How do you know you have an honest shop? When they, like a…read moredoctor, tell you that you have a terminal hospice patient and not something they can cure. I have never had a more honest shop. The news I got was terrible-tied with serious sentimental value-the answer I got was honest. I had to convince them to do the work to make it safe to drive-knowing there was no cure. Then they do it in record time, charge me less than others would or quoted and were nice as could be. They explained the in detail what they could and could not cure, advised that I not invest and after significant pressure offered a middle path. They stayed opened late to accommodate, did amazing work and did it well. I love this shop. You will too.

Don't let the other reviews fool you. Based on my experience, I would not recommend this shop or…read moreits staff. I brought my car in on August 10th for an oil change, tire rotation, and to check a service light on the dash. About an hour later I got a call about it, and was given an outrageous quote to repair the root cause of the light, which turned out to be my alternator. On that call I wasn't given any real explanation or even a breakdown of the cost. That's also where I learned about a diagnostic fee I would be charged even if I went ahead with the repair, something I was never told about upfront. I declined the repair. After that call, I got quotes from a dealership and two other local shops for the same alternator repair. DiMaggio was going to charge me roughly 30 percent more than the dealership and nearly 70 percent more than the other local shops. Nobody called to let me know my car was ready, so I showed up assuming it was done. At pickup, I was charged for services I never approved, with no explanation until I pushed for one. My invoice said I had been given a courtesy vehicle inspection, but I didn't actually receive the results until after I had already complained. When I asked for the manager's contact information in person, I was handed a business card with an incorrect email address on it. I had to track down his correct email myself just to reach him. He did call the following day, and I'm giving 2 stars instead of 1 only because of that call, but the conversation mostly defended his team's handling of things rather than offering any real path to fixing it. Because of that, I ended up taking my car to another shop instead. This experience was more than terrible. It didn't make sense on paper or even in person. Avoid this shop if you can.

A bit pricey especially with me bringing in my own OEM parts, but they set and delivered…read moreexpectations well. They were very timely, having my vehicle back in about 24 hours despite me being a walk-in (no appointment). Would go again. Thanks Zane & all for a good repair. Power steering pump, spark plugs, transmission fluid flush/fill/filter replacement.

Had an appointment for a tire rotation. An easy task turned into 2hrs. On top of waiting for so…read morelong. Had an employee claim he had to jump start my van... Terrible first time experience and will not be coming back.

This is a review posted for my brother's experience here. He doesn't do Yelp, but I wanted to make…read moresure this Goodyear location got their shoutout! They're very honest and upstanding, which is apparently hard to come by when it comes to servicing cars! The Zimbrick Honda dealership's service center (the one on Grand Canyon Drive) in town told my brother that his car was leaking transmission fluid from the axle seals. They also mentioned that his air intake hose was about to tear, and it needed to be replaced immediately. Both of these were strange findings as his car is not that old and has relatively low mileage. So, he took the car to Goodyear to get another quote and a second look. The dealership quoted him for $840 for the transmission fluid issues, while the folks at Goodyear quoted him for literally HALF THE COST of the dealer. However, they also said they couldn't find a leak. Apparently, his car's seals were totally fine. As for the air intake hose, Goodyear found that it's only slightly worn from weather and time, but it looks fine. The mechanic at Goodyear said they wouldn't recommend my brother to go out of his way to replace it until a light comes on for it on the dashboard of the car. Wow, the dealership completely tried to rip him off! BONUS: They're so honest and standup at this Goodyear that they went one step further to say that they weren't comfortable charging him with anything because no services needed to be done. They didn't even charge my brother for the part they ordered because they will just send it back for him at no cost. How amazing are they, right?! This is how you build a loyal customer base. This is how you get customers to come back time and time again. All it takes is honesty and offering fair prices for good service. Highly recommend this Goodyear location to save money and not risk being ripped off! You'll be treated right here! (Also, do NOT go to Zimbrick for servicing, obviously)

Pay them to redo my front and back brakes. They didn't lubricate the brakes before they installed…read morethem and then claimed that the brakes were no longer covered under the warranty when I brought the issue up. (It was like 200 miles after) Literally how retarded can you be?

I came looking for some soil that was priced right, an excellent sale. Alex helped me find it, said…read morethere was some in the back. He also helped me load it into my car. Excellent customer service!

Trailer hitch installation bungled and then bungled. Failed to notify customer when incomplete…read moreparts were delivered for scheduled installation. Refused to schedule completion until necessary parts were in hand from hitch company. Delayed about one month from order. Botched installation blocked standard equipment tailgate motion sensor switch under bumper. Failed to follow up with hitch supplier and make good.

I can't recommend Matt more highly! He's very honest and doesn't push on more work to be done. I am…read morevery pleased!

BE AWARE WITH AUTO SHOP SCAM! I just want to let you guys know the very frustrating experience with…read moreINTEGRITY AUTOMOTIVE SERVICE in Monona I had last week. I went to this shop because the VW dealership next appointment is for September and this shop will take it right away. I told the attendant that my VW Passat TDI has a CEL (Check Engine Light) on, and I checked with a professional scanner tool and had active code P040C00, About EGR (Exhaust Gas Recirculation) temperature sensor circuit low. I asked if the work on diesel engines, he say "yes". Next day I received his phone call with the diagnostics and confirmed what I told him. The estimated repairs will include replace -EGR cooler, -EGR valve and -EGR temperature sensor, total estimated $2,400. I asked why he want to replace the EGR cooler if I don't have any coolant consumption? and Why the EGR valve if I don't have any code about it? I just approved to replace the EGR temp sensor, for $300 parts and labor. plus $120 for diagnostics. And had to wait for two days for sensor. When done, I came to pick up my car and canceled $470 with my credit card. Next day, as soon I got in the interstate the CEL was on again. I scanned again and has the same fault code. I opened the hood and checked if there was any lack of connection and found that still has the old rusty/dirty sensor on. I took a picture of it and went back to the shop. I politely say I want my money back, because I have same code, same problem, he was about to make excuses about the fault code, then I confront him with the evidence of the picture of the old sensor. He went ballistic and kick me out of shop because he has "zero tolerance when someone call him liar". Guess what, I have zero tolerance with the SCAMMERS and lack of INTEGRITY.

I had an evap leak in my fuel system that caused a pesky 'gas cap' light to come on in addition to…read morethe 'check engine' light. I went to them to get it taken care of and they got the job done. They took great care of me to such an extent that I want to bring my vehicle back for any maintenance that needs to be done. Pros: The front desk guy: very friendly, he remembers the clients and interacts with them on a personal level. My vehicle was not completely repaired on the first try. I called when the issue resurfaced and he immediately remembered who I was, expressed concern, and scheduled a follow up appointment. Their attitude: it's evident that they are committed to getting the job done right. It seems as if every person working there has a genuine love and interest for what they do. Their integrity: you have to worry about whether mechanics are trying to upsell you on things you do not need a lot of times. This was not the case here whatsoever. I did not get the "greedy" vibe from this place. They were genuinely concerned with fixing what the issue was and sending me on the way from there. Cons: I'm short on that right now. It was an all around positive experience.

Great local shop that we trust to bring our cars to. We know they are honest with estimates and…read morethe work they do. Best to plan ahead on when maintenance is needed so they can fit us in for appts. There is a reason they are so booked up - they are the best!

Had work done on my Car- not a 4x4 done at J&L. Got the work…read moredone the same day, and under the quoted price$. highly recommend this business for suspension work. easy to work with, work done on time, good prices!

This place Rocks! the guys are great, personable, knowledgeable, know what their doing and most of…read moreall the price was so fair. They did some research then gave it an alignment, and recommended adjusting the camber. it fixed my problem and the wrangler now goes down the road perfect. Thanks again for the exceptional service, and answering all my questions. When was the last time you were happy to pay your Mechanic. KO

I was told by the madison BMW dealer that on my BMW Z3 both my rear tires were "fail status" and…read morethe two front tire were "caution." I took the car to Toms , had him order the tires which would have been over $800 installed, the BMW dealer's price was over $1000, and they told me there was nothing wrong with the tires and I didn't need new tires. You have to really appreciate the honesty of this business. They easily could have replaced the tires and I wouldn't have known any better.

Today was my first time car shopping, and I initially trusted the dealer when he said nothing was…read morewrong apart from the sound button not working. Took it in to the mechanic my family trusts just to be safe and thank god I did because there was ALOT of $$$ problems with it :(( leaking transmission, missing antenna, radio not working, air conditioning not getting cold enough, leaking sealant, just to name a few. My family thinks I've dodged a bullet, and it sounds like the mechanic was very through when they went through with it. It took about 2 hours and ran me about $200~ but saved me what would've been thousands in damages. The man at his desk (Larry) who I believe was the one who did the maintenance check was very nice to us even though we were almost half an hour late to our appointment initially, I was extremely apologetic and he didn't seem to mind at all.(again, very sorry about that) They even spoke to my family and recommended a dealership for us to try (didn't seem like a money grab, wasn't on a business card they wrote it on the back of a blank piece of paper in pen) so hopefully my car hunting goes better....

I arrived around 6:15 pm on a Wednesday night after a long day at work, grocery shopping, and…read moregetting a large screw stuck in the center of my tire. They were all very friendly and willing to help. A large family in an extended van arrived with a flat shortly after I did. They were willing and able to tend to the families oversized van after my flat repair. I live within a 15 minute drive and was home before 7:30pm tonight. Thank you!!

Super helpful and very good pricing! It was below -10 today and our second car wouldn't start as we…read morewere leaving and they came out to help immediately.