I want. On top of that the prices are the best I have found in the area! will go back for my next car. read more

Avoid this dealer! They lie and sell defective vehicles. They are the stereotypical slimy used car salesmen. I bought a vehicle from them, days later had it checked out by a mechanic and was told the catalytic converter is broken, it's burning through oil, and there is no way the dealer could not have known about these problems. Failure to disclose a known defect at time of purchase is the essence of FRAUD. Don't fall for the pretend game they want to "help" you purchase a vehicle, they're just looking for someone to buy the broken vehicles they sell. They do NOT care about the customer. read more

I never write reviews but I really felt this has been too terrible of an experience not to share and at least if nothing else, to save someone else from going through what I did. This is by no means towards my salesman, Steve. He did his part it was between the banks and Autos Only where they messed up. I started out in Lynnwood where I met my salesman. I was looking for an SUV and unfortunately there was not much inventory at that location. We went to the Burien location and I decided on a Acura MDX I used my car of which I owned 100% of as a trade. This was on a Friday evening, none of the banks were open so the financing manager, Terry drafted up the documents and I signed partial papers (enough to drive it off the lot). Everything was to be done by Tuesday where I would then come in and finalize all of the paperwork. I work overnights but still agreed that Tuesday morning at 10 a.m. was fine. I got off work that morning at 7 a.m. from Redmond, drove to Burien and waited until 10 am, I was not greeted by anyone. Terry was not in his office so I assumed he was running a bit late, at 10:45 am Terry was still not in so I tracked someone down (Johnny) to ask if he was going to be in today that I had an appointment with him. Johnny gets Terry on the phone and returns to tell me that he's not ready for me yet and Terry will call me when he is. Well great, I wasted a trip, gas, and time. Over the next 23 days of still not being financed by the bank I had called; the bank, Johnny (he took over for some reason as the go-to person), and Terry. I was met with phone calls not being returned, bank throwing me through hoops saying that they could not verify my employment but refused to use the work phone number I provided. Once they did verify my employment, Johnny called me to set up an appointment to come in the next day to finish everything up, contact bank etc. I asked specifically if I needed to bring anything, he said no. I showed up the following day, he told me that the banks still needed a copy of my work contract (which was not being renewed until the end of June and honestly none of their business/both my job and income were verified that should have been good enough) and gave me their fax number to go ahead and fax it when I receive it. Yep! I went in for him to hand me a fax number! A couple of days after that incident I was done, I took the car back and told them to take it I no longer want this headache. Well there was another problem with that, my car that was not supposed to be sold until everything was finished, was sold. Yep, they sold it. My car in which was never in any accidents, never had a single mechanical failure, always maintained on time, and in great condition was gone. The answer to this was, to find another car on the lot and makeup the difference to finance $1200-$2000. I agreed because the whole reason I traded in was to establish credit through a car payment. there was a black 9-5 Volvo 2006 on the lot. I figured it was fair enough, I test drove and then asked for the CarFax. Johnny then told me that he "wasn't going to lie it had been in an accident but wasn't totaled" Well, like an idiot I believed him and went on to complete the financing. I was told it was going to be by them but a couple days later conveniently it had changed to a bank. Come to find out this car is nowhere near the ballpark of my trade in, it was in more than just an accident, and has had brake system problems almost its entire life! All in all, fool me once shame on you, fool me twice shame on me. There will not be a third time. Please use caution when dealing with this company, I understand sometimes it is needed especially in hard times with credit being tarnished. However, with a 0 FICO score and some medical bills on my report, I have since gone to Toyota where they put me in a brand new car for $250 a month, signed, sealed, delivered same day without a copy of my contract with my employer! To Autos Only: Your loss! You would have had a loyal customer if you done right by this whole deal. Putting me in a car full of problems and making me pay for it is far from doing the right thing. I will warn everyone I can to prevent them from having the same thing happen. read more

Purchased a 2007 Subaru Forrester 67k miles. As far as my experience was I couldn't have asked for anything better to be honest. Car came with Carfax and KBB price listing I felt, with the condition of the car and the mileage, it was a great deal. Rob and John were great, walked me through the deal quickly and fairly without issues. The car had almost literally pulled into the lot when I inquired about it so there was no maintenance check on it yet nor a detailing. John and Rob both saw to it that I was taken care of and scheduled a detail and a safety check. Detailing was done the following Monday and the safety check was done the following Tuesday after that, due to my scheduling conflicts. The service department took care of all the cars needs quickly, professionally and without skipping on anything, they even washed the car since I'd already taken it to the snow the previous weekend ruining the exterior detailing. To confirm that all the service that needed to be done was done I had taken the car to a third party beforehand and expected to have to take care of some of it myself but they did all and more by replacing cracked radiator and worn front brakes,things the third party didn't catch. To note the work they did they replaced valve gaskets, front brakes, radiator and a car wash. Again, my experience was simple, quick, fair and painless from the sales department and the Service department was phenomenal. Only thing I had an issue with was that there were no loaner cars for me to drive home and continue working while they worked on my car but I can live with that. For all Auto's Only did for me I stand by the 5 star rating, expect this posting on the other social media sites as well. read more

I found my car through craigslist advertisement by autos only (Burien). I emailed them to inquire about a 2007 BMW 525I. About an hour later, I received a call from MJ Healy the sales person. MJ was honest and up front showing me the car the I wanted to see. Took it for a ride with MJ and discussed about the car. He provided me the car fax right away without even asking for it. I pointed out the back rear windshield molding cracked, left front headlight, left front lamp malfunction, and cracked front windshield. He assured me that he will take care of it and get it fixed if I buy the car. The whole process of dealing and wheeling with MJ was very professional not like any other car salesman that they will negotiate with you to start having to put a big down payment and start you with high monthly payment. MJ did not try anything to take advantage of me as a buyer and he start by having with zero down and ask me about comfortable monthly payment that I can pay comfortably. I highly recommend Autos Only and see MJ Healy for your future dream car. read more

I bought a 2010 vehicle from them in 2014. 3rd day having the vehicle, it wouldn't start. Battery was dead. I took it back so they could check it and they told me it was fine. I continued having issues until one day I called Auto's Only and complained again and told them I would take my car somewhere else to have it checked out. I took it to a local Chevrolet repair shop (for a recall) and in the process they confirmed the battery was practically a brick. The Auto's Only rep had even told the Chevrolet repair rep that they would cover the costs for the battery replacement.... but when I called to discuss, they changed the story and said they weren't going to cover the costs - and asked me... why did I wait so long to have the battery checked. (what the ffffff@$#?!!!) They also did not deliver on any of the replacements parts or repairs they promised when trying to get me to buy the car. I always considered the "shady car salesman" thing to be cliche. But you WILL encounter them here. I PROMISE.... you will be better off avoiding this place. It's 2016. I've had the car for 2 years now... looking back, reading other peoples reviews - I really wish I wouldn't have purchased from them. The Airbags will not deploy. The steering rack is messed up - so power steering could go out WHILE IM DRIVING WITH MY KIDS.The AC line needs to be replaced. The right strut has a leak.. some Endlink thing needs to be replaced. The warranty through Warranty Solutions that they sold me for.. $3700 when I bought the car... is crap. They won't cover anything - and the rep there told me (rather smugly) that if I would have bought the FIVE STAR PLUS package, they would cover more. Well... on the brochure that AUTOS ONLY gave me... the options were 3 star and 3 star plus and I had been led to believe I purchased the best coverage.... pay attention the bulleted list on the brochure... the headline Interior Climate & Comfort DOES NOT mean they will cover all components of the AC system... the AC LINE for example, is not included -only the bulleted items listed on the brochure. Well, this ends my rant. You have been warned. :) read more

Anyone considering a purchase from Autos Only Burien should be prepared. The info received from the dealership and the actuals were not relable and thus the product was far from the "great shape" and "fully checked and serviced" condition that the dealership guaranteed. It is sad that one would have to actually have to go to a third party to confirm what a dealership is claiming but this seems to be the case. read more

I had a great experience at the Auto's only located in Lynwood. I was lucky enought to find a Jetta in very good condition and the dealer there gave me a fair price. read more

So my experience started while I was out of state to work, I submitted a request for a auto loan which i got and that was that. Then this guy from Autos Only named R.Curtis called me almost every other day to get me to come in for three months. Every time he called i told him the same thing, that i was out of state working and I wouldn't be back for a while but he still called every two days. Fast forward to when I returned home, I looked on their website and saw a car I was interested in, a 2006 Subaru WRX. When I called to enquirer about the car everything seemed to be good and made an appointment the next day to see it. Then it got fishy. When i got there the car wasn't even there, it was at a auction in Renton. So before even seeing the car or him (R.Curtis) taking me to see the car, he was trying to sell it to me. Not budging off the price he got me to sign a piece of paper saying that i would buy it, and charged me 2,000 instantly.This was completely my fault for having that must trust in this guy that he was a quality person, but I was wrong. Hours later we finally went to go get the car, when it pulled up the middle piece of the grill was hanging completely destroyed. Get it back to the dealership I finally get to fully look at it and test drive it, if you don't know about all-wheel drive cars they need the same tire on all four corners or it could completely destroy the differentials; but the pictures they had taken had Bridgestone Blizzak tires on it which was a plus to me but they had mysteriously been replaced by three different brand tire; two in the back were the same but the two in front were different from each other and the back. So when i took the car on a test drive the car shook horrendously, to the point where if I let go of the steering wheel when going over 40 it probably would of crashed itself. With this and the grill issue in mind i asked for some money to be taken off the cost and he (R.Curtis) would just wave the piece of paper i signed in my face and say that I already agreed to the price on the vehicle. In hindsight I should of taken the paper and ripped it into 1,000 pieces but I didn't unfortunately, hindsight is 20/20. So after admitting defeat i went in to sign paperwork and they sold me on a exended warranty through Warranty Solutions which pretty much covered everything on the car, or so I thought. Fast forward, after a week or so i noticed that it was leaking oil which wasn't a big deal because I could take it in for warranty. WRONG, warranty doesn't cover the vehicle if there had been previous after market work done to it. As light as it may have been there is an exhaust and a blow off valve on it. Nothing that effects the performance of the car or the fact that its puking oil from the passenger side valve cover, oil cooler, and drivers side cam seal. Which means I wasted 3000 on a warranty that was voided before I even bought it. So I got screwed twice in the whole thing, once when I bought the car and once when I bought the seeming "good idea" to have a warranty. So in the end I recommend NOT A SINGLE PERSON EVER GO TO THIS DEALERSHIP, THEY WILL TRY TO F*** YOU, AND F*** YOU HARD. If I could give negative stars I would. All they want to do is pry on people and take their money, I was younger when I bought the car and from the get go I should of had a person with me that had more car buying experience so I wouldn't be stuck with a car riddled with problems.Thank you R.Curtis for my "wonderful" experience in getting screwed read more

I bought a small BMW sports car from the Burien store. A Z3 to be exact. The auto was not ready to to be sold. Because they had a buyer, it was rushed thru the service dept.Not knowing the other issues that the car had, after sale I was treated like a go away person. I suggest do not buy from these people. read more

Unscrupulous dealers! Tell you they have the car you are looking for only to get a live person to show up once there suddenly the car you were looking for has magically disappeared, the oldest used auto sellers trick. These people are not original enough to come up with a new scam. Stay away from this business, who knows what other lies they tell, they are out to rip you off. I should have read the other reviews. alex read more

RETHINK going here! A friend of mine went here and purchased a car within two days he realized the car was having problems. When he went to take the car in today to be looked at he was offered a loaner car while they worked on finding a better car for him. As he was getting his belongings from the car he was to return a salesman (TIM) came out and began yelling at him. He was extremely aggressive and as he was making threats 3 more sale man came out and began to join in. 4 sales people aggressively yelling at a customer is NOT OKAY! This place should have higher employee standards. The way they treated my friend speaks measures for the type of business you will get if you patron this establishment. PLEASE SAVE YOURSELF THE TROUBLE AND VENTURE ANYWHERE ELSE! read more

Stay away from this place... They will sell you a car and will not take care of any of the repairs once they collect there money from the bank. Nam Nguyen and the general manager Carl are the worst... I was sold a warranty that they said was bumper to bumper. Which they lied... I do not have bumper to bumper.Something went wrong with my car and I call the warranty place and it is not covered. I go back to the dealership and they said they would take care of it. That was a huge lie. They have my car for a couple of days and they gave a loaner that had no radio in it. I told them that was not okay and they ignored me... Next thing I know I am getting a text from Nam saying that in order for them to fix my car I have to pay $75.00.. I am like what? You sold me the car like that so fix it... They refused to do so... I go pick my car up yesterday and I get in my car other lights are on in my dashboard... TO make matters worse I go to put my headset on and it is gone.. Someone there stole it and now they are playing stupid saying that they dont have it.. Of course you would say that... Stay away from this place bad business. They do not treat there customers with respect... Nam now has a attitude and you should never do that to a customer when they are paying money to you...I should of looked at the reviews before buying my car from them... STAY AWAY FROM THIS CAR LOT!!!!!! read more

I'm honestly surprised by the 5 star rating. We just came from this dealership. I'm a USAA customer and found a vehicle here for sale 2010 Nissan Armada. We were greeted immediately by a salesperson. I felt this was excellent, prompt, and attentive service. We ended up test driving the vehicle and felt it may be the right vehicle for us. We ended up dealing with Tim H. He was our USAA POC. I felt he tried everything and anything he could to try and work with us. I told him my limit and told him what would get me to purchase the vehicle right then and there. Up to this point this was a pleasant experience. Then, my impression went downhill. I must state the 2 gentlemen who helped us at this point were superb. Then, the owner, Han came and basically negated any negotiation whatsoever. He said they sell at least 80 vehicles per month, which when you compare to other dealerships, was 4 times the others. This, you would think would impress you. Nope! He then said, what's another $1k difference? I know what my limit is and what I can afford. Then he proceeded to say he was rethinking the selling price and maybe didn't want to sell it to me for that price. I find that ridiculous and absurd! I may work with Tim if the right vehicle comes along, but Han is full of himself. Reading the other reviews that are 1 and 2 stars is, based on my experience, pretty accurate. I do give 10 stars to Tim. He was great! I will be speaking with USAA and advising them of the lack of customer service the owner has. This type of customer service does not represent what USAA clients are accustomed to. read more

The place just blew it from the start. Drove over a hundred miles after they said that the 2 vehicles I was interested in were still available. Got there and test drove the first vehicle while they were getting the second vehicle from their other location. Said it would be an hour, so I went to lunch. Got back and waited a couple more hours. Nobody could figure out where the vehicle was, so I left. A month or so later, I was back in the area, so I stopped. Still had the first vehicle, so we made a deal. Got the 45 day plate and left. About 30 days in, we got a letter saying the plates were in. Called and asked for them to be mailed. No problem. About day 38, I called because I didn't have them. Was told I would get a call back in 10 minutes. Today was day 43, and a Friday. Called again, and was told they were mailed. Asked when, and was put through to another person. Nice lady said she had them on her desk and was never told to send them. I believe her. Might get them tomorrow if the post office is open. Otherwise, I will have expired tag. read more

DO NOT GO TO AUTO'S ONLY!!!!!!!!! I REPEAT DO NOT GO TO AUTO'S ONLY, either Lynnwood or Burien. I went to Lynnwood Auto's Only and they are nice salesmen but when it comes down to buying their cars it's a headache.I talk to them on the phone and they wanted to buy my car and I drove from Auburn all the way to Lynnwood, just so i can get my car checked out by them and everything was going great. Until 3 hours later I was getting frustrated of how long it took. They came to me and said they needed to inspect the car so they needed to hold onto my car for couple of days, if i knew that I wouldn't even come here. What a waste of my time and they made me wait almost all day. So they decided to give me a loaner car, I had to go through 4 different cars to find the car that would work and that took probably about another hour. Remember guys their cars on the lot have some sort of problems, especially I brought my mechanic friend along and he said this dealership is a scam. A few days later, they lowballed me for my car and I was not happy with the agreement they were willing to give me. I was unhappy of the situation but they ask me if i was willing to do a trade and the car that they had i was interested in was a 2007 Honda Fit. I was already upset with them but i have a heart and decided to give them another chance. They let me test drive the Honda Fit and everything looked okay on the car besides some minor issue on the car and of course it's Auto's Only dealership. Everything went well so far, we came to an agreement for $8,300 with my car after it's said and done. Of course I waited for so long and they came to me show me the papers and apologize to me that it was a miscalculation and instead of $8,300 it came to $8,999.00. I told them even though it's $8,999 can you still do it for $8,300 especially you guys have to honor your prices and they gave me all sorts of excuses, I got hella pissed off and told them you guys wasted a week of my time and gas. Plus I had to drive all the way from Auburn to Lynnwood just for them to screw me over. I told them this is not right and walked out. This is the worst experience I had ever had in my life and wanted to share with everyone to not go through the same situation as i did. read more

Id Rate 0 if I could. I bought a car not 2 months ago and have already paid 1300 in repairs. If you're thinking about buying a car from these people, re think it. They come of as good guys at first but once you come back to them with these problems they will blow you off. I came back telling them about these repairs and they tried telling me my mechanic in Bellevue Ive been seeing for years was a "salesman" and was screwing me over. (Even though they fixed the problem entirely and the car runs better than it had at the dealership) I talked to my mechanics about this place as it was being fixed and even they told me they had been there looking at cars and that buying a car from them was a mistake. Before I took my car to a mechanic I took it in to their (Autos) service center twice to get it diagnosed.. what they told me was wrong was nowhere near what was actually wrong. I 100% regret even pulling into their lot in the first place. read more