Van was repaired quickly and professionally. They always do a great job and at a very reasonable…read moreprice. Thanks Gary for another repair well done. Bob S.

Easy to book. They worked on my brakes and were punctual in the repair. I recommend them for your…read moreservicing.

Jade was incredible!! As soon as I entered the store, she smiled and instantly helped me!! Needed a…read morequick tire replacement for a rental car and she worked wonders and made it happen!!!!! Thank you so much. Jade- you were truly my angel!!!

Had a flat tire and staff was extremely helpful while getting service on a rental car. Quick and…read moreeasy. Jade was so friendly and helpful!!

Great service!!! Great mechanic!!! Great work!!! My new mechanic. I am very happy he's great!…read more -Maureen

Derek is an awesome place to get your auto repaired. He is knowledgeable and friendly. He completes…read morethe repairs in a timely manner and always quotes you the cost up front. I have had two separate repairs done by Derek and couldn't be more satisfied.

The first two times I went here, it was great. Relatively quick, cheap oil changes with free brake…read morecheck and tire rotation? Count me in! But the last three times I've been here, they're always running way, way behind. At first I thought it was because I kept making afternoon/weekend appointments, so this time, I made an appointment for 9 am on a Thursday morning. I told the guy I didn't even want the brake check/tire rotation, figuring that would cut down on time as well. It's now 10:16 am, and I'm still waiting. To be fair, the guy did warn me they were running behind, but to wait an hour for an oil change when I had an appointment and they're not exactly flooded with customers (the waiting room is empty besides me) seems a little ridiculous. Beyond that, they've attempted to sell me very expensive, unnecessary services a couple times now by stressing how important it would be for me to get them done... Until I got a second opinion telling me I don't need those services after all. I'd say if you're just dropping off and you know better so you won't get duped, fine. If you're waiting or if you tend to be nervous about cars, forget it.

NEVER GO TO THIS CHAIN…read more I went in for a standard tire change and balance at the Swansea shop, but got the car back with a heavy vibration. An employee named Ryan admitted their machine needed recalibration and sent me to the Monro Tire Warehouse in Cranston, RI. There, an employee balanced two tires, but on the third (back right), he broke my locking wheel bolt key and told me Swansea would fix it. The next day, the Swansea manager gave me a terrible attitude, saying she had to ask the district manager. After a week of ghosting, I bought my own replacement key--and it broke too. During a separate emergency involving a broken rear spring, an independent shop tried to remove the wheel and discovered why: Monro had massively over-tightened the locking bolt (likely tightening instead of loosening), which is why both keys snapped. When I brought this back to Swansea, the manager had the audacity to blame me for trying to remove it. Now I'm stuck with a stuck bolt, and a chain that refuses to take accountability and gaslights its customers. They will not stand by their work.

I got my car towed by this place and as dissapointed as I was for getting it towed these people are…read morereally friendly and gave me the help I needed to get back on the road. Great guy!

Do not buy a vehicle from these people. They are crooks. sold me a lemon and defrauded me by spray…read morepainting the undercarriage of the car to conceal all the rust and corrosion. Noe refusing to give me the full refund I am entitled to by law.

I brought my 2021 BMW 330i in for an AC diagnosis. They sent me a video of a pinhole radiator leak…read morethat had eluded the previous three repair shops (along with an impressive write up/evaluation of most all other systems). Their experience with BMWs led them to the correct diagnosis; Radiator leaks can shut down the AC system. I have owned twenty seven cars over the decades and have worked with about as many repair shops. Brum's is an impressive stand-out.

I've taken my vehicle here twice, both times the shop was communicative, upfront and reasonably…read morepriced. Many months later, I received a letter from BMW that a particular component was now under warranty, which was the first service that Brums had repaired. Sean from Brums was so patient, and helped with multiple requests from BMW to have the repair retroactively covered. This was months after the fact, and I'm not sure many repair shops would have taken so much time to help. If my car needs service, this is where it will continue to go!

I had a dent on my bumper that was preventing me from passing my state inspection (even though it's…read morepassed for the last 10 years), so I called up Mike's to talk about options. Steve Medeiros answered the phone and suggested we try to push the dent out because why would I want to replace a bumper on my older car. I was surprised that he suggested an easy fix and so so grateful. I came by the next day and he spend about 30 min pushing the dent out himself to much success! On top of saving me the cost of a new bumper, he didn't charge me a penny for his time. I owe him big time and plan to go no where but the Mike's Auto Body family of businesses. I am so excited to now have a auto shop that I can trust :) Thank you Steve!! P.S they have two adorable pups in the office. Because of that they get an 11/10 :)

Requested estimate, the owner had a 15 year old girl (approximately)…read moreto look at my scratch, no dent, just a scratch. The owner gave me an estimate of $600, without actually looking at the car? A very bad experience, I would avoid this shop, they don't care what you say or what you want. Signed, Disgusted!

I'm rating them as a gas station, not on automotive repairs. Yes, it's cool to see a gas station…read morethat still does automotive repairs. And, it's rare nowadays to see a gas station that has some full-service pumps. But, they are so cramped for space that I literally caused a one-man traffic jam in the lot just parking to use the air pump. Worse yet, the filling ports for the underground fuel storage tanks are in front of the garage bay doors, so if my modest-sized work van caused such chaos, I can only imagine how much worse navigating the gas pumps would be when a tanker truck is making a fuel delivery. Other reasons for my low rating is that they do not sell diesel fuel, and only have the barest selection of drinks (one small cooler) and snacks. I get that it's a gas station/automotive repair garage, and not a convenience store, but if you have to make a stop, why not stop at a place that has both? They sell BP-branded gas, and the price was about average. Oh, and the air pump was free.

If you go to this business, just be very specific what you need to fix. If not, they will fix every…read morelittle stupid thing on your car.