Im going to start this review off by saying I've been a professional mechanic for over a decade, and wrenching on cars for as long as I can remember. I just purchased a 2018 F-250 from this dealer. When I test drove it originally, I noticed the wipers were torn and the AC didn't work, as well as a brake concern I was told the AC would be repaired upon as well as new brake pads installed and the rotors cut, as the salesman Zach told me they only sell "perfect vehicles". They replaced the belt and AC compressor the day I picked it up. When I went to pick it up, the truck was dirty as they "didn't have time to clean it". I said that's fine I'll detail it myself. I drove off the lot and not even 5min later the AC blew warm. I contacted the salesman the next day and he told me to drop it off the next day, no problem. I spent the rest of that day detailing my truck and getting it immaculate. The next day, I dropped my truck off. They had it the whole day, when I picked it up, the mechanic had gotten mud all over my floor as well as used my truck as an ashtray, wish cigarette ashes all over my floor and seat, and my truck wreaking of smoke, on top of that, they couldn't figure out the AC problem. I contacted the salesman the next day and he told me he'd have it cleaned. Brought it back the next day and to their credit, they cleaned the truck and the AC, however when I mentioned my concern about the brake noise and the burning smell it was dismissed. I pulled all 4 wheels to check the brakes and was disgusted by what I found. The front brake rotors were not cut at all and the contact surfaces were extremely damaged from previously having metal on metal brake pads ran on them, causing damage to the brake pads they slapped on there with no grease on the contact points and no prep to the contact surfaces whatsoever, causing the pads to bind in the caliper bracket and the truck to pull hard to one side when braking at highway speeds. I contacted the dealer and was told there was nothing they could do as the pads "passed inspection". I've held a Rhode island vehicle inspector licence for over 10 years, and the damage to the friction material on the brake pads as well as the damage to the contact surfaces of the brake rotors would cause this truck to fail inspection, as this is unsafe. I should also note that the wipers on the truck were shredded when I test drove it and picked it up. I should've said something but I didn't, as I made the mistake of assuming something so simple and obvious would be taken care of upon delivery, especially since the salesman claimed to have test driven it twice as well as the mechanic. This just shows how little they actually care. I will be contacting the AG as well as the state of RI as they put an inspection sticker on a dangerous vehicle and then attempted to pass it on as "perfect". read more