I went to Tasca recently for a recall on my Ford Escape, I walked into the service dept and stood there and there were about 5 people in their little stations and no one even looked at me so I approached one and told her that I had an appt and she said stand back on the mat and someone will be with you shortly. Great customer service??????? I thought it was very rude and finally someone asked if they could help me. When I returned to Tasca to pick up my car I couldn't locate it so there was a young worker out in the parking lot and I asked him if he could help me and he even offered to find my car and drive it to me. I wish I had gotten his name so I could call Tasca and tell them that this young gentleman truly knows what Good Customer Service is. I gave Tasca a 4 but that is due to the customer service only. read more

Came in just after noon on a Friday. Knew exactly which car we wanted. Just had to negotiate a trade in and be on our way with the car we came for. Well imagine my surprise when the poor child who has been on the job for month advised us that it's nearly impossible for them to accept anything of the amount required without a cashiers check. Debit, credit, personal check are all limited to like $2k. At 2pm on a Friday good luck getting the bank done and then back again. Or, you can finance but that will take two hours. Mind you, nobody was shopping for cars. We were the only buyers and two hours is the estimated wait time? After my aneurysm I sent him back to verify the two hours wait and it turns out they are all available. Matt Cabral is the General Manager and needs to know how difficult it is to give his company our money. Ultimately the leader has to account for policy and training. This store failed the only chance they will ever get from me. Just because it's Friday doesn't mean we just stop delivering customer focused, conscientious service. read more

My review is specifically for Ford. My warranty for my Nissan is through Ford so I was referred here. Andy was helpful, accommodating and honest. He let me know what was causing my car problem and helped put it through my warranty. I highly recommend them. read more

Tasca Automotive Group - How cute? They have an on-site cafe and offer free sandwich with service! - Car Dealers Near Me - Cranston, Rhode Island

"I had an incredible experience working with Andrew and Jim at Tasca! From the start, they were excellent listeners who focused exactly on the cars we wanted to see. They even stayed late on a Saturday to make sure our deal was closed, and we were able to pick up our new car by Sunday afternoon. A less than 24-hour turnaround is unheard of, and they made it happen while being incredibly friendly, knowledgeable, and never pushy. If you want a seamless, stress-free car buying process, go see these guys!" read more

Lincoln dealership sold us a car that was certified by Lincoln. we drive from out of state to get it, opened the hood and say mice droppings and bones. They took it back for hours apparently to clean it, got home, and realized on the way the fan wasn't blowing. figured we'd have Amit addressEd with our next oil change. come to find out there was a huge mouse or rats nest blocking the fan. Now they're not returning our calls. Charlie was left many messages. Our local Lincoln has been calling them as well with no response. How was the is a certified car??? i cannot recommend this place, it's dishonest. read more

Tasca Automotive Group - Proof of the nest. The seller knew we had kids and lets us drive off with this, it's so wrong. It's very upsetting. - Car Dealers Near Me - Cranston, Rhode Island

Worst dealership I've ever been to.They treat you like crap and the the price changes after you made the deal. Never again in my lifetime will I shop here. read more

I Stopped by to buy a few parts for my car a d was greeted by Bert a representative of Tasca .Bert greeted me and asked if he could help I said I was seeking parts for my car and he personally walked me.over.to to the part dept. He stayed until I was do e and made sure I got what I needed and was a treat to meet and have the experience of meeting such a fantastic man. A great.place.to do business. THANKS BERT YOU ARE AN AWESOME HUMAN BEING read more

Is there a half star or less?? Joke of a customer service organization. Not one person is on the same page. Please come in and drop your car off... Drop it off and nobody has any idea why my care is there. I have a warranty that I purchased thru them, rental/alternate care is part of it and they try to charge me $$$$ per day. I was told that my car had a a recall, dropped it off and it was there was for 2 weeks, was told it was fixed. Talked to my car brands corporate office and was informed that it was not fixed and there is no report of it ever being worked on. Do not go to any of the dealerships. A shell of what the company used to be. read more

I recently purchased a new car from Charles Lodi. Working with him couldn't have been any easier. His professionalism, attentiveness, and commitment to ensuring everything went smoothly made the process truly enjoyable. If your in the market for a car, go see Charlie! read more

went in for simple oil change got my explorer back with chipped paint over door and scratch on bumper of course they dind even tell me ,i called one owner all she did was protect kid that worked on it ,finally she told me to bring to body shop .some guy came out with touch up kit . was 32 degrees that day did terrible touch up ,3 weeks later paint came off . got charged for oil change to, nice place read more

So. I bought a car from this dealer ship. Not bad buying the car. Chris was great. Now onto the service department. Another story. They are selling ford made cars that freeze and break during the cold months. Sounds like a manufacturing defect right but no sir. Not there problem because they are not "ford" they just sell ford. Anywho. I will have to take my business some place else for my next car for sure. Wish they had better service. Thanks for reaching out but you didn't leave any contact info for me to reach out to you. Could you please do that. read more

Tasca Automotive Group - New car - Car Dealers Near Me - Cranston, Rhode Island

Carleen mowrey in service is the best! She listens to your concerns and addresses them. The vehicle is fixed right, and i'm always happy to have people i can talk to and trust. Thank you read more

Regarding my appointment March 20th I made the appointment for service for my CX50 two weeks out because that was the first available to get a loaner car. Upon arrival I was told there was no loaner and in fact they no longer offer them. I have appointments all over the state and need a vehicle. I rescheduled my first appointment and was able to get to my 11:00 so that was fine. After I was on the road, I realized my prescription sunglasses were missing from the compartment over the rear view mirror. I called to speak with Alex and got his voicemail. After 6 days I still had not heard from him so I called him on the 26th, he told me I should have read the fine print in my service contract and should not have left expensive items in the car. First off I did not get a service contract to review, and secondly my family have been loyal customers since the 70's and have never had a problem Alex told me he would have his manager get in touch with me, 6 days later, with no reply I called on Monday the 31st and left a message for him asking if he had any information, 4 days later he still has not reached out Called Thursday 3rd was told Alex was not in and left a message for his manager. Friday still no response, left another message for Alex Friday EOD I *67 called and asked for Alex and he picked up, we had a long conversation, I expressed my displeasure over no response after more than two weeks. I also mentioned that I had been holding off sending in the survey awaiting resolution, he basically said that if I were to write a bad review then I would definitely never get any consideration. I asked if these calls were recorded and he said yes so I once again asked him if he really meant I would not be helped at all if I sent a bad review, he backtracked a bit. We left it with someone would be in touch with me Monday, but no one ever called read more

The last three times I have taken my Lincoln in for service the car sits there for weeks. Erica and Jessica are great but the system is terrible. Not everybody wants to rent a car while their car sits in line to be services. Makes no sense. You should be able to make and appointment and the. That appointment it should be looked at. I would understand if that happened and had to get parts or something but no it just sits there ! read more

The worst dealership experience ever. This outfit couldn't care less about the customer. Expect to spend hours trying to buy a car or get service. And don't expect anyone to offer you a coffee or apologize. read more

Good part. Plenty of time to look the car over, long test drive, even had the chance to practice transferring my wife from the wheelchair to the passenger seat. Let me take measurements on different cars to see what would work. Now the bad. I already had an offer from Carmax. Tasca offered $4500 less, nothing off their asking price. I understand $300 documentation fee, but $300 license fee, am i paying for your dealer license, $55 for state inspection, it was already inspected. I walked away, got home and Carmax had got the same make, model, year and options with half the mileage for $1000 less. $2000 difference is negotiating, $6000 is trying to take advantage. They need to realize buyers do research before walking in read more

Chris Tracy did a excellent job guiding through the process of leasing a new Mazda cx5. Highly recommended

Totally took advantage of my wife and mother in law who bought me a used Truck. Bad ball joints, sway bar cracked, bad axel, barely any break pads left. Unfortunately I didn't bring it back within 30 days so that's on me, but well under 10,000 miles. They wouldn't work with me on price at all to take care of any of it. You won't be satisfied. read more

I don't know that we have much choice in buying a Ford product around us. I know that you can go a little farther out about we tend to buy close to home here in Rhode Island. Mike got a new truck here. His last one was 15 years old so he certainly deserved a new one. The old one is going to be the farm truck and we're going to try to save the new one from the really heavy work for a while. Mike went there to buy a truck in September. Today is February 26 and he just picked it up today. His favorite color is blue. He ordered a denim blue truck with a lot of bells and whistles so that it is a step up from the last one. He certainly deserves that. He went and chose everything that he wanted in the new truck and placed a deposit. He never heard from Taska from September to February unless he initiated the call. When he got the call that the truck was in we went to look at it. We looked and looked for it but couldn't find the blue truck that he had ordered. We got the salesman to come out with us and show us where it was and it was really a black truck that, if you got really close to, and if the sun was shining, it looks kind of blue. Not what he expected at all. When we questioned it the salesman said that Ford had changed from the 2020 model to the 2021 model and change the colors as well. Never did we get a call saying that the colors would be changed so that we could choose which color we want it. We definitely would not have chosen the blue that doesn't look blue. Also the seat that was in the truck was the wrong seat. Most everything else was pretty much the same but Mike was so disappointed after waiting after waiting over five months for his truck that he would have to settle for a color he wasn't crazy about and the style of seats that he did not order. The choice was that he would have to wait at least two months we were told for him to get one exactly the way he wanted it. He had waited long enough. At no time during those months was he told that the truck would come in as a newer model nor was he told of any changes to the original order. When he called to ask when his truck was going to be in each time he had to leave a message and get a call returned. There was no communication that was initiated from Tasca and that was the biggest disappointment of them all. Even to the point where Mike had settled on this truck and had the check to buy it he had to wait an additional week because some employees had family members with Covid. Of course that is a good reason to stay home if you have been exposed. I was just surprised that they didn't jump on this and get someone to do the work. It surprised me that only these two men were able to spray on the bed liner. So we waited over a week for that and Mike kept calling and calling and calling. He wanted to go in and do all the paperwork ahead of time so that when he went to pick up the truck it would be done. He gave the salesman that message but we never heard anything from them. It's a nice truck and he will love it. Had we known that this is what he would have experienced buying it from Tasca we would definitely have taken the trip to buy it somewhere else. read more

See all

During my recent car buying experience the level of customer service was far below standard. There was misinformation and poor communication. Important items that were discussed during neg were not followed through on when it came time to sign the contract. I was made to feel that I misunderstood although I clearly remember the details. I am very happy with the car itself but I would not return to this dealership again. The features of the car were not even demonstrated to us on the day of purchase! These issues were brought to the attention of the management but the response was that we, as the customer are wrong. That is not the level of customer service I expect when making such a significant purchase. read more

Terrible delay in getting the Ford OEM parts I ordered, waited 2 weeks when they said 3-4 days, and sill the order wasn't complete when I had to cut bait. I had to order the rest of the missing parts elsewhere to do my repair job. They don't appear to have anything of their own in stock, it's all sourced from others. And when I asked them to at least ship it express, given how much I paid for shipping $58 for 12 lbs of items, that should easily have been possible to make up for the delay...but nope deaf ears and it went out regular old Fedex to take a week to the west coast. I will NEVER buy from this group again. BEWARE. read more

I would leave 0 stars if possible. Stay far away from this company. I needed a water pump for my 03 Ford Expedition and found on on this website. It was too good to be true. A motorcraft brand for $20 plus $15 shipped. Unfortunately, I could never get anyone on a phone line to find the reason for delay. This company has gone exclusively to live online customer service which takes forever to chat with someone. It's been over 2 weeks. I previously emailed with no response. Look elsewhere for your parts. In the past these guys where great. Not anymore. Order #1838891. read more

I brought my car in for new tires but the parts guy messed up and ordered the wrong size tires and I had to wait an extra hour and a half for the right tires to arrive so they could start work. When they gave me the bill, without my even asking, they only charged me for three tires and the fourth one was free. I was satisfied. read more

Despite my vast reduction in driving since the pandemic began, it was time for an oil change. How is it always time for an oil change?! Normally, I handle the maintenance but with most of my time and energy dedicated to my job in healthcare, I decided to bring it somewhere. I heard through the grapevine Tasca Mazda was offering free oil changes to healthcare workers and so, I called for an appointment. Within a couple days of my call, I had something on the calendar. Time was needed to order the filter needed for my car make/model. I was pleased though to find they were in fact offering free oil changes... I am truly grateful. A nice gesture in these difficult times. After going through the paperwork and the registration, I was a bit surprised to hear that the oil change was going to take 2+ hours. In the past, I've not spent more than an hour anywhere for this service and was not entirely thrilled at the idea of sitting in their waiting area with my mask on for that length of time. I have to wear it all day at work and I need some mask-free hours during the day. Had I known ahead of time when making the appointment, I would have made alternate plans for pickup. I decided to keep the appointment and wait for a ride. My service representative did his best to get the car complete as quickly as possible and was very communicative throughout the process. A more comprehensive overview at the time of the appointment would have solved this unexpected estimate. There was an unnecessary delay in picking up my car as it was somehow listed under my maiden name despite registering under my married one. Overall, a decent experience with some areas for improvement to streamline the process for their customers. I do fully appreciate the complimentary service... thanks for keeping my car on the road so I can get to work each day! read more

I bought my 2020 Mustang here at Tasca about a year and a half ago I love my car, I live in Tiverton so I usually go to First Ford in Fall River because it's closer to home for oil changes etc. I needed to have an inspection done so living in RI I had to get it inspected in RI I went to Tasca Ford in Cranston for the inspection sticker and an oil change as you can see on the BILL the Labor charge is over $400.00 dollars never ever again will I do business with Tasca and also the older woman at the customer service check out is a complete Karen and should not be dealing with people I paid the bill and left absolutely stunned I expected to pay the most $200 for an oil change and an inspection sticker not over $700 dollars avoid Tasca if you need service read more

Tasca Automotive Group - Tasca Ford receipt - Car Dealers Near Me - Cranston, Rhode Island

My name is Marina !!!!! After looking for a vehicle for over six months, I decided to go with Tasca because of the great name to have I finally found the car I was looking for even though very limited vehicles now which I was kind of disappointed. I'm into sports cars big time , I shopped around. I went to Nissan Toyota. Lexus Cadillac didn't have anything I liked and after doing my thorough search, I realize that Mustang was the best way to go, the gentleman I dealt with his name was Todd Amaral, he called me about a vehicle that I wanted to buy for the price range I wanted he said do you wanna see it? I said yes so I actually had it transfer from another dealership so I can see it. I didn't want to get black this was white and I said that's fine. I sit in the car and it was so beautiful. I just fell in love with it, and because my money was tied up at the moment, I had to wait a little while to get it. He new how much I wanted that Vehicle, actually kept the car safe for me so No one else can make an offer. I called every day to make sure the car was there after waiting a little bit of a time. I bought my car and kept the car safe for me. I love my car so much I don't wanna get out. Lol. Thanks to Todd !!!!!! read more

Tasca Automotive Group - My new car and my dad lol - Car Dealers Near Me - Cranston, Rhode Island

Had to schedule my 30k maintenance. I easily scheduled an appointment on the website. There was no availability day of, so I scheduled first thing the next day. I dropped my car off the afternoon before. Walked in and spoke with John as I had no specific service advisor. The COVID precautions this company has taken are very good. Must wear a mask. Stand behind ropes when at all counters. Service was honest and reliable as usual. Car was done by 10:30am the next day. I was charged the amount we discussed. The only thing I wish the dealership did was clean the interior. The inside of my car was pretty spotless, so literally the only thing they had to do was shake out or vacuum the front floor mats. That wasn't done. No biggie, but is the reason for my four versus five star rating. read more

On 11/18 I had an appointment for 7am to check my brakEd. First the service rep was Curt with me because I didn't know if it was the front or rear brakes grinding. Then he called me at 9am when I was in the waiting room and told me i needed rear breaks. I inquired why he wasn't working on them in the last two hours.. he said they had a problem with another customers vehicle and will "go whip the mechanic to get my vehicle done." At 12pm I asked for the service manger and was told he is in a zoom meeting and I can go ask service rep what the status is with my vehicle. When I did he was again Rude to me saying, "he is putting the tires on now it's almost done. It is now 12pm and I am still waiting in the waiting room. This experience is Beyond disappointing. read more

THIS IS A ZERO STAR RATING! If you want to wait one month for an appointment, only to wait a week to have it looked at, go ahead and take your chances. This is the second time I have had to wait an extended period of time to have my car serviced and then had to wait multiple days, before they even looked at it. On Monday morning at 0700 10/23, I dropped my 2014 Volvo off for an appointment that I waited a month for to have the AWD system warning addressed. Nothing heard on Monday, so Tuesday morning I called. Response was, "sorry, but they have not gotten to it yet." No when, or why, just sorry. I pushed to get an idea of how long and asked how many cars ahead of me. I was told 6 on Tuesday morning. When I mentioned, I needed the car for two Dr appointments on Tuesday, and I need a car, I was told that they would look into it to see what they could do. Again NOTHING heard. I had to have my 80 yr old father-in-law shuttle me around and then finally on Wednesday, I received a message saying "given the age of your car I shouldn't do this, but I can go ahead and get you a loaner. A day late and a $100 short! Then later in the afternoon I called back to get an update and I was told there were 2 cars ahead of mine. (If you are keeping track, that means they only serviced 4 cars on Wednesday. I do not know how they stay in business servicing 4 cars a day?) Thursday, I had to call again to leave a message to get an update. Got a call back saying "they're caught up and mine is next." So it's late Friday afternoon, nothing heard so I left another message. There must be only one mechanic, they are incompetent, or they are not being transparent and truthful. If someone has to wait one month for an appointment, the car should be in the queue immediately, or THEY should make sure to notify you otherwise, and tell you exactly when you can bring it in to be serviced instead of sitting around a week with no communication, no car, and having to scramble to make other arrangements. Do yourself a favor and find a good local mechanic, someone who will be open, honest, and care about YOU. You will save a ton of money and aggravation. read more

3 days ago, we went to Tasca (2 hour drive) for a very specific truck for my son. It was a 2022 Superduty with 50k miles. First question, as it was a Kentucky built truck, shipped originally to Canada ( seen on the window sticker), was about the warranty. We then drove it, and started the process of buying it, pending the warranty. We were then told it has NO warranty, because of being a Canadian truck ( a U.S. truck would have 10k miles of drivetrain and 50k diesel warranty remaining). As it was not discounted at all, ( we were willing to pay the premium market price, as the truck was nice). They said they've never had Canadian vehicles for sale. They offered to SELL us a warranty for (estimated...actual price given AFTER we buy the truck $8500), and they would pay $3000 towards it, then said they couldnt even do that. The next day, day 2, we received a call, saying that we could buy a warranty for $6500. I stated my displeasure in having to buy a warranty on a low mile $63000 truck. I called THE NEXT day ( day 3), Sunday, left a voicemail twice for the sales manager......no return call. Lesson here is DO NOT buy a Canadian vehicle without doing your homework. There would be a sold sign on this truck if Tasca was accountable for knowing what they are selling. Paying a premium price for a truck with no warranty isnt happening, and we are not paying for one. Probably one of the larger Auto groups in the country , I wasnt impressed. Their slogan is "you will be satisfied"! Ive been more satisfied buying socks at Kohls. Message to Carl or Bob III, be open with these types of issues and adjust the price if need be. You didnt earn our business as I had hoped. Gary 4/27/25 read more

Still waiting for an update --- getting charged $40.50 to reattach my rain guard that Tasca installed a short time prior

Made an appointment for service several weeks in advance and was told there would be a rental car available. Arrived on my service date and they had no rental cars left. I was told to come back in the morning and there would be one available. I showed up the next morning and there were no rental cars available. They assured me that the associate that helped me the night before would call me when she came in. A couple hours after her start time I gave a call and left a message with the service department about my status. They never called me back. Needless to say I'm very disappointed with this dealership, and I don't recommend this place to anyone. read more

Called in to find out if part in stock. First person put me on hold to verify the part was in stock. At some point the phone clicked over and started ringing again. The 2nd person to answer the phone asked for the employee name I was working with. As they had not given a name I could not provide a name. He said, "How am I supposed to know who to transfer you to?" to which I responded that I didn't know, they didn't provide a name. He then said "No" and hung up. I immediately tried calling back several times and was sent to voicemail. read more

Parts department never answers the phone!!.. service sucks taking my business elsewhere!!

I bought my first car and was helped by Lou! He made the whole experience super smooth and was one of the kindest people i've ever met. Definitely would go to him again for anything! read more

My go to place for new leased cars and service for many years. Both sales and service dept are great!

DO NOT DO BUSINESS WITH THIS DECEITFUL COMPANY. We are out of state and put down a deposit to hold a truck and were informed by two employee's Dan Jordan in sales, and also Eileen Aquilante in internet sales, that our deposit would hold the truck while we waited on THEM to provide additional pictures. Our deposit was taken on Friday, and they sold the truck out from under us on Sunday. One sale manager tells me the sold sign was pressure washed off, what a JOKE! Then that they couldn't get the title. Then their general manager Matt Cabral comes back and says the hold was just for 48 hours and basically too freaking bad even though the deposit was placed within the 48 hours. This experience has been appalling. CLEARY THIS COMPANY HAS ZERO HONOR OR INTEGRITY. STAY CLEAR AND DO NOT GIVE THESE LIARS YOUR BUISNESS. Take your honest money to honest people. read more

This was my first experience with any Tasca dealership. I can only speak regarding my experience with the Service Department. I can honestly say Satisfaction was not guaranteed in my case. I found the mere act of returning a phone call when I left a message to check on the status of my vehicle was too much to ask for. My vehicle was there for repairs covered under my extended warranty and I was told how much extra work it was to have to deal with Car Shield and how difficult they were to deal with. I felt like I was creating extra work for the service person with my business. My vehicle was there for longer than I ever imagined and was not ready on the day I was told it would be. From the first day I left my vehicle, I had inquired about a courtesy vehicle from your lot to use while my repairs were being carried out and I was told ¨we aren't sure there is even a vehicle available on our lot for you.¨ Car Shield covered the first 7 days of my rental and I was stuck paying over $500 for the remainder of the rental for the second week I had it. I am very upset about this and do not feel like my experience was smooth or pleasant. I was also left in limbo after the customer service person I had been dealing with went on vacation and I no longer had a contact person to speak to when I tried checking on the status of my vehicle´s repairs. I can honestly say I would never bring my vehicle to you ever again for any repairs and I would also never come to you when looking to lease/purchase my next vehicle. read more

Beware they will CERTAINLY try to add on services at ridiculous prices... Thought I was going in for an oil change and rotation and got billed for $535! Had to haggle to understand how that could possibly be... Don't be fooled by the "friendly" customer service ... save yourself the time read more

Had a 9.15 appt for state inspection. Was told 45 min to hour wait. At 10.45 I went to desk to check on progress. The car hadn't even been taken in yet..... !!! FRUSTRATING! MY time is just as valuable as yours! read more