Today I broke down on the highway and needed a tow. I called empire towing and recovery. They were…read morevery quick and professional. My car was towed off the highway. The tow driver was even able to get my car to be repaired at their service center too!! Very convenient! They were not over priced. I will definitely be using them if I ever need a tow thank you!

From the owner: Empire Towing and Recovery offers state of the art towing and recovery we have wreck master trained…read moreoperators and nice equipment to get any job done for an amazing price

Highly recommend, kind and professional. Ray especially, very prompt and made a horrible situation…read morea little better.

What an incredible service. After two other services (AAA & John's) failed to jump my car , All…read moreDay All Night came out and within seconds jumped my car -- Trust them !!!!! Scot was fantastic!!!!

My car broke down and Progressive sent Vic's towing. I thought it was going to be two hours or…read moremore. The guy showed up in 30 minutes. He was pretty cool to talk to. Nice guy. Backed my car right into my driveway in one shot. Good driver! Highly recommend!

Predatory Absolute…read morenightmare experience with Vic's Towing. My car broke down at 2:00 AM after hitting a curb and snapping a control arm. Because of the location, the police called Vic's instead of letting me wait for AAA Things went downhill immediately: Refused Payment at Scene: Even in 2026, they refused to accept normal payment methods at the scene, forcing my car to be towed to their yard. Provided Wrong Contact Info: The driver gave me a business card that was NOT for Vic's Towing. I spent days trying to reach them using the bad information their own driver handed me. Extortionate & Fake Fees: When I finally obtained their real phone number on Wednesday (towed Sunday), they claimed I owed thousands of dollars. The original rate quoted was $130 for the tow and $35/day for storage--meaning 4 days of storage should have totaled $270 at most. Fabricated Charges: They tacked on bogus line items that were physically impossible. They charged for "rolling up windows," "adding gas," and "disconnecting the battery" on a locked vehicle they had no keys or interior access Shady "Solution": To top it all off, the owner claimed the only way he would "help me out" was if I signed over the title of my car to him and paid him $250 in cash on top of it. Vic's Towing uses deceptive tactics, hands out wrong contact info to run up daily storage rates, fabricates charges, and tries to pressure people into surrendering their vehicle titles. Report them immediately if dispatched to you.

On 2/24/2026 my 2021 Acura RDX was towed by this company from I-195 West near Exit 20 during a snow…read moreevent. I was informed that the vehicle was first pulled from the rear out of the snow and then transferred to a flatbed. Prior to the tow, the rear bumper was not damaged and the vehicle had no vibration issues. I had recently installed brand new tires and completed a full alignment. When I retrieved my vehicle, there was a crack in the rear passenger bumper under the taillight and the vehicle now vibrates at speeds over 40 mph. When I contacted the company to report the damage and request insurance information to file a claim, I was told they are not responsible and they refused to provide their insurance carrier information. I was also spoken to in a very unprofessional manner. Additionally, I was charged for 26 miles of loaded mileage, although the distance from the pickup location to their facility appears significantly shorter. I am simply seeking accountability and a proper review of the situation.

Absolutely ridiculously poor service. Requested to move 2 manlifts in poor condition, said I wanted…read moreto move 1 at a time, so he shows up with 2 full rigs and couldn't figure out how to tow one of them. Tells me I have to get the second one running on the spot or he's charging me for 2 moves anyway. I ended up paying 3x the price just to move one compared to any other towing service. Worst towing experience I have ever had. Use literally anyone but Gaskell's.

Called Ian to ask about towing at least 60 miles back to our regular garage after a break down. He…read morewas very honest to say that using AAA would be much cheaper because of the cost of diesel fuel right now. The world needs more honesty and kindness like Ian showed me. Thanks Ian!!!

Ian is simply a superstar. A really good guy. Towed my truck from concord mass......reasonable…read moreprice, easy to deal with. I recommend him without reservations!

1. The "Ghost" ETA…read more You were probably told "20 to 30 minutes," which slowly turned into two hours. There is a special kind of bridge-burning that happens when a dispatcher keeps promising the driver is "just around the corner" while you're watching the sun go down. 2. The Customer Service Disconnect Usually, when you're calling a tow truck, you're already stressed. Dealing with a driver or dispatcher who acts like your car breaking down is a personal inconvenience to them is the fastest way to earn a one-star review.

Responsive. Check. Fast. Check…read more Courteous. Check. Professional. Check. Fixed my wife's issue withOUT having to tow? Check. [Cars should really still have tool kits on board...time to add a couple of wrenches to her EDC.] Art (driver) and Katie (office) were both awesome and helpful and saved the day! Note: They were dispatched by AAA.

You cannot find a better towing company in the state of RI or southern MA. They're the best and no…read moreone else can even come close and need not try. Thankfully I haven't had to use their services in about 4 years, but I've recommended them to several friends over the years and they've gotten rave reviews.. they're well known in town as well and anyone will tell you to call them first. they're a family business and treat each and every customer like family and with the utmost respect. You never have to worry about your car being damaged if you have them tow it, they treat it like they would treat their own. All the drivers are polite and courteous. I wouldn't call anyone else!

I was in a recent car accident, mello's & sons towing came to the accident and since being from out…read moreof area. They accommodated a place at the shop while I waited for a ride home. I felt a small town presence but with many locations they have great experience and up to technology. Very nice operator and informative and exceeded his job expectations making sure everything was taken care of and after accident.

My boat trailer lost a wheel on I195. Southcoast Towing handled a difficult load professionally and…read morecarefully. I was very concerned about both my trailer and boat and they were meticulous and took great care of me.

Totally awful con job company. Charged my 93 yr old dad over $500 to winch his car off a car wash…read moreroller he was stuck on. Took all of 10 min. Claimed we left without paying but tow driver said we could leave. Then 4 days later called my dad demanding he come pay them immediately. Sent a letter with a lot of nonsense about how we dont understand how the charges are calculated but did not send an itemized invoice! Deceptive taking advantage of the elderly.

Do not buy a car from this auto dealership! I was sold a car that had a transmission that had a…read morerecall out on it that had expired. The transmission went only a couple thousand miles after I bought it. When I got the transmission replaced, we then discovered a bunch of other expensive repairs needed to be made as a lot of stuff was rusted out. Clearly, this car sat in water for a long time. Total lemon!

I had a great experience with J & D! I was in an accident recently and dreading the whole process…read more Mike made the process painless, guiding me the whole way through. Before I knew it I had my car back and it looks like new. We also bring our cars there for maintenance and are always happy with the service. Would recommend them to anyone and I have!!