Unlike where many businesses push and nag you to leave a review, I am leaving this review completely voluntarily. I am thrilled with my recent purchase of a new Subaru Forester and I was so pleased with the service I received from Sarah and Jackie in particular. They were both so professional,helpful, informative, communicative and had excellent follow-through. For the financial transaction Gene's assistance was much appreciated as well. If you are in the market for a Subaru, I highly recommend the Anchor team. read more

I leased several cars from here. Like most car dealerships, you have to do the haggle situation and pretend that you're not going to buy the car or go somewhere else in order to get a good deal, which is kind of ridiculous. I find it annoying and unprofessional. They really just need to give you a good deal. The haggle situation really turns me off a lot and it's almost making me consider going to a different dealership. The dealership itself is good as far as being clean and well maintained. Other than the current construction situation that hasn't finished and over a year, the dealership is relatively easy to get to. Staff is professional and courteous. As far as the service goes, they seem to do a decent job with the service itself and the prices seem to be competitive. The only draw back that I really have noticed with the service is they take an extreme amount of time to get the job done. For instance an oil change and tire rotation is 2 hours even with an appointment. A 15k mile service is 3 and a half hours, or 4 hours if you get a wash. I would strongly recommend getting a loaner car rather than waiting in the waiting room. The service has gotten more and more lengthy time wise in the last 2 years. read more

Very nice dealership. Low pressure. Open and spacious. Welcoming waiting area with snacks for the whole family. I worked with Sarah A. She knows her product and was able to assist us with all our questions and the purchase of a beautiful new Subaru. The process was smooth and quick. They have such a great selection. Great place to start your search and possibly find what you need. The smoothest purchase I ever made at a dealership. Great experience. read more

We bought a used Hyundai Sonata from Anchor Subaru a couple of months ago. It has been a nightmare ever since. We were happy with it for about a week. Someone scratched the paint while it was parked. We sent it to a body shop to be fixed and less than an hour later I got a call from the body shop asking me what body shop had worked on it before because they did a lousy job. I told him I had never taken it anywhere, we had only just purchased it. He told me a crack in the bumper had only been taped and the tail light was only glued in. A door had also been repaired. He took photos to show me and as it is a reputable business who was not trying to talk me out of money I have no reason to doubt them when they tell me this car is not worth the $14,000 it cost. I posted a google review expressing my disappointment at finding out it had been in an accident, which led to a back and forth with one of the owners of anchor subaru who treated me like I was lying and eventually offering me the $200 it cost to properly install a tail light IF i would delete my review. This felt very inappropriate and I declined. I hoped that would be the end of our misfortune with this car but it wasn't. Less than 2000 miles later the oil light came on. We took it for an oil change and were shocked to be told that it was 3 quarts low and that it is a known issue with this car that it burns oil like crazy and has led to a class action lawsuit against Hyundai after many Sonata owners had catastrophic engine failure. I had hoped that there was a possibility it was just low on oil when we bought it, but now only 2 weeks later and not even driven every day it is 3 quarters of a quart low. We have been sold a lemon. I have acknowledged there is a possibility that anchor subaru did not know the car had been in an accident if the previous owner never reported it but there is no way they were not aware of this Hyundai class action law suit over defects that cause excessive oil burning and engine failure. Beware if you buy a car here and beware if you talk about your experience you will be treated like a liar. They do not care about their customers at all only about lining their own pockets. The first thing I was told by the owner was "you got a great deal and here you come with your 1 star review." They will never admit to anything and act like it's your fault that they sold you a lemon. Also we junked our old car there so as not to have to drive it home and wait for it to be picked up. They acted like they were doing us a favor by junking it for us and giving us $100 off our purchase price of the lemon they sold us and claimed "it cost them money" to junk it for us. Do not fall for that because you can call any junk yard and they will come right to your home to pick up your junk car and pay you anywhere from 400 -600 dollars for it. I am just sick to my stomach over this whole thing and I hope whatever they spend my money on brings them the same misery they brought me. read more

I had my dealings with Ali he was extremely helpful and knowledgeable. I would recommend this dealership to anyone who wants a quick and painless car buying experience. read more

Well i had my first Impreza for 15 years until some kid rear ended me on the highway, was given a rental and automatic cars make me sooo uncomfortable so next day searched and following day started to shop. Just shop. Didn't care if my car could be fixed I'd sell that later, just needed new car. Was willing to drive a few hundred miles to find the right one and wouldn't settle. They had a car that was mostly what i wanted. I needed Certified pre owned and the other local Subaru dealer doesn't do it anymore or often they said. Vin was so nice and patient and educational. My bf whom is a service advisor for a different car company agreed a great fit. Put down a no guilt deposit and ended up being the one. The extended warranty is great and it's been less than a year and I've already had to use it (on something minor), with a free rental so they weren't rushed and i wasn't in a bind. They kept me updated and reminded me to fill the tank multiple times so no extra charge. They even had me pre pay and pick up keys from sales since my job gets out so late. Jack i believe is my advisor and he's always been calm and kind knowing i double check everything with my boyfriend too - not everyone would be so patient. The sales team was kind and pet and interacted with my dog at pick up! Thanks guys! read more

Anchor Subaru - Danny aka Danny the cocker spaniel the old East Providence library dog living his best Subaru dog life - Auto Repair Near Me - North Smithfield, Rhode Island

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Amazing, friendly, and efficient customer service every time. Yes, the dealership can be more expensive for some things but I will always trust my Soobi to the professional folks at Anchor Subaru. They are up front about pricing and maintenance, what's needed immediately and what can wait. Free wifi, free device charging, free coffee, free water and free snacks. They even have a well manicured fenced in dog park on the premises so bring your K9 friends along! The only drawback to using this location is the constant construction mess on route 146. read more

I have had nothing but positive experiences with the front end service staff at Anchor Subaru. Recently, my Solterra had a compressor safety recall with related issues, and Brian D. handled my service with professional courtesy and knowledge. He answered my many questions, and I left with the confidence that my leased car is in tip top shape. The dealership is a long distance from my home, but I have always found the service staff at Anchor to be top notch, so it's worth the drive. The comfy waiting lounge with internet, great snacks, and beverages is also a plus! read more

After 2 car purchases and a decade of service, had an embarrassing exchange with their rental guy. After repairs cost a thousand (or a third) more than communicated, while being explained why this was completed without my acknowledgement, this employee interrupts to condescendingly ask to me to go back and fill the rest of the tank to full. I had to leave without finishing the "why is it $1000 more" conversation and drive the car to the nearest gas station even though I had filled up on the way there. I was told that the tank was 1/4 empty but snapped a picture of it showing it full. The gas I was able to add until the nozzle wouldn't fill any higher was less that $3. I played call-back tag with manager Anthony for about a month and now I have simply decided to go with a different dealership. Over $3 but really, its embarrassing for a dealership to even have rental car guy disturb customers while they are consulting about work provided. I was treated like a thief and charged $1000 more than I acknowledged. read more

Worst experience ever. We are paying over 40 dollars more a month than originally agreed upon but not receiving what was promised for that extra money. Left a message with Sales manager stating the error but no manager call back. Finance Dept called and said they would call back after reviewing it but no call back. Writing this experience hoping to prevent this from happening to anyone else. read more

Way overpriced. Very pushy individuals in the repair center. I also tried to sell a car to them and one guy got irate with me when he thought I was selling a stolen car. I showed him the title with my name on it. Maybe don't jump to conclusions until you get all the facts.i never had a good experience here. I go to Melvin's Tire, cheaper repairs and honest service. read more

I was searching for the perfect car and found it at Anchor Subaur. I went there in September 2024 ready to deal with the usual car buying shenanigans you get at dealerships especially as a woman. My experience at Anchor Subaru was nothing like i thought it would be. It was amazing from start to finish. Artem Guryanov helped me with everything. He was patient and answered every question so I could make informed choices. He explored all options and was just truly great. I am incredibly happy with my car and with the deal I got from start to finish. Highly recommend! read more

Went to Anchor Subaru to have my lower control arm bushings replaced which is a known issue with my model. The service rep tried to tell me the lower control arms were worn out,and I called him on it So both sides new bushings and I asked him to please be careful not to cross thread my lug nuts as I've had this happen in the past. I just finished replacing THREE wheel studs after Anchor cross threaded them I will never use them for service again The cost of the work they performed was inflated and unreasonable read more

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The VP Chris Benoit is equivalent to Harry Wormwood from Matilda. (Iykyk) He does shady business and covers it up with professional verbiage. I came in for an oil change. While in they said I needed to replace the flex pipe/catalytic converter and it was going to cost ME $2600 despite paying for the top warranty the car qualified for. Long story short- after having a trusted family mechanic look at it, we found both the flex pipe/cat were perfectly fine! And it was in fact a cracked exhaust manifold. Which WAS covered under warranty. VP Chris tried to tell me that it still wasn't covered because it was part of the exhaust even though the warranty said clear as day it was covered. Finally I spoke to the warranty company, who told me the exhaust manifold is in fact covered! I went back in, only to hear excuses and the blame game saying it's his teams fault, and STILL tried to say he didn't want to do the work because it COULD damage the other parts that aren't covered and he didn't want to be financially responsible for repairing something they break in shop. Finally, after having a conversation with chris and his other management team, we ultimately CONVINCED him he was in the wrong and I asked him to simply do the right thing (all I was asking to begin with) and cover what I paid for under warranty. I finally just picked it up and thank God his team had the ability to fix it (despite him throwing them verbally under the bus) imo That was a cheap move trying to blame his team instead of taking accountability. All said and done the cars fixed but I had to "gentle parent " 3 grown men prior to getting what I rightly deserved and paid for. So make sure you do your due diligence and call the warranty company if they try saying something isn't covered. Because in Chris's words he's sold this warranty since 06 and has NEVER covered it! (So how many other innocent people got screwed?!) I'm writing this here because they conveniently didn't give me the blue mail-in review card this time, that I normally fill out with high praises for them. But after this experience of shady business I truly can't wait to get rid of this vehicle and never do business with them again! So do yourself a favor...don't walk. RUN in the direction of a different dealership! read more

Not only did this dealership go above and beyond to ensure I got a great car at a great price, but the people truly care about you and your car buying experience. My sales consultant was Jackie Lataille and she went above and beyond providing me with extraordinary service. She thoroughly answered all of my questions and left me with no concerns. She made the car buying experience relaxed and enjoyable. She has a wealth of knowledge about Subarus (being an owner herself) and I felt more than confident with the all of the information she gave me. Thanks to Jackie I had an extraordinary car buying experience. Thank you Anchor Subaru team! read more

If I were in the market to buy a new or used Subaru I would NEVER consider buying from Anchor Subaru in Northern Rhode Island!!!! My significant other had to leave his car there due to an unexpected break down (his car was purchased new at Patrick Subaru in Shrewsbury, MA, in 2015), he was on the way to visit me in RI when this occurred. Communication with Anchor's service department was a disaster: barely a call back to nonexistent which necessitated his having to extend his rental several days more at significant added expense due to not knowing the eta of his repair to be finished. read more

Great experience here. I've bought many cars in my life and I can definitely say this was one of the best sales experiences I've ever had. Sarah was highly informative, put absolutely no pressure on me, and was very pleasant to work with. Her knowledge of Subarus is impressive, and she spent a lot of time showing me all the features of my new Legacy after I'd purchased it. Similarly, there was only information and no pressure about extended warranties and financing. I highly recommend Anchor Subaru. read more

It was time to replace our 2016 Outback 3.6R... decided to give Anchor a shot at earning my business. Went online and inquired about 1 or 2 Outbacks that they either had in stock or were in transit to Anchor and what would be "my" price? Never received and actual price quote but did receive a pop up that stated "up to $3,500 off new Outbacks". Went and test drove and inquired about purchasing a higher end model...wanted time to review and asked salesman to reach out to us the next day. Salesman mentioned $750 off MSRP price... we asked about the "up to $3,500 off MSRP on Outbacks"? Salesman continued to reach out regarding they could get the color exterior/interior that we wanted but again no firm answer regarding the price. At that point we decided to return to our original Subaru dealer that in the past avoided most of the games still being played by other dealers. We mentioned the "up to $3,500 off MSRP on the Outback" and they replied they could give us $3,250. Done Deal! Anchor had the opportunity to get a new loyal Subaru customer and they decided to play the game... and they lost! read more

Came to Anchor, after seeing a car I liked both on there website and on cars.com listed for $40, 234 which was MSRP after sitting down with them they told me it was for sale for $46,234. Illegal practice to show a car for sale at one price and then raise it up to another while your there.. They make money at MSRP never mind at what they call market price! If they want it at market value then list it as such! http://www.anchorautogroup.com/all-inventory /index.htm?search=Wilderness read more

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I have brought my car to these guys for service, for many years. They let me know what my car needs and what my options are. The service department team is very personable and welcoming. I would recommend this service department to any Subaru owner! read more

Service deparment are liers and scammers from the phone being answered to the michanics. Made an appointment for a full synthetic oil change and i asked what came with the service. Aming the list eas full synthetic oil, a car wash and top off of fluids! After the service my car looked clean but my gas milage dropped 3+ miles per gallon! After 3 consecutive oil changes my car started ti over heat, i had next to no coolent liquid left in the tank. The top manager of service offered me money back for having to buy my own coolent because his staff wasnt topping off the fluids, i refused and wanted to know what otjer fluids werent being topped off. My next oil change was at balise in warwick and my gas milage went right back to 19.5. It has dropped to 16.3 with the rip off oil Anchor Suberu sevice was using! No one shihld take there car there! The dammage they were doing to my car and the probibly expecting my to bring it back to themand pay them for tue dammage they caused! They also charged my $140 for a window track cleaning that balise in warwick said " we dont charge for that!" read more

Everyone at Anchor was very friendly and nice, especially Jackie who helped us with the most pleasurable car buying experience ever. We got an excellent finance rate from them, better than the bank told us. Highly recommend. read more

Just had possibly the best experience ever at the Anchor service department. Chris Benoit and Brian Douglas managed the in-house body work. They spent time understanding how perfect/expensive I wanted the work to be and produced a fantastic result at a reasonable price. The enthusiasm and skill they had throughout the process were delightful and the result was better than expected. read more

They sold me a warranty on a used car and said to me that I could use the warranty anywhere. 3 years later when I finally wanted to use the warranty in Worcester at Patrick Subaru, Patrick could not help because the warranty could not be used within 40 miles of Anchor. I have never heard about this in a warranty. I will never do business with Anchor again. read more

One of the worst experiences of my car buying life. I went in ready to buy a new car and was greeted kindly. It went downhill from there. The man who helped me was so condescending to me and my daughterinlaw. Insulted me numerous times by questioning me about the research I told him I had done on the car. Wouldn't describe the different models to me, and challenged me on everything I said. I had to sit at his desk until he went through his computer inventory. When I asked a question he would say "you did the research". Many times. He finally said he had one he would show me. We decided to leave. When we told him he was being a jerk to us, he turned around and walked away from us The manager was standing there and said "sorry about". That's it. Not one effort to sell me a car. Would never recommend them read more

What drew me into Anchor Subaru was the lifetime warranty - you don't find this opportunity at many other dealerships so if you have the chance, you should take it, right? But what kept me at Anchor and made me purchase was the customer service from Patric. Patric worked with me to get me a to a price that I felt was fair for both sides. Though some things could have been a bit better - like communication once the car was purchased - I'd say that overall, I had a good experience and I'm glad I bought with Anchor. I absolutely LOVE my 2019 Subaru Forester and I'm so happy I made the jump! Edit: A bit disappointed with the follow-up after the car purchase. I received a call checking in on how the pick-up went, I called back and left a voicemail on Tuesday (about 3 mins. after they called), also emailed on Monday, still haven't heard back. I dropped my rating. read more

My experience at Anchor Subaru yesterday was quite terrible. The price for the 2022 Subaru Forester that I found online, and the sales price in the dealership, differed by $6000. After haggling it came down to $4000. This is an unacceptable and unfair business practice, and I have reported this to the Better Business Bureau. I hope they change their advertised prices so that consumers don't waste their time thinking they're going to get a good deal. On a related note, my interactions with the sales manager Orfio were very unpleasant. He acted condescending and untruthful--for example, he justified a low valuation of my trade-in based on his assessment that he'd need to redo my entire roof, and that it would cost him $3000. There was a shallow, dime-sized dent in my roof and no paint was scratched off, in no reasonable world it make a car dealership net profit to go through $3000 worth of steps to remove a dime-sized dent from the roof of a car. Nothing illegal/unethical there, just incredibly rude and dishonest. And when I tried to get Orfio to match the offer I'd received earlier in the day at Balize Subaru in Warwick, $28k for my trade in, he laughed at me and said that "no idiot would pay that much for my old and damaged car." I understand that it's part of his job to save money on purchases, but he could have explained his pricing decision in a way that was more patient and kind and genuine. I hope he changes his behavior so that other potential Anchor customers don't have as negative an experience there. I really do love the Subaru brand, they make great and safe cars, and it's really a shame that I had such a negative experience at Anchor. read more

I went to this dealership seeking to purchase an auto. I am handicapped. Their doors do.not have handicapped push.buttons so.i struggled through the door. I had my service dogs with me. I sat at the first available available chair. For 30 minutes people walked by, talked to my dogs but never acknowledged me. I left after 30 minutes. When I complained in an ail Ms. Champagne said everyone thought I was a service customer. I was sitting in the showroom!! Why not offer me water? 29 years as a sales and customer service trainer I have never encountered such disregard for a customer. If you want a Subaru there is another dealer 15 minutes away in Attleborough Mass. read more

Happy with the services and parts department. They have taken decent care of my car. However, going back to April/May, they suggested I needed work done (the catalytic converter needed work, I needed new sway bars and some nuts and bolts had rusted and needed to be replaced). When I was there last for an oil change (roughly a month ago), the only pending work needing to be done was the sway bars, yet the attendant told me that I still needed to have the catalytic converter worked on. He had to go back in the system to see that this work was already completed. While I did get an apology, at the end of the visit, I still got the incorrect print out. Then this past May, I was rear ended. I made an appointment online for an oil change and made a note in the comment sections about getting an estimate for the insurance to have the repairs completed. I received a call that morning to confirm the appointment for the oil change, the woman I spoke with confirmed the appointment, then just hung up, not addressing the other concern I had. So, I called back. Multiple times. When she finally answered, she apologized for not answering right away due to being on the phone with other customers. Fine. I asked about how to go about the process for the insurance claim, explained what happened, etc., and was told that she doesn't know if the third party company they go through will take me, and she cannot get me a rental car, and basically she wished me luck with my endeavors. Needless to say, I took my insurance work elsewhere. read more

I walked into Anchor, with an appointment, & the man behind the front desk physically approached me, while not wearing a mask. I instinctively backed away before he put his mask on. Then I told him who my appointment was with, but it turns out the person I made the appointment with and had spoken to and had confirmed that morning and had been emailing was in fact not even available. Then I got the information I needed, which was information I actually could have gotten over the phone, but they had told me I *NEEDED* to come in for them to give me this information. Two men condescendingly mansplained something basic to me, which was infuriating & absurd. When my lease is up in 13 months I will now be looking to buy a Subaru from a different dealership. Work on your customer service skills, Anchor. read more

This was a great choice when I was in a bind! A local branch and amazing service. I was promptly greeted upon walking in and asked what they could do for me. I was there to get my emissions inspection and they were able to get me in within 45 minutes! They made sure to check a few other things for me and gave me a whole report and chart to make sure I was aware of other things I may need to do down the road. All of the gentlemen that helped me were very friendly and made sure there wasn't anything else they could do. Great news is hat they also do a very affordable oil change! Nobody likes to get that done but I believe I'll be definitely returning here to have mine done. The service was great and they also gave me a survey card to potentially win a prize. If you have the time, head over here for some reasonably priced auto services! read more

if I could give the dealership, zero stars, I would. This dealership told me it was my fault. They ordered the wrong part for my car. I question the level of competence the mechanics have due to taking off a broken auto dimming mirror, and placing a standard mirror on my vehicle, when all my other mirrors are auto dimming. it took over two months to get a driver side mirror and a cover painted. For reference, my accident happened on 10/16 and its 12/21. on top of it, I was told I would pay the difference from the standard mirror to the auto dimming mirror and that is not what happened the service manager Mike told me I had to pay full price and I could keep the mirror I did not need. I got the work done today 21 December.. they did not clean their nasty handprints off the mirror. Nor did I get a mirror that I previously paid for back. Jack said our car was ready in the bay and it was not. It was parked in the back lot. I do not recommend this dealer to anybody. I've had nothing but a horrendous experience each time I've come here. I will not be back. I also hope this dealership gets their ducks in a row. read more

Brought my car in for a suspected steering gearbox assembly (covered by extended warranty). Anchor was able to fit me in AND find the part (given the current ongoing shipping & labor crises). They also told me they would check my transmission as I was nearing my 100k mile warranty expiration (97k miles). They ended up also replacing my transmission because of a "potential future concern" and they didn't want me to have to deal with it after the warranty expired. All the service reps were great, but Anastasios went above and beyond for my car and I. I went to Anchor on a recommendation despite it being the farthest Subaru dealership from me and highly recommend them to anyone else. read more

Truly impressed so far with purchasing a 2017 Subaru Impreza from Shar. If anything changes I will update this review. I went to several dealers (VW, Subaru) before this and I'm glad I waited to go to Anchor last. As other reviews have stated, there's no switch and bait, and what you see is pretty much what you get. I was impressed that Shar basically left me alone to make my decision. "Take the car and drive it like you stole it" made me chuckle and allowed me to really see the car for what it was on the road. Also, explaining the infomedia center and the bells and whistles quickly was really useful. I actually adopted my cat from an RISPCA event here two years ago, and Brian, one of the owners recognized me and asked how my tortie was doing. The showroom is also pretty much brand new and you can tell that the staff takes pride in their work. Other dealerships were stagnant or lethargic, and didn't know their stock. Anchor did. The negotiation and financing process was streamlined, and they worked with me for the down payment. No pressure in adding any other features in (added warranties) and I was in and out in a few hours. Looking forward to picking up my new car in the next few days once it's ready! read more

Very apparent they don't test drive car after performing maintenance. Took my car in for noise coming from under the car. They said it was done and fixed the heat shield. I drove off only to have the sounds worse & louder than when I brought it in. read more

Last year I purchased a 2018 Subaru Legacy V6 with all the bells and whistles. No problems until yesterday. Suddenly no radio, Bluetooth, navigation system or back up camera. After two hours of sitting around waiting for my car to be repaired, I was told that I need a new radio and it would be a 10 day wait. I asked if it could be express mailed to me overnight and was told NO there is a backlog on these systems. I feel this is totally unreasonable to have to wait 10 or more days for a car that has under 10,000 miles! This is my first experience purchasing a Subaru and I can adamantly say I will NEVER purchase another Subaru again!! Bob Moore read more

These guys are the best! I bought a 07 Forester and an 06 outback. It's been over 10 years and the cars run like new because of this dealership. We will be buying new cars soon and will go to only them . read more

Thank You Anchor SUBARU and Josh Ostrow for helping my family and I purchase a new 2019 Subaru Legacy. Josh went above and beyond while demonstrating service excellence during the whole purchase. This was my 3rd SUBARU dealership that we visited and I would highly recommend Anchor Subaru . This is a super clean dealership while all the associates made us feel completely welcomed.Thank-you Josh and Anchor SUBARU.Look forward to my next purchase.BTW Before I had a chance to leave in my new car my baby already had a spill in the back seat and Josh personally noticed we was still outside so he ran out and even cleaned up the spill. Thanks again Josh . Love the waiting area with Water soda coffee hot and a bunch of snacks. Free WIFI read more

Service department was friendly and timely. Sales department was in experienced and pathetic. Jackie, I'm sorry but you wasted 3 fucking hours of my time when I just wanted my car appraised to see the value. You clearly didn't listen to my recommendations as I said I only had a few dollars to spare and didn't have 8k to put down. I didn't want a test drive and quite frankly didn't even want to continue to speak with you after a certain point. Don't tell people you've only sold 2 cars in 4 weeks that's how to lose a sale immediately. read more

The best car buying experience I've ever had. I would recommend it to anyone. Vincent was great to work with.