Took my Jeep in for a slow leak in one tire. Jack was exceptionally helpful. Happy customer.

4 all season tires for $830.00. Appt at 9am and got out the door at 11:45 on a Monday. They were quite busy but from my observations, new manager Dwayne I believe his name was??? Very customer service oriented, attentive and an honest businessman. He worked as quick and efficiently as possible when the lobby had quite a few people.. maintained his professionalism and was happy to answer questions and provide advice. I'd keep coming back based off how he handled the lobby of customers. Didn't try to upsell, gave customers options on how to handle their situation and broke down pricing which was 5 star service. Only minor critique was hoping I'd be able to get out of there sooner but it was a busy day. read more

Service times. Preordered 4 tires ($1000) with high speed balance. Made appointment for the service at purchase time. Got to my appointment 10 minutes early. Waited 75 minutes before they even took the car in the shop. Waited another 2 hours and still not finished. Should take 30-60 minutes to perform the service. What is the purpose of an appointment when they just perform the service whenever they choose. Was a Tire Pros customer for many years until the change in ownership. Will never go there again. read more

Absolutely terrible experience from start to finish. I called Monday and scheduled an appointment for Wednesday morning to have four new tires installed and an alignment performed if needed. I arrived at 8:00 a.m. and found about 10 customers standing outside. The doors were finally unlocked around 8:05. At the counter, they didn't want my reservation number. Instead, they asked me all the same questions and collected the same information I had already provided over the phone. They asked me twice what time I needed the vehicle back, and both times I clearly said noon. Noon came and went without a call. I waited all afternoon. At 4:30 p.m., I finally called them and was told my car was only then being pulled into the shop--more than eight hours after I dropped it off. They told me to head over because the work would be completed quickly. When I arrived around 5:30, I inspected the car and discovered that three of my four rims had been scratched and damaged during the tire installation. It somehow got worse. The alignment printout showed that the alignment was actually worse after they worked on it. Several final measurements were still out of specification, including the rear toe, and they handed me the sheet clearly showing the car had not been properly aligned. They also recorded my vehicle's mileage approximately 20,000 miles lower than the actual mileage. That error makes it appear the new tires were installed 20,000 miles earlier than they really were and could create problems if I ever need to make a treadwear warranty claim. So after an appointment that took nearly the entire day, I received damaged rims, an alignment that was worse than when I arrived, and inaccurate warranty paperwork. Completely careless and unacceptable work. Please go somewhere else if you care about your vehicle and want the job done properly. To be continued. I'll update this review after giving management the opportunity to make things right. We'll see how they handle it. 6/21 Update: I spoke with the store manager, who was nice, apologetic, and handled the conversation professionally. He refunded the alignment charge and provided corrected paperwork showing the proper mileage. The store has also agreed to repair the damage to my wheels. That has not happened yet, so I will update this review again once I see whether the repairs are completed properly. I appreciate the manager addressing some of my concerns, but the overall experience still should not have happened. Four new tires, balancing, and an alignment were completed in a very short time, the vehicle was returned with multiple alignment readings still outside specification, the mileage was recorded incorrectly, and my wheels were damaged during the service. The manager's response was a positive step, but the final outcome will depend on whether the wheel damage is actually repaired as promised. read more

I had my tire repaired tonight. These guys are amazing folks. Great technicians, terrific communication and skilled repair service. I am a experienced pro i ran tire centers before I retired. Do yourself a favor go here get quality service with a smile. Thank you Melvin's great work on my car!!! read more

What a fantastic shop. Smoothly run and everyone is happy and busy, had us out of there in no time. Just visiting from the west coast and needed some tire help, these guys did a fabulous job and we are quite pleased to be getting back on the road of adventures. Thank so much guys! Great attitude great service quality shop! read more

Great place, can fix your tires and gives you a good price. Do drop-offs only, odds are they are busy and won't have your vehicle fixed within the hour but they do a good job. Staff is very friendly and willing to work with you. read more

I scheduled a time in advance. Got there and noticed other cars were being taken. When I asked about mine, they could not find my keys and docket. After finally checking out the car I realized I could not stay there all day and left. When I took my car to another mechanic, they said I did not need what Melvin's suggested. Suspect. Just saying. read more

Total waste of time, I ordered tires and they set an appointment for 3 pm after waiting for 1.5 hours and them not taking my truck in and seeing the incompetent staff constantly swearing in the garage and arguing with each other, I heard them in the garage say ok we have 30 minutes get them in an out. (closes at 5). (no thanks) constantly not being able to find peoples keys that are picking up their vehicles and customers coming right back after picking up their vehicles with complaints. then in comes the manager walking around with flip-flops I decided this place was not for me this was once a great business with good service now I wouldn't let them change my wiper blades. This place is in dire need of new management! read more

I've lived in Smithfield for 2.5 years now and I've taken my vehicle there twice, my son's car and my wife's vehicle. EACH TIME, I have been treated with respect and honesty! While sitting there waiting for these vehicles, working of course, I overheard many conversations with other people with tire and other issues. EACH INTERACTION, was handled with great respect. Based on my own personal experiences and witnessing others as well, I'm rating this neighborhood tire service location, 5 STARS read more

Melvin's Tire and Auto Service Centers - What's left of the screw in my tire - Auto Repair Near Me - Smithfield, Rhode Island

Nightmare front desk service. Chaos, lack of process & confusion by the front staff. Never completes service when promised. Have to call numerous times for a update. read more

Placed an appointment on Friday for 1pm the following Monday for 4 new tires and installation. They called and confirmed. Took day out of work Monday. Show up 10 minutes early on Monday and check in, 20 minutes go by before they even bring my car on the lift even though I had an appointment. Another 15 minutes later they tell me they don't have my tires. Wasted a days pay, and an additional hour of my time. On top of that it's 3-5 days till I get my deposit back and I now have to take another day out of work to go to a different tire shop. Tires are easily available online I would've ordered had I known. Why confirm an appointment if you don't have stock. Absolutely ridiculous would not recommend to anyone. read more

Mike and Rudy were great! I've only been in here a couple times, but they always deliver service with a smile. They are always busy, so a bit of a wait, but I'm pretty sure that's a great problem to have! Would recommend! read more

Got tries done here and came back for other work. Very professional and did what they promised in a timely manner.

We brought the car 2017 Chevy cruz in on dec 12th to have it inspected. The car needed 2 new tires and to clear the check engine light the master air flow sensor had to be replaced. It was $875 for all that including the inspection. We picked up the car 2 days later and the new tire was flat (thankfully we looked before driving it or it would have ruined the new tire). We waited 20 minutes and they replaced the valve stem. However the check engine light was still on. They said to drive it 60 miles and when it shuts off bring it back for inspection. The engine light turned off but then came back on the next day. We brought it to Autozone and their machine said it was the master air flow sensor. We bring it back to you on Jan 10th and the guy said according to the notes you never replaced it but noted that it needed replacement. We paid to have it replaced yet it never was! The car is now at the shop yet again. Apparently it has been changed but the check engine light is still on so you still cannot inspect it. Your mechanic said they will try to drive it to reset it but cant promise anything. We live in warwick so we had to drive up to Smithfield now 3 times. It'll be 5 times by the time everything is said and done. I have been bringing my car there for many years and always recommended melvins to everyone. I work at Amica (remotely) and recommended Melvins to tons of amica employees. I will now do the opposite. The attitude from the mechanic was terrible. When I asked to now see the old part because I am now not trusting theyre replacing things when they say they are, he got an attitude with me saying they wouldnt not replace something if they said they did, but that is literally what happened back in December! I have been bringing my cars there for over 15 years now and this is the first time I've had issues like this. Very disappointed!! read more

Woke up with a flat tire inflated tire then drove straight to Melvin's. I didn't have an appointment, but talked to friendly person behind the desk. Told them my problem and they were able to get me in right away.It turned out that I had a nail in my tire. They were able to repair my tire. Many places could have said I needed a new tire and I wouldn't have known any difference. Will definitely recommend them to others. read more

Melvin's Tire and Auto Service Centers - Tire wall - Auto Repair Near Me - Smithfield, Rhode Island

I took my SUV to Melvin's Tire Pro in Smithfield yesterday due to a slow leak from a screw. I was in and out of there in a 1/2hr with my tire repaired! The staff is courteous and friendly and the service is top notch. A couple of years ago, I purchased a new set of tires for my car from this location and that experience is equally as good.....that's why without Hesitation I give them 5 stars and recommend them to anyone! read more

Melvin's Tire and Auto Service Centers - This is the Culprit! - Auto Repair Near Me - Smithfield, Rhode Island

I recently had occasion to go to Melvin Tire on Rte. 116 in Smithfield, RI for the purpose of a second opinion regarding tire replacement. I was cordially greeted by a very pleasant gentleman, and when I told him my purpose, he referred me to another very pleasant gentleman, who explained things clearly and made suggestions which I thought made perfect sense. They couldn't have been nicer! I took his suggestion and purchased two Goodyear tires. After riding on them for a few weeks I am most pleased. They are quiet and give a very smooth ride. It was a wonderful experience. read more

This service center is amazing for repairs, inspections and tires! They are fair and respectful and I HIGHLY RECOMMEND this business!!!

I have been going here since they were in Woonsocket. The service is great and so are the employees. I recently dealt with Steve D, he was awesome. I would recommend anyone to go there. read more

I made an appointment, it was confirmed, to have 4 new tires put on my car. I dropped it off for the day. When I hadn't heard from the store by 4:00, I called. They told me they weren't sure the new tires were in the store. After having my car all day. Ridiculous!! Never go their again. read more

Sept 20 I had my oil changed at this location. Shortly thereafter I developed a oil leak from my automobile drain plug. Returned to the location to have them repair the leaking plug. After 2 hours of waiting room sitting the Technician told me that they had NO OIL to replace the oil drained from my automobile. After 20 minutes more time sitting motor oil was delivered and I left the Garage. No apologies. Awful excuse for a Tire and maintenance Garage. BE AFRAID!!! read more

Had to get a tire plugged and put back on. Such informative and helpful staff!! Super nice, and quick.

Horrible. I went in for a tire change and they somehow messed my engine up so badly, my car will not start. I've taken it to 2 other shops and everyone is astonished with how badly they broke my car changing a tire. I will be telling everyone I can how bad this place is and how poorly they handled my car. read more

I usually dread going to auto repair shops - most of the shops I've been to have terrible customer service, are over priced, and try to convince me to fix brand new parts on my car that don't really need fixing. I am relieved to have finally found the complete opposite of all other auto repair shops! My tire maintenance light went on today. I have nitrogen tires, and was looking around for nitrogen tire inflation services. I called 9 different tire shops, all of which said they didn't offer nitrogen tire inflation. I called Melvin's Tire Pros and they not only offered nitrogen tire inflation, but also offered it for only $6 a tire! (My friend paid $70 for 4 tires of nitrogen inflation at a dealership) They even took me in same day, and I was in and out within an hour. The prices were so reasonable, and the customer service was phenomenal. The staff is extremely friendly, knowledgeable and accommodating. Thanks for a great experience Melvin's - I don't think I'll ever be able to go to any other repair shop! read more

Melvin's tire pro took care of my vehicle in a very timely fashion after I had got a nail in my tires. Steve at the front desk was very pleasant and helpful. read more

Yes I always come here for my tires. Fantastic service expell with SIRIUS he knows it all an help find the best tires for my vehicle. An Victor installed them with great friendly an knowledgeable was a wonderful machine. Yes I waited. I recommend them to anyone... read more

Went in yesterday because I had a slow leak. I'll be the first to admit that I know nothing about cars or tires, but I was still treated incredibly well. The staff is friendly and they explain things in a way that's easy to understand. Prices are very reasonable and I would recommend here to anyone looking for a tire shop! read more

I went there due to a slow leak tire which someone else told me it could not be fixed and I needed a new tire. They fixed it!! For FREE!!!!! Rudy was great in helping me with my problem!! read more

My husband noticed while shoveling that the front driver's side tire on my Highlander was VERY flat. The tire pressure light had been on for a little while. Even though it was a snow storm, Melvin's in Smithfield was open. They said to come right in. Rudy is the guy who seems to be in charge of the front desk. He is awesome! We have dealt with him before and he recognized us from previous work we had done there. (Husband bought 4 tires in early November) They took the vehicle in and in about an hour it was ready. Although Rudy said they would like nothing better than to sell us a tire, he said it was not necessary. They rebuilt the tpms kit and showed us the parts they took out to show corrosion in the valve stem, and that's why there was a slow leak in that tire. When I got back in my vehicle I noticed that my glove box had been fixed. It had been hanging partially open for quite some time and we couldn't figure out why. I went back in to tell them I appreciated that extra effort. I believe that "Bruce" was the mechanic/tech who worked on the tire and sure enough he had noticed the glove box problem and fixed it! These guys are really great; very customer oriented! We highly recommend Melvin's in Smithfield, read more

What a great place to do business with! My low tire pressure light came on when I was driving and I knew Melvin's Tire and Auto was in the immediate area so I called and was told to bring my car right in. My tires were checked and a nail was removed from one of my tires. The repair was complete and I was back on the road in less than an hour. read more

Needed to have my tires replaced quickly. They were very responsive and turned tires around in less than 24 hours.

I came to buy 4 new all-weather tires with a four wheel alignment and originally was going to give 3 stars because I never received any of my tire pressure caps back and I brought my car in at noon to pick up when I got off of work at 5 but when I got there it still wasn't done and I ended up having to wait about 20-30 more minutes but the service was nice and welcoming. Fast forward less than a week later and I was driving back from Christmas vacation when I had to pull over because my tire started bulging and we had to change it with the spare. I called as soon as I got back home because obviously it was a defective tire and they got me back in there right away and had me out within an hour. He didn't even make me come up to the counter again and explained the problem and fixed it. Because of this I wanted to raise my review a star since it was handled so professionally and quickly. read more

10:00 am I came for a tune up and oil change the guy at front counter said 2:00 it will be ready to be picked up I'm here at 2:20 they just started on oil change now an said they can't do a tune up knowing the whole time the main reason was the the tuneu if u just wanted to hold my car hostage for the oil change business just say that don't lie to me an make me waste half of my day waiting around they don't pay me for my time wasted I'm paying them to do a job an they here lying to me if u can't do something just be honest an say u can't very unprofessional as a 4.8 start business smh . read more

Rudy and Steve really helped me out in a hurry!! They were able to plug my tire and save me money. These guys rock!

It is the best place I have ever been. The service was wonderful, very professional staff, nice people and very good prices. GOOD, FAST AND PROFESSIONAL. THANK YOU. RAYMOND TEMPEST. read more

I have been here twice and both times received timely, friendly and efficient service. The owner was very accommodating and did not charge me for a flat tire repair. I will definitely go back. read more

I really want to recommend this place, the staff is friendly, the area is clean and easy to get in and out of, and the service is fast. However, without consent I was charged $17 for a headlight bulb and $15 to install it! I wish someone would have called me because I would have done it myself for $3. It literally takes 2 minutes with my car's easy assess to the bulbs assembly. For this reason, I can not recommend this company. Any company that clearly takes advantage of the customer without their consent and over charges you for parts and labor is one not worth your service. Update: The owner Melvin personally contacted me and issued a full refund for the part and labor. He was extremely apologetic and truly sorry I was charged for an unauthorized service. I've changed my rating to reflect this excellent customer care and for truly looking out for their patrons. read more

My spare tire was in like new condition but the rim was vert rotted out: So I brought my spare and a new rim to Melvin's tire in Smithfield, and they were great. took them only minutes to change the tire over, they even balanced it and put a new cap on the valve stem. they didn't charged me even one cent for the work. Thank you Melvin's tire you guys are the best, that's why I'll always get my tires and service at Melvin's . read more

Don't go here..Brought car in for oil change and check on squealing noise when accelerating.. they wanted to change $143 for oil charge in Chevy captiva... I questioned it and first they told me it needed 8 quarts of oil ... wrong.. then they said it needed a special oil filter.. absurd ... to top off they found no issue with squealing.. im at Midas right now and they showed me the belt issue which I suspected.... Skip Melvins tire read more