Cancel

    Open app

    Search

    Auto Max PRIME

    1.5 (31 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Auto Max PRIME

    Auto loan

    Auto Max PRIME Photos

    You might also consider

    Recommended Reviews - Auto Max PRIME

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    My truck on the side of the road

    I purchased a truck from Automax four months ago. Had a great experience with Tyrone he helped out a lot. So September 3 the truck broke down on me and left me on the side of the freeway, now since the truck was still under warranty I had them to come pick it up. 3 1/2 weeks later I'm still without my vehicle. One minute is the fuel module then it's the fuel pump, but the service department seems that they only check one item on the truck a day. No sense of urgency at all. I just assumed they don't care. I spoke to someone yesterday finally in finance. and they instructed me to go to the dealership and see about getting a trade in. When I called the dealership, they say that they have not received to go ahead to approve it. So I went to the dealership today and spoke with the manager Vince, and he immediately hit me with attitude. The aggression that he was showing was not necessary at all. And left me wondering why he was so confrontational and just out right rude. At this point the hell with auto max and the truck. My monthly payment is a down payment on another vehicle anyway. But I would never refer anyone else to auto max/MEI . I've been a loyal customer and this is my second vehicle from them. I've even brought me and my sister and my brother and my son to get a vehicle never again. The money I spent on Uber alone for the past 3 1/2 weeks is two car payments. Between the lackadaisical service department, the misinformation from the finance department and outright route, customer service from the dealership manager, Vince. I pretty much reached my limit of disappointment and patience. I would advise anyone looking for a car be leery. But on a positive note every time I called the service department, although not very helpful. Everyone was very nice and pleasant and Tyrone did an amazing job when he helped me out. But great personalities don't get me back the money then I'm out of being without my truck for going on a month. But I bet they gonna send me a message to pay my car note on the first and then disable it if it's not paid by the third. But at this rate, I'm pretty sure the truck will still be in their possession still. So over it

    See all

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mina J.
    75
    35
    3

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    I got a great 2018 accent. I had a great experience with my car dealer very helpful and got me a car quick

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 4
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cynde S.
    101
    116
    64

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    Ask the Community - Auto Max PRIME

    You might also consider

    Verify this business for free

    People searched for Car Dealers 3,384 times last month within 15 miles of this business.

    Verify this business

    Clay Cooley Arlington Chrysler Jeep Dodge Ram

    Clay Cooley Arlington Chrysler Jeep Dodge Ram

    (34 reviews)

    My experience at Clay cooley in Arlington was nothing short of amazing!! They all were attentive on…read moreall my concerns! From the first inquiry on a vehicle on a Saturday to purchasing the car on Thursday! Rachel is the best salesperson ever! I was in and out in 45 mins!

    We drove from Wylie to Arlington anticipating seeing a Dodge Durango that we viewed online with…read moreavailability. So first off, be aware all texts and communication by your phone number are AI generated. There is no Jerry! Lol but not really. The other person who gave the review for this dealership about "lies, lies, lies," is 100% accurate! So upon arrival, hardly anyone was around to come and even greet you. If there are sales reps they are just sitting at their desk. I did see some men walking around coming in and out but we were never greeted. We noticed a couple waiting in one of the office areas. Finally, I texted that we were there and the response was, to go back inside and ask for Jerry's AI self. Even the chick that finally walked up to us, kinda had a chuckle when I said the text said to ask for Jerry. So we then ask her about the Durango and we are walked into her office. She asked us how much we were planning to put down and some of our personal information (address, etc) but we still had not heard anything about the car in question. So she takes off, takes awhile to come back and then mentioned to us sorry for taking so long but that she cannot locate that vehicle on their lot or the keys to it. We were so thrown off by this. She literally mentioned this happens a lot, not being able to locate keys to vehicles. Like huh? So then she asks if we wanted to see any other vehicles. We told her we drove all the way out (about an hour) to see that particular vehicle that Jerry's AI self texted is ready to test drive when we arrived. So we asked about another Durango that was literally parked in the front row as you pull into the dealership. She preceded to say "where?" and I even pointed telling her it's the only silver Durango out front as you walk out the front entrance doors. She said she understands but that there are a couple of them. There wasn't. Only one out front. She gave us the pricing finally on it and it wasn't in our budget. Meanwhile, she leaves to go do something and so I just wanted to find out how long the other couple had been waiting. The female mentioned a tad over an hour. I told her yeah, we were told the keys can't be located for the vehicle we were coming to see and she said they were told the same and it was a totally different car. So I ask the girl if there was a manager on site and she said yes. I asked if she could let them know we wanted to speak to them. So then she comes back with the "manager". He asks what he can help us with. I lay out all what had happened and what we were there for. So he says give him a little bit and that he's going to try and look for our vehicle. He comes back and says he tried pulling it up in the system and it wasn't found. So who the h, e, double hockey sticks is lying here!? Her, the manager, both? Anyhow I told him put yourself in our shoes. I asked him how would you like going to look at a specific vehicle you had text communication about that was an hour away with your girlfriend, wife or even by yourself? He said "or my husband". I said "ok, your husband or whomever". He said "I'm kidding". I really didn't care regardless if he was with a man. My point was over looked! I said what I said for the principle of the situation with hopes of him being relatable and making the situation not only heard but taking it in to where they make changes so it's not happening to others moving forward. Screw Clay Cooley! If I could show "zero" stars on my review, I would. Don't be suckered into giving your hard earned financials to this joke of a dealership! Also, "Am I at a club?" The playlist was unprofessional. I can get with Hip Hop music because I'm a fan of it, no doubt but to have the version of Rhiannas, Bitch better have my money playing and just like that, WOW! I just kept hearing bitch, then a guy came on that version going deeper into the obscene language and lyrics and mind you, we were also with our 11 year old son. Awful. Play than in your car or listen to it on your own time. This dealership was crazy, mad, awful. Yes. I wrote this essay intentionally. You read it (or thought of it) No regrets that we, as well as that other couple, left. Waste of time but glad we didn't give our money to them.

    BMW of Arlington - BMW X5 Drivetrain fault warning messages.

    BMW of Arlington

    (326 reviews)

    Full 5 stars here! Zawar and Brad were the absolute best to work with…read more These guys got it all taken care of easy and efficiently. Love my new truck!!

    Dishonest Sales Tactics and Unrefunded Deposit…read more As a long-time BMW owner (this would have been my sixth), this is unequivocally the worst and most dishonest dealership experience I have ever had. I would give zero stars if it were an option. Potential buyers, please read this carefully. Here is a timeline of my experience attempting to purchase a BMW M3: - July 9th, 2025: I agreed to an out-the-door price of ~$99,000 with Sales Manager Mark Russel. I explicitly stated that I would be using my own pre-approved financing from my bank, which Mark agreed to. Per his request, I immediately placed a $1,000 deposit. - July 10th, 2025: When I tried to get a standard Purchase Order for my bank, the red flags started. First, Mark claimed a "Price Sheet" was the Purchase Order, which is not standard practice. After I insisted, they sent a PO with an incorrect address. - Later on July 10th: After hours of delays and no responses to my follow-ups, Mark texted me to say the dealership was now requiring me to finance with them, completely backtracking on our clear, agreed-upon terms. When I refused this bait-and-switch, he said the decision was "not in his hands." My attempt to speak with another manager resulted in my number being taken with a promise of a callback that never happened. - Evening of July 10th: Mark called to officially state the dealership would not honor our original agreement. He explicitly promised my $1,000 deposit would be refunded. - Today, July 16th, 2025: It has been a full week. My deposit has not been refunded. My repeated calls and voicemails to the dealership have gone completely unanswered. They broke a deal and are now holding my deposit hostage. Their sales tactics are deceptive, and their word means nothing. There are far more reputable dealerships in DFW and across Texas that will treat you with respect. I strongly advise you to avoid this establishment at all costs.

    Auto Max PRIME - car_dealers - Updated May 2026

    Loading...
    Loading...
    Loading...