I still have the car but I regret going there. I was told when I got the car the oil had been changed 8days prior.. when I took the car to a shop no only did they tell me the oil hasn't been changed they also told me the bolt that needs to be screwed off in order to do the oil change was forced on there and was the wrong size.. at that point I did call several times telling them what happened.. but nothing was done.. Because right when the repairs were discovered they "shut down" for 2 weeks due to Covid lol.. the service department never answered so I was just stuck with the car the way it was. After getting a diagnostic test.. i also need a new catalytic converter.. I've never been late.. and I kept it 100% with Mike and Aaron.. but here I am.out of 700 bucks.. and the car still isn't fixed . If anyone sees this.. please go to a actual dealership. read more

The time it takes to fix cars after an accident is ridiculous it took 3 months to fix my car never again.

shady business. they give out car payments with cars that have major problems try to hide.

The first thing that caught my eye with this Place was the advertisement I seen on Facebook. They worked with me and gave me a great price on vehicle with what I could afford. Great staff Larry is amazing He'll answer any questions. You have very polite. Very respectable. I love the car. I got I highly recommend going there to get a vehicle read more

Do not buy your car at this place! the extended warranty is just a waste of your money. The car they sell may look good but it is actually trash. I will never ever recommend this place. read more

they give you a lemon and are literally petty if it needs to be fixed. needs to be fixed after 3 months of having vehicle. They will still need payment and until then WONT FIX VEHICLE. read more

If I could give them a 0 that's what i'd give them. they have such bad customer service. I got a Jeep back in late September and been having issues with it since then, finally took it to them I dropped my car off on a Monday President's Day and today is the 26th and they still dont have my car ready. They've had my car for 9 days not including the weekends. Just stay away from them all they want is to make a sale and once it's done believe me it's a wrap. they give you the run around with basically everyone who works there. Mariano don't let me start with his unprofessional and he's suppose to be the "manager" and the tires were bad when i got the car had it a month and had a blowout!!! just beware of this place their all connected AUTOMAX MEI 5 STARS just stay away and I'm giving my honesty I have never had this kind of trouble with a carlot of but let your payment be 1 day late believe in me the cars gonna start beeping!!!! warning their about to turn it off if it doesn't get paid. please just stay away!!!!!! read more

I purchased a truck from Automax four months ago. Had a great experience with Tyrone he helped out a lot. So September 3 the truck broke down on me and left me on the side of the freeway, now since the truck was still under warranty I had them to come pick it up. 3 1/2 weeks later I'm still without my vehicle. One minute is the fuel module then it's the fuel pump, but the service department seems that they only check one item on the truck a day. No sense of urgency at all. I just assumed they don't care. I spoke to someone yesterday finally in finance. and they instructed me to go to the dealership and see about getting a trade in. When I called the dealership, they say that they have not received to go ahead to approve it. So I went to the dealership today and spoke with the manager Vince, and he immediately hit me with attitude. The aggression that he was showing was not necessary at all. And left me wondering why he was so confrontational and just out right rude. At this point the hell with auto max and the truck. My monthly payment is a down payment on another vehicle anyway. But I would never refer anyone else to auto max/MEI . I've been a loyal customer and this is my second vehicle from them. I've even brought me and my sister and my brother and my son to get a vehicle never again. The money I spent on Uber alone for the past 3 1/2 weeks is two car payments. Between the lackadaisical service department, the misinformation from the finance department and outright route, customer service from the dealership manager, Vince. I pretty much reached my limit of disappointment and patience. I would advise anyone looking for a car be leery. But on a positive note every time I called the service department, although not very helpful. Everyone was very nice and pleasant and Tyrone did an amazing job when he helped me out. But great personalities don't get me back the money then I'm out of being without my truck for going on a month. But I bet they gonna send me a message to pay my car note on the first and then disable it if it's not paid by the third. But at this rate, I'm pretty sure the truck will still be in their possession still. So over it read more

Auto Max PRIME - My truck on the side of the road - Car Dealers Near Me - Arlington, Texas

I got a great 2018 accent. I had a great experience with my car dealer very helpful and got me a car quick

CARS WILL LOOK NICE On The OUTSIDE BUT BABYYYYY LET ME TELL YOU THESE CARS ARE TRASHHHHHHHH / CHECK ENGINE LIGHT WILL FOOL YOU when you pull off it will be off 2 mins later trust me it's gone come on !!! Car almost ran out of gas I was told they can't fill up my tank cause it's not there problem!! And then they make some faulty lie talking about how great they insurance is ... which is a lie all you doing is paying extra money for they car!! Tires are trash engine is trash battery is trash fuel pump garbage . THEY GAVE ME 3 different tire sizes ! I was told when I went to the tire shop I could have been killed the distance I drove from them to the shop 24 mins to be exact he said my tires was over filled with air and my tires were all different sizes !! ! I WOULD HAVE RATHER BOUGHT A $2000 cash car then Ever spending my money here these people are rude and money hungry ! read more

Auto Max PRIME - Car Dealers Near Me - Arlington, Texas

This place sold me a car with a nasty leaking trash bag in the trunk , it was very smelly. I sugges not doing business with them , they do not care about really getting you in a car . they also over charge me for a 2010 corolla and made the car 15,000. overall terrible company. job was rushed . read more

This is the worst car place in history!!!!!!! Right when I bought my car pulled off the engine light came on , the tire light came on , the oil needed to be changed.My car sounded like it was falling apart when I drive slow! Every time you call to talk to someone it's a different story every single time they do not try to help you all about money !! let me not forget to add the best part if you miss ONE PAYMENT they will cut your car off leaving you stranded wherever you are !! I was 9months pregnant was left stranded far away from home then was left stranded with my kids as well after missing ONE SINGLE PAYMENT! smh please do not go here !! It's a bunch of BS! read more

Sold me a jeep wrangler they spray painted the bottom of the car black ti cover up rust the truck is 80% rusted out at the bottom to the point that my feet could fall thru the floor I haven't had it for 30day and the manager Chris likes to give people the run around they won't refund me nor will they give me a different truck these people are scammers watch out for them please they are setting people up to take the fall for the bad products that they are selling read more

So I Purchased a car from them a week ago first off the tire pressure light was on the engine light. Come on the next day it the car needed a transmission the breaks sounded horrible the doors would not open on the passenger side and the back driver side door. The customer service was horrible as well from the salesman to the manager. Do Not Go Here and the car was a 2014 Nissan Rouge. read more

Ask questions because they will not communicate with you and tell you what they are doing on your account. They will authorize thing theirselves without confirming with you.& the Csr's need better training trying to argue me down. read more

This place is a straight up scam for people who can't get in a good situation to get a car Bc of credit. They take your money and you pay more to fix the car then it's worth. DO NOT get a car from here unless you want to worry about constant problems. read more

I give this place no stars. And I regret for purchasing a car from here. I checked the engine and all the inspections. and test drive the car. It was fine. No engine light or anything Two days later, oil on leak and check engine, and my rear bumper started to come off. I brought the car back. They fixed the bumper but not the oil leak. Then the engine went out within 6 months. DO NOT WASTE YOUR MONEY HERE read more

Mei Autogroup is a scam. Car was bought a month away and already had to replace the engine, alternator and a list of other things. Don't buy from this place! read more

I've already had my for only 3 months and the whole this is falling apart it's rusty and acting like it's gonna turn off also a lot of mirrors issues wrong with the car I wouldn't suggest anyone go here to get a car read more

I bought a car from them two months ago went home for work left the car parked 2 weeks came home went back to Texas for my plates soon as I got the the transmission blew like DONOT TRUST THEM FOLKS , They don't care what kinda of car they put you in if you don't lucky I didn't have the car over a month got a different one with different problems and the sales guy lied and told me the car had a V8 when I checked the vin lmaooo it surely said otherwise..... don't trust them !!!!! read more

automax is a great company Matt my Sales man is a awesome guy and mike finished the process and got in a new truck im greatful of them and automax prime read more

Do not get a car from here, you will regret it. I got this car in mid APRIL, at the time I was about 3 or 4 months pregnant. Only problems that I had at the time was needing The A/C Fixed and my tire Plugged which my tire shouldve been completely replaced. Not even a week or two later my car didnt start. Ive had this problem on and off for some time now. I was sent to a tire shop the first time for the battery to be tested. The battery was good and the person at the shop stated it was the alternator the MANAGER completely ignored it because the price for the part plus their labor was $400 and he ended up sending me back to the shop who did my A/C to test the battery there. And the battery ended up getting replaced. Only for my car to be be back in the shop not even a week 1/2 later and this time, they found a leak Not even sure where but They kept my car for a whole WEEK, it was hard enough to get a loaner car, I was having to take lyft/Uber while missing work, and still having to PAY the car NOTE lol.... Just to fast forward to now, I'm 7 months pregnant and dealing with the same thing and it's JULY ! My car is having to be sent back for diagnostics for another additional 3-5 days and WHATEVER they come up with I am now responsible for the repairs as I am told, and that's absolutely absurb, i just got the car and About to have a baby in less than 2 months and I am now responsible for damages that already occurred before I drove off the lot with the car. I can't MAKE UP these problems. they arent willing to GIVE me my money back, EXTEND My car payments unless I provide real " Hardships" Of me having to take lyft/Uber, otherwise I have to pay which is so ridiculous as if me being pregnant and have been stranded at a grocery store, in the RAIN, and etc because of the difficulties with this CAR that I have not had for atleast 6 months to a YEAR! read more

I bought a car from them and immediately things started going wrong with it. I brought it back to them to fix and they stole everything out of my car, things that were not even valuable. Plus they broke a few more things that weren't broke yet when I dropped it off. I do not recommend using this company! read more

Absolutely horrendous service on all fronts. Do these sales people even know how to sell cars? My boyfriend wanted to get a truck and has pretty much no credit (no cards, etc.), so we decided to check this pace out. This is NOT the place to buy ANY vehicle. Joe the "owner" told us that he had been running a cash car lot THAT HE GOT IN TROUBLE FOR, and if that isn't a huge red flag, I don't know what is. Additionally, CarFax is a tool to use to determine whether you will purchase a vehicle. It is not a bonus you get when you buy one, as Joe suggested. Any reputable dealer will hand you the CarFax immediately. So I went outside, wrote down the VIN, and did some checks myself. Also, how are you supposed to sell a vehicle without knowing how much you're selling it for? I asked Joe several times for the total cost (sticker price, if you will) for the truck my boyfriend was interested in. He kept telling us a note price (and kept saying he'd never seen a truck note below $500/month. I do not believe that for a second.), which was ridiculously high. After an hour, Joe finally tells us the 2008 Ford F-150 is selling for $19,000. What??? KBB puts the truck at $9,250. I told him no deal, who's going to spend double the worth of a vehicle? He kept telling us that it's the financing he's selling. Well, he did a terrible job with that. He refused to tell us the interest rate even! Bottom line, everyone in this "dealership" should be ashamed of themselves for taking advantage of people with bad credit. Contrary to what Joe would have you believe, you certainly can go somewhere else and get a better deal. My boyfriend has since found an '06 F-150 for $6000. :) read more

Worst dealership in history of man kind ! Cars are cool but the people in it are extremely horrible don't know what they are doing they spend day in day out scamming people and lying to your face with a smile my car started acting up I brought it to the dealership to fix it they told me it was transmission etc because it was jerking while driving since since I'm a great customer they will work on my car first they told me that they still couldn't figure out what was wrong after two weeks and the guy who is checking out my car is clueless if I give them 1000$ cash and that everything was gonna be fixed quick and I'll have my car back I spent days and weeks calling stressing screaming and fighting with them over the phone the minute they got the cash they started giving me run around seven more claiming there was more stuff wrong and for next 3 weeks my car wasn't fixed yet and it went on after I got my car back they told me they didn't test it and that I had to drive it for certain amount of time after transmission has been replaced so it'll stop jerking i had my precious car for three days before my car engine light came on and air stopped working all together now they are saying other things are wrong with it and my car has been in shop for full month about and they are still playing tricks on the phone claiming don't know when parts will come in no one ever knows who's working on my car they switch off on phone and lie about when the car is going to be fixed joe and Richard is supervisor of this and is the worst he needs to lose he's job I'm tired of going back and forth with them I'm sure I'm not the only one to be scammed over and over again because I'm a female The WORST dealership and no one there cares they just want your money please look into getting a car there twice before you do it read more

They recently sold me a lemon. They will only off a 30 day warranty. After that the service department begins to bend you over and have their way with you. I only had the 2011 Jeep Liberty for a month and a half. 1.5 months and up to date on payments. The bastards told me after replacing everything around the engine that they couldn't and wouldn't help with the engine as a bent valve in the engine is not a covered maintenance problem under the contract. They are full of shit. Mike the manager is no help buddy don't even know what to say if your vehicle breaks down. You have to pay for tow cause they don't have wreckers or know if any but they will have some on the dealership. 1 start is too much for this company they really deserve to be shut down and the owner sued for selling lemons to customers after repeatedly saying we do not sell lemons. That's false advertisement and subject to review under the federal lemon law. PLEASE SHUT THIS ILLEGAL BUSINESS DOWN BEFORE THEY HURT CUSTOMER TRUST WITH BUYING VEHICLES IN ARLINGTON/GRAND PRARIE!!!! read more

I'm very happy with the customer service Criss and James gave me the first time I buy in November last year and today my wife buy a car and we are very happy again we will be back the next time read more

Y'all need to SERIOUSLY hire salesmen who know how to gain customers. Ive dealt with some "salesman" (i use that term loosely)....on 2 different occasions. Both times i had to damn near beg him for info about a car i was interested in....and my response both times was him telling me the year and mileage. Then..."When can you come GET it, and how much are you putting down??" Hate to break it to ya, but just like most consumers, we like to know the asking price of the vehicle, want to take it for a test drive...and for me personally, i take it to my mechanic to make sure im buying a car that will last longer than a month. Im tellin u now, ROBERT, that youre gonna be living off Top Ramen and expired milk with sales skills like that! Id rather spend more on a vehicle when i deal with a saleperson who can SELL. Ridiculous. read more

This is the worst dealership ever. I don't recommend anyone to go get a vehicle from them regardless of the price. The vehicles are not durable and when it's time to get your vehicle fixed, the service staff is horrible and the fees are outrages. There's a guy named Santos and Richard. These guys are over the service department and they are the worst to assist you on getting anything done and not only that but there communication with the customers is horrible. Please stay away from this place or be prepared to go on a hell ride. Good luck. If I can give this place a minus star I swear I would. read more

I have the best salesman on the planet guaranteed to get you in a vehicle any day or anytime with Bruce Johnson aka Bj let him know I referred you and that's all you need plus two most recent check stubs a utility bill with your current address and your dL or is from Texas 1911 East Division st Arlington TX read more

This dealership will take advantage of you. They lied to me and took advantage of my low credit situation they told me my truck was 100%. The very next day after I bough it the leaf springs and shocks were broken the check engine light came on for an array of things which none was covered on the power train warranty I took it back and they said "well you can leave it and we can take a look but it doesn't look like any of that's covered in you're powertrain warranty " oh and for them to take a look was going to be 7days. and they still managed to remind me that that I need to pay my bill or I'll get repossessed. So 1 day after I bough a truck from here I was left with a $3000 repair bill Or a repossession on my record. They will con you and lie to you. And then right before you leave the dealership they try to make you give them a 5 star rating please don't use this dealership this dealership should be shut down. And I would sue if I could afford it... read more

horrible, all they sell is lemons. this is our 2nd vechile there only because we had to trade the first one back because the engine was bout to go out, and we had it for 8 months. so the put us in a smaller vechile (even though we have a big family) but we needed a car. and now we still have the paper tags on cause we havent even had it for a month and there is electrical problems and it wont start. and to top it off, they said they would fix it but they are giving me no loaner car and basically saying oh well deal with it. i have paid on time everytime but they can care less. do not i repeat do not buy a car from here! i wouldnt recommend it to my enemy! read more

I have had major issues with my car from day one. Starting in October with brakes and oil leaks to wires catching on fire. The cars are trash and they are barely willing to help get on going issues fixed. The customer service is terrible i literally spoke with about 17 agents in the past week with no resolution. One agent name Gabriel who was suppose to be a supervisor yelled at me and refused multiple times to transfer me another rep who had better customer service. how can you deny me the right to speak with someone else?? i finally gave up and told them to come get the care i requested a voluntary surrender. The customer service didn't get better until i request to I've the car back. I hate that i ever spent money with these people. They should be closed down and banned from selling cars. i referred 3 people and all are having issues with the car. The experience was the worse I've ever had read more

NEVER EVER buy a car from them... Truck Max, Dollar and several others on that street are the same company and they finance through their sister co many MEI. CARS ARE LEMONS. Once they know they got you in a loan they don't care..... 2 weeks after I pulled off the lot my transmission blew... they gave me a hard time trying to get around being obligated to fix it, was not trying to give me a loaner car knowing I just paid 2000 down and my 1st car note of 200. After they "fixed" it my AC no longer worked or my headlights. I called them, got the RUN AROUND... hung up on a few times... only for the trashy car to stop and won't start now... I've had the car less than 4 months now and have had 4 MAJOR PROBLEMS... transmission MAJOR, no AC in Texas is 100° weather MAJOR, no headlight due to some electrical issue/short MAJOR , won't start MAJOR..... I'm disappointed, disgusted to no end. I was cursed out by the manager told it's not his problem.... TAKE IT FROM ME DONT WASTE YOUR TIME read more