This company is a nightmare I tried to start my truck one morning after it sat for a few months with no luck, so I contacted Repairsmith.com and requested a No start diagnosis, their technician determined that the fuel pump needed to be replaced, and that I would have to make a second appointment for the replacement, which they said would take about two hours. The diagnosis with a delegate mobile repair fee came up to $184.99. I made the appointment and the second technician came out and installed the new pump, it took him about five hours! After the technician installed the pump, he informed me that the truck did start and ran for about 15 minutes at which point it shut off and would not start again. He told me that he believed it was a faulty pump right out of the box and since he had a couple more calls to go to that day, I would have to make another appointment, before he left he told me that I should change the fuel filter below the truck to make sure that it wasn't clogged and then he left! I contacted Repairsmith. They informed me that they would need to make another diagnosis to determine if the new fuel pump they just installed was indeed faulty and whether it would be replaced at no charge under warranty then they informed me that if they determine the fuel pump was good, they were going to charge me another $160 for another diagnosis at which point, I pointed out that I had already paid for one diagnosis that should've determined any and all problems with starting the truck, but their reply was there is no warranty on the original diagnosis so they would indeed charge me for a second diagnosis if it was determined that fuel pump that they replaced was not faulty. At this point, I was starting to regret hiring Repair Smith, Repair Smith had already charged me $759.47 and I was right back at square one. I did change the fuel filter and then started doing some research on problems that could occur outside of the fuel pump, found no problems myself prior to their technician making another diagnosis confirming that the fuel pump they installed was bad. So I made a fourth appointment to have the second fuel pump replaced, but before repair Smith came out to do the Replacement. One of the straps came undone that is holding up the fuel tank, leaving the tank, hanging down at an angle, almost touching the ground with the wiring and fuel lines still connected, and the fuel filler hose disconnected also, I guess it's a good thing that the second fuel pump was faulty or I would've been driving the truck when the fuel tank fell down. at this point I didn't trust anything that these guys have done so far so I paid my mechanic that I know $100 to do an evaluation on the fuel pump wiring and anything else that might be faulty without disturbing the fallen fuel tank or fuel pump. So about a week after the tech performed the second diagnosis (third trip), I was on the schedule for a 12 p.m. to 2 pm arrival time to replace the faulty fuel pump that they installed, but to my surprise the two technicians that showed up to my house informed me that a fuel pump replacement could not be done at my house. It had to be towed to their shop and performed there, their explanation was that their policy didn't allow them to change a fuel pump, anywhere except at the shop, even though they already installed one in my truck at my house. I was pretty pissed off as I had a time factor related to when this vehicle had to be up and running. they told me that they were going to waive the towing fee to transport the truck to their shop, and do whatever it took to solve all these problems! That sounds pretty fair right? The only problem with that is a couple of hours after my conversation with the technicians at my house I called the shop to verify whether they made an appointment and they informed me that they had refunded all the money I payed them, and that they would no longer do any work on my truck and for me to just find a new repair shop, click!!!! So now I'm in the process of looking for a LEGITIMATE auto repair shop!! read more

Update , someone from management reached out to me again . He was more understanding of how I felt ! And had Compassion! A refund was offered and a apology that I felt was sincere! Thank you guys :) read more

I had my car repair in October of 2022 and after the car was worked on my check engine light came on. The tech did not know how to fix the issue and tried to recommend me to shops that specialize in Lexus's. I got charge $1492 even though more problems appeared after the repair. Today on 06/30/23 I had a 1 yr. warranty check to look at my check engine light. No resolution and I got charge another $180 today. I filed a complaint with the BBB. I advise you to not use this company for your car repairs. read more

Service was fast and they know exactly what they are doing, Wasting no time Tarik the mechanic came out diagnosed the issue and attacked the problem. Fixing it with ease only took 30 mins absolutely unbelievable!!!!!! 10/10 would recommend their services. read more

I have have a appointment all day with them missed work for nothing because they just keep changing the time they are coming when thy came to check out my car the first time they changed it without me knowing n showed up like six hours earlier very well not managed company at all ‍ would not recommend them as a single mom I can't miss work food n my fridge is more important so today was bull shit in when u call I have to they aren't helpful at all read more

Had my oil pressure sensor replaced in November and here it is April. Called for a warranty repair. Set the appointment and was told no charge. Then I get a quote for $160. Called customer service. Person was rude and said IF they determine it isn't their fault they are going to charge me and if they determine it isn't they may waive it. Asked for a supervisor. Surprise none are available. One will call me back in 1-2 days. Still waiting. We'll see. read more

I highly recommend repair Smith to service your car, they come to you. Was able to make a next day appointment. Mechanic was professional and knowledgeable. He did not sell me something I didn't need. Thought alternator needed to be replaced, turns out battery was bad. Got it replaced quickly and all is well again. I will use this service again in the future. Thank you repairsmith! Happy customer! read more

Sat on hold forever just to talk to someone in India who had no idea about anything about cars.

What an incredible scam. I went to the website and booked service, writing that my vehicle would not start and likely needed a new starter or an alternator. I waited four days for the appointment. The guy showed up and spent an hour with my vehicle. For $139, he tells me it won't start and it needs a fuel pump. By the way, that's a repair he can't do. So I'm out $140 and I still have to take it to a repairman. It's ridiculous that this place calls self RepairSmith, since they didn't repair a darn thing. Avoid. Avoid. Avoid. read more

UNRELIABLE AND OVERPRICED. This morning around 8am I tried to turn on my car, dead battery. Had to stay home from work and keep the kids home with me. I really needed help, so I booked a service with repair smith to have them come out between 5-7pm. I made the appointment early and told them if they could come out sooner please do. At 5:55pm they text me saying that they wouldn't make it out today and rescheduled for TOMORROW from 2-4pm. I texted back begging them to come out tonight and called them with no response because they close at 6pm. They cannot just do that to people who are depending on them. Also they add on an extra $150 to the cost of the battery. I'm beyond disappointed. read more

Their policies may be deceptive or fraudulent. I had a clunking sound in the steering column....and told them this online. They inspected the column for five minutes and charged me over $110 with NO repair work being done at all! I thought they were coming to fix the problem. I did not need the car inspected. The service man was courteous and punctual .......but I will never use this company again!!! I was quoted $110 but $130 showed up on the credit charge. read more

I saw one of my neighbor use their services and I hear it from an add. To be honest it's hard to trust any sort of business cause the care for the people are gone it's more how much I can make of you type of world now . The reasons we are pushed to work on our own car and just YouTube it LOL . Kidding aside I had an amazing guy Edward and you can booked him I think. He is kind, knowledgeable, sincere and good humor. His not the other auto repair shop that will focus on finding what the fix even it's not necessarily needed.I can guarantee you this as I went to pretty much all you can name . They for sure have secure their business with me . A lifetime partnership unless they change management and get a killer shark but for now this is an amazing concept and advertising. Good for elders but I am not sure if they know about it but they come to your home. Look for Edward to work on your car and also Edward says all good things about the company cause I did asked how are they treated and that means they do take care of their people so it's always good to support the business who looks after their people. I hope you get more business cause I feel after what I experienced today you have potential to go big, smart good concept and be comfortable at home. Last time I took my car to a repair shop my car was their cause I passed by million time and nothing was done. Also bonus point they will not hard sell you anything. read more

AutoNation Mobile Service - Car repair at your door - Auto Repair Near Me

I was greeted by a person who had no idea why I was talking about and refused to move forward without me signing up first. DON NOT USE THEM. IF YELP REMOVES ITS BECAUSE THEY ARE PART OF THE SCAM. read more

Technician they sent to my area was awesome and super nice! However took 2 weeks to schedule and 2 no shows prior to them finally getting someone out. I think it would be good in the Phoenix area, however in San Tan Valley not enough techs and they should not book if cannot follow through. Luckily we did not need the car to go anywhere. Note this was not the Technician's fault. He was running ragged and was able to get to us by 8pm for a scheduled 3-5. The referral service needs some work. I think the only reason we got service that day is that there were 2 prior no shows. We only had a diagnosis for no start that ended up being a bad battery. The Technician was not given the make/model of the vehicle (that was part of the intake) by the scheduler so could not replace the battery at that time. Again, glad this was our spare car and cannot recommended. Too bad, neat business idea. read more

Odis Cribbs was absolutely amazing and very communicative. He fixed my check engine light easily and even helped me with my warranty I had on my car. Everything was stress free and quick. I will definitely recommend this place to all my friends! read more

I just wanted to write a good review to someone who deserves it Matt Spilken Made my day by repairing my car for like $165 dollars thank you Matt . I will use your company Repair Smith again read more

Highly recommend- I had new brakes installed, my technician was Tarik. He was friendly and thoroughly explained what he was doing, checked additional items I asked about and finished quickly with great quality. The 'office' was also great, scheduling fast and frequently communicating. All without leaving my house, fantastic service! read more

James M. is an excellent technician and Repairsmith was a great find during the height of Covid. Always does a great job!

Had Mario out yesterday. It was a same day appointment. My AC wrnt out on my car amd my door latch stopped working. I was fearing the wirst but he assured me he would get a diagnostic and tackle all the issues. He had the AC working in less than an hour and the door was a bit more work but got that fixed too. He was so awesome and professional. Will definitely be using them again. read more

The gentleman I had to fix my issue on the car we were having problems with fixed our problem. We will never use a dealership again on anything. If warranty is out company will work with you and make a reduce proposal price. The mobile mechanic name we had is Rene.... Awesome person. read more

I had my first encounter today with this company... I had Odis C. As my tech. I can honestly say I wouldn't waste my time going to a shop anymore!! I'm converted. Dude was professional respectful and hella knowledgeable. I could tell he was honest n not just bs me to get me to pay unnecessary fees. They utilized my warranty through carvana so I had no out of pocket which was the best part! I'm old school and was skeptical but these guys are legit and need to be supported. ODIS.... thank you sir your professionalism is unmatched good man thanks for your service!​ read more

My car would not start and of course this happened on a Sunday at 4pm, when most auto repair places are getting ready to close. I was frustrated and worried. Thankfully someone told me to look up repair smith on google. I created an account and had an appointment set in less than 5 minutes. Tarek arrived within the appointment time frame and was amazing! He explained everything in detail. He was so professional, kind and understanding. He helped me fix the battery issue I had with my car in less than 30 minutes. I cannot recommend this company and Tarek enough. Will definitely be using them in the future. read more

My car had a seized spark plug. They sent out a mechanic to my door who said he would have it taken into one of their shops to be better looked at. A whole week later with no car and they finally send a tow truck out to take it. Another whole week and I get a call back saying they want to replace the entire engine. For a seized spark plug they should at worst have to take off the cylinder head, definitely not throw away a perfectly good engine and rip me off in the process. Takes forever with me constantly having to call them to get anything done, and when they finally do sit down to so something, they obviously don't know how to. read more

DO YOURSELF A FAVOR AND GO ELSEWHERE They do not show up as scheduled. 4 times, 4 let downs. Never again. One MONTH after initial visit, car is still not repaired due to Technician not actually showing up for appointment even though automated texts declare Technician is on his way! read more

These people are the most incompetent idiots in AZ. They started a claim and repair work that wasn't even approved by SilverRock. Then they lied saying it was pending when SilverRock knew nothing about the so called findings. Do not trust your automobile with these morons. read more

To start off, both technicians that came out were super friendly and did what they could however, this company is a scam. I paid for a false diagnostic and a repair worth 600$$ that did not fix my car. I tried to explain to the support team that my car was diagnosed incorrectly and is still having the same issue as before. They could not offer me anything except to send another technician out to check the work under their warranty but however if it's something else that's causing the problem(which it is because i'm still having the issue) then i would have to pay the price of 180 dollars for another diagnostic . no help whatsoever i'm not paying for another false diagnostic. now i have to take it to another mechanic to get the job done right when it should of been fixed the first time. read more

I needed to have my brakes and rotors replaced aroiund my entire car. I looked into mobile repair shops and stumbled upon RepairSmith. Within two days, I had an appointment scheduled. The pricing was fair so it made the most sense (my brakes were not safe to drive on). On June 11th, my service technician Edward Hayes arrived on time. Edward took the time to assess my vehicle, explain to me what some of the symptoms my vehicle was exhibiting could be, and explained his credentials. He was very knowledgeable, kind, and professional. It is summer time in Phoenix and he was dressed for the ocassion, however I would check in periodically to see if he needed any water. Each time I would check in, he would explain what all he had done so far. Even took the liberty to show me how dangerously low my rear brakes were! He was able to quickly identify what was causing the God awful grinding noise I was hearing. We briefly discussed our similar midwest backgrounds while he continued to service my vehicle. The entire process was quick and painless from arrival to completion. Edward did an amazing job and treated myself and my vehicle with respect. I could not wait to write a review for him as the world can afford more kind, hard working, and humble people. I would recommend Edward to anyone in need of a reliable repair. If he is a reflection of the company's employees and values, it would be safe to say I would recommend RepairSmith to anyone in the valley as well. Thanks Edward! read more

After canceling my appointment once, I ended up waiting a week to get it fixed. I ended up needing a new battery. RepairSmith charged $200 more than the auto store sells the battery. So much for market value. The technician was nice and apologetic as he knows the company gouges customers. If only I would have known it would have been cheaper to pay to have my car towed. read more

Great prompt service and recommendations from Terry. I will definitely use this service again and hope Terry is my mechanic.

Battery on my car died and they resolved my issue quickly. They came to my apartment and were done in 20-30 minutes.

Tarik was my technician and he was great. He was very informative and he made sure every question was answered. He was very professional, polite, and cared. The business itself is great and convenient. They can be a little pricey, but they are fixing your car where ever you are. Very impressed with my first experience with this company! I hope all their technicians are as easy to work with as Tarik. read more

There was a little delay with getting my service done due to time, but when I did get serviced, the mechanic Matt was so awesome and professional! He knew how to really inspect my Mercedes Benz. He deserves a raise! read more

I needed an urgent battery replacement, and they were the only company in my area that would come out on the Easter weekend. Tarik was awesome, friendly and very quick. Will use them again in the future for any at-home maintenance!! read more

Diego used to be my go-to to service my car on YourMechanic. When he became unavailable on the site I was sad and started looking for an alternative. Decided to give RepairSmith a try because it had good reviews and I liked the fact that the mechanics were actual employees of the company. Lo and behold by pure chance Diego got assigned to my appointment and showed up at my door! Was surprised and happy to see his face again and he did a great job as usual servicing my cars. Company seems more professional overall than YourMechanic. They provide the mechanics with a van with consistent/standardized equipment vs. the randomness of the freelancers on YourMechanic using their personal tools and they have the option to tow your vehicle to their site for more extensive work. read more

Scam and Fraud alert!! Do not use this company!! This will be a bit long - but here it goes. Repair Smith comes to my house to look at my 2007 Porsche Boxster convertible top. The top was closed but I had been getting an error message saying it was not closed all the way and my windows would not close because the system thought top was open. After diagnosis they say I need a new motor for the top which is going to be $640 and of course the $150 for diagnosis that day. They come back to install the motor and when the guy is doing the repair he asks my fiancé to come outside and help him hold up the one side and then after he is done he tries the motor and a ball joint on right side arm cable breaks off. He says no problem will come back with the part tomorrow and then it will be fixed. Next day I don't hear from them so I start to call their customer service line and they say they were not even out here. I am now flipping out - my car is not even drivable since the top is left in service mode and wont close. It took me 2 weeks of being relentless with this company to get them to come back and fix the part they broke and to get them to pay for rental car that I had to get since my car was not drivable. They only paid for half the cost of the rental car which was rented at a very low rate of $45 a day. I don't think it should cost me - when your guy came out my car was drivable but then you left it broken and undrivable but it cost me for rental? They don't show up for first appt to come back and then it took another week for them to reschedule. After put part on they inform us that we need to take car to dealership to have convertible top timed which they can not do. I already had appt scheduled with dealership so I took it in right afterwards. The dealership called and said the cables were BOTH snapped and that it would be 1318.00 to repair. Then once they started that repair they informed me that one of the gears in the transmission on the right side of cab top was stripped and was so from cables being snapped. Another $500. Plus I had to have a rental at first until the dealership was nice enough to give me a loaner car until my car was done which was another $600. So they come out and charge me to totally break my convertible top and leave car undrivable - charge me roughly $800 to do that. Then it cost me another $2300 to fix it. Not to mention the first $500 from rental so that is $2800 on top of their $800 and this whole thing has cost me $3600. I have sent them the documented proof from dealership tech and how much this has cost - their guy emailed me an offer of $239. How he could come to this amount I haven't the slightest but Stay away from this company !! They will leave you carless and out of a ton of money to be able to just fix what they break!! Fraud and scam - just plain crooks!! This started on July 19th and it is now Oct 8th. read more

Arrived home to a completely dead battery. I went with Repairsmith due to the positive feedback on their website. I should have come here first. I was charged $251.46 for a low end economy battery that I could have purchased at the local auto parts store for approximately $110. The invoice led me to believe, due to the cost of the battery alone that it would be a decent battery. Live and learn. Updated review in response to owner's comment: If you are trying to avoid hidden costs, it would be helpful if you stated exactly which product is being installed in your customer's vehicle, as opposed to generic labeling as indicated on n my invoice. "Performed Services Replace Battery $293.46 Vehicle Battery $251.46 1x @ $251.46 Labor Cost $42.00 Mobile Service $19.99 Subtotal $313.45 Tax $21.63" read more

I contacted AutoNation Mobile service in the suspicion that I needed my pulleys changed on my 350z because the car would make a high squealing noise at start up and then stop shortly after, and this was after just having my drive belts changed and was given a price of $534 to change both pulleys. when the AutoNation mobile tech arrived he said he didn't think it was the pulleys and just recommended adjusting the belt so I said okay let's try that, the mobile tech had me drive my car onto the ramps to jack up my car and in 15min he adjusted the drive belts and had me start the car and there was no more high squealing noise which was great, BUT then the AutoNation Mobile Service tech changed the bill from $534 to $305 which was a HORRIBLE HIGH amount to charge to adjust a belt when I just had paid the dealership to put the belts on the car and not even 100miles and had to pay an exorbitant fee to adjust the belt RIDICULOUS! I REALLY would steer clear of AutoNation mobile service as it's a plow for them it seems to get out there and then adjust the price to RIP you OFF! read more

RepairSmith technicians Terry and Josh have been awesome in helping me sort out a 2014 Toyota Prius C with numerous front end suspension issues. read more

Beware the scheduling component! Scheduled my appt on a Friday for a Wednesday from 10-12. Got a text message later that they had received my request to reschedule. I hadn't requested a reschedule so I called them directly. Customer support said he wasn't sure what was going on but that my time was now 845 to 1045 or something like that. I said as long as still had an appt, I was fine. It's now Tuesday and no one has shown up. I go online to check my appt and the time is now listed at 10a-12p. I'm frustrated b/c they changed it without notifying me so I call again to get confirmation that someone will be out to my house today and turns out they changed the date too! Customer support was very nice but told me they only have 7-8 techs in Phoenix so they change appts times and dates as needed to accommodate their drive time. He said someone tried to call me and/or text me but I don't have a message or a text from anyone. What is the point of even letting me choose a date and time them if they're just going to change things around without notice?!? So frustrated! I usually use another mobile mechanic service but thought I would try RepairSmith (one of the mechanics I like went to work with them) but am beyond sorry that I did. I have a road trip coming up on Friday and now I have to scramble to get oil changed and car checked out. Going back to my other service. read more

I felt like yourmechanic was trying to screw me even though I had always used them. I called RepairSmith and the mechanic confirmed my findings. I'm not great with cars but if I see my radiator hose unplugged and I have a coolant leak 2+2=4. I plan on using RepairSmith more often. read more