Came by this morning and was assisted very well by josh great customer service here! Will definitely be back for any other parts

I looking for the Part more than two days I speak with one guy his name is Victor. He's very professional. He found the part to me with very good price read more

You get what you pay for and if you don't keep up with your receipt, even though they can look up your purchase on their computer, they won't honor their warranty. Pay a little more and go to Oreillys or autozone. They will honor their warranty even if you don't have your receipt, they can look up your receipt on their computer. read more

Great prices , quick pick up and good customer service. If you are a do it yourself person they will have the part you need, at a price you can afford . Great choice for hard to find auto body parts. read more

Please make sure you take the time to check the parts before the driver leaves even if it takes 1 hour because the sales team will not disclose the fact that their may be multiple styles available for the vehicle. Management will tell you that they cannot even provide a store credit despite you spending at least 10K every year or more. Even the managers have stressed out tones and never a solid solution to fix the problem. read more

Well I don't know about how this place treats you in real life but buying a part online was perfect. Placed my order Monday. Received the order Friday via UPS ground. I bought a tyco OEM hood latch. Arrived in a make shift box (it's good to recycle) that was well sealed with tamper resistant tape. Item was brand new in factory sealed bag. I just installed it and it works as good as new. Like another reviewer said the parts at this placed are priced well. They're not trying to over charge you for the parts like all other auto parts places... heck to keep they're prices low they're using old boxes to ship in! I have personally only used a few tyco parts in the past so I'm happy his place uses them too. They seem to always be of spec. (I'm no auto mechanic but don't mind getting my hands a little dirty). If you've read this far, you have probably read the other few comments. Well here are my thoughts on those thoughts: One person says they charge a fee to use a credit card. Lots of small businesses do that. Especially ones that aren't trying to rip you off and make up the $ in margins. Another person complained of waiting 2 hours. Have you not been to an automotive service department? I've paid top dollar at a expensive dealership and I still have to wait hours... even just getting an oil change anywhere besides an oil change only place takes an hour or so. Another person complained that they refused to take back the part without the original packaging. I wouldn't give you your money back either unless you returned it in new/sealed/sellable condition. There is no other country that allows willy nilly returns like the US. The least you can do is keep the packaging. read more

Hands down the worst place possible for parts I wouldn't recommend it at all the gave me the wrong peice and won't take it back and the customer service is horrible I would go to Levan Auto or car parts before here ever they need to be shut down I hate this place with everything in my body read more

This is a place from hell Customer service at his worst , I bought some thing online and every I call to check I was on hold or transferred for mins. I got my parts after 15 days, suppose to get it in 5 days Shipping address was messed up The folding they use to ship forward air is also From hell read more

I'm not sure why all the bad reviews, I was in and out in 20 minutes. I ordered online and paid online. But I also saw people ordering there and getting parts in about the same amount of time. Once I see how well it fits I will update but part looks good on hen I checked it out. read more

Horrible customer service, called asking for a part. They said no, but I wanted to be sure just in case I made a mistake in explaining the part I needed. Woman on the other line was very rude when I asked again. Usually place's would be more helpful and ask to make sure they don't have a part. Place is a joke read more

Do not do business with these people. They sent the wrong part. Tried to send back. Took a week to reach them on the phone. Finally after making contact they told me I could not return it. Just wasted 135.00 Stay away. Bad customer service!! read more

Now when it comes to getting cheap parts for your car , you don't need good customer service you hands down will spend $300 less for parts here then anywhere else . I'll take good cheap parts over a smile any day , have been here over 10 times and they have always treated me with respect and helped me out on damaged parts read more

If I could put zero star for this place! So so so unorganized order online got here to pick my part up isn't ready waited over 1hr, very rude, bad customer service. No one orders never ready to pick up!! Never ordering here again!!! Please avoid this place! I don't not again I don't recommend this place!! read more

Expected very long wait times, was in and out in 20 min. I ordered and paid online. Lower valence (plastic grill) for 2018 Highlander fit perfectly. read more

This place is a joke. I bought a new hood for a 2001 Honda Accord coupe. I get it in and there's an inch gap on both sides of the hood. I call to complain and they tried to argue with me that it's the correct hood. Saying that their manager of 20 years is an "expert". Horrible customer service. They won't send me a new hood or refund me. Telling me I'm wrong and I didn't put in the right information. I know my car and I know what it needs. Pretty sure this "expert" is lying out his ass. read more

Auto Fit - Auto Parts & Supplies Near Me - Houston, Texas

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The absolute worst customer service waited over a hour and a half for a door handle which they proceeded to give me the wrong one so I go inside and ask them to exchange and told me to go back to the end of line.. I would've waited easily 2.5-3 hours for a door handle just go on rock auto or Amazon less hassle, better service, and the price is about the same read more

Worst place to buy aftermarket parts... Buy anyplace but here... Rude people and ridiculous wait time. Would hate to live life like these people treat customers. Never will I set foot in this place again. Try: Simco Auto Parts Allience Auto Parts Levan Auto Parts Cerifit read more

HORRIBLE people working there, I don't know why they are arrogant and rude if they do not know anything. Worst experience ever. They do not even deserve one star. read more

Worst place to order from. Takes WAY too long to pick up, disorganized, cannot speak English well, and your parts are not ready for pick up. They are ready for u to wait in line, get a number, and wait for it to be pulled and called out by someone along with 40+ other parts to be individually called out. Worst auto parts store ever! read more

Very bad customer service - Beware They refuse to return parts unless you still have original packing and their stupid part number Parts are all made in Taiwan very bad quality and helpless customer support Buy from ebay and amazon same prices and free shipping read more

Stay away from this place waited 1 hour in line just so they can tell me the part was packaged wrong. While waiting in line I heard a guy yelling at the manager because he was waiting for over 2 hours. Someone needs to take auction and shut this place down their making the poor bodyshop owners wait in the lobby for hours. read more

Auto Fit - Auto Parts & Supplies Near Me - Houston, Texas

La atención al cliente en este lugar es pésima, se tardan demasiado en entregar las cosas, es una pérdida de tiempo, y de paso si no anda mascarilla hay que comprárselas o no te atienden. Aparte cometen errores en las piezas y no resuelven rápido. read more

Good customer service the salesmen Yesi and Omayra helped with the parts I need and even referred me to a body shop to paint and install the bumper I bought. They were very useful and understanding of what I needed. read more

Baught a non functioning tail light online. Tried several times to call and email for return shipping. Never got a email back with return authorization number. They have 15 day return policy that has now past and still no response or resolution. Also no cash back on returns only store credit or exchange. I would have been happy with a exchange but due to no response I'm now out 150 dollars an stuck with a broken light. Horrible company. Dont get scammed like I did. read more

If I could give zero stars I would! The alleged GM ADIS is rude and gives zero cares about customer satisfaction or support. This whole company is a scam. I don't care if they are the last auto parts company in the world I would rather walk. They give you 20days for returns then will find any & every reason not to honor this policy. They want YOU to check your parts before leaving for damages etc but don't tell you what counts as damages. I purchased a grill the was purchased with scratches. I was told to look for damages such as broken or missing pieces. NOT SCRATCHES OR BLEMISHES. I don't know this is "damage" I don't work here. When trying to return it I was refused a $200 return for a scratch on an open part THEY TOLD ME TO OPEN!!! Am I supposed to know this little scratch is "damage"???? They said if it was a few days after purchase we try to help you. I live over 200 miles but if I'm within my return days why does it matter if it's two days or two weeks? Then conveniently the store was out of this part to compare damage to AND the GMs boss wasn't there. Everything seemed to just be rolling right into their scam. I will NEVER go this place again unless it's to give me my money back after driving 200 miles as well to purchase and return the part!!! read more

If I could give it no star I would. First time ordering a car part from here and experince was HORRIBLE. After waiting 1 month went in person to wait 1 hour just for them to tell me they couldnt find my order and to go to another place to find the piece. In the other hand, the manager was terrible.. he needs more business experience read more

Ordered a hood on July 7. Called after 3 weeks and they told me it was delivered to Colorado, I am in New York. They said they would send another one out. On August 16 the hood showed up completely smashed and unusable so we denied the shipment. No refund or contact from this company, horrible service and shady business. read more

Thieves!! I am a victim of identity theft... I have contacted Navy Federal. I contacted your Houston location and Linda cancelled the shipment and refuses to return the funds that have since posted to my account. I told her it was now theft on her part because she refuses to return the funds and is relying on the bank to do so, which Navy Federal has not. I do not own a Hyundai Sonata. Linda was hostile and refused to provide an order number for my records. It may be an inside job. read more

I went to this place I asked to leave early from my job since I get out at 6 everyday note it's a 45 minute drive I got their at exactly 5:29 they did not let me in they said they close at 5:30 and on their website and maps it says 6 I asked to speak to a manager and they just ignored me and closed the doors on me they never let me speak to a manager definitely stay away from this place bad service read more

Well I Can not give lower than 1 star. so 1 star will have to due. order on line. thought hay they had what i needed. cool. ship not bad cool. then i get an e-mail the day before it was suppose to arrive saying i need to pay another 100$ because there web site made a mistake. then they say there they would not make a profited if they eat the shipping. do not go to them they are all about the bottom dollar not the people and yes you can care about both. read more

Bad customer service...no loyalty to existing customers want to charge a fee on every credit card even if you keep one on file with them...in my opinion not a great way to run a business...........not happy with them at all.. read more

Let me put it this way... the parts are cheap as they get in here. So that's a plus. But the service takes quite a while.... you can sit here waiting for your parts for an hour to two. Best recommendation is to order your parts and leave and come back an hour later because the waiting time is ridiculous. Yes, they do sale a bunch of parts on a daily basis that's understandable... but there should be more faster service. read more

If you like bad service come here! I called a day ahead for a part. They said they had it, so the next day I made the drive. After waiting a hour, I went to the front desk to ask them about my part. They said they only had one in stock so they probably don't have one. They don't even deserve the one star. I would go to Certifit. read more

Whatever you do , DO NOT PAY CASH and I sit here and wait for your part, then they tell me they DONT have my part and they refused to give me my cash back and to give me CREDIT!! I Even yelled and COMPLAINED with the manager, he say he can't do anything. This is BULLSHIT!!! They made me wait their for the NEXT CASH PAYING CUSTOMER to give me my CASH back instead of going back there and GET MY CASH that I PAID JUST A SECOND AGO TO PAY ME BACK!!! Next time pay with CHECK OR CREDIT CARD!!! BAD BUSINESS , BAD REPUTATIONS, I hope you guys can translate this into SPANISH AND all other languages!!! Plus the Credit they give you, you only have 30 days to use it!!! BULL CRAP!!! read more

these guys are crooks. Buyer beware. very bad customer service, received a faulty part, and have fought with them over a return for weeks. If you like to waste money on junk then purchase from these guys because that's what you'll get. you won't get quality parts, nor will you receive quality assistance with your purchase. for being a car parts store you would think they would know a little about the products in which they sell but they are clueless. Shop somewhere else and avoid all the hassle and drama I and many other folks have been through. read more

First time here trying to get a cheaper part, never again. The wait is like 40 min for something so small. The cashier I'm guessing is related to the owner is rude and yells at her workers in front of the customers . She is not nice or doesn't even say thank you when you pay. I mean not because you are the owner means you have to be rude or conceited , you should be appreciate the customers that keep your business open. If you need a cheap part for a car I highly suggest you look for another place . I heard there is one near 610 and McCarty and it even beats there prices. read more

Prices are great, but their service is horrible. Plan to spend at least 30-45 minutes waiting for the part. If you spend a couple dollars more you'll be able to find the same exact parts at different locations with much faster service. I think this is the last time I shop for parts here. read more

First time going here and immediately after walking in i could sense the deppressed work and bussiness environment the workers act as if theyre volunteers and theyre doing us a favor (extremely rude). I left after a very short conversation with the cashier about a part i wanted to purchase. if you like bad service, long wait, and long drives then you found the place for you otherwise try certifit better service and faster aswell. read more

okay prices which is why you buy there but the service is terrible and if you go there in the middle of the day I waited 50 minutes there to get my part and that's not the first time seems like every time I've been there it's been anywhere from 35 to 50 minutes or almost an hour which is totally inconsiderate on their part. a company that size should be able to handle hiring one more person to find the parts and one more person to deliver them to you while you wait. read more

I ordered a tail-light for a 2006 CR-V. The wrong part was shipped. When I applied for a return, I received no reply. The 15-day limit expired, and I am unable to return it. I have lost over $86 on this order. read more