We just moved into RI from Boston and needed service on our 2025 Volvo XC40. We were greeted with Big smiles from Service Advisor Phebe Hawes. So nice to finally have a friendly , bright service advisor who followed up with us 3 times telling us what is going on with the repairs. So wonderful. Wahooooo Tasco Automotive Group and Phebe Hawes. read more

Pros Comfortable showroom with a wide selection of vehicles, and the service department was quick and efficient. Cons Unfortunately, my experience with the sales department was a completely different story. My Bronco was in for service, and while I was there, I inquired about trading it in for another vehicle. The Sales Associate I worked with was friendly and initially handled everything in a very professional manner. Since I didn't have my vehicle with me and would have difficulty making additional trips to the dealership, I asked if we could complete the transaction over the phone. She was very accommodating and willing to work with me. However, when it came time to discuss the offer, I was told that the manager would not discuss pricing over the phone. I even requested to speak with him directly but was initially unable to do so. After following up by email, I eventually received a call from the manager. Unfortunately, the conversation was extremely condescending. He reduced the agreed-upon trade value by $3,500 and then proceeded to tell me that he wasn't making any money on the deal. I've done business with Tasca in the past and had a different experience, which makes this particularly disappointing. Based on this experience, I won't be returning. read more

Tasca Automotive Group - Car Dealers Near Me - Cranston, Rhode Island

Came in just after noon on a Friday. Knew exactly which car we wanted. Just had to negotiate a trade in and be on our way with the car we came for. Well imagine my surprise when the poor child who has been on the job for month advised us that it's nearly impossible for them to accept anything of the amount required without a cashiers check. Debit, credit, personal check are all limited to like $2k. At 2pm on a Friday good luck getting the bank done and then back again. Or, you can finance but that will take two hours. Mind you, nobody was shopping for cars. We were the only buyers and two hours is the estimated wait time? After my aneurysm I sent him back to verify the two hours wait and it turns out they are all available. Matt Cabral is the General Manager and needs to know how difficult it is to give his company our money. Ultimately the leader has to account for policy and training. This store failed the only chance they will ever get from me. Just because it's Friday doesn't mean we just stop delivering customer focused, conscientious service. read more

I went to Tasca recently for a recall on my Ford Escape, I walked into the service dept and stood there and there were about 5 people in their little stations and no one even looked at me so I approached one and told her that I had an appt and she said stand back on the mat and someone will be with you shortly. Great customer service??????? I thought it was very rude and finally someone asked if they could help me. When I returned to Tasca to pick up my car I couldn't locate it so there was a young worker out in the parking lot and I asked him if he could help me and he even offered to find my car and drive it to me. I wish I had gotten his name so I could call Tasca and tell them that this young gentleman truly knows what Good Customer Service is. I gave Tasca a 4 but that is due to the customer service only. read more

My review is specifically for Ford. My warranty for my Nissan is through Ford so I was referred here. Andy was helpful, accommodating and honest. He let me know what was causing my car problem and helped put it through my warranty. I highly recommend them. read more

Tasca Automotive Group - How cute? They have an on-site cafe and offer free sandwich with service! - Car Dealers Near Me - Cranston, Rhode Island

Zero stars if that was an option. After paying almost a 5,000 bill and shocked to say the least of the condition of my Volvo after it was serviced here which will be the last time I ever take my car back. I had my Volvo serviced and they had the car for almost 2 weeks saying they didn't have the part it needed. I doubt they are even genuine Volvo parts at this point. I was in Denver, CO for a few weeks while my car was still at this dealership because the parts still didn't come in. I returned from Colorado and I was appalled and shocked when I saw my Volvo after it was serviced and driven back to our house from my husband picking it up. I noticed right away it was filthy with oil and grease all over the entire inside of the car. It was all over the steering wheel, on the dashboard, the middle console the gear shift and their shoes also had left black grease all over my ivory covered floor mats. They even kicked and left their dirty shoes on the inside door frame to open the door while getting out. The worst damage was they scrapped the passenger inside door upper frame with what I can't even tell what they dragged across it but it took the finish right off leaving a white color scrapes. They also damaged the hood with a tool they apparently clamped probably the entire 2 weeks they had my car on while the hood was open and it actually dented the hood. It dented it in 2 different locations on the hood. I couldn't believe what I was looking at. It was also driven over 44 miles and I don't understand why it would even need to be driven so far. There were pieces of large thick broken glass on the drivers side floor mat which I was also shocked to see. Keep in mind I always keep my car pristine and it did not look like this at all when I received it back. It wasn't vacuumed and it didn't have the paper they should have put down so my mats would have been protected from the filthy mess they left with the black shoe marks and scrapes with black grease all over both floor mats. They didn't even bother to vacuum the mess they made. I didn't have any dirt on the mats when I dropped it off for the service and I certainly didn't have black shoe grease marks all over the floor mats. I wasn't even able to get the grease off some of the steering wheel and the rug part of the drivers side floor as they stepped on the rug part of the floor that wasn't covered by the mats for whatever reason. I can tell you with certainty that I will not ever be bringing my car back in for service. To charge us over 4,000 to do the service and to get it back in the condition it was is something I have no words for how angry and disgusted I was. I am also looking for a new car and I can tell you it won't be from your dealership because of how my car was damaged how it looked after it has been brought in numerous times for service and I was utterly shocked when I opened the door. I wasn't even able to touch the steering wheel because it had to be wiped down from the black grease. The entire inside of the car had black finger smears all over the inside and it took me hours to clean it. I wasn't even able to get it all off. I am so angry because I try to take such good care of my car and it shows by how clean I always have it. Now I can't even clean it because I am unable to get the scrapes and black marks off from some of the areas of the inside. They damaged the hood with the tool they clamped on and probably left on the hood clamped the entire 2 weeks they had the car. The passenger side door was completely scraped with who knows what. It almost looks like they tried to damage it on purpose. Did they have a tool in their hand when they tried to close the door?? How does that even happen?? I am the only one who drives my car and I never even have anyone in it so no one even uses the passenger side door. Who the heck even worked on my car??? I am now even skeptical they put in real Volvo parts. I will have to take it to another mechanic to see if what they fixed and the parts they needed were even real Volvo parts. I will find out. The damage to the hood and the passenger side door is so obvious. I noticed it immediately. I have always taken really great care of my car and I have never seen it look so bad from their negligence. My car is always pristine and very clean. Obviously these were not genuine Volvo employees. No paper to protect the floor mats. Damage to the hood and the passenger side panel and grease and scuff marks from oil and grease all throughout the entire inside of the car. It was so disgusting and gross when I opened the door after I got it back. I was absolutely shocked. I haven't heard back from them yet and I doubt I ever will. I took photos of all of the damage that I will post as well. Too bad for them as both my husband & I are looking to buy 2 new cars and I can tell you 100% they just lost 2 sales because I would never think of buying from this dealership. read more

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Absolutely the WORST place for any service on your vehicle that it out of warranty! Just a little snapshot of our experiences for ya! My family has shopped Tasca for many many years and after years of being screwed they no longer consider Tasca! I also have leased quite a few vehicles from them along with my daughter and my BF purchased a vehicle which has been a complete nightmare since! You'd think you can trust them with their so called A1 mechanics however it's the complete opposite! They work by codes and process of elimination to fix what's wrong with your car as opposed to being a real mechanic and finding the root cause. This exact experience has happened to us. We are still dealing with the issues today and nobody is willing to help! Their motto of "You Will Be Satisfied" has turned into more like "You Will Be Screwed"! Now the problem with the vehicle... It started with a "code" they said ohh it's your spark plugs ok sure.. fix them and $600 later the same issue started happening. The car was then brought back and now a new "code" said ohhh you need a catalytic converter..ok sure fix it $2000 later.. here's your keys we are sorry about your car but it doesn't work, the stalling is now your transmission WTF and our quote is $9,000!!! Are you friggin kidding me!!! This is the treatment to someone who purchased the top of the line vehicle "Lincoln Continental" is receiving now that the vehicle is out of warranty! When I say RUN AS FAST AS YOU CAN when fixing your car I MEAN IT!!!! If your car is out of warranty and is no longer free to repair find yourself a reputable mechanic ELSEWHERE! Not only was the issue misdiagnosed multiple times but let me add that after the spark plugs the car came back with multiple other issues that were far from present when it arrived there to be fixed. One, they replaced a back up camera they stated was a recall however if their A1 mechanics read notes they would have seen that the camera was fixed like 3 other times and nobody asked you to fix it BUT that's not the problem..while the A1 mechanic was fixing it they somehow fucked up the back window shade which now doesn't work and somehow the camera flickers when in reverse (keep in mind none of these were issues) the solution to the problem was to unplug the fuse to stop the clicking of the shade and now it cannot be used but wait to gets better! The same fuse works the sunroof which no longer works either. And the list goes on because the A1 mechanic also found a way to forget to plug in the back lights that go around the trunk area! Amazing they are so smart and really know what they are doing! What a complete joke,sadly enough I warned my BF NOT to take it to them to be serviced due to my past experiences with them blowing out my radiator by flushing it with a garden hose, I'm sure Jamie Tasca remembers that since she hunted me down in a call center after the revieq I left. Anyway my BF felt like he would give them a shot and figured the work would be warranteed if he had it fixed there well guess what I WAS RIGHT!!! The car is sitting in their parking lot currently won't drive and now we are over 3k in the hole AND we drove it there BUT NOW WE CAN'T EVEN DRIVE IT HOME! AND WHAT DID TASCA SAY, SORRY ABOUT YOUR CAR!! THANKS A LOT!!! YOU ARE BLOODSUCKERS AND IM NOT STOPPING AT A REVIEW I'M GOING TO THE BBB AND ANYWHERE ELSE I CAN TO LET THEM KNOW BECAUSE I AM THAT FURIOUS ONCE AGAIN!!! You should be ashamed of yourselves especially because you were told UP FRONT DON'T PLAY THE PROCESS OF ELIMINATION GAME with fixing the car! You showed us 0 proof that the car even needed a cat converter with the exception of a "CODE"!! I WANT THE CONVERTER YOU TOOK OFF BACK AS WELL SO I CAN SEE THAT IT WAS BROKEN AND SO I CAN GET SOME OF MY MONEY BACK SINCE IT IS VALUABLE! You showed 0 proof other than a "CODE" that it needed spark plugs!!!! This was your A1 mechanics job to find the problem not solely rely on "CODES" THEY ARE NOT THE SOLUTION THEY ARE A STARTING POINT!!! PERIOD! There is so much more to be said! Call me if you dare! I'm waiting! read more

"I had an incredible experience working with Andrew and Jim at Tasca! From the start, they were excellent listeners who focused exactly on the cars we wanted to see. They even stayed late on a Saturday to make sure our deal was closed, and we were able to pick up our new car by Sunday afternoon. A less than 24-hour turnaround is unheard of, and they made it happen while being incredibly friendly, knowledgeable, and never pushy. If you want a seamless, stress-free car buying process, go see these guys!" read more

Lincoln dealership sold us a car that was certified by Lincoln. we drive from out of state to get it, opened the hood and say mice droppings and bones. They took it back for hours apparently to clean it, got home, and realized on the way the fan wasn't blowing. figured we'd have Amit addressEd with our next oil change. come to find out there was a huge mouse or rats nest blocking the fan. Now they're not returning our calls. Charlie was left many messages. Our local Lincoln has been calling them as well with no response. How was the is a certified car??? i cannot recommend this place, it's dishonest. read more

Tasca Automotive Group - Proof of the nest. The seller knew we had kids and lets us drive off with this, it's so wrong. It's very upsetting. - Car Dealers Near Me - Cranston, Rhode Island

Worst dealership I've ever been to.They treat you like crap and the the price changes after you made the deal. Never again in my lifetime will I shop here. read more

Is there a half star or less?? Joke of a customer service organization. Not one person is on the same page. Please come in and drop your car off... Drop it off and nobody has any idea why my care is there. I have a warranty that I purchased thru them, rental/alternate care is part of it and they try to charge me $$$$ per day. I was told that my car had a a recall, dropped it off and it was there was for 2 weeks, was told it was fixed. Talked to my car brands corporate office and was informed that it was not fixed and there is no report of it ever being worked on. Do not go to any of the dealerships. A shell of what the company used to be. read more

I Stopped by to buy a few parts for my car a d was greeted by Bert a representative of Tasca .Bert greeted me and asked if he could help I said I was seeking parts for my car and he personally walked me.over.to to the part dept. He stayed until I was do e and made sure I got what I needed and was a treat to meet and have the experience of meeting such a fantastic man. A great.place.to do business. THANKS BERT YOU ARE AN AWESOME HUMAN BEING read more

I recently purchased a new car from Charles Lodi. Working with him couldn't have been any easier. His professionalism, attentiveness, and commitment to ensuring everything went smoothly made the process truly enjoyable. If your in the market for a car, go see Charlie! read more

So. I bought a car from this dealer ship. Not bad buying the car. Chris was great. Now onto the service department. Another story. They are selling ford made cars that freeze and break during the cold months. Sounds like a manufacturing defect right but no sir. Not there problem because they are not "ford" they just sell ford. Anywho. I will have to take my business some place else for my next car for sure. Wish they had better service. Thanks for reaching out but you didn't leave any contact info for me to reach out to you. Could you please do that. read more

Tasca Automotive Group - New car - Car Dealers Near Me - Cranston, Rhode Island

Carleen mowrey in service is the best! She listens to your concerns and addresses them. The vehicle is fixed right, and i'm always happy to have people i can talk to and trust. Thank you read more

went in for simple oil change got my explorer back with chipped paint over door and scratch on bumper of course they dind even tell me ,i called one owner all she did was protect kid that worked on it ,finally she told me to bring to body shop .some guy came out with touch up kit . was 32 degrees that day did terrible touch up ,3 weeks later paint came off . got charged for oil change to, nice place read more

Regarding my appointment March 20th I made the appointment for service for my CX50 two weeks out because that was the first available to get a loaner car. Upon arrival I was told there was no loaner and in fact they no longer offer them. I have appointments all over the state and need a vehicle. I rescheduled my first appointment and was able to get to my 11:00 so that was fine. After I was on the road, I realized my prescription sunglasses were missing from the compartment over the rear view mirror. I called to speak with Alex and got his voicemail. After 6 days I still had not heard from him so I called him on the 26th, he told me I should have read the fine print in my service contract and should not have left expensive items in the car. First off I did not get a service contract to review, and secondly my family have been loyal customers since the 70's and have never had a problem Alex told me he would have his manager get in touch with me, 6 days later, with no reply I called on Monday the 31st and left a message for him asking if he had any information, 4 days later he still has not reached out Called Thursday 3rd was told Alex was not in and left a message for his manager. Friday still no response, left another message for Alex Friday EOD I *67 called and asked for Alex and he picked up, we had a long conversation, I expressed my displeasure over no response after more than two weeks. I also mentioned that I had been holding off sending in the survey awaiting resolution, he basically said that if I were to write a bad review then I would definitely never get any consideration. I asked if these calls were recorded and he said yes so I once again asked him if he really meant I would not be helped at all if I sent a bad review, he backtracked a bit. We left it with someone would be in touch with me Monday, but no one ever called read more

The last three times I have taken my Lincoln in for service the car sits there for weeks. Erica and Jessica are great but the system is terrible. Not everybody wants to rent a car while their car sits in line to be services. Makes no sense. You should be able to make and appointment and the. That appointment it should be looked at. I would understand if that happened and had to get parts or something but no it just sits there ! read more

The worst dealership experience ever. This outfit couldn't care less about the customer. Expect to spend hours trying to buy a car or get service. And don't expect anyone to offer you a coffee or apologize. read more

Good part. Plenty of time to look the car over, long test drive, even had the chance to practice transferring my wife from the wheelchair to the passenger seat. Let me take measurements on different cars to see what would work. Now the bad. I already had an offer from Carmax. Tasca offered $4500 less, nothing off their asking price. I understand $300 documentation fee, but $300 license fee, am i paying for your dealer license, $55 for state inspection, it was already inspected. I walked away, got home and Carmax had got the same make, model, year and options with half the mileage for $1000 less. $2000 difference is negotiating, $6000 is trying to take advantage. They need to realize buyers do research before walking in read more

Chris Tracy did a excellent job guiding through the process of leasing a new Mazda cx5. Highly recommended

I don't know that we have much choice in buying a Ford product around us. I know that you can go a little farther out about we tend to buy close to home here in Rhode Island. Mike got a new truck here. His last one was 15 years old so he certainly deserved a new one. The old one is going to be the farm truck and we're going to try to save the new one from the really heavy work for a while. Mike went there to buy a truck in September. Today is February 26 and he just picked it up today. His favorite color is blue. He ordered a denim blue truck with a lot of bells and whistles so that it is a step up from the last one. He certainly deserves that. He went and chose everything that he wanted in the new truck and placed a deposit. He never heard from Taska from September to February unless he initiated the call. When he got the call that the truck was in we went to look at it. We looked and looked for it but couldn't find the blue truck that he had ordered. We got the salesman to come out with us and show us where it was and it was really a black truck that, if you got really close to, and if the sun was shining, it looks kind of blue. Not what he expected at all. When we questioned it the salesman said that Ford had changed from the 2020 model to the 2021 model and change the colors as well. Never did we get a call saying that the colors would be changed so that we could choose which color we want it. We definitely would not have chosen the blue that doesn't look blue. Also the seat that was in the truck was the wrong seat. Most everything else was pretty much the same but Mike was so disappointed after waiting after waiting over five months for his truck that he would have to settle for a color he wasn't crazy about and the style of seats that he did not order. The choice was that he would have to wait at least two months we were told for him to get one exactly the way he wanted it. He had waited long enough. At no time during those months was he told that the truck would come in as a newer model nor was he told of any changes to the original order. When he called to ask when his truck was going to be in each time he had to leave a message and get a call returned. There was no communication that was initiated from Tasca and that was the biggest disappointment of them all. Even to the point where Mike had settled on this truck and had the check to buy it he had to wait an additional week because some employees had family members with Covid. Of course that is a good reason to stay home if you have been exposed. I was just surprised that they didn't jump on this and get someone to do the work. It surprised me that only these two men were able to spray on the bed liner. So we waited over a week for that and Mike kept calling and calling and calling. He wanted to go in and do all the paperwork ahead of time so that when he went to pick up the truck it would be done. He gave the salesman that message but we never heard anything from them. It's a nice truck and he will love it. Had we known that this is what he would have experienced buying it from Tasca we would definitely have taken the trip to buy it somewhere else. read more

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Totally took advantage of my wife and mother in law who bought me a used Truck. Bad ball joints, sway bar cracked, bad axel, barely any break pads left. Unfortunately I didn't bring it back within 30 days so that's on me, but well under 10,000 miles. They wouldn't work with me on price at all to take care of any of it. You won't be satisfied. read more

Terrible delay in getting the Ford OEM parts I ordered, waited 2 weeks when they said 3-4 days, and sill the order wasn't complete when I had to cut bait. I had to order the rest of the missing parts elsewhere to do my repair job. They don't appear to have anything of their own in stock, it's all sourced from others. And when I asked them to at least ship it express, given how much I paid for shipping $58 for 12 lbs of items, that should easily have been possible to make up for the delay...but nope deaf ears and it went out regular old Fedex to take a week to the west coast. I will NEVER buy from this group again. BEWARE. read more

I would leave 0 stars if possible. Stay far away from this company. I needed a water pump for my 03 Ford Expedition and found on on this website. It was too good to be true. A motorcraft brand for $20 plus $15 shipped. Unfortunately, I could never get anyone on a phone line to find the reason for delay. This company has gone exclusively to live online customer service which takes forever to chat with someone. It's been over 2 weeks. I previously emailed with no response. Look elsewhere for your parts. In the past these guys where great. Not anymore. Order #1838891. read more

During my recent car buying experience the level of customer service was far below standard. There was misinformation and poor communication. Important items that were discussed during neg were not followed through on when it came time to sign the contract. I was made to feel that I misunderstood although I clearly remember the details. I am very happy with the car itself but I would not return to this dealership again. The features of the car were not even demonstrated to us on the day of purchase! These issues were brought to the attention of the management but the response was that we, as the customer are wrong. That is not the level of customer service I expect when making such a significant purchase. read more

Despite my vast reduction in driving since the pandemic began, it was time for an oil change. How is it always time for an oil change?! Normally, I handle the maintenance but with most of my time and energy dedicated to my job in healthcare, I decided to bring it somewhere. I heard through the grapevine Tasca Mazda was offering free oil changes to healthcare workers and so, I called for an appointment. Within a couple days of my call, I had something on the calendar. Time was needed to order the filter needed for my car make/model. I was pleased though to find they were in fact offering free oil changes... I am truly grateful. A nice gesture in these difficult times. After going through the paperwork and the registration, I was a bit surprised to hear that the oil change was going to take 2+ hours. In the past, I've not spent more than an hour anywhere for this service and was not entirely thrilled at the idea of sitting in their waiting area with my mask on for that length of time. I have to wear it all day at work and I need some mask-free hours during the day. Had I known ahead of time when making the appointment, I would have made alternate plans for pickup. I decided to keep the appointment and wait for a ride. My service representative did his best to get the car complete as quickly as possible and was very communicative throughout the process. A more comprehensive overview at the time of the appointment would have solved this unexpected estimate. There was an unnecessary delay in picking up my car as it was somehow listed under my maiden name despite registering under my married one. Overall, a decent experience with some areas for improvement to streamline the process for their customers. I do fully appreciate the complimentary service... thanks for keeping my car on the road so I can get to work each day! read more

I brought my car in for new tires but the parts guy messed up and ordered the wrong size tires and I had to wait an extra hour and a half for the right tires to arrive so they could start work. When they gave me the bill, without my even asking, they only charged me for three tires and the fourth one was free. I was satisfied. read more

I bought my 2020 Mustang here at Tasca about a year and a half ago I love my car, I live in Tiverton so I usually go to First Ford in Fall River because it's closer to home for oil changes etc. I needed to have an inspection done so living in RI I had to get it inspected in RI I went to Tasca Ford in Cranston for the inspection sticker and an oil change as you can see on the BILL the Labor charge is over $400.00 dollars never ever again will I do business with Tasca and also the older woman at the customer service check out is a complete Karen and should not be dealing with people I paid the bill and left absolutely stunned I expected to pay the most $200 for an oil change and an inspection sticker not over $700 dollars avoid Tasca if you need service read more

Tasca Automotive Group - Tasca Ford receipt - Car Dealers Near Me - Cranston, Rhode Island

My name is Marina !!!!! After looking for a vehicle for over six months, I decided to go with Tasca because of the great name to have I finally found the car I was looking for even though very limited vehicles now which I was kind of disappointed. I'm into sports cars big time , I shopped around. I went to Nissan Toyota. Lexus Cadillac didn't have anything I liked and after doing my thorough search, I realize that Mustang was the best way to go, the gentleman I dealt with his name was Todd Amaral, he called me about a vehicle that I wanted to buy for the price range I wanted he said do you wanna see it? I said yes so I actually had it transfer from another dealership so I can see it. I didn't want to get black this was white and I said that's fine. I sit in the car and it was so beautiful. I just fell in love with it, and because my money was tied up at the moment, I had to wait a little while to get it. He new how much I wanted that Vehicle, actually kept the car safe for me so No one else can make an offer. I called every day to make sure the car was there after waiting a little bit of a time. I bought my car and kept the car safe for me. I love my car so much I don't wanna get out. Lol. Thanks to Todd !!!!!! read more

Tasca Automotive Group - My new car and my dad lol - Car Dealers Near Me - Cranston, Rhode Island

Had to schedule my 30k maintenance. I easily scheduled an appointment on the website. There was no availability day of, so I scheduled first thing the next day. I dropped my car off the afternoon before. Walked in and spoke with John as I had no specific service advisor. The COVID precautions this company has taken are very good. Must wear a mask. Stand behind ropes when at all counters. Service was honest and reliable as usual. Car was done by 10:30am the next day. I was charged the amount we discussed. The only thing I wish the dealership did was clean the interior. The inside of my car was pretty spotless, so literally the only thing they had to do was shake out or vacuum the front floor mats. That wasn't done. No biggie, but is the reason for my four versus five star rating. read more

On 11/18 I had an appointment for 7am to check my brakEd. First the service rep was Curt with me because I didn't know if it was the front or rear brakes grinding. Then he called me at 9am when I was in the waiting room and told me i needed rear breaks. I inquired why he wasn't working on them in the last two hours.. he said they had a problem with another customers vehicle and will "go whip the mechanic to get my vehicle done." At 12pm I asked for the service manger and was told he is in a zoom meeting and I can go ask service rep what the status is with my vehicle. When I did he was again Rude to me saying, "he is putting the tires on now it's almost done. It is now 12pm and I am still waiting in the waiting room. This experience is Beyond disappointing. read more

THIS IS A ZERO STAR RATING! If you want to wait one month for an appointment, only to wait a week to have it looked at, go ahead and take your chances. This is the second time I have had to wait an extended period of time to have my car serviced and then had to wait multiple days, before they even looked at it. On Monday morning at 0700 10/23, I dropped my 2014 Volvo off for an appointment that I waited a month for to have the AWD system warning addressed. Nothing heard on Monday, so Tuesday morning I called. Response was, "sorry, but they have not gotten to it yet." No when, or why, just sorry. I pushed to get an idea of how long and asked how many cars ahead of me. I was told 6 on Tuesday morning. When I mentioned, I needed the car for two Dr appointments on Tuesday, and I need a car, I was told that they would look into it to see what they could do. Again NOTHING heard. I had to have my 80 yr old father-in-law shuttle me around and then finally on Wednesday, I received a message saying "given the age of your car I shouldn't do this, but I can go ahead and get you a loaner. A day late and a $100 short! Then later in the afternoon I called back to get an update and I was told there were 2 cars ahead of mine. (If you are keeping track, that means they only serviced 4 cars on Wednesday. I do not know how they stay in business servicing 4 cars a day?) Thursday, I had to call again to leave a message to get an update. Got a call back saying "they're caught up and mine is next." So it's late Friday afternoon, nothing heard so I left another message. There must be only one mechanic, they are incompetent, or they are not being transparent and truthful. If someone has to wait one month for an appointment, the car should be in the queue immediately, or THEY should make sure to notify you otherwise, and tell you exactly when you can bring it in to be serviced instead of sitting around a week with no communication, no car, and having to scramble to make other arrangements. Do yourself a favor and find a good local mechanic, someone who will be open, honest, and care about YOU. You will save a ton of money and aggravation. read more

3 days ago, we went to Tasca (2 hour drive) for a very specific truck for my son. It was a 2022 Superduty with 50k miles. First question, as it was a Kentucky built truck, shipped originally to Canada ( seen on the window sticker), was about the warranty. We then drove it, and started the process of buying it, pending the warranty. We were then told it has NO warranty, because of being a Canadian truck ( a U.S. truck would have 10k miles of drivetrain and 50k diesel warranty remaining). As it was not discounted at all, ( we were willing to pay the premium market price, as the truck was nice). They said they've never had Canadian vehicles for sale. They offered to SELL us a warranty for (estimated...actual price given AFTER we buy the truck $8500), and they would pay $3000 towards it, then said they couldnt even do that. The next day, day 2, we received a call, saying that we could buy a warranty for $6500. I stated my displeasure in having to buy a warranty on a low mile $63000 truck. I called THE NEXT day ( day 3), Sunday, left a voicemail twice for the sales manager......no return call. Lesson here is DO NOT buy a Canadian vehicle without doing your homework. There would be a sold sign on this truck if Tasca was accountable for knowing what they are selling. Paying a premium price for a truck with no warranty isnt happening, and we are not paying for one. Probably one of the larger Auto groups in the country , I wasnt impressed. Their slogan is "you will be satisfied"! Ive been more satisfied buying socks at Kohls. Message to Carl or Bob III, be open with these types of issues and adjust the price if need be. You didnt earn our business as I had hoped. Gary 4/27/25 read more

Made an appointment for service several weeks in advance and was told there would be a rental car available. Arrived on my service date and they had no rental cars left. I was told to come back in the morning and there would be one available. I showed up the next morning and there were no rental cars available. They assured me that the associate that helped me the night before would call me when she came in. A couple hours after her start time I gave a call and left a message with the service department about my status. They never called me back. Needless to say I'm very disappointed with this dealership, and I don't recommend this place to anyone. read more

Still waiting for an update --- getting charged $40.50 to reattach my rain guard that Tasca installed a short time prior

Called in to find out if part in stock. First person put me on hold to verify the part was in stock. At some point the phone clicked over and started ringing again. The 2nd person to answer the phone asked for the employee name I was working with. As they had not given a name I could not provide a name. He said, "How am I supposed to know who to transfer you to?" to which I responded that I didn't know, they didn't provide a name. He then said "No" and hung up. I immediately tried calling back several times and was sent to voicemail. read more

Parts department never answers the phone!!.. service sucks taking my business elsewhere!!

I bought my first car and was helped by Lou! He made the whole experience super smooth and was one of the kindest people i've ever met. Definitely would go to him again for anything! read more

My go to place for new leased cars and service for many years. Both sales and service dept are great!