I've been an AutoNation customer in North Dallas for over 10 years with my previous vehicle (2013-2023). While I didn't purchase it from them, I did service it there for the entire time I owned it. Generally, I had positive experiences. Unfortunately, our experience at AutoNation Denton on July 3, 2026, was very different.
We visited to test drive a 2018 Subaru Forester with 101k miles for my niece, who is a first-time driver and college student. From our initial online inquiry, we were transparent about budget and made it clear we were not interested in add-on packages or upselling. The car was listed online at $16,722.
Jacob, assisted with the test drive, was outstanding. He was patient, professional, and made my nervous new driver feel comfortable. Josiah (turns out the rep who had texted in the AM) was also courteous and respectful throughout the process.
The initial quote, exceeding $20k, included several add-on packages we had already said we didn't want. Even after those packages were removed, the numbers still weren't competitive given the vehicle's year/trim/condition, including a broken lift gate.
Nevertheless, no harm...no foul. We understand it's a process. We thanked Josiah and proceeded to leave. Josiah asked for a number to take to his manager to reconsider. Bryan, Sales Manager soon entered and proceeded to ruin a 10-year reputation.
Bryan had emailed me a promo packet on the Forester earlier in the morning. At which time, I let him know our case. So we should have all been on the same page. He proceeded to give an updated quote of around $18k, with a barked "cash or finance." We indicated neither. We said we would keep the quote in consideration in case something changes. As I went to take a picture of the quote, Bryan SNATCHED it from my hand stating it was confidential to his office. What in the actual?!? My husband and I have purchased multiple cars, and never have we had a sales team SNATCH ANYTHING FROM OUR HANDS! Let alone a quote to represent a good faith offer. That behavior simply REINFORCED that we had indeed made the correct decision. It was unprofessional and unnecessarily confrontational.
We thanked everyone for their time and left. We ended up finding 2 comparable vehicles in better condition at more reasonable prices across the street. That dealership wasn't originally in our plan to visit. It's unfortunate because Jacob and Josiah represented the dealership well, but the management interaction overshadowed an otherwise positive experience.
We won't be returning to AutoNation Denton. In the DFW, we have MANY choices in the businesses we support. No need to accept disrespect under any circumstance. Proceed with caution if you must and Good Luck! read more