Blew a tire on the highway late Friday afternoon near Wisconsin Dells…read more Got mini spare on but needed a special tire to match others. Called this discount tire store and Brian the manager found tires to match in Janesville Wisconsin. We could drive far with compact spare so he arranged for tires to be delivered within a few hours to his shop. Got us up and back on the road so we didn't have to wait until Monday. Great service and great manager.

This location used to be my go to store. I drove past another Discount Tire to have proper service…read moredone. Yesterday they caused a nightmare I am still dealing with today. I brought my truck in for a tire rotation and balance. I reminded them the air pressure needed to be reset. After waiting a bit I was ushered into the work area. The person working on my truck cross threaded one of the lugs. The lug nuts are not old as they were purchased from Discount Tire per their recommendation. They claimed the installer screwed it on by hand three turns instead of their company policy of five. A pain yes but it happened. They told me they would repair. My truck is going in the shop for other maintenance the next day and that can be taken care of. I get my truck back and the air pressure is 25 lbs low in the rear and 15 in the front. I had to have that corrected. I am also missing a center cap from my truck. The shop claimed it was missing when I arrived. They said they can order a new one. This is a comedy of errors and I'm paying the price. I would avoid this location. As a company I have bought tires for decades. This location is not up to par.

Fixed coolant leak, get it home, still leaking coolant. Shop claims system was pressure tested and…read morepassed. Get it back into the shop; fix second leak with additional parts and labor costs. Claims pressure tested system and passed for the second time. Currently no leak. Took two trips, two bills, and didn't have my car for little under two weeks. You decide if this is the experience you want.

Branden and the team are amazing! Great experience all around. Excellent customer service that made…read moresuch a different and solid work!

The customer service from the mechanic is incredible. I think his name started with a T, but I…read moredon't remember exactly. I came in five minutes before closing and was freaking out because of tire pressure problems (none of the gas station pumps around were working), and he put air in my tires and helped explain what happened. Really nice person and eased my stress before the snowstorm.

Brought my car in for an oil change and new tires. Everything was much cheaper than expected, but I…read moretook off a star bc they gave me a faulty or they broke my oil filter when changing it, so my car was leaking oil. They ended up replacing it for free, but it was still annoying and unfortunate that I had to go back for a missed issue/error. For the tires, I had picked something they had in stock, a guy called to confirm, but then they ended up installing different tires???, but they were half the price of the ones I picked, so I'm not complaining bc they saved me $500, just thought it was weird they have you pick, confirm your choice over the phone, and then install different ones anyway

When Shawn owned Capitol Tire it was the most honest car repair place in town…read more Shawn retired and sold Capitol Tire, now expect to be told you need service and parts you don't need.

No, Just no, do not go here. Outrageously overpriced. They recommend a ridiculous amount of repairs…read moreand service. It's really sad how the new owners have totally destroyed what Capital Tire used to be; a trustworthy repair shop with reasonable prices and integrity. I checked with another shop about the one repair that they listed that I probably do need and found it for half the price they were going to charge me.

I'll just say, the staff was prompt, courteous, professional, and very clearly explained the work…read morebeing done. And I'm not just talking about my work, but I observed how they were treating other customers as well, while I was waiting. Nice work, guys. The shop is clean and comfortable. The work on my car (4 new tires, mounted & balanced) was done very expeditiously. I would definitely return.

Changed my oil and looked at my breaks. They did everything well. Reasonable priced service.read more

When I used to live in Madison, WI, I previously took my old car into Broadway Tire & Auto to get…read morerepaired at least a few times. Out of all the times I've been there, the repair shop has had terrible customer service. I've had to deal with a man who works there named Tim who has always been unfriendly and disrespectful to customers. Another thing I've noticed about the auto mechanic, Tim is that he seems to be pissed off all the time. One time, when I was about to move to Los Angeles, my car was having problems and the motor got loud after I hit a curb that I didn't see. Sometimes, old cars are like that, and my old car had a lot of other similar problems when I got them fixed but they weren't fixed for very long. When I brought my car in to get looked at, Tim told me that he would take a look and let me know if there are any problems. An hour or 2 later, I got a call from Tim, and he told me that my car was severely damaged and that it can't be driven just because hitting the curb damaged a lot of things to that car. He blamed me for the damage and told me that he thinks I'm a bad driver even though I'm not. I explicitly told Tim that I was under a lot of stress and that I have to get on the road in a couple days to move to my new home and that I have no other choice. Tim didn't even care how I felt, and he told me that if I want the car fixed, I would have to pay $1600 which was a lot of money to spend out of my budget when I needed to save up most of my money for my move to LA. He also told me that he thinks I should sell my car and then fly to LA and buy a new one there if I don't want to pay the $1600. He even told me to come back over so that he could talk to me in person and show me what kinds of problems there were with my old car. Because I was in a very tough situation and on a very tight schedule and wanted to be able to get on the road to California on time, I just told Tim to fix the car as soon as possible and that I would pay the money for it. The repair took longer than I expected and all I did was hang out around the area all day but never went home. When I went back into the repair shop, I asked Tim if he could give me my keys to my apartment so that I could go home and rest until my car got fixed, but he refused to do that, and he threatened me by telling that if he gives me my apartment keys that I'll have to postpone my car repair and wait until the next day. I said no to that, and that I need it done as soon as possible so that I can get on the road on time. I spent all day waiting for my car to get fixed, and as it got closer to the time that Broadway Tire & Auto closed, I got a call from Tim letting me know that my car has been repaired and was ready to be picked up. When I got there and paid the money, my car was not in the parking lot, and when I asked Tim where my car was, he told me in a mean way that the mechanics were still finishing my car repair but that they'd leave it with me as soon as they were done. This made things even more frustrating that day, but as soon as I paid for my car repair and left, I knew that I shouldn't go back to this place again for car repairs or any other type of car maintenance. And even later on, my old car started to have a lot of mechanical problems again shortly after I got it repaired there. I do not recommend Broadway Tire & Auto. The mechanics that work there as well as the manager, Tim are very unfriendly, and they take advantage of people and try to rip them off by charging more money than most people can afford. If you don't want to be put in a tough car situation like I was in at Broadway Tire & Auto, then I'd say it's not worth it.

Got an oil change here - my car wasn't behaving normally afterwards so I had it checked out…read more Broadway tire drained my transmission fluid and overfilled my dirty oil. LOL. My car's okay but it could've been worse. I don't write reviews but just wanted to put this out there - a mistake like this shouldn't happen at a reputable mechanic in my opinion... Turned a $50 oil change into a $250 headache.

Ömar and group are amazing. Very willing to work with you. Always trying to find the best and…read morecheapest solution. Very calm.

My car battery died today- huge bummer. I called a tow person to jump it and then called Budd's for…read morethe first time ever for a replacement battery. I was met with the absolute best customer service. Not only did they squeeze me into a tight schedule but they also did a quick check over on my car and made sure it was running as smoothly as possible. I knew I needed an oil change and they were able to get that done as well. I spoke with one of the owners in depth about their business philosophy of repair instead of replace parts when possible and always taking care of customers. They were super helpful and nice and took the time to explain everything. I will be going to this spot for all my car issues for the rest of my time in Madison. I felt like they really cared for their customers and I'm so glad I found them!!

terrible experience said they couldnt change my oil filter because it was in a weird spot. I have a…read morecrown victoria 2006 there is nothing weird about it. they gave the vibes of just trying to get me out of there quickly. fire the mechanic

This was the best service I've ever had at an oil change place! All 4 team members were efficient…read moreand courteous. Clearly, the GM has set the tone for people to be the best at their roles. They have earned my continued business!