Scam and Fraud alert!! Do not use this company!! This will be a bit long - but here it goes. Repair Smith comes to my house to look at my 2007 Porsche Boxster convertible top. The top was closed but I had been getting an error message saying it was not closed all the way and my windows would not close because the system thought top was open. After diagnosis they say I need a new motor for the top which is going to be $640 and of course the $150 for diagnosis that day. They come back to install the motor and when the guy is doing the repair he asks my fiancé to come outside and help him hold up the one side and then after he is done he tries the motor and a ball joint on right side arm cable breaks off. He says no problem will come back with the part tomorrow and then it will be fixed. Next day I don't hear from them so I start to call their customer service line and they say they were not even out here. I am now flipping out - my car is not even drivable since the top is left in service mode and wont close. It took me 2 weeks of being relentless with this company to get them to come back and fix the part they broke and to get them to pay for rental car that I had to get since my car was not drivable. They only paid for half the cost of the rental car which was rented at a very low rate of $45 a day. I don't think it should cost me - when your guy came out my car was drivable but then you left it broken and undrivable but it cost me for rental? They don't show up for first appt to come back and then it took another week for them to reschedule. After put part on they inform us that we need to take car to dealership to have convertible top timed which they can not do. I already had appt scheduled with dealership so I took it in right afterwards. The dealership called and said the cables were BOTH snapped and that it would be 1318.00 to repair. Then once they started that repair they informed me that one of the gears in the transmission on the right side of cab top was stripped and was so from cables being snapped. Another $500. Plus I had to have a rental at first until the dealership was nice enough to give me a loaner car until my car was done which was another $600. So they come out and charge me to totally break my convertible top and leave car undrivable - charge me roughly $800 to do that. Then it cost me another $2300 to fix it. Not to mention the first $500 from rental so that is $2800 on top of their $800 and this whole thing has cost me $3600. I have sent them the documented proof from dealership tech and how much this has cost - their guy emailed me an offer of $239. How he could come to this amount I haven't the slightest but Stay away from this company !! They will leave you carless and out of a ton of money to be able to just fix what they break!! Fraud and scam - just plain crooks!! This started on July 19th and it is now Oct 8th. read more

I needed an urgent battery replacement, and they were the only company in my area that would come out on the Easter weekend. Tarik was awesome, friendly and very quick. Will use them again in the future for any at-home maintenance!! read more

I called repairsmith got quote was happy on quote. Scheduled appointment and no mechanic. Waited got text 10 minutes out. Ok no big deal 30 minutes later nothing Called 216 number they said they were there and noone home. I have cameras everywhere no mechanic Customer service not helpful. They have to to allot better for my company to use them now. read more

This shop took the time to review history of my front end problem. Looked at the records from previous shops and sorted out the challenge once and for all! Thanks for the stewardship and honest service read more

JD was fabulous, we thought we needed front breaks come to find out we didn't. He was very honest and explained everything and reset our break light. Thank you again JD. I recommend them 100% read more

RepairSmith technicians Terry and Josh have been awesome in helping me sort out a 2014 Toyota Prius C with numerous front end suspension issues. read more

On Monday, I heard a grinding noise coming from my rear right wheel so I took the tire and brake drum off to find hardware falling off the pads. I didn't feel it was safe to drive to a mechanic and getting it towed would be pricey. Thus, I googled mobile mechanics and found this company. I was able to book a next day appointment between 12-2 and the mechanic arrived on time. He was very upfront about the cost, and told me before inspection there was a fee. After inspecting the brakes, he recommended replacing the hardware. He did not have the hardware on hand so he went and got the hardware and replaced it. Prior to the repair, he made sure the cost was ok with me. He test drove the car to make sure it was a successful repair. Lo and behold, this issue started on Monday and was fixed by Tuesday afternoon. The mechanic was very knowledgeable, friendly and punctual. If you want a convenient auto repair wherever you are through a transparent company, I highly recommend RepairSmith! read more

A pulley broke off of my car and I couldn't drive it to get it repaired. I searched for mobile mechanics in my area and found RepairSmith. Peter came out to give me a quote on the repair the next day and then Andy went out of his way to track down the correct tools and parts to do the repairs. They kept me informed at all times and they made sure that my car was fixed in a timely manner. It was also super affordable! Thank you Andy and Peter!! You guys went above and beyond and got my car up and running again!! I highly recommend RepairSmith!! read more

We had someone come out here in Arizona and remove a part. Said he would have to order new parts and we agreed. We waited a week the driver pulls up over 30 minutes after the time window and says since it was already started the last time the guy should have told you we cannot work on it. Her then left.I called and they said because it is lowered or as they called it "heavily modified " we can't touch it. How about telling us that from the start. The guy on the phone also said he would get it to a manager and at least call us back. Never happened. Horrible communication and un-professional at every level here in Phoenix. Do not trust them read more

I got screwed I told the .mechanic what was wrong with car and he told me what was wrong about 90 minutes later for 190 bucks I wanted car fixed not 3 three problems it could be I already. New that didn't take a mechanic for that it should be fruad read more

Terry did a great job on my car. He came to my apartment to change my oil and it was done quickly, I appreciated that he let me know that my engine oil filter was dirty (and showed me the photo evidence) and let me know I should replace it but didn't sit there and pressure me about it or make me feel like I'm being scammed. Terry was professional and honest. This was a great service and it was so nice not having to leave my house and wait and a shop. read more

I had Terry Shaw as my technician did a fantastic job was able to replace a wheel speed sensor and make sure to test it out and verify that all sensors were working properly was extremely friendly, helpful and prompt. I would certainly recommend him and already have! As a disclosure: I am writing this review with no incentives just genuinely thought that Terry did a great job. Thanks! read more

Had an appointment, they didn't show and charged me a $50 cancellation fee. I called to see what was going on. The tech had the wrong number for me although my account has the correct phone number. They showed up, called the WRONG NUMBER then left. They didn't knock or ring the doorbell. Customer service rep said as a curtosey they don't knock???? That's basic customer service!!! You're at the location of the appointment, the car that you're repairing is in the driveway so knock on the door if someone doesn't answer the phone!!! I am beyond livid! Of course there was no management to talk to, I will get an email from an escalation team in 24-48 hours! Unbelievable!!! I went ahead and had to reschedule my appointment and I'm really nervous they won't show up or fix my car. read more

I think it was Miguel, not sure . Awesome service, reliable & will use again! Thank you!!!

My Mazda car battery died and tried jumpstart with no fix. Put a new battery but that didn't fix the issue. It would not start but all the dash lights came on. Called this mobile service for a diagnosis appt. ($130) and they were able to start it with their scan tool but it wouldn't shift into gear. They said it might be problem with the brake switch since it's a push button start. Had to schedule another mobile appt. for them to come back and install part. They installed a part that cost $78 and still no start on its own. So a warranty inspection was needed. Another mobile appt. and was charged $130 for them to rediagnose. This time they wanted me to tow it to their hub for a deeper diagnosis because it might be a problem with wire harness or transmission module. I drew the line because their slogan is "Repair service delivered". I thought to myself why waste any more money if they can't fix it at my home. I spent over $300 so far. I came to my senses and decided to go to the Mazda dealer. Had it towed to Mazda and at the end of the day they found the problem to be blown 15amp fuse. I will not recommend Repairsmith. read more

Had them come over to check and fix an electrical issue with my vehicle. The tech couldnt diagnose the issue or find the actual problem. It might not be a good to hire these folks on "complex issues". While they charged $95 for their time I cant complain as I called them and the tech did try. I would only hore them for easier issues like, oil changes, fuses, and small repairs that can be easily done. read more

My car wouldn't start so I booked an appointment with Repairsmith. The next morning at 8am Tim showed up at my doorstep. He was extremely helpful, very informative and was not pushy with any upsells. Having an older car, it is typical for mechanics to try and sell me the world when they inspect the vehicle. Tim performed a full inspection and broke down the most important issues to take on first in order to save me money. This is unheard of and highly appreciated . I will use Repairsmith for life. Thank you Repairsmith, and thank you Tim. read more

I found this company on line and set up an appointment for the next day between 2:00 and 4:00 for them to replace my headlamp assembly on our Lexus. They confirmed and we waited and waited. Finally got a call at 4:15 saying they cannot use our parts and would have to order the parts themselves. Nothing was said about that until after the appointment had come and gone. Bad news bears here. Don't trust them and definitely don't do business with them. BEWARE!!!!!!!! read more

Was only looking for a quote on my 2003 infinity G35 and when I called they kept insisting I provide my full address. I see no reason to do so when I can have the car delivered to the location they provide. read more

I had a great experience with Mario the mechanic. He was thoughtful kind and very skilled. He looked over my car and took care of a couple of electrical problems. Next time I need a repair I'm going to ask for Mario from repair Smith. Marilyn Holt read more

Got my car battery terminal clean and replace Rene did an awesome job his friendly and very knowledgeable on his work even recommend for some maintenance needed on my car would highly recommend Rene here in west valley arizona thanks again Rene really appreciate your help read more

I have always taken my car to the dealer for maintenance. I tried getting my car in to 3 dealers and no one could get me in until April. My check engine light was on and my car needed help. Well, I ended up finding Jessie with Repair Smith. What an amazing experience. Not only was my car fixed but my tires were filled my oil was changed and my engine light now off. Best part it was under $200 and I never left my house. If you like saving money if you enjoy quality work at an amazing price, use this service. You're welcome read more

So I've used this business several times in the past and thought that this was the perfect opportunity to care for my automotive needs while at work instead of waiting for an off day. The first red flag was when I made an appointment back in April to have my brake fluid serviced - according to them it was dirty and needed to be drained and replaced - got that done and as I asked questions after the "Tech" finished said that when he went to get a certain part, the place gave him the wrong part but he compromised. REALLY!!!!!!!! I then said how is that going to effect my service that I was getting? He assured me that it would be fine and won't harm anything and was going to only charge me for what he actually did versus what I was quoted and said next time I need to get an oil change to ask for him specifically and he will do it for no charge. YEAH RIGHT! How will that fair with your company? Don't think that's how that works. Which brings us to this issue at hand. My car was sure for an oil change. So I actually tried to give this dude the benefit of the doubt so I requested him but of course that as I knew wasn't happening and neither was my oil change apparently. My appointment was for 7/23/21 - it started off with the "Tech" being late. I thought when you made an appointment they gave a window. He was wayyy out of that window, It was sprinkling that day so as it got closer to that window I wrote it off at that but again he was wayyy out the window by now. No call to say he was running late or anything. I had to reach out to find out where he was. Finally he shows up. Although I stated I couldn't talk on the phone bc I was at work and to text me to communicate like they've done in the past, he was still trying to reach out until he finally texted and said he was done. Really! That didn't take as long as it usually does - I've used them for an oil change before so this was weird. But okay. I go down to the car on my lunch just to make sure all was good and to see when my next oil change would be due and I saw smoke coming from under the hood. WAIT WTH!!!!!! In my head I'm thinking maybe he spilled a little oil on the engine which really shouldn't have happened if he was using an oil funnel. Then looked up and there was no sticker. These red flags and all the others are concerning for me. I immediately reach out to let the company know. The person I talked to at first was very understanding and agreed that it should not have been smoking so he set up an appointment for someone to come back out to do a diagnosis to make sure all was good at no charge but bc I was on lunch I took the first available appointment he had that was a week out. Well of course that wasn't going to fly bc I have to drive with my other job and have appointments and wasn't going to chance driving until I knew what was wrong. Called back to get a soon appointment and after getting the run around finally got an appointment 2 days later- When the guy called back his exact words were "I hear we're coming out to put a sticker in the window that the Tech forgot to put in your window. REALLY!!!!!!!! We're still not communicating with your company to find out the real issue as to you coming back out! Any he came out and put a sticker in for next oil change and not sure what he checked but after he did what he did he sent me my report of his visit. Why did the report say upon his arrival my battery was dead and needed attention. WOWWWWWWW! In addition to everything else now my battery is dead. I literally just got that battery about 6 months ago. Luckily it was still cover under warranty and I got another one so WTH did this other dude do? Or not do. I just drove my car the day before when I parked it with no problems. Moving forward to a couple days ago my dash lights up to change oil soon. Once again I tried to reach out via chat and kept getting mysteriously kicked out after being told they could send someone out to do a diagnosis on it but if it's found that it's not an issue with something they did I would be charged $95. From jump I requested to speak to someone not chat. Never happened so I called and couldn't get an answer sent out not one but two emails and still haven't received a response from anyone with the company. Last time I checked- when your light comes on saying change oil soon means it's time to change your oil- my car tells me that when it's time. Why would that come on if I JUST supposedly got it done in July and I'm not even close to the Tim to change it again. Something is very wrong with this picture and company. Beware!!!! read more

AutoNation Mobile Service - Auto Repair Near Me

0. I contacted repairsmith, explained the problem with the car and parts needed. He showed up late, had no idea or info about the issue with my car. Nice guy but totally inept. Soaked me for $115 for nothing. Shame on you people. read more

Made an appointment 2x with known Engine Mount issues- sat around waiting- texts saying person is packing truck with parts and coming- they show up after scheduled time and said sorry I have no parts! I thought this was for engine mounts but they have no parts. Waste of time! Asked if I wanted to reschedule lol why would I? READ the reviews. Don't wait around for someone to show up unprepared. read more

My car needed hoses repaired when Robert got here he found another piece that also needed repaired. He ordered the parts for us right away. He knew we had a trip coming up and we desperately needed it fixed before then. He took a whole afternoon to fix our vehicle for us so we could be on the road for our vacation. He went above and beyond for us and always kept us in the loop with what was going on the whole time! He made the whole process so simple and easy for us! Our family would definitely recommend him to anyone who is in need of a repair without all the hassle of worrying if the job will get done right. With him on the job you know it will get done right and at a great price !!​ read more

I had a confirmed appointment for today from 8 - 10 am. Since there is NO PHONE NUMBER on their website to call anyone I used their chat feature around 9:15 since I hadn't heard from the driver that he was on his way. I was told the drive has a 2 hour window and to call if they are not there by 10. So at 9:55 I used the chat again and was told there was a scheduling issue. I was fine with all of this because things happen BUT as Im chatting with the rep I get a text that says "We arrived on site and attempted to contact you. We waited 15 minutes before leaving. Sorry we missed you". Total Scam and I would never even think about using them again. read more

This was the best thing I ever did . No more dealership for oil changes . Fast and easy back on the Road

Scheduled an appointment and took the 1st available. Then they called/txt me to let me know there was a cancellation if I was interested in taking it so I did. 1 day earlier. Nice that they can go to your home and see the car. Quick response. Diego was great! 5 stars for him. Very helpful and explained everything. read more

I am supposed to be hearing back from management after a "Julie" hung up on me. (Been two days, no call back from management) First quote was great, set the appointment, but the mechanic needed to repair something else before getting to the original problem. So I called back for a quote for all needed work, and some how went from $75 to $200 for just the original problem plus $85 for new work added on. How did the original problem go up $125??? I have an invoice for the original quote, so they need to honor that. Customers shouldn't have to jump through hoops to contact you guys, then have to be upcharged on quotes "just because." Please make this right. read more

Not really concerned about disinfected tools or van, the question I have that I haven't received an answer to is where is your liability insurance policy and terms posted? If your technician gets hurt on my property what prevents him from filing a lawsuit against me? And if he burns down my house from carelessness, who pays? read more

Robert Dominguez is a great tech and very friendly at the same time. Was able to multi-task while I was asking him questions. Super intelligent tech! read more

Second time using Robert and he's amazing. He's always on time, great communication and has some great work. I will continue using his services. Thanks Robert!! read more

Life savers! Well, car life savers! Here in Tucson Arizona, Ernie and Alfonso do great work. I am truly thankful for both of them and the service they supply. read more

Very bad communication the sales man kept lying about the cars estimated time to be done very rude n after the deal he just started ignoring us while we struggle to get insurance very bad service would never come back read more

Never showed up to our appointment with no updates from them whatsoever. I waited over 3 hours for no responses. The only reason i'm giving it 2 starts is due to the lady over the phone being very nice. read more

Diego from RepairSmith did an outstanding job replacing the alternator in our '09 Honda Odyssey. Crazy to think that he did it right on the street in front of our house! We saved $150 compared to mechanics in the area AND we didn't need to get it towed! I highly recommend RepairSmith! read more

James M is the best they have!! He has fixed a couple of our vehicles already and today did a super job fixing the brakes on our Yaris. We have 2 more cars that need repairs and James will always be our go to technician. You really can't go wrong with RepairSmith...they come to your home and prices are great! read more

Good work, reasonable pricing, stands behind the warranty, would use again, and highly recommend

Used RepairSmith to get a Diagnosis and then replace my engine mounts. Lucis was friendly and knowledgeable. Super easy scheduling and their website is really easy to navigate! Plan to use for future repairs! read more