I chose this body shop based on a recommendation from Cadillac, but unfortunately my experience was far below expectations. My vehicle has been there since February, and throughout that time, communication was consistently lacking. I never received a single proactive update and had to repeatedly follow up just to get basic information on the status of my car. What's most frustrating is that after being told the vehicle was complete and ready for pickup, I arrived to find that the work was still not fully finished. The vehicle had to be taken back in to address items that should have been completed the first time. For a repair process that took this long since February and it is now May, a much higher level of communication, attention to detail, and overall professionalism should be expected. Based on my experience, I cannot recommend this shop. read more

Could not be happier. My bumper and fender were bent and scratched. They took my car in immediately and 5 working days later it looked brand new. Paint matched perfectly. Pricing was great and service was awesome. Made a stressful situation way less stressful. Highly recommend this place. read more

Auto Restore Specialist - Bumper - Body Shops Near Me - Henderson, Nevada

I was in a car accident not too long ago and my mechanic recommended me to Auto Restore Specialist. Keven and the crew made this stressful process really easy and was more than fair throughout! They fixed my BRZ up for a very reasonable price and did an amazing job. They have great customer service and do the job just as great and in a fair timeframe. I would recommend anyone that needs body work done to come to Auto Restore Specialist! read more

Auto Restore Specialist - After - Body Shops Near Me - Henderson, Nevada

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I've been using Auto Restore for 10 plus years. I'm very picky when it comes to who touches my vehicles and Keven & Juan always knock it out of the park the paint and body work are always outstanding! Communication is top notch as well. Thank you read more

This Auto Body does stellar work from bringing my car in, communicating when needed throughout, to the outcome and finish. Kevin was a pleasure to communicate with. Jen was extremely responsive and had great communication. I have a newer Corvette. When others would not work on it, Kevin was able to assume the responsibility and it came out excellent! I could only wish I had more people to refer them. I wish I could give more stars. Thanks, Auto Restore team. read more

Wow, I'm blown away by Auto Restore Specialist. I bought an Lexus RX350 this year, hadn't had it 2 months when someone in a truck at Costco put a big doording in my front fender. I was so bummed out. Heard about this shop being a Lexus approved shop so went by. Kevin looked at it and recommended a PDR, paint less dent repair. Wow, I don't know how this magic is performed but it's as though nothing ever happened. Absolutely amazing. Thank you from the bottom of my heart. Highly recommend them for any repairs, very polite and professional. read more

Auto Restore Specialist - After repair - Body Shops Near Me - Henderson, Nevada

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5 This shop returned my car to me in PRISTINE CONDITION. All employees I spoke with were incredibly professional, attentive, and friendly. The work that they did on my car is absolutely PERFECT. They had to repaint some parts which came out 100% identical to the original paint. I inspected the paint well, in many different lights, and it matches perfectly. So relieved and grateful that the work came out so nice. They went above and beyond to deliver perfection! read more

I wouldn't even give this place 1 star. When I called this place of business, they answered the phone with just "hello". I wasn't even sure I dialed the right number because of that. Then I was told that they don't except vehicles older than 2012. I guess this business doesn't want to make money. read more

Got a nasty scratch across our new Cadillac and brought it to Auto Restore Specialist. Keven was very helpful and the hood was done very quickly to get us back on the road. Happy with the work and would recommend. read more

Auto Restore Specialist - Scratch across hood - Body Shops Near Me - Henderson, Nevada

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Auto Restore Specialist could've done a better job. I had my bumpers and hood resprayed by them and to be fair, I am pleased with 75% of the outcome, but some areas I just can't overlook. As a car enthusiast and a weekend detailer, these areas are just unacceptable. There are unevenness (light and dark spots) in the paint around where the right fender and hood meets, and the rear bumper doesn't match with the rear quarter panel (as seen on pictures provided below). Granted, these flaws are only visible in some lighting. For the most part, it looks great. I tried bringing up my concerns to Keven (the owner's son). I brought it back and showed it to them, long story short, they were only willing to fix the fender and not the hood. It's evident the hood needs fixing as well since the hood is also affected. What is shown on the picture is what I see in person. Unfortunately, under the lighting at the time, it wasn't as evident and the owner was trying to convince me that it is just the camera. I would not be raising my concerns if I didn't see the blemishes in person first. What is on camera is exactly what I see in person, it's the reason I took the picture in the first place The owner was willing to fix the rear bumper, but when I asked him if he was going to blend into the quarter panel (was just asking a simple question as I was curious), he became impatient and didn't want to help me anymore. Metallic paint is very difficult to work with. If your car is neither silver, nor any other non-metallic color, then it'll probably be ok. Otherwise, expect blemishes to show under certain lighting. It's a gamble with these things, I rolled the dice looking to improve my car. And while it does look better, there is a trade-off that has to be considered. Ask yourself if it's worth the money. Side note: There is also some spider looking pattern with a small crack in the middle (also pictured below), they are saying it wasn't by them, you be the judge. read more

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I've been hesitating to leave a review but it's important because these reviews are how I picked him. I also wanted to see if anything broke ( it didn't). (CHECK OUT MY PHOTO) great work guys CON: I got into a car accident August 1st, my car was delivered to them 3 days later after the insurance company determined that they wasn't going to total it out. I have a Cadillac XT5 so I called Cadillac for their option on who to send the car too. I picked Auto Restore Specialist. Now HONESTLY: They Have Horrible Customer Service: i was BS'ed so much and they had my car for almost 4 month for a repair build that the insurance company said would be 7 days. I got the run around from them on when the car was being broken down, parts ordered, no updates that were correct and excuses that where 50 miles long. Their not true to their word: My car wasn't broken down for a whole month after I was lied to and told it was broken down that same week. My car sat for weeks cause employees emergencies, and some employees quitting. Getting Juan on the phone was impossible at times and don't expect process pictures. I was more than pissed and the insurance company couldn't get answers from them either. I had to return my rental after 3 months and the owner of the shop paid to get me a rental for the rest of the repairs which was another 4 weeks.. (yes, almost 4 months at his shop) IMPORTANT PROS: Their Finished work is amazing: His guys worked hard and for a car that should have been totaled they did an amazing job and that is important to them, now yes, they had my car for a long time and I was mad but it was all worth it. I didn't have any problems with my car other than a transmission leak that Cadillac fix because of a broken seal. I do want to thank Juan and his team for Their work, the body work I had inspected after and it was flawless. They care alot about how it done and what parts are used: The guy who hit me, insurance company tired pricing after market parts and junk yard parts and Juan fought for all OEM parts to be put back on my car and was able to get another check cut for the original parts and new parts. I'm thankful for how they got my car looking back new and they got compliments from the auto inspector. Their customer service sucks but the body work from their skilled mechanics was AMAZING Thanks Juan and crew read more

Auto Restore Specialist - Before and After - Body Shops Near Me - Henderson, Nevada

Lexus referred this place for a repair of my rear fender after a truck side hit me :(. It was minor damage but I was so stressed on making sure the paint matched since it was a multi stage paint and a repair that looked as if I just bought the car. I like to modify and show my car off. The process was stress free from start to finish. The customer service was outstanding. My repair is flawless. When I went to get my repair re-ceramic coated... the guy was so shocked on how well they did and even mentioned going to them for any fixes they may have. read more

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At the beginning of February (2021) I was rear ended getting off on the Stephanie exit going N in front of RC Willey in Henderson. All of my family was in the vehicle, we were shaken up and had very noticeable damage done to our 2020 XT6. We had heard great things of Auto Restore and decided to call them, along with the insurance company Auto Restore did nothing but make our lives easier. We were able to ask for updates on our vehicle, and get answers right away and they also detailed(cleaned) it for us once I picked up my vehicle! 10/10 on customer service and work!! Also they are very clean and professional during these covid times!! read more

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If you need someone to work on your luxury vehicle these guys are the best in town. They caught a hack job that was done on my brand new Lexus from another shop. read more

I was referred to this place by the Lexus Dealership praising them for their paint jobs. I took the car down after being hit in a parking lot. Most of the damage was pint scratches with a small dent. After taking the car down to them they had to hold off until the insurance agent in charge of the claim went down to asses the damages and pay off the bill. Once he did, he called me to give me a time frame of two weeks before the car would be done. A few days after I received a call from the shop informing that the car was ready for pick up. I went down there and was amazed at the job they did. Everything was repaired to the point it looked factory new. In total it took about 6 days; from drop off until I picked up the car again. That includes the weekend and two days waiting for the insurance agent in charge of the claim to go down there and pay for the claim. read more

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I got hit by an Uber driver. I initially tried to get my car repaired at a different body shop. Unfortunately that body shop was so busy that their wait time was 3 weeks. So I was able to get a recommendation for Auto Restore Specialists from Findlay Cadillac. Not only were they able to take my car in the Monday after I called to setup an appointment, but they also finished the repairs by their estimated time. They fixed my headlight which was discovered after they pulled the front fender off. Just looking at my car, it wasn't obvious that the headliggt was damaged. This was a great catch. They also removed buff marks that were on my car. I'm extremely happy with the final product as my Cadillac looks brand new. read more

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I brought my 2013 Cadillac Escalade to Auto Restore Specialist after it was damaged by a shopping cart rolling through a parking lot. The bumper and chrome grill needed to be replaced. I was concerned about paint match given that the car is 9 years old and has a white diamond tri-coat paint. However, Auto Restore did a perfect job making the repair. There is no indication the bumper was replaced or painted. The car looks better than ever. I highly recommend Auto Restore Specialist!!!! read more

I was in LA a few weeks ago and guess what flew off the back of a flatbed trailer. One huge ass mother of a bolt. Not like something you'd use to put a bed together but an industrial sized bolt that smacked (at 80 miles an hour) right into the hood of my BMW 328i. Seriously, not only dented my hood in but took the paint clean off, we're talking bare metal here. So once back from LA I headed over to Desert BMW (see review) for routine service where the highly recommended Auto Restore Specialist to fix my baby. Here's the things with dents, you learn to live with them and accept them over time. So I knew I didn't want my dent to become a permanent part of my cars body, plus I love my car. The same day I got a free estimate and went ahead and made an appointment to get my baby all fixed up. Well I can tell you that today when I picked her up, she looked like brand spanking new. The team at ARS are so skilled and professional that I can not recommend them highly enough. Yes I almost cried, my car is beautiful again. Thank you ARS, thank you. read more

I have been using and referring business to this body shop for over 10 years. They are very honest and do quality work. When they assess the vehicle they communicate clearly with the owner on what is going on and have the owner involved with every decision. They take pride in their work. They do a really beautiful job on all makes and models. If you need any body work done on your car you can trust this company 100% read more

I am a customer at Findlay Cadillac Henderson and have been for over 10 years. We can all appreciate the quality of customer service that Cadillac provides. However, they have recommended this place for some reason and I'm not sure the affiliation or how this works but I can assure you that the customer service and quality of businesses STOP when you try to make the connection. I called this company serval times, I left message multiple times. Trying to get ahold of this Juan guy... who supposedly is the owner. Customer service here is the worst I have experienced, they must be getting hand fed business from Cadillac so much that they feel they don't need to call individual customers back.. Newsflash to this business ... no one needs some arrogant person dictating how they do business ... no one even has time to hear your nonsense. Cadillac should rethink doing business with you and IF you are a Cadillac customer I would suggest telling your service provider to bring your vehicle to a quality shop where they appreciate the individual. Never again will I listen to the nonsense they tried to tell me ... I don't have the time either read more

Wow, I'm impressed. After a fender bender I got a couple of quotes for my 2014 Lexus. The quote was a few dollars less than the others and was for an original bumper unlike the others. The quality of the workmanship was top notch. The time in the shop was exactly as expected. I can't say enough about the owner and the employees. read more

This place does quality work and they were done within the time they said it would take. I was told it would take 3 to 4 days and It was ready in 4 days also there were no hidden fees and the cost was explained clearly. I took my car in to have a dent with scratch repaired on my passenger rear door also I had damage to my front bumper cover this damage was a crack in the plastic also I had another dent removed on a character line which I know is quite difficult to restore. All three were taken care of and the car is as good as new. Only one small detail that I need to have them look at my metal window trim needs I be lined up better but that is a very small thing and can be taken care of fast. read more

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i would like to recommend auto restore specialist. !!! great customer service. !!! excellent customer satisfaction .!!! i was referred by lexus of henderson i love the way that my sc 430 looked when i picked it up. !!! thank you. !!!!! great job. !!! mz sandoval you are totally awesome. !!!! read more

I've used this company twice before today. They have done great work each time. Juan did a fabulous job this time buffing put some deep scratches from a bumper of another car. Now I don't have to file a claim with my auto insurance. Saved me a ton of money. He's fair with his claims. And he gets the job done when he says he's going to. Best and fairest company I've ever felt with. I shared on my FB page also! read more

Wanted to do a facelift on my Lexus IS went to a few places and decided to choose auto restore specialist after being highly recommended by a friend and I can say they do amazing work. They where able to match the front end paint exactly to the rest of the car car looks seem less and can't tell the front end was color matched. read more

Roof damage repaired glass smooth finish. Had four damages repaired perfectly Neigbor had his suv repaired also. Very fussy but he likes the job also read more

I am overly impressed with the customer service. From the moment I called they were super sweet and helpful. I came in to get scratches buffed out & my car looks good as new. They were fast as well. The gentleman Kevin was super helpful I'll be back read more

Failed to complete the threshold on each door, when specifically asked it to be taken care of. He said it was suppose to be dull. What BS, VERY UNPROFESSIONAL. Very disappointing. read more

Auto Restore Specialist repaired our car after it was side swiped by a rental car in Vegas. They did an excellent job. We wouldn't hesitate to go back to them again. Thank you Juan and Rosie! read more

I just picked up my 2017 Volkswagen Golf-R this morning after less than two weeks! The car and paint repairs are indistinguishable from before the damage. My insurance company would not pay for new replacement of rear hatch, but the owner replaced it with new anyway! Thats why I decided to use this place for my repairs. When you own a fairly new car, and you maintain it to perfection, you want a body shop that thinks the same way you do. I'm very happy with their work. read more

Accident repair specialist! Juan is an upstanding guy and does some seriously great work. In and out in a week, as promised. He knew exactly what needed to be fixed just by looking at damages. His work is so great that it looks better than before the accident. I will bring any future body work needed to him. Highly recommend!!! read more

I was referred to this shop by a friend who used to do body work. Even so, I went out and found 4 other quotes just to be sure. I had been rear ended and the damage was minimal. It would be covered by insurance but I still wanted the best job possible. I had a good feeling about this shop and was not disappointed in the end.They fixed some scratches and a crack on the bumper that had been there when I bought the car for no extra charge. Made it look brand new. It's clear they take pride in their work and operate from a place of integrity. I've already Recommended them to a few family members and plan to use them again should I need to. read more

This place is great! Nicole was awesome in scheduling and making everything seem easy. They got the job done fast and their work is great. How often can you have a nightmare when you have work done?? Not with this place. They do what they say and back it up! If I ever need body repair again, this is my place. Thanks to Juan and the boys, and thanks again Nicole! read more

Great customer service. Car was delivered when they said it would be ready. Easy to work with the insurance company and car rental. Workmanship was fabulous. No false charges. Car looks better than new. Would definitely recommend this shop. read more

Absolutely the best body shop ever. These guys are super friendly, very honest, and they absolutely know their trade. They did such a beautiful job on my vehicle. I couldn't be any happier. This guy ran a red light and hit the left side of my car. The side, front (including head lights) and hood of my car were damaged. The bottom of my car scraped the street every time that I turned a corner or went through a dip in the road. They gave a a terrific price for the repairs. They said that my car would be repaired in two weeks and it was. I hope that I never get into another car accident, but this is my second one in ten years. Both of which were not my fault. However, if I do get into another accident, these are definitely my to go guys. Thank you Nicole, you are so sweet. Thank you everyone at Auto Restore Specialist, you guys are terrific. Joanne A Davie read more