I was very hesitant to shop here based on the reviews below. I had no idea what to expect when I…read morecalled and set an appointment. I sent an email the night before to see if the car I was interested in was available. The next morning just before 9am I received a call from Christian telling me it was available. He promptly requested I come in to view the vehicle and we briefly discussed my trade. We ended up coming in about an hour after our scheduled time (sorry if you're reading this) and were promptly greeted by a sales associate in a casual manner. We told him we were here to see Christian. Christian introduced himself and was very kind to everyone including my 4 kids. We went on a lengthy test drive per my husband's request. We chatted about numbers and told him that we knew where we wanted to be. Guess what... we walked out the door right where we wanted to be. Please know that this place is a high volume dealer, despite its hole in the wall appearance. If you call and a car sells before you make it in, don't be surprised. We saw this happen multiple times in our short time there. Also, know that they will work with you and your credit situation. Multiple people were shocked and very relieved that they could get approved. They are definitely good at what they do in the best way. Everyone we worked with was kind and answered all of my husband's questions. Thank you to everyone. We appreciate your help and are enjoying a car that finally fits our family.

After seeing two vehicles advertised on autorader and carfax for fair prices, we made an…read moreappointment and showed up for test drives. That took about an hour of our time, not great but not the reason for the low review. After deciding on one, we were given an offer lowballing our trade in by $7k compared to two other offers we had received. When we removed our trade from the deal, they added $1,000 to the asking price of the vehicle because "that price requires you to finance through us, it's disclosed on the internet". Well, it's not disclosed on the ads we responded to, and if it had been then it would have been a high price compared to the market.

I bought a 2008 Acura MDX a few months ago. I wanted to ensure the AC was working efficiently…read morebefore the 100° TX heat sets in. I took it to these guys and got a diagnostic performed for only $50. My vehicle needed a new serpentine belt and a can of Freon. They recommended keeping an eye on the compressor and I will eventually return for that repair. They were quick and I was out the door at $230. Richard and Erick were friendly and provided outstanding customer service. Highly recommended!

Yelp response was quick. Richard was very friendly. The service was very quick, and the price was…read morebetter than other shops. Will come back for other maintenance needs !

Customer service and honesty !!! If you are looking for a…read moregood functioning vehicle AVOID this place at all cost. It truly isn't worth the headache. After having the car for a year the AC went out in hot ass June on top of the Radio going out. Also, after a year I had to replace four new tires. And only having the car for a short period of time the engine light popped on and the car makes a horrible noise. So, if you care about your safety and want to put your money towards something completely worth it I'd stay the heck away from these guys !!!!!

Vince at the Denton store was awesome. Worked with me and answered every one of my million…read morequestions. Everyone else kept telling me no to a car because I already had one or were asking an outrageous amount for a down payment. Neighborhood got me into a 2018 with the down payment and monthly payments I could afford. I will be back.

I've been doing business with Matt, Jennifer and Eddie for almost 10 years. Just bought my 4th…read moretruck from them today. You couldn't ask for a better group of people!

I am on my third car from Matt's. While you always have to do your due diligence when purchasing a…read moreused vehicle, especially one that finances it in house, these guys are at the top of the list. The owner told me specifically that if I keep current on my payments, I will always have a vehicle to drive. I've had some mechanical issues here and there, and they have always been very accommodating to repair and help me work out payment options. They even helped me fix a car that I didn't buy from them because they value good customers. If you're in a situation where a finance company will not touch you, these guys should be your first and only option.

Came here in April, the week before Easter weekend. We got off on a rocky start due to a lot of…read morefrustration on my behalf and my sales person at that time. Regardless of my complaints i still remained a loyal customer because when I like what I like and want what I want I am not going to let myself down. I spoke with the lady that was in charge and the guy that work in finance and baby by the next time I came in for a service, they turn this thang around and made me so well pleased at their customer service, their promise to deliver if anything major goes wrong with the car beyond my control, and when the "major" happened they came to my rescue! Now that's how you win forever. I feel like this team is my adopted family and I would not trade them for the world. I cant wait til they allow me to trade in because they have some nice cars and the finance charges are not too much for not so good credit. If this is your situation, trust me you will be satisfied. Come shop with Lotus Auto Group Denton Texas. My people got you covered. PS: prepare to bring lots of documents. If you are prepared the process is easy and smooth sailing!' Thank you guys for coming through.

The people who work here are so amazing! They are kind and always make you feel welcomed. It's very…read morediverse and unique. Most employers speak more than 1-2 languages it's amazing. If you're looking for a car and quickly I recommend this place.

Great service! Helped me get my first car and I couldn't be happier! Kip and Nick were awesomeread more

From the owner: Our clients have high expectations for their vehicles, and equally high expectations about the…read moredealership professionals who serve them. National Auto Remarketing is widely recognized to be among the best in quality, reliability, value and customer satisfaction in both sales and service. When you're ready, come on by for a test drive

Called carvana to make sure I had all the paperwork in order before I drove 4 hours to sell my car…read more Two people from the call center said I had everything. I get here "oh we can't buy your car, sometimes the people in the call center don't know" THEN WHY EVEN LET THEM GIVE US THAT INFO! All bullshit

This place runs like a well oiled machine! Apparently they were short handed last night but…read moreeveryone was buzzing around with a sense of purpose and getting stuff done! I had a vehicle transferred from Tulsa, OK to this store since it was closest to my house. It is smaller than most the other CarMax locations that I have been to but all the people were super nice and helpful! Beyond the statement that I would buy from here again I just about refuse to buy a used car from anywhere other than CarMax if I can help it.

I requested a certain type of truck from Xavier. He told me not to worry about it because he would…read morefind it. It only took him less than a day! Here I am with my dream truck. Thank you Xavier for providing the best experience each time we meet up for a deal. If you're looking for your ideal vehicle don't hesitate and reach out to him.

First off, I waited inside the sales building for 15 minutes and multiple workers walked by me. I…read morethen went outside and found a salesman myself to get help with a vehicle. He told me they did not have that vehicle, as a stared at it and he scoffed then walked off. Interesting sales tactic. I downloaded yelp to make this review.