Wow. Really displeased with a few things about this location compared to others I've been to.
First off, the AC canister I needed wasn't available in the aisles. What's the purpose behind this? It took me quite a while to figure out where they were, and since no one was around the aisles to ask, I finally went up to the cash registers, where I saw it behind the counter.
If something is behind the counter, it's much more difficult for me to compare products. I want to be able to grab exactly what I need without having to ask for it so I can make a quick trip and be on my way.
Also making the quick trip difficult was the fact that no one seemed available to help, customers or no. At no point, as I stood by the cash register, did anyone ask me if I needed help. I finally had to ask a man who came out of the office, who then referred me to the cashiers who hadn't taken the time to ask me what I needed. The cashiers were at no point friendly or enthusiastic.
I'm normally a fan of Advance Auto Parts, but this crew needs to step it up, starting with getting a larger selection out on the floor and honing in on customer service. read more