Been living in Coventry for 16 years and this is our go to bank. We have used the inside bankers,…read morethe counter and the drive thru. Walk up and drive up ATMs. Always have had friendly service. Plenty of parking.

Worst bank of all time. The mobile banking app is terrible Zelle doesn't work. I've been on the…read morephone now 4-5 times. Currently on hold for 1 hour and nine minutes ls this their idea of customer service? I'm leaving Citizens Bank and moving my accounts to Capital One. I'm done.

A relative & I went to the CU today to be added to a bank account. The rep, a young gentleman whose…read morename I forget, was super helpful and thorough. He offered & discussed options, explained the needed forms and identification well. Very pleased with the personal and professional experience.

I've been a customer for 25 years I'm finally so fed up I'm changing banks - they hold deposit…read morebefore transactions so they can get you for fees - their computer system is 1980's you can't see pending transactions or deposits which I think is suspicious. just awful bank don't open an account with them.

I hate writing these reviews but they need to be heard…read more I was shopping around for a new bank a few months ago. And I had heard amazing things about Washington Trust so I figured I would go check it out and hopefully like what I hear and make them my new bank. Well I was sitting in line for maybe 10 minutes. There was 2 tellers working and it was the weekend so no big deal, I'm patient. There was 2 people in front of me and none behind me. The 2 people in front of me were being helped and I was next. So 2 people ( who were together) come in, and immediately the worker asks them what they need ( mind you I was there for 10+ minutes at this point and nobody asked me what I needed), they say they want to sign up for a checking account same thing I was interested in, the audacity of her to tell them to have a seat she'll be right with them. So I look at her and say " I came here for the same thing, I was in this line and was never asked what I was here for, so I do not matter?", she then proceeding to act like now she cared. I walked right out of there. It was clear what was going on here, and I didn't appreciate it at all. I found me a new bank and I am very happy with them. But I am appalled at how I was treated here.

This newly-constructed branch recently opened. Normally, I deal with the branch on Centerville…read moreRoad in Warwick, but I was doing errands in Coventry and figured I'd check this branch out. It's beautifully landscaped (although I don't get why they fenced in such a large section of lawn to the left of the building). Anyway, the parking lot seems adequate, but inside is smaller than their other branches, and felt very cramped. The waiting area to speak to a banker consists of one bar-sized table, with one chair. The teller counter was small, too. I went to speak to someone regarding some fees the bank levied on me after my wife attempted to make a cell phone payment that was declined. The banker I spoke to (I think he may have been the branch manager, but I'm not certain) was non-judgmental, but said his hands were tied, and that he would not be able to do even a partial refund of the fees. He did, however, explain why my account got hit with the fees (yes, there were multiple fees), and offer advice on how to prevent it from happening again. And, he did seem genuinely sympathetic. "I hope I didn't ruin your day," he said. Not to worry, I told him, I was already having a bad day. While I didn't like the branch itself due to its small size and closeness to a very busy intersection, I did appreciate his professionalism and helpfulness, hence the 3-star overall rating.

The credit union is recently renovated and has a great location right off of the highway. They have…read moreplenty of people working and provide water and coffee to customers. Today's CD rates were 4.65%. I was able to sit with one of the staff as soon as I walked in and was able to consolidate all of my savings accounts that were transferred from my old credit union that shut down.

Never again will I purchase a car out of state. (Let me first say that my salesman Adam was very…read morekind and easy to work up a deal with) Here's the negative side. The waiting game is just ridiculous. Had a scheduled 4pm appointment with the finance manager, Jaymie Cellucci. After an hour and a half drive from CT, Jaymie was busy with another customer. No consideration for me and my scheduled appointment time. After an hour and change wait my salesman Adam brings me to Jaymie's office. He wasn't busy at all. A female salesperson was in there chatting with him. So now I'm sitting in there with him. Absolutely, nothing was prepared on his end. My time is extremely valuable. I guess he didn't care. Just like every other dealership. Make the customer wait. Once all the papers were signed and I gave them a check he brought me out to the half moon desk on the sales floor. Still kept me waiting. I then find out the I'm getting temp. plates for my new vehicle. Wonderful. Even after I was told I would be able to keep my Veteran vanity plates from my trade-in. I was told that because I purchased out of state I would need the temp. plates until they go(send a runner) to DMV to register my new vehicle. I then asked when will I receive my new registration in the mail so I can put my old plates back on. They told me about a week. That was a lie. I didn't receive my registration til exactly one month later. This is after my constant phone calls and leaving voicemail after voicemail. Everyone passed the buck. I honestly thought someone would have took the blame. Can't always blame your "runner" calling out sick as an excuse for not being able to pick up the registration from DMV. Absolutely sickening. Like I said, I did end up receiving my registration in an EMAIL from Jaymie, the finance guy. When we spoke on the phone he apologized over and over again saying how sorry he was that it took so long. I asked him to please send me the ORIGINAL registration overnight. Well here we are over a week later and still have not received anything. He even promised to take care of me with free oil changes. I doubt I'll use those as I live an hour and a half away. I don't believe one word anyone says at this dealership. Never once did I give anyone an attitude. I didn't deserve this type of treatment. Not ok.

They don't stand behind their cars. Once you buy it you are on your own…read more I paid over 29000 for my car and I have had to go back to service for many different issues with the car, starting the first week I had it and within the first 3 months. The worst car company I have ever delt with and never will again. Buyer beware, especially when they are laughing as soon as you turn your back.

I wanted to switch banks so bad and I was so thankful I did. I came to this branch and I had an…read moreamazing experience. They handle you with care and since they're local and a credit union I trust them better than the bigger banks. I've had them for almost 2 years now and I've been super pleased. I came in recently and Amanda helped me with an issue on my account- I told her I was in a rush and she helped me very rapidly and she treated me with respect and respected my time. She fixed the issue and was very sweet. I am so happy that I switched I have not ran into any of the issues I used to run into with all the other banks. I am so thankful for everything this bank has to offer. They're super convenient for me. I also am going to have my boyfriend switch banks as well.

Years ago, I abandoned the big banks, Citizens and Santander (formerly Sovereign Bank), and their…read moreridiculous fees and spotty service, in favor of local banks and credit unions. Since moving to the Coventry/West Warwick area more than five years ago, I chose this local bank, and have not regretted my decision. I have received excellent service at this branch, and the employees have the right combination of friendly and professional, both the tellers and the bankers. This location sometimes gets busy, but the tellers keep the line moving. It was also as a customer of Centreville Bank that I became acquainted with the convenience of direct deposit and online banking. I'm not a big computer geek, but their online banking website is very easy to use, and I like being able to transfer money between multiple accounts to manage my finances as needed. The only reason I'm giving this location 4 stars, instead of 5, is that this part of Tiogue Avenue has INSANE traffic. The bank is right across the street from a shopping plaza and a Speedway gas station, and right next to a popular local bakery. After too many harrowing experiences trying to pull out of the bank and take a left onto Tiogue Avenue (even with a middle turning lane!), I now always turn right onto Tiogue Avenue. If I need to go the other way, I will go into another parking lot to turn around.