Our BMW X5 has been costing us a mint since the warranty ended....literally within 6 months everything started to break. I had yet another problem yesterday and went over to Warwick BMW to drop off the car. I decided to take the loaner they gave me and drive over to Lexus in the same park. I realized that my favorite tech from BMW now worked at Lexus when I arrived and he told me to talk to Kyle. I told Kyle that I was interested in a GX 470, but needed to see how much the BMW fix would cost before I committed. Fast forward a couple of hours....the BMW fix was going to be more than $2K and Kyle had taken $8K off the price of the Lexus. Done deal!! Great employees and specifically service folks. If you are in need of help give Ryan a call.....he will always tell you the truth! read more

I had, and am still having, a very disappointing experience with Lexus of Warwick. I waited more than five weeks for a vehicle that I was told had been ordered to my specifications. When I received a call that the car had arrived and was ready for delivery, I made plans to complete the purchase and turn in my current lease. Unfortunately, when I arrived at the dealership, I discovered that the vehicle was not what I had ordered. Several of the features that were important to me and part of my purchase decision were missing. Afterward, I received conflicting explanations about what had happened, making an already frustrating situation even more disappointing. I understand that mistakes can happen. What matters is how they are handled. Rather than receiving a clear explanation and a satisfactory resolution, I felt that my concerns were minimized despite the significant inconvenience, wasted time, and disruption this caused. To make matters worse, I am still waiting for the vehicle that was originally ordered. After more than five weeks of waiting, being told the car was ready, and then learning it was not the correct vehicle, I am now facing additional delays while continuing to wait for the vehicle I agreed to purchase. I do want to acknowledge that the sales representative was professional, apologetic, and genuinely tried to help. My frustration is not with him personally, but with the overall handling of the situation and the lack of accountability from management. I chose Lexus because of its reputation for quality and customer service. Unfortunately, my experience with Lexus of Warwick has not reflected the level of professionalism, communication, and customer care I expected from the Lexus brand. read more

Marc in service really is a class act, a true Lexus advocate. He went above and beyond to help me with an NX250 that needed repair work. He stayed in touch and never let me down. Bravo! read more

Lexus of Warwick - Taillamp needing repair - Car Dealers Near Me - Warwick, Rhode Island

I've owned the car 3+ months and I've used the service department twice (5k maintenance and a few dealer-only adjustments). Now that the new car smell is gone, I can judge the transaction with a clear head and can say buying a new car here was a great decision and an extremely - dare I say it? - easy and pleasant experience!! Three visits to test drive (Dave) to make sure I chose the right model for me, and two email exchanges with the sales manager (Geoff) and the deal was made. After joining the forums and FB group for the TX I can say I think I got a very fair deal. No pressure at all (we've all heard the horror stories of new car shopping) - just a polite and civil back and forth. My service advisor (Peppino) has been an absolute delight to work with. Love the car - and the dealership experience has been "Very Lexus". I would recommend letting these folks have a chance to earn your business; I think they will. Love my TX - thanks guys!! read more

Lexus of Warwick - Car Dealers Near Me - Warwick, Rhode Island

Close up shop. Terrible customer service and extremely abusive to older women. 4 hours for an oil change???? When asked about her car my friend was snubbed and dismissed. Treating people who buy high end cars badly isn't good, shame on you. Truly pathetic and disgusting. read more

In particular, I want to single out Luke Mayer. Young guy, knows the product very well indeed. It was an entirely pleasant experience. No pressure, talked about the cars, what would work best for us. I guve Luke and the dealership a strong positive recommentation! read more

DO NOT COME HERE FOR ANY REASON. I am extremely disappointed and I honestly feel sick to my stomach that I have to change my previous 5 star glowing review to a 1 star review. Honestly, I wish I could give them 0 stars. My experience with this dealership is the whole reason I do Yelp-to inform others of great places or scams like this. Here's the deal: last week I went in because there was a recall on my airbag. I asked them to also check my fluids because I got a notification saying an oil change was needed soon. After about 2 1/2 hours they informed me "you're all set to go, everything is good!" So I was excited that my Lexus was back in perfect condition. One week later, my Lexus said I needed an oil change. It's been about 5,000 miles since my last synthetic oil change and I don't need one for another 5,000 miles so I called them up. I was informed my Lexus can't be reset UNLESS I get an oil change with them. You know you can reset it yourself right? Anyways I was transferred to Mark Decker who informed me the guy who took care of my car (another Mark) did not inform me of the "problems" with my car and that I was "not good to go." He emailed me the report and low and behold, this is where the real problems start. The report I attached in the photos say I need a new battery which they can overcharge me on and make me pay $250 to replace, and air filter for $75, a cabin filter for $60, and new windshield wipers for $65 bucks. Are these people asking for a lawsuit? Walmart charges half that price and below those estimates. I went to Autozone, got a free battery test, and guess what? The battery is good, holding charge, absolutely nothing wrong with it. Check the photo I posted for proof. I also checked the air filters, no need to replace them yet, never had anyone tell me I need to replace cabin filters (the air smells fine to me), and the windshield wipers I replaced a few months ago. In summary, I was lied to saying I was "good to go," and when I confronted them they gave me a report I've never seen before with false claims. I honestly can't believe that they think they can scam people like this. I will be reporting them because this is engaging in fraudulent practices. Absolutely makes me sick that I have to deal with this. read more

Lexus of Warwick - "Recommendations" from the dealership along with their prices. - Car Dealers Near Me - Warwick, Rhode Island

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I would like to say thank you to the folks in the service department for such a wonderful experience. Most specifically, John May, who was courteous, professional, and so cheerful in handling my sticky situation. He was so responsive and so caring in taking care of every detail for our situation, and I am so grateful and surprised the way he was able to handle everything. What a wonderful delight, to be able to deal with a pleasant service person! He is truly an asset to their team, and he created a loyal customer! read more

The service department is top notch. They are very communicative. They send a video with commentary of your vehicle while it is on the lift. I had a dent removed and there was no evidence that it was ever there.They pick up and drop off your vehicle and leave you a loaner vehicle. Their service rates are very fair. I am very satisfied. read more

I just talked with Annette at the dealership about a new vehicle that I saw on the website. She confirmed that it was available for sale. I shared with her that I would be registering the vehicle in South Carolina. Annette and I talked briefly and she stated that she needed to talk to the manager and get back to me. She called back shortly only to tell me that the manager did not want to sell the vehicle to an out of town customer. I asked her for some education on why that would be and she stated that they (the dealership) wanted to keep the vehicle local. I am dumfounded as to why anyone in sales would turn down a guaranteed sale based where the buyer is from. Is this discrimination? It feels like it. I'm not easily offended. I actually joke that one would have to stomp on my toes before I take offense. This felt like a slap in the face. I am interested in the vehicle and still hope that someone at the dealership will be sympathetic. Refusing money from me because of my zip code is hurtful and discriminatory. read more

Although I didn't buy a Lexus this time around, it was a very tempting and pleasant experience to test drive here. The salesmen are very patient and understanding throughout the car buying process. I would highly suggest this dealership in the future. read more

I would like to know why they have people who don't know about car in parts department the guy didn't know what the hell was a journal bearing i put a picture so you can learn read more

Lexus of Warwick - Journal bearing - Car Dealers Near Me - Warwick, Rhode Island

I left a review of my (unfortunate, time-wasting) experience with this dealership. The dealership's manager replied, here (canned reply), that I should give him my contact information. Isn't that precious? As though this site doesn't have innumerable other people reporting the exact. same. thing: Lousy treatment of female car buyers. As though my experience was novel, rather than the documented norm. So here's my reply: When the crappy culture of which you are wholly aware (and apparently approve -- you're the manager after all) changes-- when you have female sales people on the floor, every day --when there's evidence that you don't treat female car buyers poorly-- I'll still never do business there. Because you *know* your sales people mistreat women-- as a regular course of business -- and you do nothing about it. read more

Lexus Warwick is the closest dealer to my house. I was disappointed in their service department a few years ago. I decided to give them another chance. I went in to buy a vehicle a week ago. I met the salesperson, Annette, did a test drive and decided to look at a few other cars. A few days later I finally decided to purchase the Lexus. I emailed and called Annette. She never returned my inquiries. I finally called the dealer directly and of course the car was sold just a few hours before. These people have no idea what they are doing. First they told me the car was available. Then Benjamin who would not give me his last name but he is the pre owned sales manager called and said sorry it was sold just a few hours ago. Isn't that convenient? I called my sales rep Annette two days ago. As I said their service department tried to sell me $3000 of repairs a few years ago. Another Lexus dealer told me they weren't needed. I don't believe a word these people say. They are unprofessional. Stay away. read more

I would NOT recommend going to Lexus of Warwick to buy a car. My sale associate was J. Eric Lopes. I put a DEPOSIT on Monday 6/19 for the car I was purchasing and was told the car was mine and was off the lot. I was going to the dealer on Friday 6/23 when they told me the car would be ready. Well I get a call today 6/22 to tell me the car was sold to someone else yesterday and was off the lot. Eric was out yesterday and another salesman sold it to someone else. They didn't care that I had already turned my leased vehicle back to Chevy. How does this happen at a prestigious dealership is beyond me. Nobody else in the dealership didn't know the car was sold?? Or maybe because I'm a woman??? Hmmm. I dont recommend going there to anyone who wants to buy a car. They will sell it right under your feet to someone else. I guess deposits don't matter these days. Thanks for my first great experience!!! I spoke to the GM, Ben, who apologized and was trying to sell me another model I don't want or like. They are going to refund me my deposit but told me I now I have wait for my money until tomorrow!!! This is unacceptable!!!! Not a good customer experience and I will never go back!!! read more

I purchased my (used) Lexus RX from Lexus of Warwick and have been coming here for about 4 years now to get my car serviced. I have spent A LOT OF MONEY on repairs(it can happen with a used car) and although I do find the dealership very expensive, it's worth it to me. Mostly because I've never had the same problem twice and their quality of work is unmatched. I have tried other places(twice) to try and save money, but always end up back at Lexus of Warwick. Their customer service is impeccable. I've had my ups and downs here, mostly because of how expensive some of the quotes were and the issues with my car, but they find a way to make me comfortable and happy. I also love how they give a complementary rental and car wash with every service. Peppino has been my service tech for the most part. He's amazing! I'm pretty sure he thinks I'm crazy(lol) because I've flipped out about the cost of some of my repairs, but he's always Professional and understanding. I plan on purchasing a new vehicle soon and will most likely get it from Lexus, just like my current vehicle(which I must remind you, was purchased used). Anyway...love Lexus of Warwick and the quote "you get what you pay for" is what comes to mind when I think of them. read more

Lexus of Warwick - Car Dealers Near Me - Warwick, Rhode Island

Lexus of Warwick made the car buying process a breeze. As a young, first time car buyer I especially appreciated Alisha, who was the finance person who helped me make it all super easy. Thank you to Hal and Matt as well, who helped guide me through it all. Trust me, i've been to 10 dealerships prior to this and i am glad i was able to wait to find the car I purchased at Lexus of Warwick. Although I came from out of state, Boston, i was able to finish everything quickly and the car i purchased has been amazing. Thank you to the team who helped me! read more

Lexus of Warwick - Car Dealers Near Me - Warwick, Rhode Island

Having the car inspected at Lexus is a pleasure. It was easy to make an appointment on line and the efficient service was remarkable. Peppino Palladino, who oversees the servicing of our vehicle is always welcoming and treats customers with kindness and respect. read more

I've been to a lot of dealers and have encountered a lot of bad service advisors that just treat you like crap and want your money; My wife (2012 ES 350) and I (2015 IS350 F-Sport) purchased our cars and needed to find a good reputable place to bring our cars to be serviced, we did not want bring our car to a mom and pop service center to get ripped off...we decided to take our vehicles to Inskip Lexus and we were greeted by Ryan Gardiner. We can honestly say the experience was great and he made us feel right @ home! He never pushed any service he didn't think was necessary, If you ever need you car serviced, make sure you see Ryan Gardiner! Best customer service experience we have experienced in a very long time. read more

Already left a lengthly google review and tired of a sales rep calling me back. Moral of the story dont let a customer bring the car in for a basic maintenance recommend all these "modifications, upgrades and issues", allow me to come back and then not fix said issues you told me to fix and recommend another mechanic to do it. Like what is that? My dad told me stop taking my car to a valvoline and take it into a dealership so they can maybe see different issues. Well valvoline is cheaper and doesnt mess up at least but they still try to scam as well with the carbon air filter needing to be "replaced" for $50. Have a good day read more

I know dealers charge more for repairs than independent mechanics, but in my experience dealers have been competent. Not so Lexus of Warwick. I brought in my recently purchased used Lexus because the volume of the navigation system had gone very low. They said the amplifier needed to be replaced at a cost of about $3000, and if I didn't replace it, soon I would lose the volume of the radio and warning signals. The latter seemed highly unlikely to me. I am not knowledgeable about car repair, but I do know about electrical systems. I took the car to an independent mechanic. In about an hour, they determined that the problem was that a speaker had gone bad and the cost of the fix is much, much less than Lexus of Warwick would have charged, not to mention that if I'd shelled out $3000 for their work, it wouldn't even have fixed the problem. read more

I really don't even know where to begin! I can't say enough wonderful things about Ryan at Lexus of Warwick. He has been helping me for years, ever since I had my old RX 350. And I can honestly say that I did another lease with Lexus because of him! Ryan is exceptional, efficient and always willing to go the extra mile to make sure that I am well taken care of. I am in medical sales, and he knows that I am always in a rush...and he will do everything he can to make my visits fast, fun, and effective! Do yourself a favor and request him when your Lexus needs service. I can't say enough amazing things about him! Thank you Ryan Gardiner for being so great to me, and I'm sure to many other customers at Lexus of Warwick! read more

Worse experience ever don't even bother coming here I can use so many colorful words to explain why you shouldn't waste your money here but I took my Buisness to Herb-chambers Lexus of Shanon and got my deal I wanted and was treated with respect as a return loyal customer should have been from the door read more

Came in this past saturday shopping for a 2019 RX350 for my wife. The salesman Kyle was great and I would have really liked to give him the sale but unfortunately the sales manager couldn't make it happen. Before we involved my trade in, the deal was decent at best. They offered me $19000 for my trade in so i showed them that i already had offers from other dealers up to $21800. They tried talking to me like I was a fool and told me that this was the best they could do and that anyone giving me more was just going to add it to the back end so I left. On my way home I called up a friend that buys cars from auctions and he told me that my vehicle was going for $21000 at auctions and to take not a penny less. I decided to visit herb chambers lexus of sharon and ended up leaving there in a brand new Lexus! Not only did i end up getting $21500 for my trade but they capped the lexus at $4000 less than Inskip! I really wanted to purchase from Inskip for the convenience of it being 5 miles from my house but the drive to Sharon was totally worth it $2500 more for my trade in, $7000 off sticker & a much more beautiful car dealership & shopping experience! If you aren't happy with getting robbed for your trade for them to make up for the measly couple grand they took off sticker than i totally suggest taking a 30min ride to Lexus of Sharon! read more

Lexus of Warwick - Car Dealers Near Me - Warwick, Rhode Island

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Booked online with a loaner request to go run some errands while waiting. Was told it would be quick (just a tire rotation, maybe there was a lack of loaner cars that day and I looked like the kind of person who could use an hour of relaxation with a couple coffees)...Anyway, an hour and 20 minutes later after asking for status updates a couple times it was finally ready. I didn't get the $5 starbucks gift card for checking it, and it would have been nice to be able to run some errands while waiting, but for my patience the service was comp'd. That's one way to save from a 1-star review! I'll be coming back because even tho there was a wait, the customer service of Peppino was great. read more

Had my Lexus GS300 Collision Service at Lexus of Warwick a few years back in which my Hood and Right Fender was painted . Was expressed by the previous Service Manager that Lexus back all Collision Service and Quality for as long as you own the vehicle . As i did follow up on this agreement well is was totally the opposite . Expressed by the New Manager for Collision , was told that he would not honor that agreement and would only as a favor paint but not prep the hood as it should with a pocket expense . Which in detail means paint over everything without sanding or prep . And this is a Lexus Dealer , I could do the same with a can of spray-paint . My Rating is a Zero !!! read more

I was driving from the Cape to NYC. Suddenly 3+lights came on and cautioned that my AWD was malfunctioning. I was fortunate that I was near the Lexus in Warwick, RI. when I arrived service advisor, Peppino Palladino.introduced himself. He was amazing, helpful, compassionate and a true gentleman. 2 1/2 hours later I was on the road home. Thanks to lexus of Warwick and Peppe, read more

I traded my older Lexus for a newer model. My sales person was Richard Johnson. I was in and out the door within 2 hours. Financing was done the day before . Staff is very pleasant and the experience was wonderful. The car is also great. I love it. I only wish they were a lot closer to my house. Thank You Richard. Dave read more

I was here on January 28th to buy a 2019 Lexus IS 300 fsport with only 17k miles. My sales consultant was Joe. He was great & even got me a deal! I also dealt with Alisha in financing she was so helpful and made sure all my questions were answered before leaving! They were both amazing made the car buying process so smooth & I was driving home the same day! Where it goes down hill is when I took my car to get ceramic coated and they informed me when they were torquing down my lug nuts to spec one of the studs snapped off. This to me isn't a shop error because they did the same pressure to all the studs and only had that one stud snap. So I called the service department on 2-10-22 at 5:20pm & I was told by molly there wasn't anyone available to help me & that someone would call me in the morning. On 2-11-22 morning came and went so at 4pm I called and spoke with molly again, she was not knowledgeable about the issues I was having, she kept referring to my wheel being broken, after being on hold for 20 min (yes 20 min) I was transferred to another service employee that told me my issue wouldn't be covered under manufacture warranty and it would be $400 to fix this problem on a car I've had less than a month. I don't recommend their service department at all. read more

We barely made it to the Service breezeway when our battery died. Driving from Martha's Vineyard through to Central PA, our visit was not a planned one. Guiseppi Palladino and a man training with him greeting us and took over the situation. It was before noon and was already a rough day. I felt Mr Palladino was genuinely interested in helping us and showed compassion for our 1999 Lexus ES300 with over 165,000 miles. He let us know he would order parts and provided us a loaner for a period of about 24hrs. With good friends in the area, we were able to turn our unexpected stop into a pretty fun visit. My family have been loyal Lexus drivers since 1996. My Dad's company supplied parts to Toyota since the 80's and we've bought five cars from Bobby Rahal Lexus in Mechanicsburg, PA. If ever relocated to the Providence area, you'll be our first stop. Thanks again to Mr. Palladino and the man training with him! I've forgotten his name, but we had lots to talk about regarding Lexus and Toyota. Always appreciate knowledgeable staff. read more

My mother is in the market for a new car and asked me to help her shop around. Naturally we went to Inskip first. We walked into Lexus and browsed the showroom. Nobody approached us for the entire 10 minutes inside the building. There were about 2 parties being helped by salesman, and I am not sure if they were all busy, but we did not even get a simple "hello we will be right with you in a few minutes." I know the BMW dealership next door is the same owner, but their customer service is much better (an employee there approached us before even entering the building). Guess we are going with German-made! read more

The worst customer service experience I have had in my life. I have had an issue with my radio since August 2021. They had the car for weeks, replaced the radio twice and I still have the original issue. Yesterday I was told by the GM - "All of your issues have been addressed and all of your concerns have been escalated and handled with care. The car is operating as designed. In closing, please stop sending me and/or my team emails regarding this concern." Is this how you treat customers? Is that how you sell cars, with defects? read more

Brought my NX200t in for it's 40k scheduled maintenance. Jamie greeted me as a stepped out of my vehicle and proceeded to handle everything (including the loaner car) with speed and efficiency. Would totally recommend Lexus of Warwick for their outstanding service! read more

Luv the staff the attention and they're ever so courteous.... #FSport #RedSeats #MyFavColor read more

Lexus of Warwick - Car Dealers Near Me - Warwick, Rhode Island

The service department will rip you off be very aware of what you need done to your vehicle. I went in for a simple oil change. After about an hour the service manager come out with a list of things that supposedly need to get done, about $800 dollars worth. I declined the work but kept a copy of what needed to be done. After that I took my vehicle to five different mechanic shops and they all said nothings wrong with my vehicle! I have spoken the the service manager about this matter he said he would call me back. Needless to say he never called me back and when I call to speak to someone I get the run around. Stay away from the service department they are crooks! read more

I enjoyed working with Rich Johnson; his sales approach and thorough follow through were exceptional. Purchase experience was smooth and easy - the bow on my GS-350 in the showroom took the cake! Randy (Product Specialist) was patient and spent a great deal of time with me when the purchase was finalized (2 hours!!) He made sure I knew how to customize my GS-350. Thanks again to everyone at Lexus of Warwick for all the help and support I received. The more I drive my car - the more I LOVE IT! Kris Murphy read more

Kyle P. is a knowledgeable, friendly, and professional salesman! I had a wonderful test drive and plan to continue doing business with him in the future! I'm now fully convinced that Lexus is the way to go! Thanks Kyle! read more

I took my car in for a 40,000 mile oil change. They said I needed new tires which I believe but then while I was waiting for the car they called me to say that it also needed the differential fluid changed and the air conditioning cleaned. So I agreed to that and when I did some research later I realized I needed none of that --but they were very deceptive as on the receipt they put "owner requested these" which I absolutely did not do! So I got snookered and will not be going back there again. read more

2.5 stars Brought in my new to me Lexus yesterday (have 2 other Toyota in the driveway) and I knew as a new service client they would come back with a laundry list of recommendations. I also knew premium labor prices were involved. A number of the $4000 in suggested work are items I can and did myself (plugs, battery, filters, wiper, etc.) as those were silly priced and easy to do. I did have them do what ended up being about $1800 in work and the big ticket items was the alternator. I didn't feel like doing it myself.....and I knew a remanufactured alternator is $135 or so....I was happy to hear they would not be using a reman but a new OEM part. And I understood the much higher $490 part cost. BUT in looking at the invoice.....guess what it was a remanufactured alternator for that insane price of $490. Kinda pissed about this at this point..... In their favor, service manager was nice and I confirmed much of the same suggested work needed tone done.....and I did much of it when I got home. But WTF is up with the large overcharge on the reman'd alternator? Even if there was a miscommunication between "new OEM" and "OEM reman" the other local Lexus part counters carry this part for $350 NOT $490..... Yeah I am kinda pissed......probably won't be back. read more

I take my car here regularly for service. Frank was my "go to" guy until he left and went elsewhere. They are very efficient and get service done in a timely manner. No complaints. read more