ABSOLUTELY EXCELLENT! ***** 5 more stars for this dealership!! I was making a cross country move,…read moreat about 1100 miles into this 500 mile trip my transmission began to fail around 75 miles from Madison,WI, I called Zimbrick Nissan on High Crossing Blvd. I arrived at the extremely busy service department around noon and was kindly greeted by Quinton, he was very friendly and professional, and managed to get my Juke looked at quickly. My transmission needed to be replaced, they arranged for a ride to pick up a rental car. When the work was completed I flew back Madison on a Thursday, they provided a Lyft pick up at the airport. 25 miles from the dealership my car began to act up again, returned to Zimbrick and they immediately began extensive testing on the vehicle. I was in Madison at the dealership Thursday afternoon, and most of the day Friday. During this time I was provided with a Nissan Kick to drive, and Quinton, Cody and Dave the Service Manager went above and beyond to ensure I had everything I needed. They also covered the cost of my hotel! I was so impressed with the integrity, treatment and kindness that was shown to me, as well as observing the courtesy shown to the other customers by Neal, Cody and Quinton, I decided to trade my Juke in and purchased a 2026 Rogue. Dave introduced me to their salesmanBrook Green, who helped me decide on the best Rogue package and financing for me. Trevor handled the financing, all where extremely helpful, and did everything possible to get me the lowest pricing they could. I was able to drive home Saturday morning in a beautiful Nissan Rogue, thankful for the folks at Zimbrick and their efforts to make an unfortunate situation a lot easier to bear. Dave even called to make sure I arrived home safely!!!! Highly recommend Zimbrick Nissan!!!

We were out of town and had to make an appointment as I hit my mileage for our first oil change. I…read morehad completely forgotten about purchasing an oil change package and they found it for me, used the better oil - synthetic and washed the car for us! Everyone was very friendly and our car was in and out before we could decide on lunch. We didn't buy our vehicle from this location, but they treated us very well.

Very good customer service who are also friendly and knowledgable. A pleasure to do business with…read more Quality body and paint work. My car looks like it came straight out of the factory!

Zimbrick refused to work on a car purchased brand new from them. But they did charge me to diagnose…read moreit. I've never been treated worse by a car company

Never before have I had a Mouse Problem in my car…read more In less than a year I have killed 16 mice in my new Hyundai Palisade. If I would have put the traps out continuously I would have gotten much more, I am sure. I have been to the dealer and they told me there is nothing they can do. A lot of help there. I went to two mechanics and came to find out the wiring in the car has soy base oil in it. No wonder they wanted to sell me an extended warranty for thousands of dollars. Mice are not nice and the dealer ???

horrible repair practices bait and switch tactics…read more take advantage of elderly will charge for work not done

I scheduled a service appointment with Zimbrick VW of Middleton because my engine was making some…read moreodd noises when idling, and also didn't seem to be running 100% smooth at highways speeds. I had traced the issue to the VVT solenoid (AKA cam magnet) which I had already replaced once, and suspected the issue was coming from that. They proceeded to quote me over $5000 for 4 different repairs. After doing some research, I concluded that 2 of those repairs (which would have totaled somewhere around $3400) were completely unnecessary and they were just trying to upsell me. For the actual repair relating to my VVT solenoid (and oil spool valve) they quoted me $1000. After looking up the repair I quickly realized that was very overpriced, as the repair was essentially removing 3 bolts, popping two parts out, and replacing them. So I asked if I could just buy the parts and do it myself (which I actually didn't do and decided to buy online, because their parts were also overpriced - $500 at the dealer vs $278 online for the same OEM parts). I did have them move forward with a separate repair they flagged, which was new tires and wheel alignment ($1000, which I will admit was a decent price). However, they then charged me an additional diagnostic fee "because I didn't move forward with service"... even though I paid them $1000 for new tires. When I initially dropped the car off I signed for the diagnostic fee, and I explicitly remember reading that they waive the diagnostic fee if you move forward with service. However, they explained to me that my tires were under a "separate diagnosis" and that the tires didn't count or fall under the "diagnostic fee". Overall I left feeling like this place doesn't care about their customers and just wants to make money.

The eastside service has proven to me nothing but poor and incompetence. I have given them more…read moreopportunities than most would be willing to do and they have NOT improved. Stay away from getting your car serviced at Zimbrick Madison Eastside.

I recently purchased a 2026 Ford F150 XLT with a 5 L V8 from Evansville Ford. Julia, my sales…read moreperson and Scott the sales manager were excellent to deal with. There was no pressure. All my questions were answered and they worked with my local bank. I took the truck home happy as a lark the next morning when I started the truck, the motor was knocking. I immediately called Dave the manager who I met the day before and he scheduled me an appointment being that this was a brand new truck. I was a little freaked out. I dropped the truck off for them to diagnose the problem. They immediately gave me a brand new 2026 Ford F150 to drive it turned out to be a bad timing chain tensioner to cause metal shavings to go through the entire engine and other words, it was a manufacturers defect. They immediately went to work and got me a 100% brand new engine and had Alan their top tech of 20 years was master certified. Put the motor in. It looked like the day came out of the factory. I was very impressed and extremely pleased. They also went above and beyond and contacted Ford. Ford stepped up and made my first truck payment. And gave me 100,000 mile extended warranty. I've been in the car business my entire life, both buying and selling and had never been handled more professionally. I am a very high type a personality. And like to know what's going on they kept me informed the entire way what could've been a major disappointment. a huge turned out to be a pleasant experience. I highly recommend anyone who was looking for a new car.

Buddy went in for a simple oil change. They completely forgot to add oil! So of course the engine…read moreceased! Then charged him 5k for a new engine! That's how they do business! Beware of this place!!!

I went here because I was new to the area, and EVERYONE at work recommended I take my car here. I…read moregot a hub assembly replaced and have had no problems with it. I think the best part is that they didn't try to bombard me with work I didn't need. They figured out what I needed fixed, and they fixed it. Also, of the 6 places I called, Reece was the best price, by a mile! Have recommended to a couple friends now.

Thank You Shawn & Brandon I'm on the older side of life…read moreand have been to many auto shops in my time. The honesty and kindness they showed me, kind of took me by surprise. I thought the days of caring for and showing respect for a paying customer was a thing of the past. Shawn and Brandon not only solved the stalling issues the car was having in a timely manner at a very reasonable rate, but also made me feel welcome while in the waiting room. Even enjoyed reading the sports page. Go Pack Go! Sincerely, Bob

Top notch dealer service. Keeping my older Cayenne on the road is a priority and the experience at…read more(Zimbrick) Porsche Madison has always been thoroughly professional and quick. And they make drop off and pickup easy. Also, this 100K vehicle has needed, other than replacing the spark plug coils, simple routine maintenance which is remarkably infrequent. I give them a 4 because I only give a 5 to life changing experiences.

This was a dream come true! The team at Zimbrick Porsche Madison worked some magic for us and got…read moreus our dream car. Last November we had inquired about trading in our 992 Carrera to get a used 992 GT3. Within a few months they made this dream a reality! We could not be happier with everything Porsche Madison has to offer. From the sales team to the service department everyone there is just amazing to work with. They are so kind and helpful! We will be doing all of our future Porsche business through Porsche Madison!

Thank you Travis Murray! I have been looking for a safe, reliable, and affordable used vehicle for…read moremonths, with no luck! Travis helped me find what I was looking for in less than 5 minutes! By far the smoothest car buying experience of my life! I can't thank this gentleman and Zimbrick enough! 5+Stars

LONG STORY SHORT: Zimbrick completely tried to rip off my brother and lied about what work needs to…read morebe done on his car. They made him think the car was unsafe to drive, so he did not have a vehicle to drive for two weeks, only to find out there was nothing wrong with his car. This is a review posted for my brother's experience specifically at the Zimbrick Honda dealership's service center on Grand Canyon Drive. AVOID THIS SERVICE CENTER AT ALL COSTS!! They are dishonest about what work your car needs, and they will try to rip you off completely. My brother was told by the Zimbrick sevice center that his car was leaking transmission fluid from the axle seals. They also mentioned that his air intake hose was about to tear, and it needed to be replaced immediately. Both of these were strange findings as his car is not that old and has relatively low mileage. So, he took the car to Goodyear (on 608 Washington Ave.) to get another quote and a second look. Zimbrick quoted him for $840 for the transmission fluid issues, while the folks at Goodyear quoted him for literally HALF the cost. However, they also said they couldn't find a leak. Apparently, his car's seals were totally fine. As for the air intake hose, Goodyear found that it's only slightly worn from weather and time, but it still looked fine. The mechanic at Goodyear said they wouldn't recommend my brother to go out of his way to replace it until a light comes on for it on the dashboard of the car Overcharging is standard for dealerships, so that's to be expected, but it is totally unacceptable to tell customers that urgent service must be completed when there are zero problems. Zimbrick inconvenienced my brother for two weeks because he couldn't drive his car during that time, and it turns out it was all a lie! BONUS ADVICE: Seriously, go to the Goodyear on 608 Washington Ave. when you need stuff done for your car. They're so honest and they're such standup people there. They went one step further after checking over my brother's car to say that they weren't comfortable charging him with anything because no services needed to be done. They didn't even charge my brother for the part they ordered because they will just send it back for him at no cost. How amazing is that, right?!