I went to auto village for my last car and had an absolute AMAZING car buying experience. The person that helped me was Heather, she was great. I literally told everyone about this young lady. She said she worked in the office, but did a little bit of everything. Her and Spike (?) were great together. We all had a good laugh when Heather wrote on the calendar that she sold her 2nd car.
Well fast forward. . . I need a new car and so do my 3 sons, so obviously I went back to auto village and was sad to see that Heather AND Spike no longer work there.
But the lady that I dealt with was horrible. Like I was wasting her time because I'm looking to purchase 4 vehicles and I kept asking about them. Very very different experience this time around. I did ask if Heather or Spike moved onto another dealership and the lady said they were both let go a while ago, the owner fired them both and they have no clue where either went, and if they did they wouldn't be able to give out that information.
Okay so I looked at a few cars all while asking questions and this woman acted so annoyed with me, that I ended up leaving. This place definitely went downhill. Whomever this woman was (I didn't catch her name, cause I was so put off) really needs to work on her customer service skills. Maybe get a job as a Walmart greeter idk
So I'll be looking elsewhere for my new cars
I wish I didn't even have to give a star, but Yelp forced me too!!!!
If anyone reads this review and knows the old crew that used to work there, and if they went to a different dealership please leave a comment so I can go to where they are read more