I went to an Autozone on Cermak and Western but did not get much help changing my head light. So I went to the Autozone on Western and Addison where I usually go. EJ helped me right away and when I couldn't get my headlight off he came to the rescue. He also realized I needed a different bulb than the one I purchased so he exchanged it and installed it for me. EJ saved me from getting a ticket! read more

This is a very helpful store. The people there help you out with your Auto problems as best as they can and give you the customer service attention that you should expect from any store. One of the guys there did give me the wrong part but it wasn't his fault, the parts catalog was misprinted. When I went in to get the right part I had no receipt for the opened wrong part and they didn't give me any problem with exchanging the parts. So... Overall I will go back to these guys for my auto parts. read more

Helpful,patient guys who double check that you have the correct part and also the offer fair prices and warranties on most parts, not a bad combo. read more

I can't say enough about this place! Being a woman, I dread walking into anything that has to do with "Auto" for fear of (for lack of better words) taken advantage of. I had an issue with my battery which was still under warranty. I was going back and forth with the dealership and to make a long story short, Luis and his staff went well above and beyond to help me out. I cannot say "thank you" enough! I will for sure be stopping in soon to get my new wiper blades and for any future auto parts I may need. Thanks again Guys! read more

My car battery died while I had a car full of stuff in the middle of moving apartments, and after jumping it, I drove straight to AutoZone to purchase a new one. They were very nice and replaced it for me very quickly. Given the awful timing, they made the experience as painless as possible! read more

Purchased air filters from the store. And the general manager was so nice. He then offered to put in the air filters. We got the first air filter in easy but the cab air filter was difficult to do. but he suggested that I go down the road to a shop and let them fix it. he even gave me a card and a called the shop. I just want to say that the service I received was better, and also saved me 40 dollars in paid labor to jiffy lube. jiffy lube wanted 40 dollars for the cab air filter and 20 dollars for the air filter and another 20 dollars for installation. thank you Autozone read more

Beware of this place. Had my battery changed, which was great. But when I got home there was coolant all over my garage floor. They hit a radiator hose and caused damage. I went back the next night and the guys could not figure out how to fix it. They told me to contact the manager of the store Luis in the morning at 7 AM. He was in "meetings" all morning. He finally called me back and gave me the riot act - telling me that there is no way they could have damaged the hose and that corporate has never paid out a claim like this. The bottom radiator hose sits exactly where the new battery needs to slide in. The store manager told me he could recommend a mechanic down the street if needed. Extremely unprofessional and unwilling to make their wrongs right. If you need a light bulb changed they might be able to handle it. But do not let these guys under your hood. You will regret it! read more

Needed a new battery. Stopped into auto zone and Trevor was extremely helpful and installed a new battery on a cruddy day in mere minutes! Highly recommend! Great customer service! read more

Great customer service! I wanted to change my windshield wipers and air filter myself but I was having trouble finding the right sizes. The gentleman helped me quickly, let me know I was eligible for a rebate AND helped me install them (teaching me instead of just doing it). What a pleasurable experience. I will definitely be back here for my auto part needs. read more

I was in desperate need of replacing my driver side headlight as it went out yesterday afternoon and I have a long drive on the highway tomorrow night. The gentleman who helped me was knowledgeable and courteous. I purchased the new light and he helped me put it in. The whole process took a total of about 8 minutes and his helpful attitude made my night! Thank you! read more

These guys are extremely helpful. You think changing license plates would be an easy task but alas. Brackets didn't work screws were too big etc. One of the guys came out to help and with many exchanges of parts and his screwdriver they are on the car. Doesn't sound like a big deal but compare it to the service at other locations and these guys are awesome. Will go out of my way to go back here whenever I need something. Thanks!!! read more

The guys here were really helpful and friendly. They acknowledged me right when I walked in the door. Checked my battery really quickly and determined I needed a new one. They explained my options clearly and helped me pick the best battery. John replaced my battery in a matter of a few minutes. When he went to close my hood, it wasn't closing properly. He tried to fix it and couldn't so referred me to the Shell on Montrose where I had another great experience. I would definitely recommend this location! read more

My roommate encouraged me to go to this Auto Zone location because of the service she received. I'm so glad she did. The associates here made me feel like their number 1 priority. I especially want to shout out the manager, Louis, who went above and beyond helping me out. He saved me a trip to a mechanic and reassured me my car is alright! I also encourage anyone who needs quality help and parts to use this location. They treat their customers right! read more

I was running errands today and through the reflection of the car ahead of me I realized one of my headlights was out. I usually go to pep boys but it was nowhere near me. So on the home I saw AutoZone and stopped in. I was immediately greeted by a very happy and friendly Charlie. Not only did he walk me over to what I needed, he advised me to get two because the other would go out soon and he changed my headlights for me which was done in no time. As he was doing it he explained and showed me how it should be done. Very informative! Now that's customer service! Now when I need anything for my car. I will return. I can only hope everyone there is as personable as Charlie was. read more

This place is awesome. Friendly, helpful staff and solid selection of stock parts. The error code reading service is great

Super knowledgable and very helpful... young man Jonathan was awesome.. He changed my headlight in a few minutes, discussed the issues with my battery, and had the character to refuse my tip... I definitely recommend this location for a quick and easy fix on your car issues... Jonathan was great, and made my trip far exceed my expectations... read more

I agree with the other reviewers...the staff was extremely helpful and explained everything without being condescending. I only needed new windshield wipers, and multiple options were presented to me with no pressure to upgrade to more expensive choices. Then he helped me install in the parking lot for no charge!! I would definitely go back for anything or just to get some information... read more

Had a good experience here replacing my car battery (open till 10pm which is great). They ran a test on my old battery for free and told me it was bad but could last me a couple more months. I knew it was gone so got a new battery right then. They also installed the battery for free, and once installed they re-tested the new battery and did the ignition/alternator test as well (which requires starting up the car while they're hooked in). I really appreciated the re-test because I could know for sure if it was all the old battery's fault or if it was a bigger issue with my alternator or ignition. Before going to AutoZone, I did some research and had called over to Firestone Complete Auto on North Ave to get their scoop. They quoted me a $15 charge to install a new battery and also an additional charge (but can't remember amount) to run their battery/alternator testing. No thanks. read more

Charlie M is a great employee! He is so very helpful and went above and beyond to help me today. Every business needs someone like Charlie. I will definitely return to this location. read more

I just got home from Auto Zone and had better then I could ever imagine service. My sweet 97 Corella named Seabiscuit, does not do well with cold weather. I feel horrible for not asking his name, but the nice guy that helped me out really made my day. My hood is tied down with zip ties, and he finally was able to open the hood after I tried for a long amount of time. It was freezing out, and the wind was horrible, but this guy and another guy that joined in to help, really were awesome. Nothing was wrong with the car, it just needs more "love"...meaning turn the car on every day and night to warm it up. Thank you so much for your help. I wish you guys could accept tips! read more

Had a really great experience here and wish I could remember the names of the two guys who helped me. I came in with a flashing check engine light, they diagnosed the problem and told me what it could be. I bought a new spark plug and they let me borrow store tools to change it in the parking lot. It didn't help the problem so one of the guys came out to see what it could be. He recommended changing my coilpack as well, so I did that. Sure enough it helped and I left happy. Awesome service and caring employees. I appreciate the extra effort! read more

Service could NOT be better. Didn't want to go to a dealer for just a burned out turn signal. But don't know anything about cars. The lamp I needed wasn't in their computer, so they googled what I needed, then actually removed my lamp assembly on the vehicle to make sure I didn't buy the wrong one. THANKS especially to Bogdan who spent a lot of time installing the turn lamp and making sure all was well. MUCH more service than I expected, and I recommend this store to anyone. Also, at the end Bogdan wouldn't accept a tip, said it's just part of his job!! :) read more

I just had one of the best experiences at this Auto Zone! TREVOR was thorough, knowledgeable, and is a super friendly dude. He could easily elaborate on any question I asked him. As long as he's there I will continue to visit this location. read more

Absolutely TERRIBLE!!! I have visited this location a few times in the morning and received a completely different service today. I asked the female associate who was there if it was possible to check my engine. She said that it wasn't something that they do. Please keep in mind that it is ADVERTISED on their glass!!!! I replied that I was here a few months ago and it was done. Heck, it's even listed outside. I will NEVER visit this location again! read more

Went there this a.m because my car battery was kaput! Louis couldn't have been more helpful and efficient. He installed my battery, double checked everything then fixed my hood as it was not latching. It was a simple solution involving WD40 and a screwdriver but for 2 years no one had taken the time to tell me how to fix it as it happens every time I open the hood. I've had at least 6 jumps this past season, hence the replacement battery, and spent most of the time driving with an un latched hood, not safe! I offered him a tip but he refused to take it! My kind of customer service! Deffo be back!! read more

After jump starting my car, I went to Auto Zone to have them check the battery. They said it would take 1-1.5 hours to charge the battery as it was at 0%. I finally left the store 3 hours later. They said the battery was fine and was charged at 100%. They also broke the part that secures the battery to the car and tried to lie about it. They gave me a free part replacement after I complained. On the next day, the car wouldn't start again. I took it to the dealership and they said the battery was bad. I thought about going back to Auto Zone, but after such horrible customer service, I decided they shouldn't get my money on the new battery. read more

I went to 2 other auto stores before I found these guys who were able to not only find my parts but install them! Including the (boo) -Auto Zone on Kedzie. Kudos to this store and their employees read more

I nervously went in for a DIY job that I didn't think I can handle. Employee Clinton explained the process and made everything go smoothly for me. Can't thank him enough. read more

Just want to give a big shout out to Luis.Doing the job right. Had a Great feeling leaving the store

I was helped by Louis He was very quick, honest, straightforward and to the point. he Installed my trunk battery read more

I'm speechless. I haven't had such customer service in a long time. My battery died, so I got a jump and drove over to Auto Zone. I was quickly greeted and sold a battery with a two year warranty for $30 cheaper than the competition. They helped change it and had me out of there in 10-15 minutes. They were kind, courteous, and had a good sense of humor. read more

Great service, wow! I had Luis from the other reviews help me recharge my AC. First offered to recheck problem under the hood in parking lot before I purchased, then helped me select the right product, then went out to my car and helped recharge my AC. Above and beyond, well done Luis, give this kid a raise! read more

My headlight burned out and I went in to get replacement bulb anticipating spending all afternoon in my garage trying to figure out how to install it. Store manager Luis offered to do it for me in the parking lot at no charge IN THE RAIN! I offered him a couple bucks for his trouble and he wouldn't take it. It's part of their service. What a champ! Auto Zone on N. Western will definitely get all my business. read more

Had to replace my windshield wiper blades on a bad weather day. The service provided by the store manager, Louis (Luis?) was prompt, courteous, and knowledgeable. He changed the wipers at no charge. I was so impressed---will go back to this store for all my other auto needs. Thank you, Louis. Great store. read more

I just had a wonderful experience at this Auto zone. Louis offered to check my battery and he said that I didn't need to buy a new one. I really appreciate his pleasant service and honest advice. I highly recommend this business. read more

Was having issues with my battery, came in to buy jumper cables. Spoke with a guy named Trevor who was FANTASTIC. I don't know much about cars, he was incredibly patient and helpful, a total pro. Turns out that my 5-year-old battery was on its last legs, but I ended up saving on what I would have paid for a tow and labor costs at a garage. Would definitely recommend this store to everyone based on my experience. read more

Best .service. ever. 1st called to ask about the battery charging service, and a lady answered and knew her Stuff! I don't mean to give a sense of gender inequality, but this just shows that this store has employees who ALL know what they are talking about! Service was so prompt, and trustworthy. Louis/Luis, the store manager, has incredible customer service skills. I recommend this store to anybody who ever doubts/gets intimidated about cars, etc. Go here, they are really, really great! read more

Went to get a new air and cabin filter and was in and out with the new filters installed in two minutes! Great service!

I was about to give 0 stars and a horrible review to this store. Thank to the new store manager Frank Willson who listened to my problem and fixed it for me I am giving a 5 star review. Actually the review goes more to him than to the store. So i purchased an item in store which they were out of stock, and prepaid for it, and it would get to the store the next day. Found a way better deal somewhere else, so after 2 hours of ordering the item I called to cancel, they told me they will refund me the next day over the phone. The next day someone else called me saying that the item came in, and he was pretending to be a manager there, and he was telling me they can not refund me over the phone, but I had to go in. I went in, and there, they told me I can`t get refund at all, only store credit. I got frustrated after all the chit-chats, so I just left the store. Today I called and thanks to Frank, all got solved, and I got a refund. Again thanks Frank, Autozone needs more people like you! read more

Thank you, Charlie! He helped me check my turn signal, purchase a new one, and install it. He had me out of there in 15 minutes. It was a simple repair, but would have taken me at least twice as long. As a mom of a newborn, this made my life so much easier! read more