Nice modern and fairly new Advance Auto Parts store in the Governor Francis Shopping center in…read moreWarwick. I went in because my car had some issues starting, so in the spirit of research and finding out costs, I went to see how much a new battery would cost. They had a great selection of them, including Die Hard, which used to be sold only at Sears...many...many years ago... That brand has since been sold to Advance Auto Parts (in 2019-2020). I can't believe how expensive these batteries cost, but again, this is the "heart" of your car, so better get one that starts all the time. Anyway, nice clean store, with knowledgeable and friendly staff.

Upsold me on something I didn't need. Spent $300 instead of $50. I confirmed I could return it…read morewhen I bought it. I come back in to return it and I'm told it can't be returned because it's an electronic. Worst customer experience.

Five years later, I continue to have great experiences with the Sales and Service departments. I am…read moremeticulous with the maintenance schedules on my and my wife's VW, so I am at Scott for service about 2-3 times a year, between the two cars. I've been servicing my car there for six years. Bought my wife's car with them as well. Able to schedule online, they do good work, responsive to questions, and they are always helpful with a shuttle ride to and from, or a rental car the 1-2 times they have needed either car for a couple of days.

I had a great experience working with Zach. He was wonderful to work with, extremely helpful, and…read moreprovided excellent customer service from start to finish. He made the whole process easy and stress-free. The sales manager James is personable and extremely knowledgeable. Zach and James make the dream team for a car buying experience! If you're shopping at Scott VW, ask for Zach -- you won't be disappointed! I love my new Tiguan. Thank you!!

I had called several other spots for tires and NP gave me the best quote, on a brand I actually…read morerecognized (which is comforting as someone with little auto knowledge, brand recognition does sell). I got two new tires installed - the day after I called, and within 3 hours. I'm a terrible adult and putting air in my tires all weekend to hold off and find a good rate wasnt the best decision, but now I know where to start next time.

Owners were there working hands on with their customers. I was accidentally a total pain in the ass…read moreand they were still super nice! (I dropped off my Jeep and left with my key in my bag-duh-AND couldn't find my wheel lock. Total nightmare client. Whoops.) Highly recommend them if you're looking for a family owned spot you can trust!!

I am A VERY HAPPY CUSTOMER ! Manager Jeremy and the technical team at Smith Street Auto Sales & Car…read moreInspection went out of their way to repair my 2000 BMW 750il... This 26 year old car totally died last week as I pulled into a gas station across from Walgreens in N Providence....I tried to restart and noises were made but no start ...a code came on my dash stated "total catastrophic transmission failure".....Years ago I had another BMW 750 die on me when driving on the New York Turnpike... I ultimately gave the earlier car away when the BMW dealer started diagnosing the problem and charged a huge $$$....In the current situation I walked across the street and met Jeremy..he assured me that he felt he could diagnose my sudden stoppage...Jeremy and his assistant pushed this heavy BMW across the busy Smith Street into the garage ...A few days later Jeremy called and had me driving...I've been told by other shops in Providence that they will not work on this complex beast. Thankfully I now have the men at Smith St Auto sales.....Many Thanks Gentleman! ... Walter

Worst auto repair place ever! I was told $200 to $300 to repair and they charged me $935! Repair…read morefailed and they did nothing to fix it. Other things failed as well. They wanted to itemize each job. I had to junk the 2004 Subaru AWD with only 90k miles. They will not show you the item bought, where from, the price of the part with proof, and separate the labor. If the new part doesn't work, you are really going to pay the price. Warranty means nothing because suddenly other things will not work, I can assure you of that. My wife and I had to junk it. They mislead you.

I was able to call and make an appointment within an hour of calling. Ed was taking care of me and…read moretogether with the help of Chris from the parts department really went above and beyond to help me out. I am so grateful and will be coming back for my service needs. Thank you guys so much!

Oil light came on. Stopped to have checked. Got right in oil change done with other filters…read morechanged. Less than one hour. Super customer service. Wayne Boone and Annie. Reasonable price and asked before doing extra. Not my normal dealership but would almost certainly go back and highly recommend! 10 stars!!!! Thanks. And my husband's life was spared.

When my husband and I need parts or accessories for our cars, we always come here first. The…read moreknowledgeable staff skillfully and efficiently locate what we need; and if they don't have it, they order it. Prices are comparable to other stores in the area. The store is clean and organized which makes it very easy to find things.

Great customer service! I was in need of someone to replace a headlight on my car, I was greeted…read moreby Joshua with a smile and a helping hand. He went above the usual customer service and had my lights working in minutes! Store is fully stocked and reasonable rates. There are many auto parts stores to choose from, but OReillys will always have my business! Thanks Joshua!

Took my Jeep in for a slow leak in one tire. Jack was exceptionally helpful. Happy customer.read more

4 all season tires for $830.00. Appt at 9am and got out the door at 11:45 on a Monday. They were…read morequite busy but from my observations, new manager Dwayne I believe his name was??? Very customer service oriented, attentive and an honest businessman. He worked as quick and efficiently as possible when the lobby had quite a few people.. maintained his professionalism and was happy to answer questions and provide advice. I'd keep coming back based off how he handled the lobby of customers. Didn't try to upsell, gave customers options on how to handle their situation and broke down pricing which was 5 star service. Only minor critique was hoping I'd be able to get out of there sooner but it was a busy day.

A few weeks ago, I went to Majestic (excuse me, Balise) to have an oil change. As my nerves were…read morefraying due to the screaming 4 year old running wild in the waiting room with her apparently deaf and blind mother, the service guy came over and asked to "speak to me". Doing his job (not faulting him at all) he announced that I needed new brakes. I stood there, mouth agape, trying to take this in. I had purchased the car only two years previously, from Majestic (when it was still Majestic), with a sales pitch that included "and we just put in new brakes". Now, two years later, and perhaps 10,000 miles older, as I work from home, they tell me I need new brakes. AND, that I will cost $800 to repair!!! I politely tell them I had not recently plundered a third-world country, and therefore did not have the money for this repair. He very politely said "no problem" and said he would add it to the record for reference when I did have the money. Fast forward two weeks: my husband has a friend (he's "got a guy") who he went to school with who has an auto shop in West Warwick. This morning, we bring my car to him to look at, after a previous phone conversation uncovered that the same job, NOT at Majestic, would only cost $400. A few minutes ago I received a call from this guy. he said, "you don't need brakes. Your brakes are practically brand new. Like 80%. So you're all set." THANK YOU, Mike Rambone, for your honesty and thoughtfulness. I'm taking my business to Precision Automotive Service in West Warwick. Oil changes, wiper fluid, ANYTHING. They are super nice, super fair and HONEST. They don't have a website, but here is their Yelp page.

The owner jay is a friend of my parents and still doesnt have basic respect for customers. I…read morerecently brought my lexus here to clear out the sunroof gutters and replace the car battery, and somehow left without a side mirror cover! I was never compensated or even made aware of this has to see it for myself and even then didn't notice until i was home! Reached out to him about it and was blatantly ignored. Don't go here unless you like your vehicle straight disrespected. Im 19 years old and this is my second car and the first one i'm putting real blood sweat and tears into. This experience was awful and makes me never want to bring her to a shop again let alone this shop. If i were to be compensated or at least have the side mirror cover returned I wouldn't be leaving a negative f****** review!!!