Great business, if you like chaos, return workmanship/warranty visits, poor workmanship and moody…read moreowners. Will not purchase another bedcap from them; going to avoid the "Fool me three times, shame on me." lesson. First truck's bedcap had a pinched door gasket from the factory. Rather than contact the OEM for warranty approval and replacement parts, so they could remove the rear door's frame and gaskets to correctly fix it, they squeezed-in more rubber gasket. Of course, next rain, it continued to leak. Rather than go back and have them continue to hack-away at it, I fixed it myself; leak stopped. Second truck's bedcap was ordered as bolt-down with 6 bolts, first we got clips, then on a return visit, we got 4 bolts; I installed the other 2 bolts. For their Customer Interface (for power at back of bed for lighting), they use Push Terminals (without shrink-wrap or strain-relief) rather than a simple harness. Push-Ons are fine as long as you locate them in a place where you can actually grip both ends to pull apart and have strain-relief on both sides with slack. They leave them partly inside a hole without slack. It's up to you to chase the wire, cut their zip-ties and re-route the wire to make the right amount of wire slack. When Ford provided 3rd brake light wire wasn't carrying power, they pointed to Ford. Local Ford dealership's Techs were equally incompetent. After 1/2 hour online, I found the fixed the problem. Guess that was too difficult for them to take the time and do, rather than simply giving-up and handing-over an unfinished product. Lastly, they used a utility knife to cut-open a thick Ford wire bundle and sliced-open the insulation on 2 power wires, then left the bundle open and exposed to road sand, grime and weather as well as leaving the 2 power wires exposed in the open bundle. In short, they've set a really low business bar for themselves, lack accountability, repeatedly place the burden of finding their poor workmanship on you, make you chase them for fixes, do not inspect their work well and seem to live in a moody "chaos" mode. Other than that, great place to purchase a bedcap.

I came in and they showed me all of the options these days. I am partial to caps but not always a…read morepractical choice. I wanted security and flexibility. They hooked me up with a very sturdy convertible model that folds back for tall loads. They even installed a lock on the tailgate that uses my own key all in just a few hours. Thanks folks.

I loved my very quick shopping trip here. I simply wanted a cover for my steering wheel. I always…read morelike to have a cover on it because they are cushy and I have a bad hand so it all makes it so that I don't have to squeeze so hard. Also the cloth ones don't get cold in the winter or hot in the summer. I walked in and they immediately offered to help me. I got the help that I needed and went safely to a register. The registers were safe with lines clearly drawn as to where you should stand. I was help quickly and sent on my way. I very much appreciate the help in the safety

Sean was such a great help today! He was informative and helped me fix all my problems! soo happy I…read morestopped by. Thanks Sean!

Awful, dishonest, and rude. Brought in my Mustang GT with a 5.4 for a tune. Called me telling me…read morethere was a misfire and he pressure tested the cylinder and it was making 100 psi or something low like that. Also charged me 90$ for an hour of labor that I never said was ok. Got home pressure tested it myself and the cylinder made just under 210psi. Guy couldn't even diagnose the misfire. All he did was sell me a tuner for $600 that I could've bought for 400$ and shipped to my door. Literally did me no good what so ever. A complete waste of time and needless to say I'm pretty pissed off. Would not recommend to anyone, take your car somewhere else!

I have to say that Karl and Kevin have helped me out so much from the first time I came in with an…read moreoil leak which he helped me chase down and didn't charge me anything for the time he spent with me. To the tuning of 2 engines with the FAST XFI Sportsman systems to find out the the engines I had were better used as boat anchors. To the professionally built engine that Karl himself built for me which exceeded my expectations. I wanted 400 rwhp and ended up with 465 rwhp and 645 rwtq. When Kevin tuned it for me, well all I have to say is OMG this thing is a monster. Karl and Kevin Thank you for your help and I will continue to be a loyal customer!!

Always knowledgable, always courteous. They have what you need, and more! Highly recommend them.read more

I'm giving this establishment one star and that's only because I'm obligated to do so. This is the…read moresecond time I've done business with this location the first time she had absolutely no idea what I needed and gave me the wrong part so me being dumb gave them a second chance and they screwed up again, so I will not be doing business with them anymore.

My car couldn't get started without a boost from another source…read more Matt was good to do a quick diagnosis of my engine. Later, as I wasn't feeling well at the time, Paul and Chuck did a great job installing a replacement battery for me and taking away the old one. The result is that O'Reilly Auto parts will be my go-to location for anything auto related.

They have good selections and helpful. When I had yo add oil in a difficult location on my engine…read morethey let me borrow a funnel. Otherwise I would have had to buy at &5+

Nice modern and fairly new Advance Auto Parts store in the Governor Francis Shopping center in…read moreWarwick. I went in because my car had some issues starting, so in the spirit of research and finding out costs, I went to see how much a new battery would cost. They had a great selection of them, including Die Hard, which used to be sold only at Sears...many...many years ago... That brand has since been sold to Advance Auto Parts (in 2019-2020). I can't believe how expensive these batteries cost, but again, this is the "heart" of your car, so better get one that starts all the time. Anyway, nice clean store, with knowledgeable and friendly staff.

Upsold me on something I didn't need. Spent $300 instead of $50. I confirmed I could return it…read morewhen I bought it. I come back in to return it and I'm told it can't be returned because it's an electronic. Worst customer experience.

I've come in here a few times, sometimes to just buy things my truck needed, like things to restore…read morethe lights, a bulb, air fresheners, and also one time I was so helpless my car wouldn't turn on the battery wasn't working. They're very quick to test your battery and run the codes to see what is the issue, and luckily it was my battery, they removed my old one and replaced it with a new reasonably priced one, no hassle and I was on my way. They make you feel welcomed and they're very patient with you even when you kind of are upset or overwhelmed. The store is always very clean and stocked well, they always have what I need. The prices are very reasonable as well. It's an easy in and out location and the workers are always so kind to me, they greet me and help me when I need help. I'll only come to this parts store because they don't act like it's such a hassle to help, they just do.

Nice clean Advance Auto Parts store in Warwick. I stopped in here to check on phone mounts for my…read morecar and I was surprised to see and notice something that I did not know it existed. It was a wireless fast charging window or dashboard mount. So you connect the bottom of the mount to the cigarette lighter in your car and the mount will wirelessly charge your phone...that's a great thing especially for long trips. The things you find out just by browsing around a store...the staff was very professional and friendly.

NO RETURN POLICY!! Beware...I bought a part for my sons truck. It was never even taken out of the…read morepackage....SERIOUSLY......

From the owner: Bichun Automotive has the parts your need and we are the largest warehouse in Rhode Island…read more Whether you need hoods or fenders to radiators or headlights we offer everything you need. With over 24 years of satisfied customers our goal is to provide you with service and quality parts you're looking for. Please visit our website or call. We're here to serve you.

Long review but worth reading if you're considering servicing your vehicle here…read more I ordered four new tires with installation online and scheduled a 9:00 AM appointment at Pep Boys. I arrived at 8:55 AM only to find the doors still locked. At 9:00 they finally opened, and the employee at the front desk informed customers that the technicians were late, so no work could begin yet. The first technician didn't arrive until around 9:15, and nobody working there seemed remotely concerned that he was late for work while customers were already waiting. I left my car and returned later that day when the work was supposedly completed. In the parking lot, I immediately noticed one valve stem was missing a cap. When I went back inside, they handed me a random mismatched cap that barely fit the threads. Shortly after driving away, my tire pressure monitoring system began updating, and one sensor showed "unavailable." I also noticed one tire was losing air. Because I was rushing to an event at my daughter's school, I could not return immediately. The next day I brought the car back. To his credit, the employee at the front desk seemed overwhelmed and understaffed, but he genuinely tried to help. While assisting me outside with a diagnostic tool, another employee--presumably his manager--came outside and reprimanded him in front of me for leaving a customer waiting inside. They argued in front of me and even tried to pull me into the disagreement by asking for my opinion on how the situation should have been handled. Completely unprofessional. They eventually discovered they had forgotten to install a tire pressure sensor in one wheel, and the leaking tire had air escaping around the valve stem. While fixing it, another employee informed me that the leak I found (a separate tire from the one with the sensor issue) was caused by a barcode sticker had been left on the tire during installation, preventing a proper seal, so they had to remount the tire. He seemed amused by this mistake. After already making a second trip and spending hours there, I did not find it funny. When they finally finished what they could, they informed me that "Blake" had apparently taken the sensor programming tool home, so I would need to return again in two days when he was working. On my third visit, things somehow got worse. They informed me they had run out of the adhesive wheel weights needed to rebalance the tires and it would take hours for more to arrive. Sensing my frustration, one employee went into the garage and found some loose weights lying around to use instead. After waiting yet again, I was finally handed my keys and told that Blake still could not program the tire sensor and would call me back once he figured out a solution, but he did not know what the exact issue was because he was "out of the loop". It has now been well over a week, and nobody has called. This entire experience was so absurd that I honestly worry people reading this review won't believe it actually happened, but I assure you every word is true. Beyond the repeated mistakes, what stood out most was the complete lack of pride, professionalism, accountability, or quality control. Nothing was checked before returning the vehicle to me, and every visit uncovered another careless error. The condition of the store itself reflects the same lack of standards and pride. The front area was cluttered with trash, dirty rags, random boxes, and layers of dust and dirt that looked like they hadn't been cleaned in months. It genuinely appears that nobody from corporate Pep Boys has inspected or managed this location in years. This was easily one of the worst customer service experiences I have ever had.

Made an appointment online. Brakes pads and tires. Without even looking at the vehicle, the brake…read moreprice went from $200 to $1100. According to them, as soon as you hear a squeak, you've probably ruined your rotors. A bait and switch scam. Declined the brake job. The manager told me that they would check them and see what I needed anyway since brake checks was a service they provided. That did not happen, And he was long gone when my tires were finally done. Appointment was at 2. They come out at 3:30, after I have already waited 90 minutes, and tell me I ordered the wrong size tires. I had used the option on their website to determine the size, I put in my license plate and it pulls my car info from the DMV. They are just now getting started 90 minutes after I arrived with my car with the cheapest tires they have in stock that fits - and I have zero info on which tires. 4.5+ hours to get tires. Only tires. And offered 10% discount for the wait. You know what would've been great? A phone charger to use. Some water while I am trapped here. A bathroom that isn't visibly filthy, a hook to hang my bag while I use it, and maybe paper towels to dry my hands. Not sure what happened to the car before me, but they paid and left, then the mechanic ran out alarmed and told the desk to call them on the phone and have them come back NOW. Another customer just returned with their vehicle. They got an oil change. It was overfilled and they had to have it towed. Everyone I've met in my half day of getting tires swear they will never come back here. I can't even tell you what I've heard coming out of the garage. Obnoxious and completely unprofessional.

If you ever need to get your automobile fixed this is the only place I'd recommend. Steve has…read morehelped me multiple times with my truck and also my Jeep. He is quick to investigate the issue and explains everything that is involved and lets you know the cost of parts and labor and also his prices compared to everyone else are VERY reasonable! He goes above and beyond and so do all the people working at this shop. Very helpful and friendly, they have integrity which is rare to find these days. When you deal with this shop it's like having your good buddy hook you up and help you out! Honestly I can't say enough good things about this business. When I was lied to by another person about what was "needed" I got a second opinion here and THIS was the correct opinion. It all went exactly how I was told. These guys really care about their customers and their work. You would be doing yourself a disservice by going anywhere else for your automotive needs! I will be going to them always and you would be wise to do the same! Best mechanics around right here!!

Always there when I have an issue and very knowledgeable. Easy to talk to. Great team.read more