Van was repaired quickly and professionally. They always do a great job and at a very reasonable…read moreprice. Thanks Gary for another repair well done. Bob S.

Easy to book. They worked on my brakes and were punctual in the repair. I recommend them for your…read moreservicing.

I have nothing but excellent experiences at this location. The level of trust I have in the…read moremanager Many and his staff is why we have brought our cars here for the last 10 years. An example of their trustworthiness is when I first brought my car to them. I was having a major issue with the electronics in the car. I had no idea what was wrong with the car and thought it would be thousands of dollars to fix. I got a call later in the day saying that the car was ready to be picked up. It was an issue with a fuse that cost less than a dollar to replace. They didn't know me, could have gouged me but didn't. This is just one example of trustworthiness. I have experienced several more as have others. When Manny was transferred to another location further away we choose to bring our car there. In speaking with friends they did the same. It was such a blessing when he moved back to this location. But their greatness extends beyond just trust. They do outstanding work and provide excellent customer service.

I have to tell you I have received the worst experience of my life at this Firestone location…read more I made a yesterday to bring my car in at 2pm for an oil change and breaks. I called 3 hours later and they hadn't started the car yet because he had to let an employee go to lunch. They called an hour later he was just draining the oil and had checked the brakes. It needs front and rear breaks that they couldn't get till the next morning. I asked when it would be ready and I was told 10am or 11am. I questioned why so late. You open at 7am. I called today at 10:45 and was old the mechanic was working on the brakes because the parts just came in. Three hours later I call and I am told the parts just came in and the mechanic is working on my car. I ask to speak to the manager and they said he won't be back for 40 minutes. I questioned 40 minutes and was told he just went to lunch. Yesterday I was told my car wasn't started because the mechanic had to go to lunch.

Derek is an awesome place to get your auto repaired. He is knowledgeable and friendly. He completes…read morethe repairs in a timely manner and always quotes you the cost up front. I have had two separate repairs done by Derek and couldn't be more satisfied.

My Car broke down on trip to son's college and was out of state great customer service and speedy…read morerepair highly recommend honest and knowledgeable

The first two times I went here, it was great. Relatively quick, cheap oil changes with free brake…read morecheck and tire rotation? Count me in! But the last three times I've been here, they're always running way, way behind. At first I thought it was because I kept making afternoon/weekend appointments, so this time, I made an appointment for 9 am on a Thursday morning. I told the guy I didn't even want the brake check/tire rotation, figuring that would cut down on time as well. It's now 10:16 am, and I'm still waiting. To be fair, the guy did warn me they were running behind, but to wait an hour for an oil change when I had an appointment and they're not exactly flooded with customers (the waiting room is empty besides me) seems a little ridiculous. Beyond that, they've attempted to sell me very expensive, unnecessary services a couple times now by stressing how important it would be for me to get them done... Until I got a second opinion telling me I don't need those services after all. I'd say if you're just dropping off and you know better so you won't get duped, fine. If you're waiting or if you tend to be nervous about cars, forget it.

NEVER GO TO THIS CHAIN…read more I went in for a standard tire change and balance at the Swansea shop, but got the car back with a heavy vibration. An employee named Ryan admitted their machine needed recalibration and sent me to the Monro Tire Warehouse in Cranston, RI. There, an employee balanced two tires, but on the third (back right), he broke my locking wheel bolt key and told me Swansea would fix it. The next day, the Swansea manager gave me a terrible attitude, saying she had to ask the district manager. After a week of ghosting, I bought my own replacement key--and it broke too. During a separate emergency involving a broken rear spring, an independent shop tried to remove the wheel and discovered why: Monro had massively over-tightened the locking bolt (likely tightening instead of loosening), which is why both keys snapped. When I brought this back to Swansea, the manager had the audacity to blame me for trying to remove it. Now I'm stuck with a stuck bolt, and a chain that refuses to take accountability and gaslights its customers. They will not stand by their work.

Do not buy a vehicle from these people. They are crooks. sold me a lemon and defrauded me by spray…read morepainting the undercarriage of the car to conceal all the rust and corrosion. Noe refusing to give me the full refund I am entitled to by law.

After a car accident my car was towed here. When I called to have my car towed to my preferred auto…read morebody shop the man refused to release the car without my signature. I asked if I could verbally release over the phone he told me no. I asked if he could fax or email the release and he said no. When I stated i had no way of getting there and asked if he could work with me at all he said, "it's not my fucking problem get here or don't get your car." When I was able to get a ride to this business, from another state, he threatened to not release my car to me, because I wanted to check my car to be sure nothing was stolen prior to signing the release. He did not ask for my ID or any type of verification for who I am.

I brought my 2021 BMW 330i in for an AC diagnosis. They sent me a video of a pinhole radiator leak…read morethat had eluded the previous three repair shops (along with an impressive write up/evaluation of most all other systems). Their experience with BMWs led them to the correct diagnosis; Radiator leaks can shut down the AC system. I have owned twenty seven cars over the decades and have worked with about as many repair shops. Brum's is an impressive stand-out.

I've taken my vehicle here twice, both times the shop was communicative, upfront and reasonably…read morepriced. Many months later, I received a letter from BMW that a particular component was now under warranty, which was the first service that Brums had repaired. Sean from Brums was so patient, and helped with multiple requests from BMW to have the repair retroactively covered. This was months after the fact, and I'm not sure many repair shops would have taken so much time to help. If my car needs service, this is where it will continue to go!

I had a dent on my bumper that was preventing me from passing my state inspection (even though it's…read morepassed for the last 10 years), so I called up Mike's to talk about options. Steve Medeiros answered the phone and suggested we try to push the dent out because why would I want to replace a bumper on my older car. I was surprised that he suggested an easy fix and so so grateful. I came by the next day and he spend about 30 min pushing the dent out himself to much success! On top of saving me the cost of a new bumper, he didn't charge me a penny for his time. I owe him big time and plan to go no where but the Mike's Auto Body family of businesses. I am so excited to now have a auto shop that I can trust :) Thank you Steve!! P.S they have two adorable pups in the office. Because of that they get an 11/10 :)

Requested estimate, the owner had a 15 year old girl (approximately)…read moreto look at my scratch, no dent, just a scratch. The owner gave me an estimate of $600, without actually looking at the car? A very bad experience, I would avoid this shop, they don't care what you say or what you want. Signed, Disgusted!

I'm rating them as a gas station, not on automotive repairs. Yes, it's cool to see a gas station…read morethat still does automotive repairs. And, it's rare nowadays to see a gas station that has some full-service pumps. But, they are so cramped for space that I literally caused a one-man traffic jam in the lot just parking to use the air pump. Worse yet, the filling ports for the underground fuel storage tanks are in front of the garage bay doors, so if my modest-sized work van caused such chaos, I can only imagine how much worse navigating the gas pumps would be when a tanker truck is making a fuel delivery. Other reasons for my low rating is that they do not sell diesel fuel, and only have the barest selection of drinks (one small cooler) and snacks. I get that it's a gas station/automotive repair garage, and not a convenience store, but if you have to make a stop, why not stop at a place that has both? They sell BP-branded gas, and the price was about average. Oh, and the air pump was free.

If you go to this business, just be very specific what you need to fix. If not, they will fix every…read morelittle stupid thing on your car.