I've had ongoing issues with my 2014 Honda CR-V for over three years and visited several shops that either missed the problem or made things worse. After my brother recommended RM Auto Care, the difference was immediate. From the first phone call, Lexi took the time to listen and understand my concerns before even seeing the car. Throughout the process (3/24-3/31), she was patient, communicative, and genuinely reassuring. What stood out most was the level of care and attention to detail. I never felt like an inconvenience, and the team made sure everything was properly addressed. I also had the chance to meet the owner, Greg, which added to the overall positive experience. This didn't feel like just another transaction. Highly recommend RM Auto Care. read more

I have been going to RM Auto for more than two years now. First, their prices are fair and they NEVER tack on extra service you don't need. I trust this because there have been times when, while the car is there for one thing, they've told me that I'll need something different within a certain time period, but I don't have to do it now. Second, Mike and the other folks who work there are SO kind and helpful. They remember me, my daughter's name, etc. Not a lot of businesses like them these days. It's super easy to schedule with- once you're established you can text to arrange. Once, one of the mechanics spent about 10+ minutes explaining one little thing to me because I asked him a question. I can't recommend them enough. read more

Absolutely the best! Mike treated me like family; I cannot say enough great things about RM Auto Care. They take pride in their work and really care about their customers. Professional, honesty, and integrity throughout the entire process of getting my challenging diesel Volkswagen back on the road. I highly recommend RM Auto Care. Mike, thanks for everything you do! read more

If I could give them NO STARS I would. In the 53 years I have been having my vehicles serviced RM Auto is THE WORST shop I have ever worked with. I dropped my vehicle off on February 10th with the assurance that it would be completed by end of day on Friday February 13th. so I could travel to New York to be with my brother as my sister-in-law was in Hospice Care, It wasn't ready, nor was it ready the following Monday, or Tuesday, Wednesday and on Thursday she passed away. It was finally completed on March 3rd 2-1/2 weeks after it was promised and with an inoperable fog light that was working when I dropped the vehicle off. The owner is obtuse and impossible to deal with. I have no doubt that is why his used car business B and B Sales failed as well. AVOID THIS PLACE! read more

Was having some serious issues with my brakes, and they got me in ASAP. They were so friendly and answered all my questions, and as someone who knows next to nothing about cars, I had a LOT of questions. I felt so comfortable and assured that they wouldn't take advantage of me and my wallet like a dealership would. Service cost less than HALF what I expected. 10/10, never going anywhere else. Shoutout Lexi. Girl, you rock. read more

I've brought my 20 year old Ram 1500 to RM several times in the past 3 years to have some large repairs done due to its age. I'm proud of the condition of my truck and therefore am very picky about where I bring it for repairs. Every time I've brought my truck to RM, they've treated me like their most important customer and have always been HONEST and fair with me. Their prices are competitive and they've never tried to rip me off by suggesting unnecessary repairs. I've never had a problem with their work after the fact, and they warrantee their work for 3 years / 36,000 miles, which makes me For all of those reasons I highly recommend RM Auto Care and will continue bringing all of my vehicles to them. Thanks Lexi, Mike, and Craig!! read more

Lexi was AMAZING!!! I don't normally write comments, but I had to after my experience. From the minute I walked in, Lexi made me feel that my vehicle issues were not unsurmountable. She shared her knowledge and information with me freely, gave me suggestions and recommendations. As a woman, it was refreshing to go into an automotive establishment and be reassured that, any lack on my part of car mechanics, I was not going to be taken advantage of by an individual just trying to get my business. Thanks Lexi! read more

Went there for warranty work they held my car for a week and didn't do anything til Friday and charged my warranty company 555 dollars for an 75 dollar part, and it turned out to be a missed diagnostic, it was just a dead battery my car didn't start on me after they fixed the wrong thing, it cost me 278 dollars for the battery. that guy dean lies though his teeth every time he opens his mouth. read more

Had my car towed there. Was told $149 just to put on diagnostic machine. Was charged $177. They did nothing to fix my car. Want to send me elsewhere. Drive about three miles and car was worse then when I brought it in. AAA had to tow me. Do not recommend. read more

Great and reliable service- wonderful customer care, good prices and fast turnaround. Went here first for new tires and they were the best price I found in the area and the work was done super fast! Went here again for an inspection and they were very responsive, helpful and quick. I feel like they are honest and i'm glad I gave them a try- would recommend to a friend! read more

We had both of cars repaired the past week - one was for the starter and the other was for the brakes. Rick was awesome - very attentive and professional. Extremely satisfied with their work. Their whole team deserves major kudos as they fully understand how to take care of the customers. read more

Was in need of a place that could inspect my car same day and quick. I called RM Auto Care and the woman who answered my call, Stephanie was so nice and helpful. They fit me in and inspected my car quickly. Everyone there is very nice and the prices are fair and reasonable. I highly recommend RM Auto Care! read more

First ti there with my RAV4 Prime for an oil change. Very professional and friendly. Fast service and cheaper than Midas would have been. I will definitely go back again. read more

Honestly the best Mechanic shop I have ever used. We will start with Car #1 which is a 2014 Ford Explorer the rack and pinion went out on it and also needed new lower control arms and ball joints. A garage that was closer to me said the rack and pinion was on national back order for 6 months because its an electronic part and there known to go. Well Craig found me a great used one with a warranty and had it in the same day it showed up! Including the lower control arms! But that's not it... We were supposed to have to send it to a Ford dealership to have it programed... also a month out.. But they outsourced a Gentleman who could do it a there garage the same day it was put in! I had my truck back asap!!! I could not have asked for a smoother repair and the price for labor and parts was exactly what it should be. I saved 100's of dollars going to RM! But wait there's more.... Then my 2011 Buick regals AC compressor died.... I dropped it off when I picked up the explorer and had it done the next business day. INCREDIBLE SERVICE!!!!! Had me back in my vehicles ASAP!!! Thank you guys so much for all you have done! Thank you for not taking advantage of a paying customer and being more than fair on repair prices!!! You guys rock and I couldn't imagine going anywhere else for my vehicles! Just for NOTE!! I drove from West Warwick to North Providence that's how much I trust this place!!!! read more

My bmw was giving me problems and not a lot of places in the area will work on bmw's. Not only did they get me an appointment to have it looked at within a week, they also got me the follow up appointment to have my car fixed the next day! Very pleasant crew, 30 year master technician on working on volkswagon and audi as well! Highly recommend, very affordable. Honestly would give 6 stars if they let me read more

These guys are always amazing. Extremely efficient and professional. They are absolutely my go-to auto care shop!

Very reliable, friendly and flexible. Very honest and reasonable with pricing. Good value. They only need to do what needs to be done and they look for ways for you to get the most out of the least amount of work as needed. Highly recommend. read more

I received excellent service. Their mechanic noticed something bad going on with my right front axel. It needed immediate attention. I was given a next day appointment! I'm also going to get a discount because they have a repair special going on! read more

These guys are great! Personable, and great at what they do; took great care of my Subaru. Needed some maintenance and I felt like I was in excellent hands through the whole experience. Couldn't recommend enough! read more

After receiving R&M as a recommendation for VWs, I called due to a check engine light on my car. Rich was beyond accommodating and got me in same day. He explained the error codes, known issues with my year Jetta and explained any other future potential issues. Not for a moment did I feel like I was being taken advantage of or being over charged. Their labor costs are extremely fair. For my fellow VW fans, you know how pricy it can be to fix them at a dealer. DO NOT waste your money going to a VW facility. These guys specialize in VWs and know the ins and outs of their service. R&M has earned my business for the life of my VW and future ones that I buy. Thank you guys so much!! read more

Reached out and they helped me out same day. Knowledgeable with the kind of customer service that you wouldn't mind paying extra for. They didn't save me a few bucks as well. Highly recommended! read more

I LOVE R&M. These guys are the absolute #1 choice for Volkswagen repair that I have found anywhere in the area. DON'T GET RIPPED OFF AT THE DEALER or a repair shop that doesn't know VWs. They fix new and old Volkswagens. Even old air-cooled. I have been working on cars for a while and I know when someone is selling you stuff you don't need or over charging. These guys probably don't charge enough for the work they do! They also informed me about things that might need replacing, but could wait a while. I actually added this business to Yelp, because I want other VW owners to be aware of them. I desperately needed a real VW shop and really can't afford dealer prices. I had taken my car to two other independent shops who were unable to diagnose a problem. R&M knew and fixed the problem fast and at a great price. Give them a call, thank me later! read more

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I've been bringing all my family's vehicles (VW, Toyota, Chevy, GMC) to R&M for about 10 years. We've always gotten great service at a great price. I wouldn't take a vehicle anywhere else. read more

Been coming here for 14 years. These guys a really honest. You can trust them. They have held my 291 thousand mile car together! Easy to talk too, professional and the only place to go for auto repair. read more