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CarMax

3.4 (68 reviews)
Closed 11:00 am - 8:00 pm
Updated 2 weeks ago

Services - CarMax

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It's all that's wrong with car that I purchased 7 months ago. - A multi-section printed form with checkboxes and lines for input, placed on a wooden table, with some sections numbered and labeled.

Not very good in customer service. There is no help in service. Not everyone has the same info. So very confusing. They sell you bad cars in areas that are not covered by their warranty, so they never have to pay to fix them. Just be careful. They sell cars that are ready to go and need the major repair they fall back on that inspection to say it was just at the mark to sell it with no warning. This is dangerous. They get double the money with no help on a car they sold someone 7 months ago. Check the price of book value first they all are double. I took it higher, but because my husband got upset and with justification cause the problems had been going on so long, he had it for my stress. The executive team decided to end my call cause my husband swore, so they said. I did not hear him, but we were on speaker. He deals with customers, too he is never that arrogant and condescending as Tom is. Lots of lies come out of their mouths. 2 stars only cause Janet is awesome. Also, I thought I should have 4 decent tires on car 2, same in front back, and two are different. Be very, very careful. Asking the other person in our car ,my husband did not swear at them he actually turned his head from the phone, and she heard a bit of it. She used it to side in the wrong. But I'll know better next time, just telling you to be very careful. The car place I have doing the repairs says no way could I have done that much damage to brakes in 7 months. Just be very, very careful . If you have to go here, fight for yourself before you buy. Regular stuff is about to go on all their cars.There was lots wrong with it and I heard noise from the beginning, and they never looked at the car correctly. Oh yeah, when u get on a group chat, just be aware that they communicate by text behind the chat. Very sad experience for me after already dealing with an accident and injuries. Very sad. Oh yeah, the manager said, "Why buy it? If you heard a noise, why cause you people said it was fine in those words? There's nothing wrong." Bad experience. Tom also said I let it sit cause I only put 3000 miles on it in 7 months. No, I drove it every day back and forth to work and grandaughter to school. Just not a lot of miles, so again I did not put this wearand tear on vehical, it had all these things wrong with it when i bought it and still they told me the noise was just the vehicle. So you're supposed to believe in what they say cause they were supposed to look at my complaint. Just because I had the warranty, they still think selling me the car in this condition was a good thing. Ok, again, sad experience. Good luck all. At test drive you can tell them if you want something looked at I did,there supose to call you with what they found they did not just put it back on lot and in computer for sale again. So right there, I should have known something was up. Very strange operation. More, I think of it sadder. It is the sader I get .I'll stick to the dealer ship next time. First time ever buying a used car. Here at car max, they cheated another person . Another one for their books. They were quick to point out what I should of did different, when do they accept what they did wrong through this purchase and service mess.

2014 Ford Mustang Convertible - A red Ford Mustang convertible with a black soft top and white racing stripes is parked in a wet parking lot, with a dog visible in the driver's seat.

My experience with CarMax was by far the best experience I've ever had at a dealership. No pressure, no haggling, competitive pricing, and a great atmosphere. Lee Anne Schembre was my sales associate at CarMax in Cranston/Warwick and immediately put me at ease. She is kind, relatable, professional and walked me through each stop of my car purchase. The entire staff is truly exceptional. Not going anywhere else for a car.

Mark B.

Walked in without an apt. They set me up with Neida to inspect my car. A couple hours later, a little while later my quote emailed to me. This was the one in Warwick, RI. Very happy with the quote too. Took all of 20 minutes there.

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Review Highlights - CarMax

I was very impressed with the ease and professionalism of doing business, it was quick easy and painless.

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Me, Foo, got caught up in some crazy Executive poker game in the presidential suite of the Hyatt on…read moreJefferson Blvd. The game was run by a couple of wise guys and I owned the table, closed down the game and walked away with a Halliburton of cash. Plus, some degenerate lost his dumb car to me so I had that problem so I figured Foo should dump it for some quick cash. The first place I called happened to be owned by the same wise guy who ran the game. "Ni hao, it's me, your best friend Foo who rode you like a dog and won your kitty last night," Foo said. "Oh yeah, you mutt, let me introduce you to Mr. Click." Then he hung up on Foo. It was loud in Foo's ear. So, then I called RFA and the man was nice and polite to Foo. "Hello, RFA, how may I assist you?" "Ni hao, me Foo and I have 2004 Volvo in good condition, runs and drives and has its original catalytic converter." "Four hundred." "How about four fifty?" said me, Foo. "Four hundred, cash." "When can you get it?" Foo said. "Ten minutes." So, RFA come over and pick up car with a truck with a bed that is flat and lights. The man greased Foo's palm with fifties and Foo give him daps and hugs. Foo not give no stack of grat because junking isn't hospitality. It's just cash on barrel with no issues. Tow guy not deal Foo a black jack or mix Foo a martini. No grat! Foo took the four hundred to Foxwoods and stop at NS Spa to say thank you to RFA for cash on barrel for my junk. Xie xie RFA!

I had to get my old vehicle removed from the apartment parking lot after getting a new one. My…read morehusband Eric called multiple places and they were difficult to deal with on the phone. Once he reached RFA Cash 4 Junk Cars he was treated respectfully. They answered all his questions and he theirs. Wecwere given a pickup time of 430pm and to our delight received a call that they were coming early around 330pm. The gentleman inspected my vehicle and we answered his questions. I gave him the title and he gave me cash. Very easy place to work with and the people are very friendly and respectful.

Demos Auto Sales - Demos auto sales

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Dont buy from here!!!! worst dealership ever. Demo's sold me a lemon with a messed up transmission…read moreamong MANY other issues. I handed them a check back in October. By November the vehicle had problems. I contacted them, they said the would help fix whatever problem he made up. I was told they did not have a full time mechanic available & they would contact me as soon as he was available. I never heard from him again. By January the car was having all sorts of issues. I took the car to infiniti to be scanned & sure enough over $10,000 in repairs including a transmission that previously alerted (according to infiniti the light was turned off but the transmission was never fixed). when I contacted Demo's I got 100 excuses from the salesman & was told over a month ago the owner would contact me & my husband. we have yet to be contacted by anyone. I am a disabled war veteran, mother of 3 and an RN. I work extremely hard for my money and having a reliable vehicle is a necessity. These people took advantage of my kindness. I guess the next step is legal action. My attorney will be in contact. I will make sure all of RI knows the scammers you are!

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Our BMW X5 has been costing us a mint since the warranty ended....literally within 6 months…read moreeverything started to break. I had yet another problem yesterday and went over to Warwick BMW to drop off the car. I decided to take the loaner they gave me and drive over to Lexus in the same park. I realized that my favorite tech from BMW now worked at Lexus when I arrived and he told me to talk to Kyle. I told Kyle that I was interested in a GX 470, but needed to see how much the BMW fix would cost before I committed. Fast forward a couple of hours....the BMW fix was going to be more than $2K and Kyle had taken $8K off the price of the Lexus. Done deal!! Great employees and specifically service folks. If you are in need of help give Ryan a call.....he will always tell you the truth!

I've owned the car 3+ months and I've used the service department twice (5k maintenance and a few…read moredealer-only adjustments). Now that the new car smell is gone, I can judge the transaction with a clear head and can say buying a new car here was a great decision and an extremely - dare I say it? - easy and pleasant experience!! Three visits to test drive (Dave) to make sure I chose the right model for me, and two email exchanges with the sales manager (Geoff) and the deal was made. After joining the forums and FB group for the TX I can say I think I got a very fair deal. No pressure at all (we've all heard the horror stories of new car shopping) - just a polite and civil back and forth. My service advisor (Peppino) has been an absolute delight to work with. Love the car - and the dealership experience has been "Very Lexus". I would recommend letting these folks have a chance to earn your business; I think they will. Love my TX - thanks guys!!

CarMax - usedcardealers - Updated May 2026

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